Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTB/N.
Your nbn Phone service and included calls are not available if you use a BYO modem.
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To work on iiNet nbn FTTB/N, your modem must:
For a list of modems tested by our team, see nbn BYO modem requirements.
Important: If an incompatible modem is detected, nbn Co may block your connection to prevent network issues. If you believe an incompatible modem has been plugged in, please call us on 13 22 58 and we can get your connection unblocked.
All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.
Check the manufacturer's website for a setup guide on how to plug in and enter the iiNet Broadband Settings.
Here's what you need to know about your iiNet invoice.
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You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.
Never logged in to Toolbox before? Check out An Introduction to Toolbox.
Your iiNet invoice has your Tax Invoice Number and Customer Number at the top. If you need to call us, your username or customer number will help us quickly find your iiNet account in our systems.
Your Opening Balance, This Bill Amount and total Amount Due give a top line view of charges incurred and owing. The Due Date is shown next to this section.
Your Account Summary displays a summary of the charges for each type of service you have.
Service Details shows a detailed breakdown of your services and charges. Each charge will include your plan name and service username.
The applicable dates will be shown for each charge.
Any Pay As You Go calls will be listed in the Telephony section.
If you have a question about your invoice, call us on 13 22 58 and we'll help you.
Here's what you need to know about your iiNet invoice.
Select one of the links below to jump to a query:
You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.
Never logged in to Toolbox before? Check out An Introduction to Toolbox.
Your iiNet invoice has your Invoice Number and Account Number at the top. If you need to call us, your Account number will help us quickly find your iiNet account in our systems.
Your Amount Due is shown just under the reference numbers on your iiNet invoice. The Amount Due is calculated by adding the Opening Balance and the charges on this invoice.
"Opening Balance" means any charges or credits that were already outstanding on your iiNet account, such as previous unpaid invoices, or a credit you got after a service fault.
Your Due Date is shown next to the Amount Due on your iiNet invoice. If you have payment details saved on your iiNet account you don't need to do anything - your payment will be taken automatically by the Due Date.
Note: If your payment details are for a bank account, payment will be taken up to 3 days before the Due Date to make sure the payment has enough time to clear. Credit card payments clear on the same day.
If you've chosen to remove the payment details from your iiNet account, then you need to arrange payment before this due date, including enough time for the payment to clear.
The first page of your iiNet Invoice shows an Account Summary that lists the charges for each type of service you have, such as "Internet" and "Telephony".
The following pages of your invoice will break down the charges in full detail, including the service's username or phone number, the plan name, and any applicable discounts.
The dates listed will tell you which billing period the charges apply to.
Any Pay As You Go calls will be listed in the Usage Details section.
If you have a question about your invoice, call us on 13 22 58 and we'll help you.
Please click the links below for handy information relating to orders & installations.
A technician will need to visit your place if they need to install equipment, connect wiring, or investigate a fault for your internet service. Here's everything you need to know about installation appointments.
All appointments have a 4-hour window, e.g. 8AM to 12PM.
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Before your appointment, make sure your modem and any phone sockets or HFC cable sockets can be reached.
If you live in an apartment or block of units, contact strata to make sure the Main Distribution Frame (MDF) will be unlocked during your appointment.
Keep your modem plugged in and turned on duirng your appointment.
Let the technician know if you have a back-to-base alarm system, Medical Alert equipment or another internet connection on the property.
Make sure the technician knows about any safety hazards on your property like asbestos, trip hazards, or recent pest treatments. Keep any animals away from the space where the technician will be working.
If your appointment window has passed and no one's showed up, please call us on 13 22 58 and we can help find out what's happened.
In some cases, the technician may have been able to do all the work outside your property. We'll send you an email/SMS when your internet service is ready to use.
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If your BYO modem is still offline after you've plugged it in, you may need to update some settings. All other settings should be left as default.
Not sure how to update your modem's settings? We've got some nbn setup guides for popular modems here. If your modem isn't listed, please check the manufacturer's website for a guide.
Select one of the links below to jump to a query:
If you choose to BYO modem, your nbn Phone service and included calls won’t be available.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
|---|---|
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE^ |
| VLAN: | If your nbn plan was activated before March 2023*: ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | If your nbn plan was activated before March 2023*: ON or Enabled |
| VLAN ID: | If your nbn plan was activated before March 2023*: 2 |
| VLAN 802.1p/VLAN Priority: | If your nbn plan was activated before March 2023*: 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
^ If your nbn plan is provided through our legacy billing system, you may need to use IPoE or Dynamic IP Address instead of PPPoE. Call us on 13 22 58 if you’re not sure.
* If your nbn plan was activated after March 2023 or does not include an nbn Phone service, please turn all VLAN settings OFF.
Modems must support VDSL2. If you choose to BYO modem, your nbn Phone service and included calls won’t be available.
TP-Link modems: If enabling IPTV/VLAN, "Mode" must be set to "Custom" ("NBN Australia" will not work).
D-Link modems: Go to Settings > Internet > PTM and set Interface to "PTM-1". Then in Settings > Internet > IPv4, set PVC to "PTM-1" and VLAN ID to 2.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
|---|---|
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE^ |
| VDSL Profile: | 17a Multi Mode |
| VDSL Connection Type: | PTM |
| VLAN: | If your nbn plan was activated before March 2023*: ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN/802.1q Tagging: | If your nbn plan was activated before March 2023*: ON or Enabled |
| VLAN ID: | If your nbn plan was activated before March 2023*: 2 |
| VLAN 802.1p/VLAN Priority: | If your nbn plan was activated before March 2023*: 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
| SOS (Save Our Showtime): | Supported – if your modem doesn’t support SOS-ROC, check the manufacturer’s website for a firmware upgrade to add support for this feature. |
| ROC (Robust Overhead Channel): | Supported – if your modem doesn’t support SOS-ROC, check the manufacturer’s website for a firmware upgrade to add support for this feature. |
^ If your nbn plan is provided through our legacy billing system, you may need to use IPoE or Dynamic IP Address instead of PPPoE. Call us on 13 22 58 if you’re not sure.
