These rates are for older iiNet mobile plans sold before 2 August 2024. They apply when using your iiNet mobile to call International destinations from Australia.

If your iiNet mobile plan doesn't include International Minutes for the destination you're calling, or you've run out of minutes, you can top up your Prepaid Balance in Toolbox to pay for International calls.

 

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling code Flagfall Rate per minute 100 mins included in XL plan
Afghanistan 93 $0.35 $0.32 ❌ Not included
Albania 355 $0.35 $0.45 ✅ Included
Algeria 213 $0.35 $0.44 ✅ Included
American Samoa 1684 $0.35 $0.07 ✅ Included
Andorra 376 $0.35 $0.24 ✅ Included
Angola 244 $0.35 $0.13 ✅ Included
Anguilla 1264 $0.35 $0.30 ✅ Included
Antarctica (Australian Antarctic Territory) 672 $0.35 $2.08 ✅ Included
Antigua and Barbuda 1268 $0.35 $0.30 ✅ Included
Argentina 54 $0.35 $0.16 ✅ Included
Armenia 374 $0.35 $0.27 ✅ Included
Aruba 297 $0.35 $0.32 ✅ Included
Ascension Island 247 $0.35 $0.96 ✅ Included
Austria 43 $0.35 $0.07 ✅ Included
Azerbaijan 994 $0.35 $0.47 ✅ Included
Bahamas 1242 $0.35 $0.23 ✅ Included
Bahrain 973 $0.35 $0.13 ✅ Included
Bangladesh 880 $0.35 $0.08 ✅ Included
Barbados 1246 $0.35 $0.31 ✅ Included
Belarus 375 $0.35 $0.53 ✅ Included
Belgium 32 $0.35 $0.06 ✅ Included
Belize 501 $0.35 $0.34 ✅ Included
Benin 229 $0.35 $0.35 ✅ Included
Bermuda 1441 $0.35 $0.07 ✅ Included
Bhutan 975 $0.35 $0.15 ✅ Included
Bolivia 591 $0.35 $0.24 ✅ Included
Bonaire 599 $0.35 $0.19 ✅ Included
Bosnia and Herzegovina 387 $0.35 $0.49 ✅ Included
Botswana 267 $0.35 $0.32 ✅ Included
Brazil 55 $0.35 $0.09 ✅ Included
Brunei 673 $0.35 $0.06 ✅ Included
Bulgaria 359 $0.35 $0.17 ✅ Included
Burkina Faso 226 $0.35 $0.44 ✅ Included
Burundi 257 $0.35 $0.70 ✅ Included
Cambodia 855 $0.35 $0.10 ✅ Included
Cameroon 237 $0.35 $0.42 ✅ Included
Canada 1 $0.35 $0.03 ✅ Included
Canary Islands (Spain) 34 $0.35 $0.11 ✅ Included
Cape Verde (Cabo Verde) 238 $0.35 $0.38 ✅ Included
Cayman Islands 1345 $0.35 $0.24 ✅ Included
Central African Republic 236 $0.35 $0.59 ✅ Included
Chad 235 $0.35 $0.60 ✅ Included
Chile 56 $0.35 $0.08 ✅ Included
China 86 $0.35 $0.05 ✅ Included
Colombia 57 $0.35 $0.10 ✅ Included
Comoros 269 $0.35 $0.52 ✅ Included
Congo (Brazzaville) 242 $0.35 $0.47 ❌ Not included
Congo, Democratic Republic of the (Kinshasa) 243 $0.35 $1.50 ✅ Included
Cook Islands 682 $0.35 $1.04 ✅ Included
Costa Rica 506 $0.35 $0.13 ✅ Included
Croatia 385 $0.35 $0.28 ✅ Included
Cuba 53 $0.35 $1.07 ✅ Included
Curaçao 599 $0.35 $0.19 ✅ Included
Cyprus 357 $0.35 $0.08 ✅ Included
Czech Republic 420 $0.35 $0.09 ✅ Included
Denmark 45 $0.35 $0.13 ✅ Included
Diego Garcia 246 $0.35 $1.47 ✅ Included
Djibouti 253 $0.35 $0.52 ✅ Included
Dominica 1767 $0.35 $0.30 ✅ Included
Dominican Republic 1809, 1829, 1849 $0.35 $0.13 ✅ Included
East Timor (Timor-Leste) 670 $0.35 $1.07 ✅ Included
Ecuador 593 $0.35 $0.31 ✅ Included
Egypt 20 $0.35 $0.14 ✅ Included
El Salvador 503 $0.35 $0.30 ✅ Included
Equatorial Guinea 240 $0.35 $0.26 ✅ Included
Eritrea 291 $0.35 $0.36 ❌ Not included
Estonia 372 $0.35 $0.45 ✅ Included
Eswatini (formerly Swaziland) 268 $0.35 $0.25 ✅ Included
Ethiopia 251 $0.35 $0.36 ❌ Not included
Falkland Islands 500 $0.35 $1.41 ✅ Included
Faroe Islands 298 $0.35 $0.30 ✅ Included
Fiji 679 $0.35 $0.32 ❌ Not included
Finland 358 $0.35 $0.12 ✅ Included
France 33 $0.35 $0.06 ✅ Included
French Guiana 594 $0.35 $0.41 ✅ Included
French Polynesia 689 $0.35 $0.41 ✅ Included
Gabon 241 $0.35 $0.66 ✅ Included
Gambia 220 $0.35 $0.64 ✅ Included
Georgia 995 $0.35 $0.18 ✅ Included
Germany 49 $0.35 $0.08 ✅ Included
Ghana 233 $0.35 $0.33 ❌ Not included
Gibraltar 350 $0.35 $0.32 ✅ Included
Greece 30 $0.35 $0.07 ✅ Included
Greenland 299 $0.35 $0.71 ✅ Included
Grenada 1473 $0.35 $0.33 ✅ Included
Guadeloupe 590 $0.35 $0.11 ✅ Included
Guam 1671 $0.35 $0.06 ✅ Included
Guatemala 502 $0.35 $0.22 ✅ Included
Guinea 224 $0.35 $0.63 ❌ Not included
Guinea-Bissau 245 $0.35 $0.63 ✅ Included
Guyana 592 $0.35 $0.40 ✅ Included
Haiti 509 $0.35 $0.45 ✅ Included
Honduras 504 $0.35 $0.22 ✅ Included
Hong Kong 852 $0.35 $0.05 ✅ Included
Hungary 36 $0.35 $0.09 ✅ Included
Iceland 354 $0.35 $0.11 ✅ Included
India 91 $0.35 $0.06 ✅ Included
Indonesia 62 $0.35 $0.12 ✅ Included
Inmarsat 870 $0.35 $3.69 ❌ Not included
Inmarsat B Global 8703 $0.35 $3.69 ❌ Not included
Inmarsat B HSD Global 87039 $0.35 $3.69 ❌ Not included
Inmarsat BGAN ISDN 870782 $0.35 $3.69 ❌ Not included
Inmarsat BGAN Voice 870772 $0.35 $3.69 ❌ Not included
Inmarsat FB ISDN 870783 $0.35 $3.69 ❌ Not included
Inmarsat FB Voice 870773 $0.35 $3.69 ❌ Not included
Inmarsat GAN Global 87060 $0.35 $3.69 ❌ Not included
Inmarsat iSATPHONE Voice 870776 $0.35 $3.69 ❌ Not included
Inmarsat M Global 8706 $0.35 $3.69 ❌ Not included
Inmarsat Mini-M Global 87076 $0.35 $3.69 ❌ Not included
Iran 98 $0.35 $0.10 ❌ Not included
Iraq 964 $0.35 $0.30 ✅ Included
Ireland 353 $0.35 $0.11 ✅ Included
Israel 972 $0.35 $0.06 ✅ Included
Italy 39 $0.35 $0.07 ✅ Included
Ivory Coast (Côte d'Ivoire) 225 $0.35 $0.48 ✅ Included
Jamaica 1876 $0.35 $0.35 ✅ Included
Japan 81 $0.35 $0.14 ✅ Included
Jordan 962 $0.35 $0.18 ✅ Included
Kazakhstan 7 $0.35 $0.28 ✅ Included
