Please follow the steps below to set up your ASUS AC1500.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your ASUS modem.
   Note: If UNI-D1 doesn’t work, try each UNI-D port
   
3. Plug in the power cable and turn your ASUS router on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
6. Log in with your ASUS username and password. By default these are:
   Username: admin
   Password: admin
   Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
7. Under Advance Settings, click on WAN.
8. Go to Internet Connection tab and select PPPoE for your WAN connection type.
9. Enter your iiNet Username and Password.
10. Select Apply.
11. Select Advanced Settings > LAN > IPTV.
12. Set the ISP Profile to Manual.
13. Set Internet VID to 2 and PRI to 0.
14. Select Apply.

Your ASUS AC1500 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS AC1200.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your ASUS modem.
   Note: If UNI-D1 doesn’t work, try each UNI-D port
   
3. Plug in the power cable and turn your ASUS router on using the Power button.
   
4. >Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
6. Log in with your ASUS username and password. By default these are:
   Username: admin
   Password: admin
   Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
7. Under Advance Settings, click on WAN.
8. Go to the Internet Connection tab and select PPPoE for your WAN connection type.
9. Enter your iiNet Username and Password.
10. Select Apply.
11. Select Advanced Settings > LAN > IPTV.
12. Set the ISP Profile to Manual.
13. Set Internet VID to 2 and PRI to 0.
14. Select Apply.

Your ASUS AC1200 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Device is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password. By default, these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your ASUS router.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS DSL-AC68U.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the nominated LAN/WAN port (e.g. LAN 4) on your ASUS DSL-AC68U.
   Note: If UNI-D1 doesn’t work, try each UNI-D port.
   
3. Plug in the power adaptor and power on the modem/router.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to http://www.router.asus.com or http://192.168.1.1 in your browser.
6. Log in with your ASUS username and password. By default these are:
   Username: admin
   Password: admin
7. On the home screen, select Advanced Settings > WAN > Dual WAN
8. Set the Primary WAN to: Ethernet WAN | LAN Port 4
   Note: (this will be the port that you have connected to from your nbn Connection Box)
9. Click on the Internet Connection tab.
10. Set the Primary WAN to Ethernet WAN | LAN Port 4 (Or the port you are using) 
11. Click Apply.
12. Go to the Internet Connection tab.
13. Set the WAN Connection Type to PPPoE.
14. Change Enable WAN to YES.
15. In PPP Username and Password, enter your iiNet Username and Password and select Apply.
16. Select Advanced Settings > LAN > IPTV.
17. Set the ISP Profile to Manual.
18. Set Internet VID to 2 and PRI to 0.
19. Select Apply.

Your ASUS DSL-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported:

• NTFS
• FAT32
• FAT16
• HFS+
• EXT2/3/4

Please note that this USB port cannot support 3G/4G mobile broadband dongles.

It's possible to connect up to 5 separate USB drives if you have a USB hub adaptor.

 

How to set up file sharing on a TG-789 Broadband Gateway

1. Plug in a USB 2.0 file drive with one of the support file systems (see above) into the USB port on the side of your modem.
    
2. On a computer, tablet or smartphone that's connected to your modem, open your web browser and go to http://10.1.1.1
    
3. Log in with the default username admin and default password - this is a unique password printed on the sticker on the base of the modem next to "Password".
    
   If you have changed your password from the default, use you custom password instead.
    
4. You'll see the dashboard. Select the Content Sharing panel.
   
5. There are 2 different kinds of file servers which behave in different ways. Both are enabled by default. Refer to the information below if these settings have been changed:

   	File server	DLNA server
   How to enable	Tick File Server Enabled	Tick DLNA Enabled
   Function	Store and access you data on your local network.	Make media files available for DLNA-capable devices like Media players on your local network.
   Access	Read and write	Read only
   Type of content shared	All files	Only media files i.e. video, music, images

   
6.  Click show advanced to display the advanced options. This will allow you to designate specific names to your file server or DLNA servers. After making any changes, click Save. 
   

 

Accessing a server

1. On a device that's connected to your TG-789 modem via Ethernet or WiFi, open the file directory. On Windows devices, this is known as File Explorer and on Mac OSX, this is known as Finder. If you have another type of device, please refer to the manufacturer's website for support information about accessing the file directory.
    
