Please follow the steps below to set up your ASUS RT-AC68U.

  1. Ensure your nbn Connection Device is turned on.
  2. Plug in the power cable and turn your ASUS on using the Power button.
    ASUS RT-AC68U power port
  3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
  4. Log in with your ASUS username and password. By default, these are:
    Username: admin
    Password: admin
  5. On the home screen, select Advanced Settings > WAN.
  6. Click Internet Connection tab.
  7. Select PPPoE for WAN Connection Type.
  8. Enter your username and password and select Apply.
  9. Select Advanced Settings > LAN > IPTV.
  10. Set the ISP Profile to Manual.
  11. Set Internet VID to 2 and PRI to 0.
  12. Select Apply.
  13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your ASUS router.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    ASUS RT-AC68U WAN port

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS DSL-AC68U.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the nominated LAN/WAN port (e.g. LAN 4) on your ASUS DSL-AC68U.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    ASUS DSL-AC68U Single LAN
  3. Plug in the power adaptor and power on the modem/router.
    ASUS DSL-AC68U Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS DSL-AC68U LAN Ports
  5. Go to http://www.router.asus.com or http://192.168.1.1 in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
  7. On the home screen, select Advanced Settings > WAN > Dual WAN
  8. Set the Primary WAN to: Ethernet WAN | LAN Port 4
    Note: (this will be the port that you have connected to from your nbn Connection Box)
  9. Click on the Internet Connection tab.
  10. Set the Primary WAN to Ethernet WAN | LAN Port 4 (Or the port you are using) 
  11. Click Apply.
  12. Go to the Internet Connection tab.
  13. Set the WAN Connection Type to PPPoE.
  14. Change Enable WAN to YES.
  15. In PPP Username and Password, enter your iiNet Username and Password and select Apply.
  16. Select Advanced Settings > LAN > IPTV.
  17. Set the ISP Profile to Manual.
  18. Set Internet VID to 2 and PRI to 0.
  19. Select Apply.

Your ASUS DSL-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.

An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.

nbn AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn service transfers, making them more accurate and secure.

You’ll find your nbn service ID in at least one of these places:

  • On your invoice/bill
  • In your nbn provider’s customer web portal or app
  • Through a web chat with your nbn provider

Other nbn® providers

You may find your current provider's instructions for locating your AVC ID on these pages:

iiNet nbn® services

If you have an iiNet service, your nbn AVC ID is on your invoice. You can get a copy of your invoice at any time in Toolbox. Learn more.

In the Internet or Broadband section, look for “Access Service ID (AVC ID)” listed next to your nbn plan:

Example 1

iiNet invoice example 1 - nbn AVC ID

Example 2

iiNet invoice example 2 - nbn AVC ID

Example 3

iiNet invoice example 3 - nbn AVC ID

Still can’t find your nbn AVC ID? Contact your current nbn provider and they can tell you.

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.

Important: A factory reset will remove all custom settings from a modem, including your internet service configuration, Netphone (VoIP) settings and any custom Wi-Fi network names and passwords. You'll need to set up your modem again by following the instructions in its setup guide.

Select your modem

Nokia Fastmile 3.2
Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
VX420-G2V
VX420-G2V Modem
Sagemcom 5866 5G Modem
Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
Nokia FastMile 5G Modem
TPLinkVR1600v_mini
TP-Link VR1600v
Cable Gateway Pro CG3000
Cable Gateway Pro (CG3000)
Cable Gateway Pro CG2200
Cable Gateway Pro (CG2200)
CabGatProicon100
Cable Gateway Pro (EPC3940L)
TG789icon100
Modem not listed here?
Check for a user manual on Legacy Modem Resources

 

Nokia FastMile 3.2 5G Modem

Via device settings (Recommended)

