BizPhone Call Park Retrieve guide

BizPhone's Call Park feature allows you to:

  • Park a call on any BizPhone handset or SoftPhone. Once a call is park, the handset can be hung up without terminating the call.
  • Retrieve a parked call using any BizPhone handset or SoftPhone on your system.

Jump to a section:

Parking a call

  1. During a call, press the Transfer soft key (or Options soft key > Transfer on a Cordless handset).
  2. Dial *68 and listen for the IVR announcement.
  3. Dial # to park the call at your current handset, or dial the last 5 digits of the phone number for the handset you wish to park at.
  4. The call is now parked and you may hang up.

Retrieving a Parked call

  1. Dial *88.
  2. Dial # to retrieve the call parked at your current handset, or dial the last 5 digits of the phone number for the handset you wish to retrieve the parked call from.
  3. The call is now retrieved.

Call Park Retrieve using Line/DSS keys (T42S Standard or T48S Premium handsets only)

Line keys are found on the left and right sides of the screen on a T42S Standard handset. A maximum of 15 can be created.

DSS keys are found on the left and right sides of the Home screen on a T48S Premium handset. You can press the DSS Keys soft key to view all DSS Keys.

These setup processes must be followed on every handset in order to use the DSS key options.

Set up Call Park

  1. Find and hold down a blank Line/DSS key on your handset.
    Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.
  2. Use the left and right arrow keys to select Speed Dial.
  3. Use the down arrow key to go to step 4 on the setup screen.
  4. Select any Line (Line 1 is default).
  5. Use the down arrow key to go to step 5 on the setup screen.
  6. Use the dial keys to name your DSS key. This must be "P" followed by the handset's full phone number or 5-digit extension, e.g. "P12345" or "PRecep".
  7. Use the down arrow key to go to step 6 on the setup screen.
  8. Set the Value to *68 followed by the DSS key name you assigned without the "P", e.g. "*6812345".
  9. Select Save.

Set up Call Retrieve

  1. Find and hold down a blank Line/DSS key on your handset.
    Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.
  2. Use the left and right arrow keys to select Retrieve Park.
  3. Use the down arrow key to go to step 4 on the setup screen.
  4. Select the same Line as the one chosen for Call Park.
  5. Use the down arrow key to go to step 5 on the setup screen.
  6. Use the dial keys to name your DSS key. This must be "R" followed by the handset's full phone number or 5-digit extension, e.g. "R12345" or "RRecep".
  7. Use the down arrow key to go to step 6 on the setup screen.
  8. Set the Value to the DSS key name you assigned without the "R", e.g. "12345".
  9. Select Save.

Using DSS keys

  1. During a call, select the Transfer soft key.
  2. Select the DSS key assigned to the location you wish to park at, e.g. "P12345" or "PRecep".
  3. The call will be parked and you may hang up.
  4. To retrieve a call, select the DSS key assigned to the location you wish to retrieve from, e.g. "R12345" or "RRecep".
  5. The call will be retrieved.