2. Go to your Network/Shared files. On Windows devices, you'll need to select Network. On Mac OSX, you'll need to check under Shared.
    
3. You'll need to locate the name of your File server or DLNA server. By default, these are both "Home Network Gateway", or you may have set custom names when setting up the file server.

Please keep the following in mind:

• You can only edit, add or remove files on a File server, not a DLNA server. DLNA servers are read-only for viewing media files.
• You won't see any non-media files i.e. video, music, images when viewing your DLNA server.
• The DLNA server cannot be accessed on devices that are not DLNA compatible and connected to your home network.
• You won't be able to access the file server on devices that aren't connected to your home network, such as devices connected to a mobile network instead of your TG-789's WiFi network.
• Remote or password-protected access is not available. If you have concerns about guests accessing your files, we recommend you set up Guest WiFi.

 

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

• Guests can connect to your WiFi and use your monthly broadband data, so still only share the guest password with people you trust.
• Guests can't access your modem's default gateway to log into the modem settings.
• Guests can't access other computers or devices on your network, including any Network Attached Storage devices.

 

Set up Guest WiFi

1. On a computer, tablet or smartphone that's connected to your modem, open your web browser and go to http://10.1.1.1
    
2. Log in with the default username admin and default password - on the TG-1, this is “admin”. On the TG-789, this is a unique password printed on the sticker on the base of the modem next to "Password".
    
   If you have changed your password from the default, use you custom password instead.
    
3. You'll see the dashboard. Select the Wireless panel.
    
    
   
   
    
4. This will bring up the Wireless settings. In the left-hand column, you'll see an option that's your default WiFi network name with "-Guest" at the end. Select it.
    
   Note that the TG-789 will have a Guest network for both the 2.4GHz B/G/N WiFi network and the 5GHz AC WiFi network. If you're not sure that your guests will have devices which are compatible with the newer 5GHz AC WiFi network, set up the 2.4GHz network instead.
   
    
   
   
    
5. Scroll down slightly. Underneath Access Point, make sure the Enable switch is set to ON.
    
6. Enter the following details. We recommend that you write down your Guest WiFi name and password and keep it somewhere safe for future reference.
    
   SSID: Enter the desired network name for your Guest WiFi. We recommend keeping "guest" in the name so you can easily tell which one your guests should be connecting to.
   Security mode: WPA2 PSK
   Password: Enter the desired password for your Guest WiFi. Anyone on your Guest WiFi can still use your internet quota, so you should always set a password and only share it with people you trust.
   
    
   
   
    
7. Click Save to finish. Your guests should now be able to see your Guest WiFi as an available network and connect using your Guest WiFi password.
   
   Note: If you'd like guests to be able to connect to the Guest WiFi via WPS, you'll need to disable WPS on your main WiFi network before the settings will allow you to enable WPS on your Guest WiFi.

 

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.

Important: A factory reset will remove all custom settings from a modem, including your internet service configuration, Netphone (VoIP) settings and any custom WiFi network names and passwords. You'll need to set up your modem again by following the instructions in its setup guide.

Select your modem

	Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile 5G Modem
	TP-Link VR1600v
	TG-789 Broadband Gateway
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

Note: If your modem is not listed here, please refer to our Legacy Resources page.

 

Nokia FastMile 3.2 5G Modem

Via device settings (Recommended)

1. Open your web browser and go to 192.168.1.1. If you’re connected to the FastMile 5G modem, the page overview will load.
2. In the left-hand column, select System, then General. You will be promoted to login with your “admin” username & password. 
   Note: If the password has not been changed, you can find it on the barcode sticker at the bottom of your modem.
   
3. Click Reset. A pop-up will ask you to confirm your decision. Click Yes.
   
4. Wait for the factory reset to complete. After the factory reset, your FastMile 3.2 5G modem will reboot.
5. Set up your Nokia FastMile 5G Gateway again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
2. While the Nokia FastMile 3.2 5G modem is turned on, find the RESET button on the bottom of the modem. 
   
3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button.
   Note: The centre LED will turn white before flashing red and then the modem will reboot with factory default settings.
4. Wait for the Nokia FastMile 3.2 5G modem to finish rebooting; this may take several minutes.
5. Set up your Nokia FastMile 5G modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

Smart Modem Gateway (VX420-G2H)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
3. Select Advanced.
4. In the left-hand column, select System Tools, then Reboot Schedule.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
    
   
   
    
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following the instructions in its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
2. While the modem is turned on, find the RESET button on the back of your modem.
    