  1. Open your web browser and go to 192.168.1.1. If you’re connected to the FastMile 5G modem, the page overview will load.
  2. In the left-hand column, select System, then General. You will be promoted to login with your “admin” username & password. 
    Note: If the password has not been changed, you can find it on the barcode sticker at the bottom of your modem.
    Nokia FM3.2 Admin Login
  3. Click Reset. A pop-up will ask you to confirm your decision. Click Yes.
    NokiaFM3.2 Factory Reset
  4. Wait for the factory reset to complete. After the factory reset, your FastMile 3.2 5G modem will reboot.
  5. Set up your Nokia FastMile 5G Gateway again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
  2. While the Nokia FastMile 3.2 5G modem is turned on, find the RESET button on the bottom of the modem. 
    Nokia FM3.2 Reset
  3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button.
    Note: The centre LED will turn white before flashing red and then the modem will reboot with factory default settings.
  4. Wait for the Nokia FastMile 3.2 5G modem to finish rebooting; this may take several minutes.
  5. Set up your Nokia FastMile 5G modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Smart Modem Gateway (VX420-G2H)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
  3. Select Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
     
    Smart Modem Gateway Factory Restore

     
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following the instructions in its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
  2. While the modem is turned on, find the RESET button on the back of your modem.
     
    Smart Modem Gateway RESET button

     
  3. Using a pen or paper clip, hold down the reset button for 5 seconds ONLY then release the button. All lights will flash once and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.
     

 

VX220-G2V Modem

Via modem settings (Recommended)

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the unique default password found on your modem's barcode sticker, or use your custom password.
    VX220-G2V Modem barcode sticker - default password
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes
    VX220-G2V Modem settings - Factory Reset
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the side of your modem. 
    VX220-G2V Modem RESET button
  3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

VX420-G2V Modem

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes
    VX420-G2V Factory reset example
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the back of your modem. 
    VX420-G2V Modem reset button
  3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Sagemcom 5866 5G Modem

Via modem settings (Recommended)

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom credentials.
    Sagemcom barcode sticker example
  3. Select My Sagemcom Box.
  4. Select Maintenance.
  5. On the "Resets" page, you have two options:

    A) Select Semi-reset to reset everything except custom Wi-Fi settings; OR
    B) Select Reset for a full factory reset.
    Sagemcom 5866 - Resets
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. If a full factory reset was done, we recommend that you restart any computers or Wi-Fi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the back of your modem. You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
    Sagemcom 5866 RESET button
  3. Using a pen or paperclip, hold the RESET button for 5-8 seconds then release the button. All lights will turn off and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Nokia FastMile 5G Modem

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.254
  2. Log in with the default username “userAdmin” and the unique default password on your modem's barcode sticker, or use your custom password.
    Nokia 5G Modem barcode sticker - Login details
  3. Select Maintenance.
  4. Select Factory Default, then hit the FACTORY DEFAULT button.
    Nokia 5G Modem GUI - Factory Default reset
  5. Select Ok to confirm.
    Nokia 5G Modem GUI - Factory Default confirm
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. If a full factory reset was done, we recommend that you restart any computers or Wi-Fi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.254.
  2. While the modem is turned on, find the RESET button on the back of your modem.
    Nokia 5G Modem Reset button
  3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button. The centre LED will flash red and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

TP-Link VR1600v

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
     
    TP-Link VR1600v factory reset settings

     
  6. Wait for the factory reset to complete; you'll see a progress meter on-screen. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the reset button on the back of your modem. It's located above the power button.
     
    TP-Link VR1600v factory reset button

     
  3. Using a pen or paperclip, hold the reset button for 6 to 8 seconds ONLY then release the button. All lights will briefly illuminate and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Cable Gateway Pro (CG3000)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
    Cable Gateway Pro CG3000 barcode sticker - Login details
  3. Select Management.
  4. Select Restore Default Settings, then confirm. 
    Cable Gateway Pro CG3000 - Factory reset
  5. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot.
  6. Set up your modem again by following the instructions in its setup guide.
  7. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back of your modem.
    Cable Gateway Pro CG3000 - Reset button
  3. Using a pen or paper clip, hold down the RESET button for 5-6 seconds only.
  4. The US, DS and ONLINE lights will flash and your modem will factory reset, then reboot. The entire process may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Cable Gateway Pro (CG2200)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username, "admin" and default password, "admin". If these defaults don't work for you, try leaving both fields blank.