Kenya 254 $0.35 $0.22 ✅ Included
Kiribati 686 $0.35 $0.80 ✅ Included
Kosovo 383 $0.35 $0.50 ✅ Included
Kuwait 965 $0.35 $0.14 ✅ Included
Kyrgyzstan 996 $0.35 $0.21 ✅ Included
Laos 856 $0.35 $0.09 ✅ Included
Latvia 371 $0.35 $0.82 ✅ Included
Lebanon 961 $0.35 $0.26 ✅ Included
Lesotho 266 $0.35 $0.32 ✅ Included
Liberia 231 $0.35 $0.57 ❌ Not included
Libya 218 $0.35 $0.44 ✅ Included
Liechtenstein 423 $0.35 $0.29 ✅ Included
Lithuania 370 $0.35 $0.07 ✅ Included
Luxembourg 352 $0.35 $0.26 ✅ Included
Macau 853 $0.35 $0.15 ✅ Included
Madagascar 261 $0.35 $0.86 ✅ Included
Malawi 265 $0.35 $0.34 ✅ Included
Malaysia 60 $0.35 $0.06 ✅ Included
Maldives 960 $0.35 $1.22 ✅ Included
Mali 223 $0.35 $0.46 ✅ Included
Malta 356 $0.35 $0.09 ✅ Included
Marshall Islands 692 $0.35 $0.34 ✅ Included
Martinique 596 $0.35 $0.08 ✅ Included
Mauritania 222 $0.35 $0.68 ✅ Included
Mauritius 230 $0.35 $0.68 ✅ Included
Mayotte 262 $0.35 $0.14 ✅ Included
Mexico 52 $0.35 $0.08 ✅ Included
Micronesia, Federated States of 691 $0.35 $0.29 ✅ Included
Moldova 373 $0.35 $0.35 ✅ Included
Monaco 377 $0.35 $0.50 ✅ Included
Mongolia 976 $0.35 $0.07 ✅ Included
Montenegro 382 $0.35 $0.52 ✅ Included
Montserrat 1664 $0.35 $0.26 ✅ Included
Morocco 212 $0.35 $0.59 ✅ Included
Mozambique 258 $0.35 $0.34 ✅ Included
Myanmar 95 $0.35 $0.39 ✅ Included
Namibia 264 $0.35 $0.19 ✅ Included
Nauru 674 $0.35 $1.17 ✅ Included
Nepal 977 $0.35 $0.18 ❌ Not included
Netherland Antilles 599 $0.35 $0.19 ✅ Included
Netherlands 31 $0.35 $0.10 ✅ Included
New Caledonia 687 $0.35 $0.25 ✅ Included
New Zealand 64 $0.35 $0.09 ✅ Included
Nicaragua 505 $0.35 $0.38 ✅ Included
Niger 227 $0.35 $0.30 ✅ Included
Nigeria 234 $0.35 $0.12 ✅ Included
Niue 683 $0.35 $1.72 ✅ Included
Norfolk Island 672 $0.35 $1.60 ✅ Included
North Korea 850 $0.35 $0.94 ✅ Included
North Macedonia 389 $0.35 $0.55 ✅ Included
Northern Mariana Islands 1670 $0.35 $0.06 ✅ Included
Norway 47 $0.35 $0.13 ✅ Included
Oman 968 $0.35 $0.39 ✅ Included
Pakistan 92 $0.35 $0.18 ✅ Included
Palau 680 $0.35 $0.35 ✅ Included
Palestinian Territories 970 $0.35 $0.29 ✅ Included
Panama 507 $0.35 $0.20 ✅ Included
Papua New Guinea 675 $0.35 $0.91 ❌ Not included
Paraguay 595 $0.35 $0.18 ✅ Included
Peru 51 $0.35 $0.15 ✅ Included
Philippines 63 $0.35 $0.22 ✅ Included
Poland 48 $0.35 $0.11 ✅ Included
Portugal 351 $0.35 $0.06 ✅ Included
Puerto Rico 1787, 1939 $0.35 $0.06 ✅ Included
Qatar 974 $0.35 $0.28 ✅ Included
Reunion 262 $0.35 $0.14 ✅ Included
Romania 40 $0.35 $0.09 ✅ Included
Russia 7 $0.35 $0.10 ✅ Included
Rwanda 250 $0.35 $0.42 ✅ Included
Saba 599 $0.35 $0.19 ✅ Included
Saint Barthélemy 590 $0.35 $0.11 ✅ Included
Saint Helena 290 $0.35 $1.05 ✅ Included
Saint Kitts and Nevis 1869 $0.35 $0.33 ✅ Included
Saint Lucia 1758 $0.35 $0.32 ✅ Included
Saint Martin (French) 590 $0.35 $0.11 ✅ Included
Saint Pierre and Miquelon 508 $0.35 $0.50 ✅ Included
Saint Vincent and the Grenadines 1784 $0.35 $0.34 ✅ Included
Samoa 685 $0.35 $0.79 ❌ Not included
San Marino 378 $0.35 $0.07 ✅ Included
Sao Tome and Principe 239 $0.35 $0.89 ✅ Included
Saudi Arabia 966 $0.35 $0.19 ✅ Included
Senegal 221 $0.35 $0.58 ✅ Included
Serbia 381 $0.35 $0.51 ✅ Included
Seychelles 248 $0.35 $0.67 ✅ Included
Sierra Leone 232 $0.35 $0.65 ❌ Not included
Singapore 65 $0.35 $0.04 ✅ Included
Sint Eustatius 599 $0.35 $0.19 ✅ Included
Slovakia 421 $0.35 $0.22 ✅ Included
Slovenia 386 $0.35 $0.58 ✅ Included
Solomon Islands 677 $0.35 $1.23 ❌ Not included
Somalia 252 $0.35 $0.86 ✅ Included
South Africa 27 $0.35 $0.14 ✅ Included
South Korea 82 $0.35 $0.06 ✅ Included
South Sudan 211 $0.35 $0.57 ✅ Included
Spain 34 $0.35 $0.11 ✅ Included
Sri Lanka 94 $0.35 $0.20 ❌ Not included
Sudan 249 $0.35 $0.18 ✅ Included
Suriname 597 $0.35 $0.29 ✅ Included
Sweden 46 $0.35 $0.09 ✅ Included
Switzerland 41 $0.35 $0.21 ✅ Included
Syria 963 $0.35 $0.25 ✅ Included
Taiwan 886 $0.35 $0.14 ✅ Included
Tajikistan 992 $0.35 $0.24 ✅ Included
Tanzania, including Zanzibar 255 $0.35 $0.37 ✅ Included
Thailand 66 $0.35 $0.05 ✅ Included
Thuraya Sat 882 $0.35 $3.69 ❌ Not included
Togo 228 $0.35 $0.55 ✅ Included
Tokelau 690 $0.35 $1.70 ✅ Included
Tonga 676 $0.35 $0.59 ❌ Not included
Trinidad and Tobago 1868 $0.35 $0.31 ✅ Included
Tristan da Cunha 290 $0.35 $0.96 ✅ Included
Tunisia 216 $0.35 $0.61 ✅ Included
Türkiye (formerly Turkey) 90 $0.35 $0.22 ✅ Included
Turkmenistan 993 $0.35 $0.17 ✅ Included
Turks and Caicos Islands 1649 $0.35 $0.35 ✅ Included
Tuvalu 688 $0.35 $1.01 ✅ Included
UAE (United Arab Emirates) 971 $0.35 $0.26 ✅ Included
Uganda 256 $0.35 $0.44 ❌ Not included
UK (United Kingdom) 44 $0.35 $0.07 ✅ Included
Ukraine 380 $0.35 $0.29 ✅ Included
Uruguay 598 $0.35 $0.25 ✅ Included
USA (United States of America) 1 $0.35 $0.04 ✅ Included
Uzbekistan 998 $0.35 $0.12 ✅ Included
Vanuatu 678 $0.35 $0.61 ❌ Not included
Vatican City (Holy See) 379 $0.35 $0.50 ✅ Included
Venezuela 58 $0.35 $0.09 ✅ Included
Vietnam 84 $0.35 $0.14 ✅ Included
Virgin Islands, British 1284 $0.35 $0.34 ✅ Included
Virgin Islands, US 1340 $0.35 $0.06 ✅ Included
Wallis and Futuna 681 $0.35 $0.65 ✅ Included
Yemen 967 $0.35 $0.22 ✅ Included
Zambia 260 $0.35 $0.21 ❌ Not included
Zimbabwe 263 $0.35 $0.64 ❌ Not included

