If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.

Important: A factory reset will remove all custom settings from a modem, including your internet service configuration, Netphone (VoIP) settings and any custom WiFi network names and passwords. You'll need to set up your modem again by following the instructions in its setup guide.

Select your modem

	Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile 5G Modem
	TP-Link VR1600v
	TG-789 Broadband Gateway
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

Note: If your modem is not listed here, please refer to our Legacy Resources page.

 

Nokia FastMile 3.2 5G Modem

Via device settings (Recommended)

1. Open your web browser and go to 192.168.1.1. If you’re connected to the FastMile 5G modem, the page overview will load.
2. In the left-hand column, select System, then General. You will be promoted to login with your “admin” username & password. 
   Note: If the password has not been changed, you can find it on the barcode sticker at the bottom of your modem.
   
3. Click Reset. A pop-up will ask you to confirm your decision. Click Yes.
   
4. Wait for the factory reset to complete. After the factory reset, your FastMile 3.2 5G modem will reboot.
5. Set up your Nokia FastMile 5G Gateway again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
2. While the Nokia FastMile 3.2 5G modem is turned on, find the RESET button on the bottom of the modem. 
   
3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button.
   Note: The centre LED will turn white before flashing red and then the modem will reboot with factory default settings.
4. Wait for the Nokia FastMile 3.2 5G modem to finish rebooting; this may take several minutes.
5. Set up your Nokia FastMile 5G modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

Smart Modem Gateway (VX420-G2H)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
3. Select Advanced.
4. In the left-hand column, select System Tools, then Reboot Schedule.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
    
   
   
    
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following the instructions in its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
2. While the modem is turned on, find the RESET button on the back of your modem.
    
   
   
    
3. Using a pen or paper clip, hold down the reset button for 5 seconds ONLY then release the button. All lights will flash once and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

 

VX220-G2V Modem

Via modem settings (Recommended)

1. On a device that’s connected to your modem via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
2. Log in with the unique default password found on your modem's barcode sticker, or use your custom password.
   
3. Click Advanced.
4. In the left-hand column, select System Tools, then Reboot Schedule.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes. 
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the RESET button on the side of your modem. 
   
3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

VX420-G2V Modem

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
3. Click Advanced.
4. In the left-hand column, select System Tools, then Reboot Schedule.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes. 
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the RESET button on the back of your modem. 
   
3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Sagemcom 5866 5G Modem

Via modem settings (Recommended)

1. On a device that’s connected to your modem via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom credentials.
   
3. Select My Sagemcom Box.
4. Select Maintenance.
5. On the "Resets" page, you have two options:
   
   A) Select Semi-reset to reset everything except custom WiFi settings; OR
   B) Select Reset for a full factory reset.
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. If a full factory reset was done, we recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the RESET button on the back of your modem. You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
   
3. Using a pen or paperclip, hold the RESET button for 5-8 seconds then release the button. All lights will turn off and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Nokia FastMile 5G Modem

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.254
2. Log in with the default username “userAdmin” and the unique default password on your modem's barcode sticker, or use your custom password.
   
3. Select Maintenance.
4. Select Factory Default, then hit the FACTORY DEFAULT button.
   
5. Select Ok to confirm.
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. If a full factory reset was done, we recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.254.
2. While the modem is turned on, find the RESET button on the back of your modem.
   
3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button. The centre LED will flash red and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

TP-Link VR1600v

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
3. Click Advanced.
4. In the left-hand column, select System Tools, then Reboot.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
    
   
   
    
6. Wait for the factory reset to complete; you'll see a progress meter on-screen. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the reset button on the back of your modem. It's located above the power button.
    
   
   
    
3. Using a pen or paperclip, hold the reset button for 6 to 8 seconds ONLY then release the button. All lights will briefly illuminate and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

TG-789 Broadband Gateway

Via modem settings (Recommended)

1. Open your web browser and go to http://10.1.1.1
2. Log in with the default password - on the TG-1, this is “admin”. On the TG-789, this is a unique password printed on the sticker on the base of the modem next to "Password".
    
