Please follow the steps below to set up your ASUS AC1500.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your ASUS modem.
    Note: If UNI-D1 doesn’t work, try each UNI-D port
    ASUS AC1500 WAN Port
  3. Plug in the power cable and turn your ASUS router on using the Power button.
    ASUS AC1500 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS AC1500 LAN Ports
  5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
    Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
  7. Under Advance Settings, click on WAN.
  8. Go to Internet Connection tab and select PPPoE for your WAN connection type.
  9. Enter your iiNet Username and Password.
  10. Select Apply.
  11. Select Advanced Settings > LAN > IPTV.
  12. Set the ISP Profile to Manual.
  13. Set Internet VID to 2 and PRI to 0.
  14. Select Apply.

Your ASUS AC1500 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS AC1200.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your ASUS modem.
    Note: If UNI-D1 doesn’t work, try each UNI-D port
    ASUS AC1200 WAN Port
  3. Plug in the power cable and turn your ASUS router on using the Power button.
    ASUS AC1200 Power Port+ Switch
  4. >Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS AC1200 LAN Ports
  5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
    Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
  7. Under Advance Settings, click on WAN.
  8. Go to the Internet Connection tab and select PPPoE for your WAN connection type.
  9. Enter your iiNet Username and Password.
  10. Select Apply.
  11. Select Advanced Settings > LAN > IPTV.
  12. Set the ISP Profile to Manual.
  13. Set Internet VID to 2 and PRI to 0.
  14. Select Apply.

Your ASUS AC1200 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS RT-AC68U.

  1. Ensure your nbn Connection Device is turned on.
  2. Plug in the power cable and turn your ASUS on using the Power button.
    ASUS RT-AC68U power port
  3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
  4. Log in with your ASUS username and password. By default, these are:
    Username: admin
    Password: admin
  5. On the home screen, select Advanced Settings > WAN.
  6. Click Internet Connection tab.
  7. Select PPPoE for WAN Connection Type.
  8. Enter your username and password and select Apply.
  9. Select Advanced Settings > LAN > IPTV.
  10. Set the ISP Profile to Manual.
  11. Set Internet VID to 2 and PRI to 0.
  12. Select Apply.
  13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your ASUS router.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    ASUS RT-AC68U WAN port

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS DSL-AC68U.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the nominated LAN/WAN port (e.g. LAN 4) on your ASUS DSL-AC68U.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    ASUS DSL-AC68U Single LAN
  3. Plug in the power adaptor and power on the modem/router.
    ASUS DSL-AC68U Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS DSL-AC68U LAN Ports
  5. Go to http://www.router.asus.com or http://192.168.1.1 in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
  7. On the home screen, select Advanced Settings > WAN > Dual WAN
  8. Set the Primary WAN to: Ethernet WAN | LAN Port 4
    Note: (this will be the port that you have connected to from your nbn Connection Box)
  9. Click on the Internet Connection tab.
  10. Set the Primary WAN to Ethernet WAN | LAN Port 4 (Or the port you are using) 
  11. Click Apply.
  12. Go to the Internet Connection tab.
  13. Set the WAN Connection Type to PPPoE.
  14. Change Enable WAN to YES.
  15. In PPP Username and Password, enter your iiNet Username and Password and select Apply.
  16. Select Advanced Settings > LAN > IPTV.
  17. Set the ISP Profile to Manual.
  18. Set Internet VID to 2 and PRI to 0.
  19. Select Apply.

Your ASUS DSL-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

As a result of increased network wholesale costs, we are adjusting our pricing to keep delivering the same quality of broadband plans.

This will affect existing customers with Ultra Broadband FTTB plans that were previously sold by iiNet.

Only the monthly plan fee will change – all other features of the plan will stay the same.

What does this mean for affected customers?

  • If your plan is affected, we’ve emailed you to let you know how your monthly plan fee is changing.
  • Your new monthly plan fees will automatically apply on your next regular payment in August 2023. You can check your regular payment date in Toolbox.
  • Your plan’s speed will not change.
  • Any included phone line, call rates or add-on Call Packs will not change.
  • Any applicable monthly fees for add-on services will not change.
  • Any existing promotional discounts that you currently enjoy will not change.
  • Your service will continue to be a month-to-month plan.
     

What happens if I cancel my plan?

If you wish to cancel your service by calling us on the number below, you won’t be charged a cancellation fee.

Contact us

If you have any questions about this change, please call us on 1300 861 036 and we’ll be happy to help.

 

Thunderbird allows you to download your mailbox as .EML onto your local device. These can be opened individually in most desktop mail clients or can be re-imported to your new mailbox.

For more help with Thunderbird, please visit Mozilla Support.

Select one of the links below to jump to a query:

Exporting mailbox content

  1. Launch Thunderbird.
  2. Select your Inbox or any preferred folder.
  3. Select the message you want to export or press CTRL + A to select all email in a particular folder.
  4. Click the menu button to display the Thunderbird menu.
  5. Select Save as then File.
    Thunderbird - Save As
  6. Select the folder where the messages should be saved and click Save.
  7. The selected emails are now exported to the target folder. The EML files created in this way can be opened with many email programs.