* If your nbn plan was activated after March 2023 or does not include an nbn Phone service, please turn all VLAN settings OFF.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
|---|---|
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN^: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | ON or Enabled |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
^ If your nbn plan is provided through our legacy billing system, you’ll need to turn all VLAN settings OFF. Call us on 13 22 58 if you’re not sure.
Modems must support VDSL2. VDSL2 Phone and included calls will not be available if you choose to BYO modem.
| DSL Standard/Mode/Modulation: | VDSL2 |
|---|---|
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 10 |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
You must use the modem supplied by us, which auto-configures with all the required settings. Connections using BYO modems are not supported but you can connect your own Wi-Fi router to your Cable modem to handle your Wi-Fi network.
You must use modem supplied by us, which auto-configures with all the required settings. Connections using BYO modems are not possible as your SIM will not work in other devices.
Not sure if your FTTH service is OptiComm or RedTrain? Call us on 13 22 58.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
|---|---|
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
IPoE or Dynamic IP address (If this doesn't work, try PPPoE - this setting is required for select locations) |
| Username (required if using PPPoE): | Enter your full username e.g. example@iinet.net.au - you'll find this in emails about your FTTH service |
| Password (required if using PPPoE): | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
Not sure if your FTTH service is OptiComm or RedTrain? Call us on 13 22 58.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
|---|---|
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| Username: | Enter your full username e.g. example@iinet.net.au - you'll find this in emails about your FTTH service |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation.
If you're looking for nbn setup guides, check out iiNet Modem Guides or BYO Modem Setup Guides.
Select one of the links below to jump to a query:
Fibre optic cable will run all the way to your premises, connected to an nbn Premises Attachment Point or Utility Box installed on the outer wall of your home. This will be wired to an indoor nbn Connection Box (NCB).
From 16 April 2026, some installations may use a Premises Attachment Point instead of an nbn Utility Box. It works in the same way, it just looks like a pipe instead of a box. Older nbn FTTP installations may also have a Power Supply Unit connected to the NCB. Learn more about the different NCBs.
If your home hasn't been connected to the nbn before, an nbn installer will need to come install the equipment. Someone over the age of 18 must be home during the installation.
The best spot for your indoor nbn Connection Box equipment is:
nbn FTTB: Fibre optic cable will run to your building's Main Distribution Frame (MDF), which is typically in the basement or a locked telecommunications cabinet. From there, copper wiring will run to a wall socket in each unit within the building.
nbn FTTN: Fibre optic cable will run to an underground or above-ground Node in your street or a street nearby. From there, copper wiring will run to a wall socket in each property.
nbn wall sockets are typically the same ones you used previously for ADSL internet or landline phones.
In most cases, an nbn installer won’t need to come to your house – any installation work will be done in the street. We'll let you know if an installer needs to come install a new copper line or wall socket.
Fibre optic cable will run to a reverse-powered Distribution Point, typically underground or mounted on a pole in your street. From there, copper wiring will run to a wall socket in your home. An nbn Connection Device will be plugged into the wall socket.
In apartment complexes, this copper wiring may run to the building's Main Distribution Frame (MDF) before going to each unit.
nbn wall sockets are typically the same ones you used previously for ADSL internet or landline phones.
If your home hasn't been connected to the nbn before, an nbn Connection Device will be delivered to you.
In most cases, an nbn installer won’t need to come to your house – any installation work will be done in the street. We'll let you know if an installer needs to come install a new copper line or wall socket.
Fibre optic cable will run an underground or above-ground Node in your street or a street nearby. From there, HFC wiring will run to a wall socket in your home. An nbn Connection Device will be plugged into the wall socket. An nbn Connection Box will be connected to the wall socket.
nbn wall sockets are typically the same ones you used previously for cable internet or cable TV services. If an nbn wall socket needs to be shared with a cable TV service, it may be fitted with a splitter so two cables can plug into one wall socket.
If your home hasn't been connected to the nbn before, an nbn Connection Box will be delivered to you.
In most cases, an nbn installer won’t need to come to your house – any installation work will be done in the street. We'll let you know if an installer needs to come install a new HFC line or wall socket.
An outdoor antenna will be installed on your roof, gutter or a nearby free-standing pole mount so it can get a wireless signal from your local nbn Wireless tower. The outdoor antenna will be wired to an indoor nbn Connection Box.
If your home hasn't been connected to the nbn before, an nbn installer will need to come install the equipment. Someone over the age of 18 must be home during the installation.
The nbn installer will recommend the best location for the outdoor antenna to ensure Line of Sight with your local nbn Wireless tower.
The best spot for your indoor nbn Connection Box equipment is:
An outdoor satellite dish will be installed on your roof, gutter or a nearby free-standing pole mount so it can get a satellite signal from Sky Muster®, a geostationary satellite in orbit above Australia. The outdoor satellite dish will be wired to an indoor nbn Connection Box.
iiNet no longer provides new nbn Satellite connections as of 6 December 2023.
All nbn FTTB/N/C/P, HFC & Wireless services include an nbn Phone (VoIP) service if you choose a modem supplied by us. nbn Phone is not available if you choose to BYO modem.
nbn Satellite does not include a Phone service.
nbn FTTP services connected before 15 May 2024 may have nbn Fibre Phone instead of nbn Phone (VoIP).
Note: Home Phone landline services are no longer sold by iiNet. If you have an existing landline number, we can check if it's possible to transfer this number to an nbn Phone service.