These rates apply when using your iiNet mobile overseas with International Roaming. All roaming usage is charged out of your Prepaid Balance.

You can turn on International Roaming or top up your Prepaid Balance in Toolbox.

 

Select one of the links below to jump to a query:

 

Rates for each Zone

Charges Zone 1 Zone 2 Zone 3
Make and receive call (per minute) $1.00 $2.00 $4.00
SMS to AU number (per 160 characters) $0.50 $1.00 $1.00
SMS to a non-AU number (per 160 characters) $0.50 $1.00 $1.00
Receive SMS $0.00 $0.00 $0.00
MMS to AU number (per message) Standard Domestic MMS rate + $0.50 per MB Standard Domestic MMS rate + $1.00 per MB Standard Domestic MMS rate + $15.50 per MB
MMS to non-AU number (per message) Standard International MMS rate + $0.50 per MB Standard International MMS rate + $1.00 per MB Standard International MMS rate + $15.50 per MB
Receive MMS $0.50 per MB $1.00 per MB $15.50 per MB
Data $0.50 per MB (charged per 10KB) $1.00 per MB (charged per 10KB) $15.50 per MB (charged per 10KB)
Access Voice Mail 121 or +61 414 121 121 (per minute) $1.00 $2.00 $4.00
Call iiNet Support +61 13 22 58 (per minute) $0.00 $0.00 $0.00

 