    If you have changed the username and/or password from the default, use your custom login details instead.
     
  3. Select Management in the top menu bar.
  4. Select Security.
  5. Set Restore Factory Defaults to Yes, then click Apply.
     
    Cable Gateway Pro CG2200 GUI reset

     
  6. A popup message will appear; select OK to continue.
  7. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot
  8. Log back in to your modem settings with the default username, "admin" and default password, “admin”. If you had custom login details, the factory reset would have returned them to the defaults.
  9. Set up your modem again by following the instructions in its setup guide.
  10. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back of your modem.
     
    Cable Gateway Pro CG2200 reset button

     
  3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
  4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Cable Gateway Pro (EPC3940L)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username, "admin" and default password, "password". If these defaults don't work for you, try leaving both fields blank.
     
    If you have changed the username and/or password from the default, use your custom login details instead.
  3. Select Advanced from the top menu bar.
     
    Cable Gateway Pro factory reset settings 1

     
  4. Select Administration > Backup/Restore Settings.
     
    Cable Gateway Pro factory reset settings 2

     
  5. Select Erase Settings. A popup message will appear; select Erase Settings again to continue.
     
    Cable Gateway Pro factory reset settings 3

     
  6. Wait for the factory reset to complete; this may take several minutes. After the factory reset, you'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
  7. Log back in to your modem settings with the default username, "admin" and default password, “password”. If you had custom login details, the factory reset would have returned them to the defaults.
  8. Set up your modem again by following the instructions in its setup guide.
  9. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back of your modem.
     
    Cable Gateway Pro factory reset button

     
  3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
  4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Your modem login password is used to log in to the modem's default gateway and change your modem settings.

You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being able to access your modem settings if you give them your Wi-Fi password.

Important: If you forget a custom modem password, you'll need to factory reset your modem.

Don't have an iiNet modem? Check the manufacturer's website for a guide.

Select your modem:

Nokia Fastmile 3.2
Nokia FastMile 3.2 5G Modem
Supplied from 29 March 2023
Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
VX420-G2V
VX420-G2V Modem
Sagemcom 5866 5G Modem
Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
Nokia FastMile 5G Modem
TPLinkVR1600v_mini
TP-Link VR1600v
TG789icon100
TG-789 Broadband Gateway
Cable Gateway Pro CG3000
Cable Gateway Pro (CG3000)
Cable Gateway Pro CG2200
Cable Gateway Pro (CG2200)
CabGatProicon100
Cable Gateway Pro (EPC3940L)

 

Nokia FastMile 3.2 5G Modem

  1. On a device that's connected to your modem, open your web browser and go to 192.168.1.1. The service overview page will load.
  2. In the left-hand panel, select System, then General. You will be prompted to login with your username & password. 
    Note: If the username & password have not been changed, you can find them on the barcode sticker at the bottom of your modem.
    Nokia FM3.2 Admin Login
  3. Click Change Password. A pop-up will ask you to enter the Original Password and New Password.
    NokiaFM3.2 Password Change
  4. Enter the desired password in the New Password and Confirm Password boxes (these passwords must match).
    NokiaFM3.2 Password Change Confirmation
  5. Click Update Password to finish.
  6. From now on, you'll need to use your new custom password whenever logging in at 192.168.1.1 or the Nokia Wi-Fi App. We recommend writing this down and keeping it somewhere safe for future reference. 

 

Smart Modem Gateway (VX420-G2H)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin", or use your custom password.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Administration.
  5. Under "Account Mangement", enter the Old Password. You can then enter the desired password into the New Password and Confirm New Password boxes below (passwords must match). You can click the eye icon in the text boxes to hide/show the characters as needed.
  6. Click the Save button to finish.
     