Importing mailbox content

Once your backup is complete, you can then import your emails back into Thunderbird. You can choose to keep them Local or import them into an alternate email service. There is a Thunderbird Add-On called ImportExportTools NG that will allow you to import multiple EML files at the same time.

  1. Select your Inbox or the preferred folder.
  2. Right-click on the folder you want to use for the import, select ImportExportTools NG and Import messages.
    Thunderbird - ImportExport
  3. Select the folder where the messages should be saved.
  4. Press CTRL + A to select all email.
  5. Click Open.

Outlook for Mac allows you to export your mailbox as a .olm Data File which can then be re-imported to your new mailbox profile.

For more help with Outlook and data files, please visit Microsoft Support.

Select one of the links below to jump to a query:

Exporting mailbox content to a .olm file

  1. On the Tools tab, choose Export.
    Outlook Mac Export
  2. In the Export to Archive File (.olm) box, check the items you want to export, and choose Continue.
    Outlook Mac Export Options
  3. In the Save As box, under Favorites, choose the folder you wish to save the file to, and click Save.
  4. Once your data has been exported, you'll get a notification. Click Finish.

Importing mailbox content from a .olm file

Once your backup is complete, you can then import your emails back into Outlook for Mac. Imported items appear on the navigation panes (Mail, Calendar, People, Tasks, Notes) under On My Computer.

  1. On the Tools tab, choose Import.
    Outlook Mac Import
  2. In the Import box, select Outlook for Mac archive file (.olm).
    Outlook Mac Import Options
  3. Click Continue.
  4. Locate the .olm file on your Mac, and then choose Import.

Our Grapevine, nCable and Octa4 email services have reached End of Life and will be closed from 6 June 2023.

This closure affects all Grapevine email services (e.g. username@grapevine.com.au or username@homemail.com.au), nCable services (e.g. username@ncable.net.au or username@nCable.com.au) and Octa4 services (e.g. username@octa4.net.au).

  • Internet access will not be affected by this change.
  • After the closure, these email addresses will no longer be able to send or receive emails, email forwarding to or from another email address will stop, and you won’t be able to access any existing emails stored on the mail server.  Any messages sent to your email will bounce back to the sender as undeliverable.
  • Customers must download a copy of any important emails they wish to keep before the Grapevine email service is closed.

We’ve notified affected customers via SMS and email.

If you are using your Grapevine, nCable or Octa4 email for your iiNet invoices, or any other subscriptions, you will need to update your details.

Select one of the links below to jump to a query:

How to back up important emails

Webmail services linked to these emails don’t contain a bulk export functionality. There are several options available to you to backup your email.

One of them is to add your email address to a desktop email client such as Outlook, Mac Mail or Thunderbird. This will allow you to save your email to your local device.

Setting up emails using various desktop clients

General email settings

For setting up other desktop email clients, you will need the following settings:

For Grapevine

Incoming Mail server: mail.grapevine.com.au
Port: 143 (IMAP) or 110 (POP)
Security: None
Outgoing Mail server: mail.grapevine.com.au
Port: 25
Security: None
Requires Authentication: Yes, your email address & password.

For nCable

Incoming Mail server: mail.ncable.net.au
Port: 143 (IMAP) or 110 (POP)
Security: None
Outgoing Mail server: mail.ncable.net.au
Port: 25
Security: None
Requires Authentication: Yes, your email address & password.

For Octa4

These emails services only allow for a POP setup.

Incoming Mail server: mail.octa4.net.au
Port: 110
Security: None
Outgoing Mail server: mail.iinet.net.au
Port: 25
Security: None
Requires Authentication: Yes, your email address & password.

Backing up emails using various desktop clients

Alternatively, if you are already using a desktop email client (EG Outlook or Mac Mail), you can export a copy of your mailbox by following our helpful guides below.

Migrating your email into Gmail Webmail

This option downloads all email into the Gmail inbox and removes the email content from the existing server. Gmail monitors the email address you are importing from for 30 days to pull in any new email.  All emails imported will arrive in the Gmail inbox as unread and if you previously had folders set up, these are not imported.

  1. Log in to your Gmail account preferably on your desktop computer.
  2. In the top right, click Settings (Cog icon), then See all settings.
    Gmail - All Settings
  3. In the top banner, click Accounts & Import.
  4. Click Import mail and contacts.
    Gmail - Import
  5. Enter your email address (EG jane.citizen@grapevine.com.au), then click Continue.
    Gmail - Start Import
  6. Enter the password for your email address.
  7. In POP username enter your full email address
  8. In POP Server, if not automatically populated, enter one of the following:
    - Grapevine: mail.grapevine.com.au.
    - nCable: mail.ncable.net.au
    - Octa4: mail.iinet.net.au
  9. Click Continue.
    Gmail - Start Import
  10. Click Start Import.
    Gmail - Start Import
  11. You will get a notification that the messages are being imported. Click OK.