Zone for each Destination

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Zone
Afghanistan Zone 1
Albania Zone 1
Algeria Zone 2
Angola Zone 3
Anguilla Zone 2
Antigua and Barbuda Zone 2
Argentina Zone 2
Armenia Zone 2
Austria Zone 2
Azerbaijan Zone 1
Bahrain Zone 2
Bangladesh Zone 2
Barbados Zone 2
Belarus Zone 2
Belgium Zone 2
Belize Zone 3
Benin Zone 3
Bermuda Zone 2
Bolivia Zone 3
Bosnia and Herzegovina Zone 2
Brazil Zone 2
Brunei Zone 2
Bulgaria Zone 1
Burkina Faso Zone 2
Burundi Zone 3
Cambodia Zone 1
Cameroon Zone 3
Canada Zone 1
Cape Verde (Cabo Verde) Zone 3
Cayman Islands Zone 2
Central African Republic Zone 3
Chad Zone 3
Chile, including Easter Island Zone 2
China Zone 1
Colombia Zone 2
Congo, Democratic Republic of the (Kinshasa) Zone 2
Cook Islands Zone 3
Costa Rica Zone 2
Croatia Zone 1
Cyprus Zone 1
Czech Republic Zone 1
Denmark Zone 1
Dominica Zone 3
East Timor (Timor-Leste) Zone 2
Egypt Zone 2
El Salvador Zone 2
Estonia Zone 1
Faroe Islands Zone 1
Fiji Zone 1
Finland Zone 1
France Zone 1
French Polynesia Zone 2
Georgia Zone 3
Germany Zone 1
Ghana Zone 2
Gibraltar Zone 1
Greece Zone 1
Grenada Zone 2
Guernsey Zone 1
Guinea Zone 2
Guyana Zone 2
Honduras Zone 3
Hong Kong Zone 1
Hungary Zone 1
Iceland Zone 1
India Zone 1
Indonesia Zone 1
Iraq Zone 2
Ireland Zone 1
Isle of Man Zone 1
Israel Zone 2
Italy Zone 1
Ivory Coast (Côte d'Ivoire) Zone 2
Jamaica Zone 1
Japan Zone 1
Jersey Zone 3
Jordan Zone 2
Kazakhstan Zone 1
Kuwait Zone 2
Kyrgyzstan Zone 3
Latvia Zone 1
Lebanon Zone 3
Liberia Zone 3
Liechtenstein Zone 2
Lithuania Zone 1
Luxembourg Zone 1
Macau Zone 1
Madagascar Zone 2
Malawi Zone 2
Malaysia Zone 1
Maldives Zone 3
Malta Zone 1
Maritime (select cruise ships) Zone 3
Mauritius Zone 2
Mexico Zone 2
Moldova Zone 3
Monaco Zone 3
Mongolia Zone 1
Montenegro Zone 1
Montserrat Zone 3
Morocco Zone 2
Myanmar Zone 3
Nepal Zone 2
Netherlands Zone 1
New Caledonia Zone 3
New Zealand Zone 1
Niger Zone 3
Nigeria Zone 2
North Macedonia Zone 2
Norway Zone 2
Oman Zone 2
Pakistan Zone 1
Palestinian Territories Zone 2
Papua New Guinea Zone 2
Paraguay Zone 2
Philippines Zone 1
Poland Zone 2
Portugal Zone 1
Puerto Rico Zone 1
Qatar Zone 2
Reunion Zone 2
Romania Zone 1
Russia Zone 3
Rwanda Zone 3
Saint Kitts and Nevis Zone 3
Saint Lucia Zone 3
Saint Vincent and the Grenadines Zone 2
Samoa Zone 2
San Marino Zone 2
Saudi Arabia Zone 2
Senegal Zone 3
Serbia Zone 1
Seychelles Zone 2
Sierra Leone Zone 2
Singapore Zone 1
Slovakia Zone 2
Slovenia Zone 3
Solomon Islands Zone 3
South Africa Zone 2
South Korea Zone 1
Spain, including Canary Islands Zone 1
Sri Lanka Zone 1
Suriname Zone 3
Sweden Zone 1
Switzerland Zone 1
Taiwan Zone 1
Tajikistan Zone 2
Thailand Zone 1
The Gambia Zone 3
Togo Zone 3
Tonga Zone 2
Trinidad and Tobago Zone 2
Tunisia Zone 3
Turkey Zone 1
Turks and Caicos Islands Zone 2
UAE (United Arab Emirates) Zone 2
Uganda Zone 3
UK (United Kingdom) Zone 1
Ukraine Zone 1
Uruguay Zone 2
USA (United States of America) Zone 1
Uzbekistan Zone 3
Vanuatu Zone 2
Vietnam Zone 3
Yemen Zone 2
Zimbabwe Zone 2

In accordance with our Customer Relationship Agreement, unless otherwise agreed with iiNet in writing, an iiNet SIM and/or eSIM can only be used with Approved Devices as specified by iiNet.

The current list of Approved Devices is set out below (please click the relevant manufacturer below for details).  It is important to note that an Approved Device will only be considered approved if: 

  1. it is included in the device list below; 
  2. its software has been updated to the most recent version available, and (for mobile phones) it has VoLTE 4G calling enabled in settings; 
  3. it is an Australian device model purchased in Australia; and
  4. it is not a Samsung, Sony or HTC device purchased from another Australian telecommunication provider before 2017.  

iiNet may add or withdraw devices from this list from time to time. 

WARNING: Using a mobile phone on our network other than an Approved Device with the latest software installed and VoLTE 4G calling enabled may impact your access to critical features, in particular your ability to make calls to emergency services.  

An iiNet SIM and/or eSIM that is used in non-approved devices may be suspended by iiNet, unless iiNet has otherwise given approval in writing. iiNet may also block any such device from being used on the iiNet Network. For more information about using an iiNet SIM and/or eSIM with a device currently not on the Approved Devices list, please contact us on 13 22 58.

 

Select one of the links below to jump to a query:

 

Approved iiNet devices by manufacturer

Here is the current list of approved iiNet devices. iiNet may add or withdraw devices from this list from time to time.

 

Apple

  • iPhone SE 2020 (A2296)
  • iPhone SE 2022 (A2783)
  • iPhone 11 (A2221)
  • iPhone 11 Pro (A2215)
  • iPhone 11 Pro Max (A2218)
  • iPhone 12 mini (A2399)
  • iPhone 12 (A2403)
  • iPhone 12 Pro (A2407)
  • iPhone 12 Pro Max (A2411)
  • iPhone 13 mini (A2628)
  • iPhone 13 (A2633)
  • iPhone 13 Pro (A2638)
  • iPhone 13 Pro Max (A2643)
  • iPhone 14 (A2882)
  • iPhone 14 Plus (A2886)
  • iPhone 14 Pro (A2890)
  • iPhone 14 Pro Max (A2894)
  • iPhone 15 (A3090)
  • iPhone 15 Plus (A3094)
  • iPhone 15 Pro (A3102)
  • iPhone 15 Pro Max (A3106)
  • iPhone 16 (A3287)
  • iPhone 16 Plus (A3290)
  • iPhone 16 Pro (A3293)
  • iPhone 16 Pro Max (A3296)
  • iPhone 16e (A3409)
  • Phone 17 (A3520)
  • iPhone 17 Pro (A3523)
  • iPhone 17 Pro Max (A3526)
  • iPhone 17e (A3634)
  • iPhone Air (A3517)
  • iPad 8 10.2” (A2429)
  • iPad 9 10.2” (A2604)
  • iPad 10 10.9” (A2757)
  • iPad (A16) (A3355)
  • iPad Air 3 (A2123)
  • iPad Air 4 (A2072)
  • iPad Air 5 (A2589)
  • iPad Air 11” (M2) (A2837)
  • iPad Air 11” (M3) (A3267)
  • iPad Air 11” (M4) (A3460)
  • iPad Air 13” (M2) (A2899)
  • iPad Air 13” (M3) (A3269)
  • iPad Air 13” (M4) (A3462)
  • iPad mini 5 (A2124)
  • iPad mini 6 (A2568)
  • iPad mini A17 Pro (A2995)
  • iPad Pro 11” Gen 1 (A1934)
  • iPad Pro 11” Gen 2 (A2230)
  • iPad Pro 11” Gen 3 (A2459)
  • iPad Pro 11” Gen 4 (A2761)
  • iPad Pro 11” (M4) (A2903)
  • iPad Pro 11” (M5) (A3358)
  • iPad Pro 12.9” Gen 3 (A1895)
  • iPad Pro 12.9” Gen 4 (A2232)
  • iPad Pro 12.9” Gen 5 (A2461)
  • iPad Pro 12.9” Gen 6 (A2437)
  • iPad Pro 13” (M4) (A2926)
  • iPad Pro 13” (M5) (A3361)

 