   If you have changed the password from the default, use your custom password instead.
3. Click the Gateway panel on the dashboard.
    
   
   
    
4. Scroll down slightly. Next to Factory Defaults, click the Reset button.
    
   
   
    
5. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
6. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
7. Set up your modem again by following the instructions in its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://10.1.1.1
2. While the modem is turned on, find the reset button on the back of your modem.
   
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
   
   Warning: If you hold the button for 30 seconds or longer, the modem will become unresponsive as this has put it in "bootp" mode for a firmware upgrade. Turn your modem off and then on again to exit bootp mode and then try again, holding the button for only 6-8 seconds.
    
4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (CG3000)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
   
3. Select Management.
4. Select Restore Default Settings, then confirm. 
   
5. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot.
6. Set up your modem again by following the instructions in its setup guide.
7. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
2. While the modem is turned on, find the reset button on the back of your modem.
   
3. Using a pen or paper clip, hold down the RESET button for 5-6 seconds only.
4. The US, DS and ONLINE lights will flash and your modem will factory reset, then reboot. The entire process may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (CG2200)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
2. Log in with the default username, "admin" and default password, "admin". If these defaults don't work for you, try leaving both fields blank.
   
   If you have changed the username and/or password from the default, use your custom login details instead.
    
3. Select Management in the top menu bar.
4. Select Security.
5. Set Restore Factory Defaults to Yes, then click Apply.
    
   
   
    
6. A popup message will appear; select OK to continue.
7. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot
8. Log back in to your modem settings with the default username, "admin" and default password, “admin”. If you had custom login details, the factory reset would have returned them to the defaults.
9. Set up your modem again by following the instructions in its setup guide.
10. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
2. While the modem is turned on, find the reset button on the back of your modem.
    
   
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (EPC3940L)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
2. Log in with the default username, "admin" and default password, "password". If these defaults don't work for you, try leaving both fields blank.
    
   If you have changed the username and/or password from the default, use your custom login details instead.
3. Select Advanced from the top menu bar.
    
   
   
    
4. Select Administration > Backup/Restore Settings.
    
   
   
    
5. Select Erase Settings. A popup message will appear; select Erase Settings again to continue.
    
   
   
    
6. Wait for the factory reset to complete; this may take several minutes. After the factory reset, you'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
7. Log back in to your modem settings with the default username, "admin" and default password, “password”. If you had custom login details, the factory reset would have returned them to the defaults.
8. Set up your modem again by following the instructions in its setup guide.
9. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
2. While the modem is turned on, find the reset button on the back of your modem.
    
   
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan. 

 

NBN® plans

NBN® services include NBN® FTTP, FTTB, FTTN, HFC, Wireless and Satellite.

Smart Modem Gateway (VX420-G2H) NBN® ready 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) 4G Backup for eligible customers (SIM will not work in other devices)

VX220-G2V Modem NBN® ready 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)

Home Wireless Broadband plans

Smart Modem Gateway (VX420-G2H) Mandatory for Home Wireless Broadband 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) SIM will not work in other devices NBN® ready

5G Home Broadband plans

Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023) Mandatory for 5G Home Broadband 2 x 1 Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz B/G/N/AX) Advanced Installation support using Wi-Fi Companion App SIM will not work in other devices

Sagemcom 5866 5G Modem Mandatory for 5G Home Broadband 1 x 2.5 Gigabit Ethernet port and 2 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz B/G/N) SIM will not work in other devices

ULTRA Broadband Cable plans

Cable Gateway Pro CG3000 Mandatory for ULTRA Cable 4 x Gigabit Ethernet ports Dual band WiFi 5 (5GHz AC & 2.4GHz B/G/N)

ULTRA Broadband FTTB or VDSL2 plans

VX420-G2V Modem 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) NBN® ready

FTTH (OptiComm/RedTrain) plans

VX220-G2V Modem FTTH and NBN® ready 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)

 

If your modem is a non-iiNet-supplied modem, please see Non-iiNet Modem Setup Guides.