    Smart Modem Gateway Modem Password update

     
  7. From now on, you'll need to use your new custom username and/or password whenever logging in at http://192.168.1.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

VX220-G2V Modem

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the unique default password found on your modem's barcode sticker, or use your custom password.
    VX220-G2V Modem barcode sticker - default password
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Administration.  
  5. Under "Account Mangement", enter the Old Password. You can then enter the desired password into the New Password and Confirm New Password boxes below (passwords must match). You can click the eye icon in the text boxes to hide/show the characters as needed.
  6. Click the Save button to finish.  
    VX220-G2V Modem settings - Change modem password
  7. From now on, you'll need to use your new custom username and/or password whenever logging in at http://192.168.1.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

VX420-G2V Modem

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin", or use your custom password.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Administration.
  5. Under "Account Mangement", enter the Old Password. You can then enter the desired password into the New Password and Confirm New Password boxes below (passwords must match). You can click the eye icon in the text boxes to hide/show the characters as needed.
  6. Click the Save button to finish.
    VX420-G2V Change modem password
  7. From now on, you'll need to use your new custom username and/or password whenever logging in at http://192.168.1.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

Sagemcom 5866

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom credentials.
    Sagemcom barcode sticker example
  3. Select Access Control.
    Sagemcom 5866 - Access Control
  4. Select User.  
  5. Enter the Old Password.
  6. Enter the desired password into the New Password and Confirm New Password boxes (passwords must match). You can tick Show Password to hide/show the characters as needed.
    Sagemcom 5866 - User
  7. Click Apply to finish.  
  8. From now on, you'll need to use your new custom password whenever logging in at http://192.168.1.1/. We recommend writing this down and keeping it somewhere safe for future reference.

 

Nokia FastMile 5G Modem

  1. Open your web browser and go to http://192.168.1.254
  2. Log in with the default username “userAdmin” and the unique default password on your modem's barcode sticker, or use your custom password.
    Nokia 5G Modem barcode sticker - Login details
  3. Select Maintenance.
  4. On the "Password" page, enter the Original Password.
  5. Enter the desired password in the New Password and Re-enter Password boxes (passwords must match).
    Optional: You can set a Prompt Message that will be shown on the login screen. For example, you may wish to set your password to be the answer to a question that only you would know. Make sure that your Prompt Message will not give unauthorised persons enough information to guess your password.
  6. Click Save to finish.  
  7. From now on, you'll need to use your new custom password whenever logging in at http://192.168.1.254/. We recommend writing this down and keeping it somewhere safe for future reference.
    Nokia 5G Modem - Change Modem password

 

TP-Link VR1600v

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Administration.
     
    TP-Link VR1600v password update 1

     
  5. Under "Account Mangement", enter the Old User Name and Old Password. You can then enter the desired New User Name and New Password into the boxes below. You'll need to type your new password again in the Confirm New Password box and make sure they match. You can click the eye icon in the text boxes to hide/show the characters as needed.
  6. Click the Save button to finish.
     
    TP-Link VR1600v password update 2
  7. From now on, you'll need to use your new custom username and/or password whenever logging in at http://192.168.1.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

TG-789 Broadband Gateway

  1. Open your web browser and go to http://10.1.1.1
  2. Log in with the default username "password" and default password “admin”. If you have changed these details from the default, use your custom login details instead.
  3. Click the Management panel on the dashboard.
     
    TG-789 password update 1

     
  4. Under Users list, click tht Edit button to the right of the existing Admin entry.

    Note: While it is possible to add additional admin users with their own usernames and passwords, we recommend having just one in order to keep track of your home network security more easily.
     
    TG-789 password update 2
  5. Under Change password, enter your desired new password in the first box and then repeat the same password in the second box.
     