Migrating your email into iCloud Mail

This option requires an upgrade to iCloud+.

  1. Go to iCloud.com
  2. Select Account Settings, then click Custom Email Domain.
  3. In the Custom Email Domain section, select Manage.
  4. Select the email address that you want to import mail from, scroll down, and select the Import Mail button (or select the button to import email messages from an additional address).
  5. Follow the onscreen instructions to sign in to your previous email account and import messages.

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported:

  • NTFS
  • FAT32
  • FAT16
  • HFS+
  • EXT2/3/4

Please note that this USB port cannot support 3G/4G mobile broadband dongles.

It's possible to connect up to 5 separate USB drives if you have a USB hub adaptor.

 

How to set up file sharing on a TG-789 Broadband Gateway

  1. Plug in a USB 2.0 file drive with one of the support file systems (see above) into the USB port on the side of your modem.
     
  2. On a computer, tablet or smartphone that's connected to your modem, open your web browser and go to http://10.1.1.1
     
  3. Log in with the default username admin and default password - this is a unique password printed on the sticker on the base of the modem next to "Password".
     
    If you have changed your password from the default, use you custom password instead.
     
  4. You'll see the dashboard. Select the Content Sharing panel.
    TG-789 file sharing 1
  5. There are 2 different kinds of file servers which behave in different ways. Both are enabled by default. Refer to the information below if these settings have been changed:
      File server DLNA server
    How to enable Tick File Server Enabled Tick DLNA Enabled
    Function Store and access you data on your local network. Make media files available for DLNA-capable devices like Media players on your local network.
    Access Read and write Read only
    Type of content shared All files Only media files i.e. video, music, images
    TG-789 file sharing 2
  6.  Click show advanced to display the advanced options. This will allow you to designate specific names to your file server or DLNA servers. After making any changes, click Save. 
    TG-789 file sharing 3

 

Accessing a server

  1. On a device that's connected to your TG-789 modem via Ethernet or WiFi, open the file directory. On Windows devices, this is known as File Explorer and on Mac OSX, this is known as Finder. If you have another type of device, please refer to the manufacturer's website for support information about accessing the file directory.
     
  2. Go to your Network/Shared files. On Windows devices, you'll need to select Network. On Mac OSX, you'll need to check under Shared.
     
  3. You'll need to locate the name of your File server or DLNA server. By default, these are both "Home Network Gateway", or you may have set custom names when setting up the file server.

Please keep the following in mind:

  • You can only edit, add or remove files on a File server, not a DLNA server. DLNA servers are read-only for viewing media files.
  • You won't see any non-media files i.e. video, music, images when viewing your DLNA server.
  • The DLNA server cannot be accessed on devices that are not DLNA compatible and connected to your home network.
  • You won't be able to access the file server on devices that aren't connected to your home network, such as devices connected to a mobile network instead of your TG-789's WiFi network.
  • Remote or password-protected access is not available. If you have concerns about guests accessing your files, we recommend you set up Guest WiFi.

 

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

  • Guests can connect to your WiFi and use your monthly broadband data, so still only share the guest password with people you trust.
  • Guests can't access your modem's default gateway to log into the modem settings.
  • Guests can't access other computers or devices on your network, including any Network Attached Storage devices.

 

Set up Guest WiFi

  1. On a computer, tablet or smartphone that's connected to your modem, open your web browser and go to http://10.1.1.1
     
  2. Log in with the default username admin and default password - on the TG-1, this is “admin”. On the TG-789, this is a unique password printed on the sticker on the base of the modem next to "Password".
     
    If you have changed your password from the default, use you custom password instead.
     
  3. You'll see the dashboard. Select the Wireless panel.
     
     
    TG-1 Guest WiFi 1

     
  4. This will bring up the Wireless settings. In the left-hand column, you'll see an option that's your default WiFi network name with "-Guest" at the end. Select it.
     
    Note that the TG-789 will have a Guest network for both the 2.4GHz B/G/N WiFi network and the 5GHz AC WiFi network. If you're not sure that your guests will have devices which are compatible with the newer 5GHz AC WiFi network, set up the 2.4GHz network instead.

     
    TG-1 Guest WiFi 1

     
  5. Scroll down slightly. Underneath Access Point, make sure the Enable switch is set to ON.
     
  6. Enter the following details. We recommend that you write down your Guest WiFi name and password and keep it somewhere safe for future reference.
     
    SSID: Enter the desired network name for your Guest WiFi. We recommend keeping "guest" in the name so you can easily tell which one your guests should be connecting to.
    Security mode: WPA2 PSK
    Password: Enter the desired password for your Guest WiFi. Anyone on your Guest WiFi can still use your internet quota, so you should always set a password and only share it with people you trust.

     
    TG-1 Guest WiFi 3

     
  7. Click Save to finish. Your guests should now be able to see your Guest WiFi as an available network and connect using your Guest WiFi password.

    Note: If you'd like guests to be able to connect to the Guest WiFi via WPS, you'll need to disable WPS on your main WiFi network before the settings will allow you to enable WPS on your Guest WiFi.