Google

  • Pixel 6a 5G (G1AZG)
  • Pixel 6 5G (G9S9B)
  • Pixel 6 Pro 5G (G8VOU)
  • Pixel 7 5G (GQML3)
  • Pixel 7 Pro 5G (GE2AE)
  • Pixel 8 5G (GPJ41)
  • Pixel 8 Pro 5G (G1MNW)
  • Pixel 9a 5G (GXQ96)
  • Pixel 9 5G (GUR25)
  • Pixel 9 Pro 5G (GEC77)
  • Pixel 9 Pro XL 5G (GZC4K)
  • Pixel 9 Pro Fold 5G (GGH2X)
  • Pixel 10 Pro XL 5G (G45RY)

 

HMD

  • Pulse+ 4G (TA-1602)
  • Pulse Pro 4G (TA-1588)

 

MobiWire

  • V Pro 4G (GH6511)
  • V Pro 2 4G (H6671L)
  • V Pro 3 4G (H6573)
  • V Smart 4G (GH5581)
  • V Smart 2 4G (GH6322)
  • V Lite 4G (GH5028)
  • V Lite 2 4G (H5112)
  • V Lite 3 4G (GH6032)
  • V One 4G (GX2421)
  • V Flip 4G (GF28E1)

 

Motorola

  • Edge 50 Fusion (XT2429-2)
  • Edge 30 5G (XT2203 -1)
  • Edge 30 Pro 5G (XT2201 -1) 
  • Moto e13 4G (XT2345 - 6)
  • Moto e14 4G (XT2421-15)
  • Moto e22i 4G (XT2239 -20)
  • Moto g06 4G (XT2535-6)
  • Moto g14 4G (XT234 - 4)
  • Moto g34 5G (XT2363-3)
  • Moto g35 5G (XT2433-4)
  • Moto g56 5G (XT2529-2)
  • Moto g62 5G (XT2223 -1)
  • Moto g67 5G (XT2621-2)
  • Signature 5G (XT2603-2)

 

Nokia

  • 1 Plus 4G (TA -1111)
  • C02 4G (TA -1522)
  • G21 4G (TA -1418)
  • 110 4G (TA -1549)
  • FastMile 5G Gateway R1 (5G -24W-A)
  • FastMile 5G Gateway 3.2 (5G15 -12W-A)

 

OPPO

  • A38 4G (CPH -2579)
  • A57 4G (CPH -2387)
  • A60 5G (CPH-2683)
  • A6x 5G (CPH-2783)
  • Find N6 5G (CPH2765)
  • Find X5 Lite 5G (CPH -2371)
  • Find X5 5G (CPH -2307)
  • Find X5 Pro 5G (CPH -2305)
  • Reno8 5G (CPH -2359)

 

Sagemcom

  • Fast 5866T 5G FWA

 

Samsung

  • Galaxy A05s 4G (SM -A057F)
  • Galaxy A13 4G (SM -A135F)
  • Galaxy A13 5G (SM -A136B)
  • Galaxy A14 4G (SM -A145F)
  • Galaxy A14 5G (SM -A146P)
  • Galaxy A16 4G (SM-A165F)
  • Galaxy A16 5G (SM-A166P)
  • Galaxy A17 4G (SM-A175F)
  • Galaxy A17 5G (SM-A176B)
  • Galaxy A33 5G (SM -A336E)
  • Galaxy A34 5G (SM -A346E)
  • Galaxy A35 5G (SM -A356E)
  • Galaxy A36 5G (SMA366B)
  • Galaxy A37 5G (SM-A376B)
  • Galaxy A53 5G (SM -A536E)
  • Galaxy A55 5G (SM -A556E)
  • Galaxy A56 5G (SMA566B)
  • Galaxy A57 5G (SM-A576B)
  • Galaxy A73 5G (SM -A736B)
  • Galaxy S22 5G (SM -S901E)
  • Galaxy S22+ 5G (SM -S906E)
  • Galaxy S22 Ultra 5G (SM -S908E)
  • Galaxy S23 FE 5G (SM -S711B)
  • Galaxy S23 5G (SM -S911B)
  • Galaxy S23+5G (SM -S916B)
  • Galaxy S23 Ultra 5G (SM -S918B)
  • Galaxy S24 5G (SM -S921B)
  • Galaxy S24+ 5G (SM -S926B)
  • Galaxy S24 Ultra 5G (SM -S928B)
  • Galaxy S24 FE 5G  (SM - S721B)
  • Galaxy S25 (SM-S931B)
  • Galaxy S25+ (SM-S936B)
  • Galaxy S25 Ultra (SM-S938B)
  • Galaxy S25 Edge (SM - S937B)
  • Galaxy S25 FE (SM-S731B)
  • Galaxy S26 (SM-S942B)
  • Galaxy S26+ (SM-S947B)
  • Galaxy S26 Ultra (SM-S948B)
  • Galaxy Tab A9+ 11.0 5G (SM -X216B)
  • Galaxy Tab S8 11.0 5G (SM-X706B)
  • Galaxy Tab S8+ 12.4 5G (SM-X806B)
  • Galaxy Tab S8 Ultra 14.6 5G (SM-X906B)
  • Galaxy Tab S9 11.0 5G (SM-X716B)
  • Galaxy Tab S9+ 12.4 5G (SM-X816B)
  • Galaxy Tab S9 Ultra 14.6 5G (SM-X916B)
  • Galaxy Tab S10+ 12.4 (SM-X826B)
  • Galaxy Tab S10 FE 5G (SM-X526B)
  • Galaxy Tab S10 FE+ 13.1 5G (SM-X626B)
  • Galaxy Tab S10 Ultra 14.6 (SM -X926B)
  • Galaxy Tab S11 Ultra (SM-X936B)
  • Galaxy Z Flip4 5G (SM-F721B)
  • Galaxy Z Flip5 5G (SM-F731B)
  • Galaxy Z Flip6 (SMF741B)
  • Galaxy Z Flip7 FE (SMF761B)
  • Galaxy Z Flip7 (SMF766B)
  • Galaxy Z Fold4 5G (SM-F936B)
  • Galaxy Z Fold5 5G (SM-F946B)         
  • Galaxy Z Fold6 (SMF956B)
  • Galaxy Z Fold7 (SMF966B)

 

TP-Link

  • VX420-G2H

 

Vodafone

  • Pocket Wi-Fi® 4 4G  (Huawei E5576-325)
  • Pocket WiFi® 5 4G (TP-Link M7350)
  • Pocket WiFi® 6 5G (MobiWire CM52)
  • Wi-Fi Hub 2.0 (Netcomm NL1902)
  • Wi-Fi Hub 3.0 (Netcomm NL20)

 

At iiNet, we’re committed to providing accessible services for you – from the products we provide to the way you contact us. Find the best phone number for you.

 

Making accessible phone calls 

Accesshub is a government initiative that provides a central source of information on a range of communication options available to people who are deaf, hard of hearing and/or have a speech impairment.

