iiNet Broadband Settings List
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This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
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What does your Toolbox look like?
NBN setup guides for popular non-iiNet modems are available here.
If your third-party modem still isn't online after you've plugged it in, you may need to configure additional settings listed in this article. Please check the manufacturer's website for support information if you're not sure how to do this.
If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup, simply leave it as the default.
Please note: If you use a third party modem, your included phone service (and any calls) will not be available.
Jump to a section:
The type of broadband you have will be mentioned in any emails from us about your order.
- NBN FTTP/FTTC/HFC or Wireless
- NBN FTTB/N
- NBN Satellite
- ULTRA FTTB
- ULTRA VDSL2
- ULTRA Cable
- Home Wireless Broadband
NBN™ FTTP, FTTC, HFC or Wireless
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN*: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging*: | ON or Enabled |
| VLAN ID*: | 2 |
| VLAN 802.1p/VLAN Priority*: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
*NBN FTTP only: If your service was connected prior to 30 May 2019, please turn VLAN settings OFF.
NBN™ FTTB/FTTN
Modems must support VDSL2 or VLAN.
TP-Link modems: When enabling IPTV/VLAN, "Mode" must be set to "Custom" ("NBN Australia" will not work).
D-Link modems: Go to Settings > Internet > PTM and set Interface to "PTM-1". Then in Settings > Internet > IPv4, set PVC to "PTM-1" and VLAN ID to 2.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VDSL Connection Type: | PTM |
| VLAN: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN/802.1q Tagging: | ON or Enabled |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
NBN™ Satellite
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA FTTB
Modems must support VDSL2 or VLAN.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VDSL Connection Type: | PTM |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA VDSL2
Modems must support VDSL2.
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 10 |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA Cable
All ULTRA Cable connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for ULTRA Cable and your included Netphone service.
Connections using third party hardware are not supported, however you may choose to connect your own WiFi router to the Cable Gateway to handle your home WiFi network.
Home Wireless Broadband
All Home Wireless Broadband connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for Home Wireless Broadband.
Connections using third party hardware are not possible as your Home Wireless Broadband SIM card will not work in other devices.