This article lists the phone numbers that iiNet gives to customers so they can call us.

Using the Find tool in your web browser can help you find a specific phone number on this page:

  • On Windows desktop, use CTRL + F on your keyboard to open the Find tool.
  • On Mac desktop, use Command + F on your keyboard to open the Find tool.
  • On Android mobile, tap More options (the three dots in the top right) then Find in page.
  • On iOS mobile, tap Share (the square icon with the upwards arrow at the bottom of the screen) then Find on page.

Phone numbers for you to call us

The following phone numbers are well known from our Contact us page:

  • 13 19 17
  • 13 22 58
  • 13 86 89
  • 1300 378 638
  • 1300 634 515
  • +61 8 9214 2222

You may receive an email or SMS asking you to call us on a different phone number. These unique numbers help you get through to the right team in our call centre to help you with a specific issue:

  • 13 56 99
  • 1300 002 004
  • 1300 093 449
  • 1300 094 761
  • 1300 130 714
  • 1300 281 542
  • 1300 301 519
  • 1300 304 263
  • 1300 305 522
  • 1300 307 257
  • 1300 308 407
  • 1300 362 835
  • 1300 367 429
  • 1300 368 110
  • 1300 368 910
  • 1300 369 457
  • 1300 395 526
  • 1300 477 317
  • 1300 499 790
  • 1300 521 757
  • 1300 530 224
  • 1300 541 714
  • 1300 553 496
  • 1300 554 019
  • 1300 554 713
  • 1300 554 918
  • 1300 558 695
  • 1300 634 515
  • 1300 634 795
  • 1300 701 006
  • 1300 704 371
  • 1300 704 794
  • 1300 704 984
  • 1300 712 534
  • 1300 712 583
  • 1300 712 761
  • 1300 712 930
  • 1300 718 031
  • 1300 718 092
  • 1300 718 367
  • 1300 784 708
  • 1300 795 471
  • 1300 796 025
  • 1300 796 137
  • 1300 796 493
  • 1300 849 926
  • 1300 858 965
  • 1300 860 925
  • 1300 861 036
  • 1300 880 598
  • 1300 992 863
  • 1300 993 571
  • 1300 993 572
  • 1300 993 574
  • 1300 993 578

Please follow the steps below to set up your TP-Link AX6000.

  1. Ensure your nbn Connection Device is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    TP-Link AX6000 WAN port
  3. Plug in the power cable and turn your AX6000 on using the Power button.
  4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
  5. Log in with your TP-Link username and password. By default these are:
    Username: admin
    Password: admin
  6. On the home screen, select Advanced and Network.
  7. Select Internet option.
  8. Select PPPoE as Internet Connection Type.
  9. Enter your iiNet Username and Password.
  10. Select IPTV option and enabled IPTV.
  11. Select Custom from ISP Profile.
  12. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
  13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer VR900.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow LAN/WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    TP-Link Archer VR900 LAN/WAN port
  3. Plug in the power cable and turn your TP-Link on using the Power button on the side.
    TP-Link Archer VR900 Power port
  4. Connect a device to your TP-Link via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
  5. Log in with your TP-Link username and password.
  6. On the home screen, select Advanced and Operation Mode.
  7. Select Wireless Router Mode.
  8. Click Save and the TP-Link will reboot to save the changes.
  9. Select Basic then select Internet.
  10. Select PPPoE as Connection Type.
  11. Tick the Enable checkbox for VLAN ID and enter 2. 
  12. Select PPPoE for Internet Connection Type. 
  13. Enter your iiNet Username and Password.
  14. Click Save.

Your TP-Link Archer VR900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer VR400.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow LAN/WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    TP-Link Archer VR400 LAN-WAN Port
  3. Plug in the power cable and turn your TP-Link on using the Power button.
    TP-Link Archer VR400 Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via WiFi.
    TP-Link Archer VR400 LAN Ports
  5. Go to 192.168.1.1 or http://tplinkmodem.net in your browser.
  6. Log in with your TP-Link username and password. By default, these are:
  7. Username: admin
    Password: admin
    Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
  8. Select Advanced > Operation Mode > Wireless Router Mode. and
  9. Click Save.
    Note: The modem router will reboot.
  10. Select Basic > Internet.
  11. Select Other from the ISP list.
  12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Tick the Enable checkbox for VLAN ID and enter 2.
  13. Select PPPoE as the Internet Connection Type. 
  14. Enter your iiNet Username and Password.
  15. Click Save.