    TG-789 password update 3
  6. Click the Apply button to finish.
  7. From now on, you'll need to use your new custom username and/or password whenever logging in at http://10.1.1.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

Cable Gateway Pro (CG3000)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
    Cable Gateway Pro CG3000 barcode sticker - Login details
  3. Select Management, then Access Control.
  4. For Username, enter "admin". Please note that it is not possible to customise the admin username on this modem.
  5. Enter the Old Password.
  6. Enter your desired password in both the New Password and Confirm Password fields, then click Apply/Save to finish.  
    Cable Gateway Pro CG3000 - Update modem password
  7. From now on, you'll need to use your new custom admin password whenever logging in at http://192.168.0.1/. We recommend writing these login details down and keeping them somewhere safe for future reference.

 

Cable Gateway Pro (CG2200)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username "admin" and default password “password”. If you have changed these details from the default, use your custom login details instead.
  3. Click Management in the top menu bar.
  4. Select Security.
  5. Adjust the Current username as desired, then enter and re-enter the New Password and click Apply to finish.  
     
    Cable Gateway Pro CG2200 password update

     
  6. From now on, you'll need to use your new custom username and/or password whenever logging in at http://192.168.0.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

Cable Gateway Pro (EPC3940L)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username "admin" and default password “password”. If you have changed these details from the default, use your custom login details instead.
  3. Click Advanced in the top menu bar.
  4. Select Administration > Change password.
  5. Enter your new username and/or password as desired, then click Save Settings to finish. 
     
    Cable Gateway Pro password update

     
  6. From now on, you'll need to use your new custom username and/or password whenever logging in at http://192.168.0.1/. We recommend writing these details down and keeping them somewhere safe for future reference.

 

Here's some information about the iiNet Modem you'll get with your order.

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan. 

 

nbn® plans

nbn® services include nbn® FTTP, FTTB, FTTN, HFC, Wireless and Satellite.

Smart Modem Gateway VX420-G2H

Smart Modem Gateway (VX420-G2H)

  • nbn® ready
  • 4 x Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)
  • 4G Backup for eligible customers (SIM will not work in other devices)
VX420-G2V

VX420-G2V Modem

  • nbn® ready
  • 4 x Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)

Home Wireless Broadband plans

Smart Modem Gateway VX420-G2H

Smart Modem Gateway (VX420-G2H)

  • Mandatory for Home Wireless Broadband
  • 4 x Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)
  • SIM will not work in other devices

5G Home Broadband plans

Nokia Fastmile 3.2

Nokia FastMile 3.2 5G Modem

  • Mandatory for 5G Home Broadband
  • 2 x 1 Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz B/G/N/AX)
  • Advanced Installation support using Wi-Fi Companion App
  • SIM will not work in other devices
Sagemcom 5866 5G Modem

Sagemcom 5866 5G Modem

  • Mandatory for 5G Home Broadband
  • 1 x 2.5 Gigabit Ethernet port and 2 x Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz B/G/N)
  • SIM will not work in other devices

ULTRA Broadband Cable plans

Cable Gateway Pro CG2200

Cable Gateway Pro CG3000

  • Mandatory for ULTRA Cable
  • 4 x Gigabit Ethernet ports
  • Dual band Wi-Fi 5 (5GHz AC & 2.4GHz B/G/N)

ULTRA Broadband FTTB or VDSL2 plans

VX420-G2V

VX420-G2V Modem

  • 4 x Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)

FTTH (OptiComm/RedTrain) plans

VX420-G2V

VX420-G2V Modem

  • 4 x Gigabit Ethernet ports
  • Dual band Wi-Fi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)

 

If you don't have an iiNet modem, please see BYO Modem nbn Setup Guides.

Select your modem

VX420-G2V
VX420-G2V Modem
Smart Modem Gateway VX420-G2H
Smart Home Gateway (VX420-G2H)
            
Nokia Fastmile 3.2
            
Nokia FastMile 3.2 5G Modem
Sagemcom 5866 5G Modem
Sagemcom 5866 5G Modem
            
VX220-G2V Modem
            
VX220-G2V Modem
            
Cable Gateway Pro CG2200
            
Cable Gateway Pro (CG3000 & CG2200)
               
TPLinkVR1600v_mini
         
Modem not listed here?
See Older modems.

