Please follow the steps below to set up your FRITZ!Box 7390.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the LAN 1 port on your FRITZ!Box.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    FRITZ!Box 7390 LAN 1 port
  3. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on.
    FRITZ!Box 7390 power port
  4. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  5. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  6. On the home screen, click Internet.
  7. Click Account Information.
  8. Select Other Internet service provider from the Internet service provider drop down.
  9. Enter iiNet.
  10. Tick the box next to External modem or router.
  11. Tick the box next to Establish own connection to the Internet.
  12. Tick the box next to Yes for Account Information.
  13. Enter your iiNet Username and Password.
  14. Enter the Downstream and Upstream speeds of your nbn plan as per the following:
    Service speed Downstream (Mbps) Upstream (Mbps) Downstream (kbps) Upstream (kbps)
    NBN12 12 1 12000 1000
    NBN25 25 5 25000 5000
    NBN50 50 20 50000 20000
    NBN100 100 20* 100000 20000*
    NBN Superfast 250 25 250000 25000
    NBN Ultrafast 990 50 990000 50000
    *Note: Business NBN100 plans and some legacy residential NBN100 plans may require a maximum of 40Mbps or 40000kbps instead.
  15. Click Change connection settings.
  16. Tick the checkbox next to Maintain permanently (recommended for flat rates). 
  17. More settings are needed:
    - Tick the checkbox next to Use VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  18. Click Apply.

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS AC1500.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your ASUS modem.
    ASUS AC1500 WAN Port
  3. Plug in the power cable and turn your ASUS router on using the Power button.
    ASUS AC1500 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS AC1500 LAN Ports
  5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
    Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
  7. Under Advance Settings, click on WAN.
  8. Go to Internet Connection tab and select PPPoE for your WAN connection type.
  9. Enter your iiNet Username and Password.
  10. Select Apply.
  11. Select Advanced Settings > LAN > IPTV.
  12. Set the ISP Profile to Manual.
  13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
  14. Select Apply.

Your ASUS AC1500 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS AC1200.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your ASUS modem.
    ASUS AC1200 WAN Port
  3. Plug in the power cable and turn your ASUS router on using the Power button.
    ASUS AC1200 Power Port+ Switch
  4. >Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS AC1200 LAN Ports
  5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
    Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
  7. Under Advance Settings, click on WAN.
  8. Go to the Internet Connection tab and select PPPoE for your WAN connection type.
  9. Enter your iiNet Username and Password.
  10. Select Apply.
  11. Select Advanced Settings > LAN > IPTV.
  12. Set the ISP Profile to Manual.
  13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
  14. Select Apply.

Your ASUS AC1200 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS DSL-AC68U.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the nominated LAN/WAN port (e.g. LAN 4) on your ASUS DSL-AC68U.
    ASUS DSL-AC68U Single LAN
  3. Plug in the power adaptor and power on the modem/router.
    ASUS DSL-AC68U Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    ASUS DSL-AC68U LAN Ports
  5. Go to http://www.router.asus.com or http://192.168.1.1 in your browser.
  6. Log in with your ASUS username and password. By default these are:
    Username: admin
    Password: admin
  7. On the home screen, select Advanced Settings > WAN > Dual WAN
  8. Set the Primary WAN to: Ethernet WAN | LAN Port 4
    Note: (this will be the port that you have connected to from your nbn Connection Box)
  9. Click on the Internet Connection tab.
  10. Set the Primary WAN to Ethernet WAN | LAN Port 4 (Or the port you are using) 
  11. Click Apply.
  12. Go to the Internet Connection tab.
  13. Set the WAN Connection Type to PPPoE.
  14. Change Enable WAN to YES.
  15. In PPP Username and Password, enter your iiNet Username and Password and select Apply.
  16. Select Advanced Settings > LAN > IPTV.
  17. Set the ISP Profile to Manual.
  18. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
  19. Select Apply.

Your ASUS DSL-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Deco.

Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.

  1. Ensure your nbn Connection Box is turned on.
  2. Turn on the TP-Link Deco by plugging in the provided power supply into the power port.
    Deco Power Port
  3. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into one of the Ethernet ports on your TP-Link Deco.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    Deco LAN-WAN
  4. Scan the QR code below or go to Google Play or the Apple App Store to download the Deco app.
    Deco QR Code
  5. Install the app on your Android or iOS smartphone or tablet.
  6. Turn on Bluetooth on your smartphone or tablet.
  7. Open the app. Use your TP-Link ID to log in. If you don’t have a TP-Link ID, select Sign Up.
    Deco App Login Screen
  8. Your smartphone will attempt to find and link to TP Link Deco. Once linked you can assign your TP-Link Deco to a room.
    Deco App Location
  9. Your TP-Link Deco should detect PPPoE automatically. Manually set to PPPoE if not.
    Deco App Connection Type
  10. Set a Network name and a Password.
    Note: These will be the name and password you use to connect your devices to WiFi.
    Deco App Wifi Name+Password
  11. Once connected to your Deco's WiFi network, log back into the TP-Link Deco App. Tap on the More icon and go to Advanced.
    Deco App Advanced Settings
  12. Under advanced tap on IPv4. It should say PPPoE underneath.
  13. Disable “Ignore Ping from WAN" and tap on back arrow.