   
   
    
3. Using a pen or paper clip, hold down the reset button for 5 seconds ONLY then release the button. All lights will flash once and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

 

VX220-G2V Modem

Via modem settings (Recommended)

1. On a device that’s connected to your modem via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
2. Log in with the unique default password found on your modem's barcode sticker, or use your custom password.
   
3. Click Advanced.
4. In the left-hand column, select System Tools, then Reboot Schedule.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes. 
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the RESET button on the side of your modem. 
   
3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

VX420-G2V Modem

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
3. Click Advanced.
4. In the left-hand column, select System Tools, then Reboot Schedule.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes. 
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the RESET button on the back of your modem. 
   
3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Sagemcom 5866 5G Modem

Via modem settings (Recommended)

1. On a device that’s connected to your modem via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom credentials.
   
3. Select My Sagemcom Box.
4. Select Maintenance.
5. On the "Resets" page, you have two options:
   
   A) Select Semi-reset to reset everything except custom WiFi settings; OR
   B) Select Reset for a full factory reset.
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. If a full factory reset was done, we recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the RESET button on the back of your modem. You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
   
3. Using a pen or paperclip, hold the RESET button for 5-8 seconds then release the button. All lights will turn off and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Nokia FastMile 5G Modem

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.254
2. Log in with the default username “userAdmin” and the unique default password on your modem's barcode sticker, or use your custom password.
   
3. Select Maintenance.
4. Select Factory Default, then hit the FACTORY DEFAULT button.
   
5. Select Ok to confirm.
   
6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. If a full factory reset was done, we recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.254.
2. While the modem is turned on, find the RESET button on the back of your modem.
   
3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button. The centre LED will flash red and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

TP-Link VR1600v

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
3. Click Advanced.
4. In the left-hand column, select System Tools, then Reboot.
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
    
   
   
    
6. Wait for the factory reset to complete; you'll see a progress meter on-screen. After the factory reset, your modem will reboot.
7. Set up your modem again by following its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
2. While the modem is turned on, find the reset button on the back of your modem. It's located above the power button.
    
   
   
    
3. Using a pen or paperclip, hold the reset button for 6 to 8 seconds ONLY then release the button. All lights will briefly illuminate and then the modem will reboot with factory default settings.
4. Wait for the modem to finish rebooting; this may take several minutes.
5. Set up your modem again by following its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

TG-789 Broadband Gateway

Via modem settings (Recommended)

1. Open your web browser and go to http://10.1.1.1
2. Log in with the default password - on the TG-1, this is “admin”. On the TG-789, this is a unique password printed on the sticker on the base of the modem next to "Password".
    
   If you have changed the password from the default, use your custom password instead.
3. Click the Gateway panel on the dashboard.
    
   
   
    
4. Scroll down slightly. Next to Factory Defaults, click the Reset button.
    
   
   
    
5. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
6. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
7. Set up your modem again by following the instructions in its setup guide.
8. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://10.1.1.1
2. While the modem is turned on, find the reset button on the back of your modem.
   
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
   
   Warning: If you hold the button for 30 seconds or longer, the modem will become unresponsive as this has put it in "bootp" mode for a firmware upgrade. Turn your modem off and then on again to exit bootp mode and then try again, holding the button for only 6-8 seconds.
    
4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (CG3000)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
   
3. Select Management.
4. Select Restore Default Settings, then confirm. 
   
5. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot.
6. Set up your modem again by following the instructions in its setup guide.
7. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
2. While the modem is turned on, find the reset button on the back of your modem.
   
3. Using a pen or paper clip, hold down the RESET button for 5-6 seconds only.
4. The US, DS and ONLINE lights will flash and your modem will factory reset, then reboot. The entire process may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (CG2200)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
2. Log in with the default username, "admin" and default password, "admin". If these defaults don't work for you, try leaving both fields blank.
   
   If you have changed the username and/or password from the default, use your custom login details instead.
    