The National Relay Service allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. 

TPG supports the Global Accessibility Reporting Initiative that can help you choose the right device for your needs. For more information, check out the GARI Database.

 

If you don’t speak English 

The Australian Government offers a Translating and Interpreting Service for people who don’t speak English.

 

Accessibility on your mobile device  

Android and Apple have support content on accessibility.  

This page will provide information about the iiNet nbn Seniors Card plan, which is closed to new customers and cannot be added as an additional service.

An existing nbn Seniors Card plan cannot be relocated to a new address - if your location changes, you will need to sign up to one of our in-market plans available on our website, or change providers. Similarly, if you cancel your nbn Seniors plan for any reason, you cannot return to it in the future.

For general information about getting nbn, installations and hardware, please visit our website.

 

Select one of the links below to jump to a query:

 

About the nbn® Seniors Card plan

NBN Seniors Card activated
after 6 September 2019		 NBN Seniors Card activated
before 6 September 2019		 Included features

NBN12
Basic Typical Evening Speed*

50GB Data
$0.80 per GB

Includes Local and Standard National calls^

$44.99/mth
Min charge $1089.76 ($44.99 x 24 months + $10 delivery fee)

NBN12
Basic Typical Evening Speed*

50GB Data
$0.80 per GB

Pay As You Go Calls

$39.99/mth + $5 Basic Call Pack
(For Select Customers)
Min charge $969.76 ($39.99 x 24 months + $10 delivery fee)
  • 24/7 customer service
    Support when you need it most
     
  • Included Wi-Fi Modem†
     
  • No excess quota charges
    Excess use will be slowed to 256/256kbps

*Typical Evening Download Speeds are subject to change and are measured 7pm–11pm. Speeds are not guaranteed and may vary. Available in selected coverage areas. Actual speeds will vary on many factors such as plan choice, network demand and technology type. Learn more about nbn speeds. nbn Key Facts Sheet

†24 month connection required.

Additional once off $300 nbn® New Development charge applies if your premises is identified by nbn® as being within the site boundary of a new development.

^Included calls subject to Acceptable Use Policy.

 

nbn® Terms

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

 

General Terms

Connecting to the nbn®

  • Please do not disconnect your existing services until your nbn service is working.
  • Once the nbn rollout has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. Westnet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
  • The installation of nbn FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line.
    • For FTTN & FTTB this will occur outside of your premises during your installation.
    • For FTTC this will occur when your nbn service is activated, which typically occurs when your nbn Connection Box is connected (and working) by either you or an nbn Installer.
  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the nbn (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is nbn compatible.
    • We recommend you register any medical alarm services on the nbn Medical Alarm Register, which can be found on the nbn® website.
  • We are responsible for your service up to the Network Boundary Point:
    • For FTTN, FTTC or FTTB this may the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.
    • For FTTP or HFC this is a Network Termination Device supplied by nbn®.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to nbn. You may require a registered cabler to connect these to your nbn service. You will be responsible for the cost of any such cabling work.
  • Your nbn service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by nbn during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
  • If you transfer your existing nbn service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
  • The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

 

Telephony Services

  • nbn Phone is a phone service that is offered with your nbn plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem. nbn Fibre (FTTP) services connected before 15 May 2024 may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
  • Some of our nbn Phone services will not work on a third party modem. In these instances we will not provide you an nbn Phone service if you have not purchased a Westnet modem.
  • Calls to 000 emergency services may not be possible in the event of a power outage.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the nbn Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on nbn Phone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • nbn Phone must be paired with an active iiNet nbn service. If your nbn plan is cancelled, your nbn Phone service will also be cancelled.
  • Transferring an existing phone number to nbn Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.

 

Hardware

  • Some NBN applications require you to purchase an iiNet modem (which is WiFi and VoIP enabled).
  • There are multiple types of broadband and phone on the nbn, with different hardware setups and requirements. Learn more. about modem compatibility requirements.
  • nbn FTTC connections require an nbn Connection Device, which:
    • May be shipped to you for self-installation (if your premises is eligible)
    • Will reverse-power the nbn network to provide you with a working service
    • Remains the property of nbn® and should not be removed from the premises
  • If you BYO modem;
    • Your modem must allow you to change the VLAN setting, and for nbn FTTN or FTTB must be VDSL2 compatible. See BYO modem settings.
    • For Superfast/Ultrafast plans you will need to supply a compatible high-speed modem to support your ultra-fast speeds.

 

4G Backup Service

  • 4G Backup is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network.
  • 4G Backup is only available;
    • In select Vodafone 3G/4G Network coverage areas.
    • Using our Smart Modem Gateway with an embedded 4G-capable SIM card (this SIM must not be removed from the modem). 
    • When supplied with a compatible iiNet nbn broadband plan.
  • Subject to availability, you will be able to use 4G Backup;
    • Once you have received your Smart Modem Gateway, until your nbn service is fully activated or for a period of 30 consecutive days (whichever occurs first).
    • If you lose connection to iiNet nbn broadband during confirmed local nbn faults (excluding mass nbn outages). This is until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). If we seek your co-operation in restoring your iiNet nbn Service and are unable to obtain it then we may temporarily bar or restrict the 4G Backup service until we successfully contact you.
  • Service performance varies depending on network coverage and your location, with speeds likely less than the maximum.
  • While connected to 4G Backup, nbn Phone will not operate. 
  • Our Acceptable Use Policy applies.

 

All about your quota

  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly nbn quota you will not be charged excess fees. Instead your nbn plan will be shaped (i.e. temporarily slowed) to the speeds shown below. Unlimited plans do not have a quota limit.
nbn® plan Shaped speed
nbn Seniors Card plan 256/256 kbps

You may purchase a Data Pack to use additional data on your nbn service without being shaped.

 

Contract Terms

Fair contract guarantee

When you sign up to a contract you commit to retain your nbn service for the set period.

Our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.

 

Fees

Setup Fees

Setup Fees
Standard activation
This is our once-off activation fee to get you connected.*		 24 month contract
$0.00
nbn WiFi Modem
A premium high-speed modem that supports your nbn and nbn Phone services.		 24 month contract
$0 when you stay connected for 24 months.

$8x remaining months payable if you cancel prior to 24 months. Maximum payable is $192.
nbn WiFi Modem Delivery
This is our delivery fee to provide you with your nbn WiFi Modem (if applicable).		 $10
Non-Standard setup
Fees may be incurred for non-standard or additional nbn installations.		 As defined by nbn® (or iiNet where applicable)
New Development Charge
As of 1st April 2016, nbn® introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge.		 $300

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

 

Hardware Non-Return Fees

If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.

If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.

Hardware Amount
Hardware Fee $192

$10 delivery fees are not refundable.