Your TP-Link Deco should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer AX10.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    Archer AX10 WAN Port
  3. Plug in the power cable and turn your TP-Link router on using the Power button.
    Archer AX10 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via WiFi.
    Archer AX10 LAN Ports
  5. Go to 192.168.1.1 or http://tplinkmodem.net in your browser.
  6. Log in with your TP-Link username and password. By default, these are:
    Username: admin
    Password: admin
    Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
  7. Click on the Internet tab.
  8. Select PPPoE as Internet Connection Type 
  9. Enter your iiNet username and Password
  10. Click Save.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Go to Advanced > Network > IPTV/VLAN. 
    - Tick the Enable checkbox for IPTV/VLAN  and select Custom from the ISP Profile. 
    - Enter "2" for Internet VLAN ID and "0" for Internet VLAN Priority and enable 802.1Q Tag.
    - Click Save.

Your TP-Link Archer AX10 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer VR400.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow LAN/WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    TP-Link Archer VR400 LAN-WAN Port
  3. Plug in the power cable and turn your TP-Link on using the Power button.
    TP-Link Archer VR400 Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via WiFi.
    TP-Link Archer VR400 LAN Ports
  5. Go to 192.168.1.1 or http://tplinkmodem.net in your browser.
  6. Log in with your TP-Link username and password. By default, these are:
  7. Username: admin
    Password: admin
    Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
  8. Select Advanced > Operation Mode > Wireless Router Mode. and
  9. Click Save.
    Note: The modem router will reboot.
  10. Select Basic > Internet.
  11. Select Other from the ISP list.
  12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Tick the Enable checkbox for VLAN ID and enter 2.
  13. Select PPPoE as the Internet Connection Type. 
  14. Enter your iiNet Username and Password.
  15. Click Save.

Your TP-Link Archer VR400 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link COVR-1100.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the Internet port on your D-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    COVR-1100 Internet Port
  3. Plug in the power cable and turn your COVR-1100 on using the Power button.
    COVR-1100 Power Port+Button
  4. Connect a device to your COVR-1102 via WiFi or Ethernet cable.
  5. Go to http://covr.local or  http://192.168.1.1 in your browser.
  6. Enter your password (if this was not changed, then leave this blank). 
    Note: You may have to agree to the Terms of Use and Privacy Policy before proceeding.
  7. Click Settings then Internet.
  8. Select PPPoE on the dropdown list for ‘My Internet Connection is:'
  9. Enter your iiNet Username and password.
  10. Click Save.
  11. f your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click VLAN option from Internet Settings.
    - Enable Triple Play Status and Priority ID.
    - Enter 2 in Internet VLAN ID and 0 in Priority ID.
  12. Click Save at the end of the Wizard.

Your D-Link COVR-1100 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-2888A.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D 1 port on your nbn Connection Box into the red WAN Port on your D-Link DSL-2888A.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    DSL-2888A WAN Port
  3. Plug in the power cable and turn your DSL-2888A on using the Power button.
    DSL-2888A Power Button+Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
    DSL-2888A LAN Ports
  5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
  6. Enter your D-Link password (if this is a first-time setup, leave the password blank.
  7. Select Settings then select Internet.
  8. Under WAN Access Type, select Residential Gateway, then Interface = ETH0.
  9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Under ISP Settings, enable VLAN Tagged. 
    - Enter 2 in the VLAN ID and enter 0 (zero) in the VLAN Priority.
  10. Under My Internet Connection is, select PPPoE 
  11. Enter your iiNet Username and Password.
  12. Click Save.

Your D-Link DSL-2888A should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-4320L.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into any LAN port on your D-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    D-Link DSL-4320L LAN port
  3. Plug in the power cable and turn your DSL-4320L on using the Power button.
    D-Link DSL-4320L power button
  4. Connect a device to your DSL-4320L via WiFi or Ethernet cable and go to http://dlinkrouter.local or http://192.168.1.1 in your browser.
  5. Select Username/Password Connection (PPPoE) as Internet Connection.
  6. Enter your iiNet username and password.
  7. Select Next and continue with the Wizard in setting up your WiFi.
  8. Select Internet and Advanced Settings.
  9. Select Residential Gateway from the WAN Access Type drop down.
  10. Select the port connected to your NBN Connection Box for Ether WAN Port.
  11. More settings are needed.:
    - Enable Tagged VLAN.
    - Enter 2 in the VLAN ID option.
    - Enter 0 in the VLAN Priority option.
  12. Click Save at the end of the Wizard.

Your D-Link DSL-4320L should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.