3. Select Management in the top menu bar.
4. Select Security.
5. Set Restore Factory Defaults to Yes, then click Apply.
    
   
   
    
6. A popup message will appear; select OK to continue.
7. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot
8. Log back in to your modem settings with the default username, "admin" and default password, “admin”. If you had custom login details, the factory reset would have returned them to the defaults.
9. Set up your modem again by following the instructions in its setup guide.
10. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
2. While the modem is turned on, find the reset button on the back of your modem.
    
   
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (EPC3940L)

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
2. Log in with the default username, "admin" and default password, "password". If these defaults don't work for you, try leaving both fields blank.
    
   If you have changed the username and/or password from the default, use your custom login details instead.
3. Select Advanced from the top menu bar.
    
   
   
    
4. Select Administration > Backup/Restore Settings.
    
   
   
    
5. Select Erase Settings. A popup message will appear; select Erase Settings again to continue.
    
   
   
    
6. Wait for the factory reset to complete; this may take several minutes. After the factory reset, you'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
7. Log back in to your modem settings with the default username, "admin" and default password, “password”. If you had custom login details, the factory reset would have returned them to the defaults.
8. Set up your modem again by following the instructions in its setup guide.
9. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
2. While the modem is turned on, find the reset button on the back of your modem.
    
   
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
5. Set up your modem again by following the instructions in its setup guide.
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Here's some information about the iiNet Modem you'll get with your order.

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan. 

 

nbn® plans

nbn® services include nbn® FTTP, FTTB, FTTN, HFC, Wireless and Satellite.

Smart Modem Gateway (VX420-G2H) nbn® ready 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) 4G Backup for eligible customers (SIM will not work in other devices)

VX420-G2V Modem nbn® ready 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX)

Home Wireless Broadband plans

Smart Modem Gateway (VX420-G2H) Mandatory for Home Wireless Broadband 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) SIM will not work in other devices nbn® ready

5G Home Broadband plans

Nokia FastMile 3.2 5G Modem Mandatory for 5G Home Broadband 2 x 1 Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz B/G/N/AX) Advanced Installation support using Wi-Fi Companion App SIM will not work in other devices

Sagemcom 5866 5G Modem Mandatory for 5G Home Broadband 1 x 2.5 Gigabit Ethernet port and 2 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz B/G/N) SIM will not work in other devices

ULTRA Broadband Cable plans

Cable Gateway Pro CG3000 Mandatory for ULTRA Cable 4 x Gigabit Ethernet ports Dual band WiFi 5 (5GHz AC & 2.4GHz B/G/N)

ULTRA Broadband FTTB or VDSL2 plans

VX420-G2V Modem 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) nbn® ready

FTTH (OptiComm/RedTrain) plans

VX420-G2V Modem 4 x Gigabit Ethernet ports Dual band WiFi 6 with band steering (5GHz AC & 2.4GHz G/N/AX) nbn® ready

 

If your modem is a non-iiNet-supplied modem, please see Non-iiNet Modem Setup Guides.

Select your modem

	Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
	Smart Home Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile 5G Modem
	TP-Link VR1600v Modem
	Cable Gateway Pro (CG2200 & CG3000)
	See older modems

Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

Nokia FastMile 3.2 5G Modem

• Set up 5G Home Broadband

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

Smart Modem Gateway (VX420-G2H)

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up Home Wireless Broadband
• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTN/B
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides  

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

VX220-G2V Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTB/N
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

VX420-G2V Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTN/B
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

Sagemcom 5866 5G Modem    

• Set up 5G Home Broadband

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

Nokia FastMile R1 5G Modem

• Set up 5G Home Broadband

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights

TP-Link VR1600v Modem

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTN/B
• Set up nbn HFC
• Set up nbn Fixed Wireless
• Set up nbn Satellite
• Set up ULTRA FTTB
• Set up ULTRA VDSL2
• Set up FTTH (OptiComm/RedTrain)

More guides

• Factory reset modem    
• Change WiFi password
• Change modem password
• Modem status lights
• TP-Link Download Centre
• Note: WPS is disabled by default. It can be manually enabled by logging into the modem settings at http://192.168.1.1 and selecting Advanced > Wireless > Advanced Settings, then tick Enable for WPS and Save.

Cable Gateway Pro (CG2200 & CG3000)

• Set up ULTRA Cable

More guides

• Change WiFi password
• Change modem password
• Factory reset modem
• Modem status lights