Your TP-Link Archer VR400 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer C9.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue Internet port on your TP-Link router.
    TP-Link Archer C9 Internet port
  3. Plug in the power cable and turn your TP-Link on using the Power button.
    TP-Link Archer C9 Power port
  4. Connect a device to your TP-Link via WiFi or Ethernet cable and go to http://192.168.0.1 in your browser.
  5. Log in with your TP-Link username and password.
  6. Select Advanced, Network then Internet.
  7. Select PPPoE for Internet Connection Type.
  8. Enter your iiNet Username and Password.
  9. Click Save.
  10. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select IPTV/VLAN.
    - Select Wireless Router Mode.
    - Tick the Enable checkbox for IPTV/VLAN. 
    - Select Custom for ISP Profile.
    - Enter 2 in the textbox next to Internet VLAN ID. 
    - Enter 0 (zero) in the textbox next to Internet VLAN Priority.
    - Tick the checkbox for 8021Q Tag.
    - Enter any random number between 2 and 4049 for IP-Phone VLAN ID and IPTV VLAN ID.
    - Click Save.

Your TP-Link Archer C9 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer C4000.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue Internet port on your TP-Link router.
    Archer C4000 Internet Port
  3. Plug in the power cable and turn your TP-Link on using the Power button.
    Archer C4000 Power Port+Button
  4. Connect a device to your TP-Link via WiFi or Ethernet cable and go to http://192.168.0.1 in your browser.
  5. Log in with your TP-Link username and password.
  6. Select Advanced, Network then Internet.
  7. Select PPPoE for Internet Connection Type.
  8. Enter your iiNet Username and Password.
  9. Click Save.
  10. Select IPTV.
  11. Tick the Enable checkbox for IPTV. 
  12. Select Custom for ISP Profile.
  13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Enter 2 in the textbox next to Internet VLAN ID. 
    - Enter 0 (zero) in the textbox next to Internet VLAN Priority.
    - Tick the checkbox for 8021Q Tag.
    - Enter any random number between 2 and 4049 for IP-Phone VLAN ID and IPTV VLAN ID.
    - Click Save.

Your TP-Link Archer C4000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer AX10.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    Archer AX10 WAN Port
  3. Plug in the power cable and turn your TP-Link router on using the Power button.
    Archer AX10 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via WiFi.
    Archer AX10 LAN Ports
  5. Go to 192.168.1.1 or http://tplinkmodem.net in your browser.
  6. Log in with your TP-Link username and password. By default, these are:
    Username: admin
    Password: admin
    Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
  7. Click on the Internet tab.
  8. Select PPPoE as Internet Connection Type 
  9. Enter your iiNet username and Password
  10. Click Save.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Go to Advanced > Network > IPTV/VLAN. 
    - Tick the Enable checkbox for IPTV/VLAN  and select Custom from the ISP Profile. 
    - Enter "2" for Internet VLAN ID and "0" for Internet VLAN Priority and enable 802.1Q Tag.
    - Click Save.

Your TP-Link Archer AX10 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Device into the yellow Internet port on your Orbi.
    Note: If UNI-D1 doesn't work, try each UNI-D port.
    Netgear Orbi RBK50 internet port
  3. Plug in the power cable and turn your Orbi on using the Power button.
    Netgear Orbi RBK50 power port
  4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Netgear username and password. By defaults these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click Internet Setup.
  9. Click Yes under Does your Internet connection require a login?
  10. Select PPPoE as Internet Service Provider.
  11. Enter your iiNet username and password.
  12. Click Apply.
  13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX120.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from UNI-D1 on your nbn Connection Box into the Internet/WAN port on your Nighthawk router.
    Note: If UNI-D1 doesn't work, try each UNI-D port. 
    Netgear Nighthawk RAX120 Internet/WAN port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX120 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet Port for WAN Preference.
  7. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  8. Enter your iiNet username and password.
  9. Click Apply.
  10. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX120 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX80.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from UNI-D1 on your nbn Connection Box into the yellow Internet port on your Nighthawk router.
    Note: If UNI-D1 doesn't work, try each UNI-D port. 
    Netgear Nighthawk RAX80 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX80 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet.
  7. Select Yes to Does your Internet connection require a login?
  8. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  9. Enter your iiNet username and password.
  10. Click Apply.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX80 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.