 

nbn Data Packs

If you use all your monthly quota, you can purchase an nbn Data Pack in Toolbox to get extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed internet access. Learn more.

nbn Data pack size Amount
10GB $10
20GB $15
50GB $30
100GB $50
200GB $80

 

nbn® Phone

nbn Phone works just like a normal phone, using your internet connection to make and receive calls.

Today, we use Netphone (VoIP) for most nbn Phone services.

  • To use Netphone, you'll need to plug a phone handset into a VoIP-enabled broadband router.

Fibre Phone was provided as a substitute for Netphone to some of our nbn FTTP customers before 15 May 2024.

  • To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your nbn Connection Box.

Please note: Some of our nbn Phone services will not work on a third-party modem. In these instances we will not provide you an nbn Phone service if you have not selected an iiNet modem.

 

Features

nbn Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding
  • Call Waiting
  • 3-Way Call

Please note that by default, nbn Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.

 

Call Rates for nbn® Seniors Card plan

Local calls Standard National calls Standard Australian Mobile calls 13 and 1300 numbers International Calls
Included Included 29c/min
(per 30c block)		 <30c untimed From 5c/min

All nbn plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations: UK, Germany, Hong Kong, Canada, USA, France, Netherlands, New Zealand, Singapore, Ireland, China, South Africa, South Korea, Indonesia, Italy, Japan, Malaysia, Sweden, Switzerland & Taiwan.

View international call rates

Download the nbn Phone Critical Information Summary

 

More information

If you're experiencing an issue with your nbn service, you can run an nbn® connection test in Toolbox.

This test is not available for nbn Satellite services.

Note: You can only have one active test at a time.

 

Note: You don't need to use a device that's connected to your nbn service to run the test. You can use a device connected to another internet service, such as a mobile phone, if needed.

 

  1. Make sure that the modem for your nbn service is turned on. We recommend checking for outages and turning your modem off for 60 seconds then turning it back on again before running the test.
  2. Log in to Toolbox.
  3. If you have multiple nbn services on your account, make sure your affected nbn service is selected in the top-left.
  4. On the main Toolbox Dashboard, select Test My Connection.
    Toolbox NBN Service Test
     
  5. An SMS will be sent to the contact mobile number on your iiNet account with information about the results of the test and the next steps to take.

Once your eSIM has been activated, this information will help you manage your iiNet mobile plan(s) on various eSIM-compatible mobile devices.

 

Select one of the links below to jump to a query:

 

How do I move my eSIM to a new mobile device?

An eSIM can only be active on one mobile device at a time. To move your eSIM from one mobile device to another, you must complete an eSIM Swap.

 

How many mobile plans can I have using eSIM on one mobile device?

You can have up to 5 different mobile plans on one mobile device but only 1 plan can be active at any time.

Once you have more than one plan activated on your device, you can label each plan (e.g. Personal, Work, Primary, Secondary). These labels will help you choose which phone number to use for different functions, such as making and receiving calls/messages or using mobile data.

 

What happens to incoming calls to a mobile plan that isn’t currently active?

The call will automatically divert to voicemail. You won’t receive any alert message until the next time that plan is active on your mobile device.

 

How do I manage calls with multiple mobile numbers?    

iPhone

  1. If you’re calling a contact in your Favourites list, tap the information symbol, then tap the current phone number. Select the phone number to use.
  2. If you’re making a call using the keypad, enter the phone number you want to call, then tap the phone number near the top of the screen and select the mobile number to use.

 

Samsung

  1. Go to Settings > Connections.
  2. Choose SIM card manager.
  3. Choose Calls and select the mobile number to use.
  4. When calling an existing contact, you can select the contact and then select the phone number to use.
  5. When making a call using the keypad, you can select the mobile number to use at the bottom of the screen.

 

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage call settings for.
  3. Choose Call preference and select the mobile number to use.

 

OPPO

  1. When making a call, a pop-up will ask you to select the mobile number to use.
  2. This pop-up will always show if the default “Always ask” setting is enabled.

 

How do I choose which number to use mobile data with?

iPhone

  1. Go to Settings.
  2. Choose either Mobile or Mobile Data.
  3. Choose Cellular Data and select the mobile number to use.

 

Samsung

  1. Go to Settings > Connections.
  2. Choose SIM card manager.
  3. Choose Mobile data and select the mobile number to use.

 

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage data settings for.
  3. Turn on Mobile data.

 

OPPO

  1. Go to Settings > Mobile network.
  2. Choose Internet and select the mobile number to use.

 

How do I choose which number to send SMS and MMS from?

iPhone

  1. Open Messages.
  2. Tap the New button at the top right of the screen.
  3. Choose or enter the message recipient.
  4. Tap on the current phone number and select the mobile number to use.

 

Samsung

  1. Open Messages.
  2. Tap the Message icon at the bottom right of the screen or open an existing conversation.
  3. Choose or enter the message recipient.
  4. Tap the icon to the right of the text bar and select the mobile number to use.

 

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage SMS and MMS settings for.
  3. Choose SMS preference and select the mobile number to use.
  4. You can also select a number in the Messages app.
  5. Tap Start chat or open an existing conversation.
  6. Choose or enter the message recipient.
  7. Tap the icon to the right of the text bar and select the mobile number to use.

 

OPPO

  1. When composing a new message, simply select the mobile number to use.

 

How do I choose which number to send iMessages from?

  1. Go to Settings > Messages.
  2. Choose iMessage and FaceTime Line.
  3. Select the mobile number you want to send from.

 

How do I factory reset my phone without removing my eSIM?

iPhone

  1. Go to Settings > General.
  2. Choose Reset > Erase All Content and Settings > Erase iPhone.
  3. Choose Erase All and Keep Mobile Plans.

    Note: If you choose “Erase All”, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

 

Samsung

  1. Go to Settings > General Management.
  2. Choose Reset > Factory data reset > Reset.
  3. Your eSIM will be automatically kept.

    Note: If you select “eSIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

 

Google Pixel

  1. Go to Settings > System.
  2. Choose Advanced > Reset options > Erase all data.
  3. Your eSIM will be automatically kept.

    Note: If you select “Erase downloaded SIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

 

OPPO

  1. Go to Settings > System settings.
  2. Choose Back up and reset > Reset your phone and erase all data.
  3. Choose Erase data but retain eSIM profiles.

    Note: If you select “Erase data and remove eSIM profiles” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

 

What happens if I delete my eSIM profile?

If you delete your eSIM profile, your mobile plan charges will not be cancelled. You will not be able to use your mobile plan until you complete an eSIM Swap to reinstate your eSIM on your mobile device.

 

 

How do I cancel my mobile plan?

You can only cancel your iiNet mobile plan by calling us on 13 22 58.

Important: Removing or disabling a mobile plan in your device settings will not cancel your plan charges.

 

We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service.

