3G Network Closure FAQ

Important information about emergency calls to Triple Zero (000)

To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in Australia. Older 3G handsets, as well as some newer 4G/5G handsets (including those purchased overseas or from a retailer selling imported phones), do not meet these standards..

From 28 October 2024, if you have a device that is not able to make Triple Zero (000) calls, iiNet is legally required to stop these mobile phones from accessing the iiNet mobile network. This means you will not be able to make or receive calls/texts or use data on the iiNet mobile network from this date.

We are here to help you change to a compatible device to stay connected. Call us on 13 22 58 to discuss your options.

 

Select one of the links below to jump to a query:

We have switched off our 3G network

iiNet switched off its 3G network on 15 December 2023 to focus on our 4G network that now covers more than 24 million Australians and our state-of-the-art 5G network that is stronger than ever.

Starting end of October 2024, 3G network users may not be able to make an emergency call to Triple Zero (000). You may opt for an upgrade to a 4G and 5G compatible device or check if your current device will be affected by this change.

Try our new SMS device checker tool

Some devices may not be able to make emergency calls to Triple Zero (000) once all 3G networks in Australia close (expected to be October 2024). Depending on the device, you may need to upgrade your device to a compatible 4G or 5G approved device or update your device software.

To find out if your device is impacted by the 3G shutdown, use our SMS device checker tool. Just text the number 3 to 3498.

For more information about this industry-wide change, The Australian Mobile Telecommunications Association (AMTA) has launched www.3Gclosure.com.au to provide Australians with the key facts and information they need to prepare for the upcoming 3G network closures.

Frequently asked questions

What do I need to do?

The vast majority of our customers do not have to do anything at all and will continue accessing our 4G and 5G networks as they do today.

A very small number of our customers have 3G-only handsets, tablets and connected devices and they will need to upgrade those devices before December 2023.

Some 4G handsets may also need settings changes to be able to continue to make and receive voice calls using our 4G network.

Why did the 3G network close?

Mobile carriers around the world are closing down their 3G networks as more advanced 4G and 5G network services become widespread. Our 4G and 5G networks are more efficient at delivering greater speed and capacity, which means better service and experience for customers.

Similar shutdowns have happened before. All Australian mobile networks switched off their 2G networks a few years ago when they upgraded to 4G. 

iiNet's licence to access the 3G spectrum (the invisible electromagnetic frequencies that transmit mobile data) is set to expire in mid-2024.  Although most customers rarely need to access 3G, we want to make sure customers have the appropriate notice and offer support to those who need assistance.

What devices are affected by the 3G closure?

To check if your phone will be affected, you can text “3” to 3498 for free and an automatic reply will tell you if your device is 4G/5G compatible.

Can’t send a text on your device? Please check the manufacturer’s website for info about your device’s capabilities.

All phones, tablets and mobile broadband devices must be 4G/5G compatible and have VoLTE turned on in the settings to continue using our service after the 3G shutdown.

Some older 4G phones that don’t have a feature called “VoLTE” won’t be able to make and receive voice calls after the 3G shutdown.

I have a 3G phone, how does this affect me?

If you have a 3G-only phone then you will no longer be able to make calls, send texts or access the internet on your phone when the 3G network switches off. 

You will still be able to make emergency 000 calls on other 3G networks when in coverage.

WiFi internet access is still possible.  

We recommend you upgrade your phone to a 4G or 5G compatible device to continue having mobile service. 

Will 4G/5G network coverage differ from 3G coverage?

Our 4G coverage is similar in size and reach to our 3G coverage and our 5G coverage is growing every day. Check our 4G and 5G coverage maps.

Does this only affect phones? 

No. Other devices like tablets, mobile broadband modems, smart watches, some home security systems, and other connected devices might also be using 3G services.

Please contact your device manufacturer if you are unsure of your device’s specific capabilities.

What is VoLTE and how do I switch it on?

Voice over LTE (VoLTE) is a feature that allows you to make voice calls using our 4G network. 

You might need to turn the VoLTE setting ON. Please check your device manufacturer’s support website if you are unsure of your device’s specific capabilities.

Android devices

If you have a Samsung device, Voice over LTE should automatically be enabled. If you’ve previously disabled VoLTE and want to re-enable it, or would like to check if it’s enabled on your Android device, please go to your Settings > Mobile Networks.

Apple devices

If you have an Apple device iPhone 6 or later, Voice over LTE should be automatically enabled. To check this or manually enable it, please go to the settings in your iPhone – Settings > Mobile > Mobile Data options > Voice and Data.

What should I do with my old 3G device?

The best way to recycle your old device is with Mobile Muster, the Australian mobile industry's official recycling scheme. Alternatively, please consider eWaste recycling facilities which may be offered by your local council.

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