Select your modem

	Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
	Smart Home Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile 5G Modem
	TP-Link VR1600v Modem
	Cable Gateway Pro (CG2200 & CG3000)
	See older modems

Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

Nokia FastMile 3.2 5G Modem

• Set up 5G Home Broadband

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

Smart Modem Gateway (VX420-G2H)

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up Home Wireless Broadband
• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTN/B
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides  

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

VX220-G2V Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTB/N
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

VX420-G2V Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTN/B
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

Sagemcom 5866 5G Modem    

• Set up 5G Home Broadband

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

Nokia FastMile R1 5G Modem

• Set up 5G Home Broadband

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

TP-Link VR1600v Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTN/B
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides

• Factory reset modem    
• Change WiFi password
• Change modem password
• Modem status lights
• TP-Link Download Centre
• Note: WPS is disabled by default. It can be manually enabled by logging into the modem settings at http://192.168.1.1 and selecting Advanced > Wireless > Advanced Settings, then tick Enable for WPS and Save.

Cable Gateway Pro (CG2200 & CG3000)

• Set up ULTRA Cable

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

We may provide an interim Mobile Broadband solution when an nbn connection or fault is delayed by more than 3 days.

Select your modem to get started:

Pocket WiFi® 4

Pocket WiFi® 4

Setup

1. Insert the SIM into the slot with its chip side facing down and the notched side facing out.
2. Use the supplied power cable to connect the Pocket WiFi® 4 to an electrical socket. You’ll see a charge indicator on the screen.
3. Once fully charged, press and hold the Power button on the side of the Pocket WiFi®4 4G until it lights up.
   Note: The device automatically searches for the mobile network after it is powered on and the LED signal light will turn white.
4. Connect the Pocket WiFi® 4 to your devices to access the Internet. Refer to the Reminder Card in the box or remove the back cover to view the default Wi-Fi name (SSID) and password (WIFI KEY).
   
   Note: You can also connect a computer to the Pocket WiFi® 4 using the Micro USB cable included. You’d be using a Local Area Network (LAN), instead of Wi-Fi, so it should automatically connect.

Changing the WiFi name and password

1. On a device that's connected to your Pocket WiFi®4, open your web browser and go to https://pocket.wifi or https://192.168.0.1.
   Note: If you’re connected to the Pocket WiFi® 4 using the Micro USB cable from your PC, you can also open the dashboard by clicking on the shortcut icon on your desktop.
2. Log in with the default password “admin”, or use your custom password.
   Note: If you’ve changed the admin password but don’t remember it, you can reset it by factory resetting the device.
3. From the Pocket WiFi tab, select Wi-Fi and then click Security.
4. Enter your desired network name in the SSID field.
5. Enter your desired new password in the Key field.
6. Hit Save to finish.

Troubleshooting

Unable to connect to the Internet

1. Check that your Pocket WiFi® 4 is turned on and has sufficient charge
   Press the Power button on your Pocket WiFi. If indicators light up, your Pocket WiFi®4 is in sleep mode. If there is no response after you press the Power button, your device is powered off. Press and hold the Power button to power it back on.
    
2. Restart the Pocket WiFi® 4
   Turn the Pocket WiFi off and on and then try reconnecting your device. If this doesn’t work, turn the device you’re trying to connect off and back on and then try reconnecting to the Wi-Fi signal.
    
3. Check the number of connected devices
   The Pocket WiFi® 4 can handle up to 10 connected devices.

Coverage

Check the status display on your Pocket WiFi® 4 to see how many bars of coverage you're getting. If you’re inside a building and receiving poor coverage, try placing the Pocket WiFi near a window.

If the Pocket WiFi® 4 constantly jumps between 3G and 4G, you can change the network preference:

1. Open your web browser and go to https://pocket.wifi or https://192.168.0.1.
   Note: If you’re connected to the Pocket WiFi®4 using the Micro USB cable from your PC, you can also open the dashboard by clicking on the shortcut icon on your desktop.
2. Log in with the default password “admin”, or use your custom password.
3. From the Pocket WiFi tab, select Mobile Broadband and then click Network.
4. Select an option from the network settings window and press Save.