There are several reasons why you may be receiving this rebate. These include:

  • Missed appointment
  • Failed connection
  • Connection issue
  • Service fault
  • Performance fault/issue

 

Existing customers

If you’re currently with iiNet, there is nothing you need to do. The credit will appear on the next bill after you receive your rebate email.

 

Previous customers

If you’re no longer with iiNet, please follow these instructions to claim your rebate:

  1. Visit: https://help.iinet.net.au/nbnrebates/iinet
  2. Confirm your Name, Service Number, Account Number and Rebate Amount. These details can be found in your nbn Rebate email.
  3. Provide the Account Name, BSB Number and Account Number of your preferred bank account to receive the rebate.
  4. Your nbn Rebate will be paid to your nominated bank account. Please allow up to 14 working days for payment to clear.

Follow these steps to complete your swap from an existing iiNet physical SIM or eSIM to a new iiNet eSIM.

Please note: Your phone must not be locked to a specific provider. We can't unlock phones for you.

 

Select one of the links below to jump to a query:

  1. Make sure you have access to:

    - Your compatible mobile handset (to scan the eSIM QR code); and
    - Another device such as a computer, laptop or tablet (to display the eSIM QR code).

    It’s best if both devices are connected to Wi-Fi. Don't have another device? See this advice.
     
  2. Use your other device to log in to Toolbox and hit eSIM Swap.
    iiNet Toolbox - eSIM Swap
  3. Select Get Started. An authorisation code SMS will be sent to your old SIM. Enter this code in Toolbox and hit Verify.

    Important: If you ever get a call or SMS asking you to authorise a SIM swap that you did not request, do not provide any codes to anyone and call us on 13 22 58.
     
  4. Tick the box to authorise the eSIM swap, then hit Continue.

    From this point, the eSIM swap session will expire after 15 minutes. You can try again if your session expires.
      
    iiNet Toolbox - eSIM Swap confirmation
  5. Hit Send Confirmation Code SMS, then use your phone to scan the eSIM QR Code.
    iiNet Toolbox - Send Confirmation Code SMS
  6. Follow the prompts on your phone to enter your confirmation code and complete your eSIM swap. Your mobile service should be ready in 15 minutes - you may need to restart your phone.

    Once your eSIM swap is complete, your old SIM will stop working.

 

Troubleshooting

How to complete an eSIM swap if you don’t have another device

If you don’t have another device like a computer, laptop or tablet to display the eSIM QR code so that you can scan it with your phone, then you’ll need to use your phone to log in to Toolbox instead.

  • Before you get started, make sure you know how to manually enter eSIM details in your phone settings. The eSIM swap session will expire after 15 minutes, so you may not have time to look this up in the middle of the process. Please visit the manufacturer’s website for a guide if you’re not sure how to do this.
     
  • Instead of scanning the eSIM QR code, write down the eSIM details and then enter them in your phone settings.
     
  • Tear up and dispose of the written eSIM details once you’re done.

 

What happens if I don’t complete my eSIM Swap?

After entering the authorisation code in Toolbox, your eSIM swap order will remain open for 2 days. If you don’t complete your eSIM swap within 2 days, your eSIM swap order will be withdrawn. If this happens, you can lodge another eSIM swap order in Toolbox.

 

How do I use my eSIM once it's activated?

Check out eSIM Management.

 

An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.

You can select an eSIM when you sign up for iiNet Mobile, then follow the activation steps. If you already have iiNet Mobile with a physical SIM, check out eSIM Swaps.

For more information about using your eSIM once it's activated, see eSIM Management.

Please note: If your eSIM compatible device isn’t listed on this page, it may not be compatible. iiNet eSIM plans are not currently compatible with smart watches or other wearables.

 

Select one of the links below to jump to a query:

 

eSIM Phones

Apple

  • iPhone SE 2020/iPhone SE 2022
  • iPhone XR/iPhone XS/iPhone XS Max
  • iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
  • iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
  • iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
  • iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
  • iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
  • iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
  • iPhone 17/iPhone 17 Pro/iPhone 17 Pro Max/iPhone 17e
  • iPhone Air

 

Samsung

  • Galaxy A36 5G
  • Galaxy A37 5G
  • Galaxy A55 5G
  • Galaxy A56 5G
  • Galaxy A57 5G
  • Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
  • Galaxy S20 4G/Galaxy S20 5G/ Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
  • Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
  • Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
  • Galaxy S23 5G/Samsung Galaxy S23 FE 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G
  • Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
  • Galaxy S25/Galaxy S25 Ultra/Galaxy S25+/Galaxy S25 Edge/Galaxy S25 FE
  • Galaxy S26/Galaxy S26 Ultra/Galaxy S26+
  • Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6 5G/Galaxy Z Flip7 FE/Galaxy Z Flip7
  • Galaxy Fold 4G
  • Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6 5G/Galaxy Z Fold7

 

Google

  • Pixel 3/Pixel 3 XL/Pixel 3a
  • Pixel 4/Pixel 4 XL/Pixel 4a
  • Pixel 5    
  • Pixel 6/Pixel 6 Pro/Pixel 6a
  • Pixel 7/Pixel 7 Pro
  • Pixel 8/Pixel 8 Pro
  • Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold/Pixel 9a
  • Pixel 10 Pro XL

 

OPPO

  • Find N6 5G
  • Find X5 5G/Find X5 Pro 5G

 

Motorola

  • Motorola edge 50 fusion 5G
  • Moto g34 5G
  • Moto g35 5G
  • Moto g56 5G
  • Moto g67 5G
  • Signature 5G

 

eSIM Tablets

Apple iPads

  • iPad 10.2 inch (7th/8th/9th/10th generation)
  • iPad mini (5th/6th generation)
  • iPad Air 2019 10.5 inch (3rd/4th/5th generation)
  • iPad Air 10.9 inch (4th/5th generation)
  • iPad Air 11 inch  (M2)
  • iPad Air 11 inch (M3)
  • iPad Air 11 inch (M4)
  • iPad Air 13 inch (M2)
  • iPad Air 13 inch (M3) 
  • iPad Air 13 inch (M4) 
  • iPad Pro 11 inch (1st/2nd/3rd/4th generation)
  • iPad Pro 11 inch (M4)
  • iPad Pro 11 inch (M5)
  • iPad Pro 12.9 inch (3rd/4th/5th/6th generation)
  • iPad Pro 13 inch (M4)
  • iPad Pro 13 inch (M5)
  • iPad (A16) (A3355)
  • iPad mini A17 Pro (A2995)

 

Samsung Tabs

  • Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
  • Galaxy Tab S10 FE 10.9 5G/Galaxy Tab S10 FE+ 13.1 5G/Galaxy Tab S10+ 12.4/Galaxy Tab S10 Ultra 14.6
  • Galaxy Tab S11 Ultra 14.6

 

Last updated on 16/04/2026