 

VX420-G2V Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

More guides

 

Smart Modem Gateway (VX420-G2H)

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

More guides  

 

Nokia FastMile 3.2 5G Modem

More guides

 

Sagemcom 5866 5G Modem    

More guides

 

VX220-G2V Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

More guides

 

Cable Gateway Pro (CG3000 & CG2200)

More guides

We may provide an interim Mobile Broadband solution with a Pocket Wi-Fi® 4 when your nbn connection or fault is delayed by more than 3 days.

Select one of the links below to jump to a query:

Set up your Pocket Wi-Fi® 4

  1. Insert the SIM into the slot with its chip side facing down and the notched side facing out.
  2. Use the supplied power cable to connect the Pocket Wi-Fi® 4 to an electrical socket. You’ll see a charge indicator on the screen.
  3. Once fully charged, press and hold the Power button on the side of the Pocket Wi-Fi®4 4G until it lights up.
    Note: The device automatically searches for the mobile network after it is powered on and the LED signal light will turn white.
  4. Connect the Pocket Wi-Fi® 4 to your devices to access the Internet. Refer to the Reminder Card in the box or remove the back cover to view the default Wi-Fi name (SSID) and password (WIFI KEY).
    Pocket WiFi® 4 - WiFi Details
    Note: You can also connect a computer to the Pocket Wi-Fi® 4 using the Micro USB cable included. You’d be using a Local Area Network (LAN), instead of Wi-Fi, so it should automatically connect.

 

Changing the Wi-Fi name and password

  1. On a device that's connected to your Pocket Wi-Fi®4, open your web browser and go to https://pocket.wifi or https://192.168.0.1.
    Note: If you’re connected to the Pocket Wi-Fi® 4 using the Micro USB cable from your PC, you can also open the dashboard by clicking on the shortcut icon on your desktop.
  2. Log in with the default password “admin”, or use your custom password.
    Note: If you’ve changed the admin password but don’t remember it, you can reset it by factory resetting the device.
  3. From the Pocket Wi-Fi tab, select Wi-Fi and then click Security.
  4. Enter your desired network name in the SSID field.
  5. Enter your desired new password in the Key field.
  6. Hit Save to finish.

 

Troubleshooting

Unable to connect to the Internet

  1. Make sure the Pocket Wi-Fi® 4 is turned on and has sufficient battery charge.
    Press the Power button to bring the Pocket Wi-Fi® 4 out of sleep mode.
  2. Make sure you're in an area with iiNet mobile coverage.
  3. Restart the Pocket Wi-Fi®.
  4. The Pocket Wi-Fi® can support a maximum of 10 devices. You can disconnect some devices by simply turning them off.

Factory reset your Pocket Wi-Fi® 4

This is recommended as a last resort.

  1. While the Pocket Wi-Fi® 4 is on, take off the back cover and find the reset button.
    Pocket WiFi® 4 - Reset button
  2. Using a pen or paper clip, press the rest button and hold it down for 5 seconds, until it restarts.
  3. Replace the battery cover. Once the device restarts, it will be restored to factory settings, including the Wi-Fi network name (SSID) and password (Wi-Fi Key).

Emergency calls should be used to request help from an emergency service organisation in a life threatening and/or time critical event.

If you’re considering making an emergency call, stay focused, stay relevant and pose these questions to yourself.

  • Is someone seriously injured or in need of urgent medical help?
  • Is your life or property being threatened?
  • Have you just witnessed a serious accident or crime?

If yes, then call triple zero (000). Triple zero calls are free.

You’ll be asked whether you want to speak with:

  • Police
  • Fire
  • Ambulance

Stay calm, don't shout, speak slowly and clearly. Tell them exactly where to go — give an address or location.

