Add audio to a BizPhone Queue

For more information about setting up your BizPhone Queue, see our video tutorials.

If you have requested a Queue to be added to your BizPhone service, you are able to set up two different audio types:

  • An Entrance Announcement which plays when a call enters the queue; and
  • An On-Hold Announcement which plays when a call in the queue is placed on hold.

Audio you upload in this section can also be accessed and used for other BizPhone features.

 

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the arrow next to Advanced Features to expand the options.
    BizPhone Frontier Portal - Advanced Features
  3. Select Upload Announcement.
    BizPhone Frontier Portal - Upload Announcement
  4. Use the Browse button to select your audio file, then select Update to save. Repeat these steps if you wish to upload multiple audio files.
    Note: See below for detailed information about audio file requirements.
    BizPhone Frontier Portal - Announcement audio
  5. Next, return to the BizPhone Admin page in Frontier and select your BizPhone Queue.
    BizPhone Frontier Portal - Queue
  6. If you wish to set up an Entrance Announcement, set the Play entrance announcement switch to ON.
  7. Select Custom and select your desired entrance announcement audio from the list of previously uploaded audio.
    BizPhone Queue Entrance Announcement
  8. If you wish to set up an On-Hold Announcement, set the Enabled Media On-Hold announcement switch to ON.
  9. Select Custom and select your desired on-hold announcement audio from the list of previously uploaded audio.
    BizPhone Queue On-Hold Announcement
  10. Select Update to finish.
    BizPhone Queue - Update

 

Your audio file must meet the following specifications:

Audio file format Specifications
.WAV
  • 8.000 or 16.00kHz
  • 8 or 16 bit mono
  • U law, A law or PCM
.WMA
  • 8.000 or 16.00kHz
  • 16 bit mono
  • U law, A law or PCM
Both .WAV and .WMA
  • Maximum audio length 2 minutes for voice mail greetings and custom ringback user/group.
  • Maximum audio length 10 seconds for user's personalised name.
  • Maximum audio length 10 minutes for Music on Hold greeting.
  • Maximum audio length 5 minutes for all other services.

If required, click here to search for online audio conversion sites to find one that best suits you.