Factory reset your Pocket WiFi® 4

This is recommended as a last resort.

1. While the Pocket WiFi® 4 is on, take off the back cover and find the reset button.
   
2. Using a pen or paper clip, press the rest button and hold it down for 5 seconds, until it restarts.
3. Replace the battery cover. Once the device restarts, it will be restored to factory settings, including the WiFi network name (SSID) and password (Wi-Fi Key).

Creating a backup of your mailbox is required when migrating your hosted email services.

Exporting a backup

1. Open the Mac Mail app.
2. Select the contents of the mailbox by clicking on the top folder, holding down the Shift key, then clicking on the bottom folder.
3. While these folders are selected, hit Mailbox > Export Mailbox in the top menu bar.
   
4. Choose or create a destination folder to save your backup, then click Choose.
   
5. Mail exports the mailboxes as .mbox packages. If you have previously exported a mailbox, Mail won’t overwrite the existing .mbox file. Instead, it will create a new .mbox file, e.g. “My Mailbox 2.mbox.”
6. Mail won’t notify you when the backup is completed. For larger mailboxes, it’s best to leave the program running overnight to ensure all data is exported.

Once your backup is exported, we recommend that you import the backup to ensure it contains all of your files and folders. Once you have done this, it’s safe to remove the existing version of the mailbox and replace it with the details from your new email host.

Importing your backup

1. To import the backup, select File > Import Mailboxes.
   
2. Select Files in mbox format and click Continue.
   
3. Select the folder containing your exported backup, then click Choose.
   
4. Once the import has completed, click Done.
   
5. The imported data will be available under On My Mac in the Import folder. You can now drag folders and messages from the import mailbox to new or existing mailboxes, then delete the Import mailbox.

For more help with Mac Mail, please visit Apple Support.

 

It's important that you can contact emergency services (police, fire and ambulance) should the need arise. So, even outside our coverage area you'll be able to call emergency services using any other available mobile network (your phone will show something similar to 'SOS only' or 'Emergency calls only' when you do). Emergency calls should only be used to request help from an emergency service organisation in a life threatening and/or time critical event.

There are 2 emergency call numbers you can dial from your mobile:

• 000 within Australia
• 112 both within and outside Australia

You can use the above numbers to contact emergency service organisations, including police, fire and ambulance. There's more information about emergency calls on the federal government's triple zero website. Check out the Australian Government’s Access Hub if you are hearing or speech impaired.

• If you dial 112 while you're in a coverage area overseas, you'll be connected to the emergency service for that country.
• In Australia emergency calls to Triple Zero can be made with or without an active SIM in your phone.
• If your phone does not have access to the iiNet network, you may still be able to make an emergency call on another mobile network, which is why you may see 'Emergency calls only' or similar on the screen.
• Emergency calls can be made wherever your phone can see any mobile telecommunications network, however if you are travelling in a rural or remote area you should not rely upon your mobile phone to make an emergency call as there may be no mobile telecommunications network available, instead you should have other means of communications such as a satellite phone and for emergencies, carry an emergency beacon.
• When calling an emergency call number, information such as your number, name and service location (where available) will be disclosed to the emergency call person (the operator) and the emergency service organisations, regardless of your caller ID settings.

Location information

Location information is critical in providing emergency services to provide the necessary service. In particular, the ability to provide enhanced location information is important where the caller may be unable to identify their location.

In the event of making an emergency call we will supply relevant location information to the emergency call person and the relevant emergency service organisation (police, fire or ambulance) to enable them to corroborate your location. We use a range of technical solutions to do this and they are constantly being reviewed and improved.

These include:

• Push Mobile Location Information (MoLI). MoLI is the location of the cell site from which a mobile call to Triple Zero is made. This is supplied to emergency services for all emergency calls.
• Advanced Mobile Location (AML). AML is technology that allows mobile devices to send a location estimate when a call is made to Triple Zero. This improved outcomes for mobile callers in Australia and has the potential to save lives, as it is doing in the countries in which it has already been deployed.