Select one of the links below to jump to a query:

Other emergency numbers

Text Emergency Call - 106 text emergency call. You can call from teletypewriters. Tell us which service you need and where to come to.

Storm and flood assistance – call 132 500

Fire – other than in an emergency, contact your state or territory service.

Emergencyplus – Download and read about the emergencyplus application.

Police – call 131 444 for police other than in an emergency

Crime Stoppers – call 1800 333 000 to help solve a crime

Poisons Information Centre – call 13 11 26

There's more information about emergency calls on the federal government's triple zero website.

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing or have a speech impairment. For more information, check out Access Hub.

If you dial 112 while you're in a coverage area overseas, you'll be connected to the local emergency services. You can also check Smartraveller for details on the destination you are visiting too, as they will have their own Emergency Service Numbers.

In Australia emergency calls to Triple Zero can be made with or without an active SIM in your phone.

If your phone does not have access to the iiNet network you may still be able to make an emergency call on another mobile network, which is why you may see 'Emergency calls only' or similar on the screen.

Emergency calls can be made wherever your phone can see any mobile telecommunications network, however if you are travelling in a rural or remote area you should not rely upon your mobile phone to make an emergency call as there may be no mobile telecommunications network available, instead you should have other means of communications such as a satellite phone and for emergencies, carry an emergency beacon.

When calling an emergency call number, information such as your number, name and service location (where available) will be disclosed to the emergency call person (the operator) and the emergency service organisations, regardless of your caller ID settings.

Using a device other than an approved device may impact your ability to call emergency services.

Location information

Location information is critical in providing emergency services to provide the necessary service. In particular, the ability to provide enhanced location information is important where the caller may be unable to identify their location.

In the event of making an emergency call we will supply relevant location information to the emergency call person and the relevant emergency service organisation (police, fire or ambulance) to enable them to corroborate your location. We use a range of technical solutions to do this and they are constantly being reviewed and improved.

These include:

  • Push Mobile Location Information (MoLI). MoLI is the location of the cell site from which a mobile call to Triple Zero is made. This is supplied to emergency services for all emergency calls.
     
  • Advanced Mobile Location (AML). AML is technology that allows mobile devices to send a location estimate when a call is made to Triple Zero. This improved outcomes for mobile callers in Australia and has the potential to save lives, as it is doing in the locations in which it has already been deployed.

For more information about AML, head to the federal government's triple zero website.

What it costs

There is no charge for calls made to emergency services regardless of whether your service is active or inactive.

This article will explain the status lights found on the Nokia FastMile 3.2 5G Modem, which may be useful during setup and troubleshooting.

This modem was supplied from March 2023 onwards.

Nokia Fastmile LED

The circular LED panel is located on the top of the modem.

Light State Meaning
Centre Off Modem is turned off.
Green 4G/LTE signal found.
Flashing yellow Searching for network.
Red No 4G/LTE signal. Reposition the modem (see ideal location).
Flashing red (slow) SIM not detected or possible SIM error. Check the SIM is present in the SIM slot. Please call us on 13 22 58 if the SIM is missing or the issue persists.
Flashing red (fast) Factory reset in progress.
Flashing white WPS (Wi-Fi Protected Setup) connection is in progress. If the WPS connection is successfully, the LED will quickly flash 3 times. If the WPS connection fails, the LED will flash slowly for 1-2 minutes then return to a state that indicates 4G/LTE signal.
5G Off No 5G signal or no active 5G traffic*.
Try browsing to a website and if the light remains off, reposition the modem (see ideal location). Please call us on 13 22 58 if the issue persists.
White 5G signal found.
Signal
3 LEDs above the 5G LED
Off Modem is turned off or 5G signal not detected. Reposition the modem (see ideal location).
White All 3 LEDs will illuminate when there is a very good signal, 2 LEDs means there's a good signal & 1 LED means the signal is weak.

*The 5G LED may turn off when there’s no active flow of data on the network.