For more information about AML, head to the federal government's triple zero website.

What it costs

There is no charge for calls made to emergency services regardless of whether your service is active or inactive.

Other emergency contacts

Police Assistance Line 131 444

This line operates 24hrs a day, 7 days a week. You should contact the Police Assistance Line if you are a victim of a crime, other than life threatening or time critical emergency situations. Phoning 131 444 allows you to report crime over the phone.

SES 132 500

You should call the SES if you have experienced damage from storms, wind, hail, or a fallen tree and if a tree branch is threatening your property or a person’s safety.

Crimestoppers 1800 333 000

If you want to share information about a crime or suspicious activity without saying who you are you can report suspected drug labs and dealers, report wanted fugitives, assist in solving arson, thefts and robberies, and apprehend criminals wanted for violent assaults and murders through Crimestoppers.

For more information on Triple Zero, head to the federal government's triple zero website.

This article will explain the status lights found on the Nokia FastMile 3.2 5G Modem, which may be useful during setup and troubleshooting.

This modem was supplied from March 2023 onwards.

The circular LED panel is located on the top of the modem.

Light	State		Meaning
Centre		Off	Modem is turned off.
		Green	4G/LTE signal found.
		Flashing yellow	Searching for network.
		Red	No 4G/LTE signal. Reposition the modem (see ideal location).
		Flashing red (slow)	SIM not detected or possible SIM error. Check the SIM is present in the SIM slot. Please call us on 13 22 58 if the SIM is missing or the issue persists.
		Flashing red (fast)	Factory reset in progress.
		Flashing white	WPS connection to WiFi is in progress. If the WPS connection is successfully, the LED will quickly flash 3 times. If the WPS connection fails, the LED will flash slowly for 1-2 minutes then return to a state that indicates 4G/LTE signal.
5G		Off	No 5G signal or no active 5G traffic*. Try browsing to a website and if the light remains off, reposition the modem (see ideal location). Please call us on 13 22 58 if the issue persists.
		White	5G signal found.
Signal 3 LEDs above the 5G LED		Off	Modem is turned off or 5G signal not detected. Reposition the modem (see ideal location).
		White	All 3 LEDs will illuminate when there is a very good signal, 2 LEDs means there's a good signal & 1 LED means the signal is weak.

*The 5G LED may turn off when there’s no active flow of data on the network.

iiNet's Remote ID Validation Tool helps to protect you from a transaction being made using your identity without your permission.

How does it work?

We will SMS you a link to the iiNet Remote ID Validation Tool. From there, you will be guided through each step. You will be asked to:

• Take and upload a photograph of your identification document (Australian driver’s licence, Passport of any country or Proof of Age Card)
• Confirm that the written information collected from your ID is correct.
• Take and upload a brief video to establish that you are the owner of the identification provided.

To participate in this remote validation process, you will need to expressly consent to us collecting and using your personal information (including any sensitive information) for this purpose. Check out our Privacy Statement for details on how we handle your personal information.

 

How do we use the data?

The iiNet Remote ID Validation Tool uses biometric measurements from your photo and compares it to your ID to validate a match. It also completes a number of checks on the security features of your ID document to ensure it is legitimate.

Check out our Privacy Statement for details on how we handle your personal information.

At iiNet, we're continuing to make significant investments to protect our customers and their personal information.

The challenging reality is that all Australian companies face cyberthreats on a daily basis. iiNet takes cybersecurity and the protection of our customer’s personal information seriously. In light of recent events, we have been working closely with our cyber security partners and relevant government agencies to increase checks and monitoring of our systems.

For more information on iiNet’s data security policies and practices, view our relevant support articles:

• Security Information
• Privacy Statement
• Fraud Assistance
• Scams and Hoaxes
• Multi-Factor Authentication

Select one of the links below to jump to a query: