This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting.

Light	State		Meaning
Power	Off		Modem has no power.
	Blue		Modem has power.
DSL	Off		Modem has failed to establish DSL sync.
	Blue		Modem has established DSL sync. Flashes during sync attempt.
Internet	Off		Modem is not connected to the internet.
	Blue		Modem is connected to the internet.
2.4GHz & 5GHz	Off		2.4GHz/5GHz Wi-Fi is disabled.
	Blue		2.4GHz/5GHz Wi-Fi is enabled.
WPS	Off		WPS not in use.
	Blue		Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
WAN		Off	No device plugged into modem’s WAN port.
		Blue	Device plugged into modem’s WAN port.
LAN 1-4	Off		No device(s) plugged into modem’s LAN ports.
	Blue		Device(s) plugged into modem’s LAN ports.
Phone	Off		No Phone service is registered.
	Blue		Phone service is registered.
USB	Off		No USB device plugged into the USB port.
	Blue		USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.

From time to time, iiNet may contact you for marketing or servicing reasons. iiNet will never call you and ask for your passcode or password.

As part of our security measures to help keep your data and account information safe, iiNet uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in Toolbox.

Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:

•  We will only call you from selected phone numbers.
•  SMS from a designated iiNet portal that will appear as iiNet or one of our selected phone numbers.
•  Email with offers, notifications or your bill from an iiNet email.

If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.

Select one of the links below to jump to a query:

We know that sometimes, when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. If you have a mobile service with us - with Wi-Fi Calling (also known as Voice over Wi-Fi (VoWifi), you can make and receive calls, SMS, and MMS from a compatible device, if it’s operating on the latest software, you’re connected to a Wi-Fi network and you have the Wi-Fi calling feature turned on.

Select one of the links below to jump to a query:

• What you need for Wi-Fi Calling
• How to enable Wi-Fi Calling on a Samsung phone
• How to enable Wi-Fi Calling on an iPhone
• Devices compatible with Wi-Fi Calling
• Can I use Wi-Fi Calling to make Emergency calls?
• How to use Wi-Fi Calling
• Additional information
• Troubleshooting
• Terms and Conditions

 

What you need for Wi-Fi Calling

To make calls over Wi-Fi, iiNet Mobile customers need:

• To make sure your phone is running the latest software;
• 4G Voice & Data (VoLTE) turned on in your phone settings;
• Wi-Fi Calling turned on in your phone settings;
• Wi-Fi turned on in your phone settings; and
• To be connected to a Wi-Fi network.
  Note: Public Wi-Fi networks may not work with Wi-Fi Calling as they may have firewalls that restrict access to Wi-Fi Calling.

When you’re on a Wi-Fi call, you'll see a Wi-Fi call icon next to the Wi-Fi signal bar on your phone screen.

Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.

 

How to enable Wi-Fi Calling on a Samsung phone

How to enable Wi-Fi Calling on an iPhone

 

Devices compatible with Wi-Fi Calling

We may update our list of compatible devices when new devices become available or when older devices no longer receive software updates.

Please keep your device’s software version updated so you can enjoy all our features, including Wi-Fi Calling

Alcatel

• 1 2019 4G
• 1B 2020 4G
• 1V 2020 4G
• 3L 2020 4G
• 1S 2021 4G

Apple

• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
• iPhone 8/iPhone 8 Plus
• iPhone SE 2020/iPhone SE 2022
• iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
• Watch SE/Watch SE (2nd gen) (GPS + Cellular)
• Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
• Watch Ultra/Ultra 2 (GPS + Cellular)

Google

• Pixel 3a/Pixel 3/Pixel 3 XL
• Pixel 4a/Pixel 4/Pixel 4 XL
• Pixel 5    
• Pixel 6a/Pixel 6/Pixel 6 Pro
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro
• Pixel 9a/Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold

HMD

• Pulse+ 4G
• Pulse Pro 4G (TA-1588)

Huawei

• P30 4G
• P30 Pro 4G

LG

• K42 4G
• Velvet 5G

Motorola

• Moto e7 4G/Moto e7 Power 4G
• Moto e13 4G
• Moto e14 4G
• Moto e22i 4G
• Moto edge20 fusion 5G
• Moto edge30 5G/Moto edge30 pro 5G
• Motorola edge 50 fusion
• Moto g 5G Plus
• Moto g8 4G
• Moto g10 4G
• Moto g14 4G
• Moto g34 5G
• Moto g35 5G
• Moto g50 5G
• Moto g62 5G

Nokia

• 1 Plus 4G
• C01 Plus 4G
• C02 4G
• G21 4G
• XR20 5G

OPPO

• A16s 4G
• A38 4G
• A57 4G
• A60 5G
• A91 4G
• AX5 4G
• Find X2 Lite 5G
• Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
• R15 Pro 4G
• R17 Pro 4G
• Reno Z 4G
• Reno8 5G

Samsung

• Galaxy A05s 4G
• Galaxy A11 4G
• Galaxy A12 4G
• Galaxy A13 4G/Galaxy A13 5G
• Galaxy A14 4G/Galaxy A14 5G
• Galaxy A16 5G
• Galaxy A20 4G
• Galaxy A22 5G
• Galaxy A30 4G
• Galaxy A32 5G
• Galaxy A33 5G
• Galaxy A34 5G
• Galaxy A35 5G
• Galaxy A36 5G
• Galaxy A5 2017 4G
• Galaxy A51 4G
• Galaxy A52 5G/Galaxy A52s 5G
• Galaxy A53 5G
• Galaxy A55 5G
• Galaxy A56 5G
• Galaxy A70 4G
• Galaxy A71 5G
• Galaxy A73 5G
• Galaxy A8 4G
• Galaxy Fold 4G
• Galaxy Note10 4G/Galaxy Note10+ 4G
• Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy Note8 4G
• Galaxy Note9 4G
• Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
• Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 FE 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
• Galaxy S25/Galaxy S25 Ultra/Galaxy S25+
• Galaxy S8 4G/Galaxy S8+ 4G
• Galaxy S9 4G/Galaxy S9+ 4G
• Galaxy Tab A 8.0 2017 4G/Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 4G
• Galaxy Tab A7 2020 10.4 4G
• Galaxy Tab A8 10.5 4G
• Galaxy Tab A9+ 5G
• Galaxy Tab S4 4G
• Galaxy Tab S5e 10.5 4G
• Galaxy Tab S6 10.5 4G
• Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
• Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Tab S10+ 12.4 5G/Galaxy Tab S10 Ultra 14.6 5G
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6

TCL

• 20 Pro 5G/20 R 5G
• 305 4G

Vodafone

• Vodafone Smart E9 4G
• Vodafone Smart N10 4G
• Vodafone V Lite 4G
• Vodafone V Lite 2 4G
• Vodafone V Pro 4G
• Vodafone V Pro 2 4G
• Vodafone V Smart 4G
• Vodafone V Smart 2 4G

 

Can I make Wi-Fi Calls if my device isn't listed?

If your device isn't on our compatible device list, you may not be able to make Wi-Fi calls. Check with your device manufacturer.

If Wi-Fi Calling is a feature you’d like to use, we recommend switching to a compatible device and make sure it has the latest software.

 

Can I use Wi-Fi Calling to make Emergency calls?

Yes, you can use Wi-Fi Calling to make emergency calls if there's no mobile network coverage. Here’s what you need to know:

• Mobile Network First: Your phone will try to use the iiNet mobile network first. If that doesn’t work, it will look for other mobile carrier networks and are connected to a Wi-Fi network.
• Wi-Fi Calling as Backup: If no mobile carrier networks are available, your phone will use Wi-Fi Calling, if you have a compatible device with the latest software.
• Check Compatibility: Make sure your device supports emergency calls over Wi-Fi and you have Wi-Fi Calling turned on in your settings. iiNet updates the list of compatible devices from time to time.
• Download Emergency+ App: This free app helps provide your location to emergency services using GPS.
• Provide Your Location: When using Wi-Fi Calling, your location might not be automatically shared, so be ready to tell emergency services where you are.
• Limitations: Wi-Fi Calling can’t receive National Emergency Warning System (NEWS) SMS warnings.

While you can make calls to emergency services (000) using Wi-Fi Calling if there is no mobile coverage available, we recommend using the mobile network if possible. This will provide a more accurate location to emergency services.

 

How to use Wi-Fi Calling

Where can I make Wi-Fi Calls from?

As long as Wi-Fi Calling is turned on in your phone settings and your phone is connected to Wi-Fi, Wi-Fi Calling will be used automatically whenever your phone has limited iiNet Mobile coverage.

I'm in an area with iiNet Mobile coverage. Will I be able to make a Wi-Fi Call?

If you're in an area with iiNet Mobile coverage and want to use Wi-Fi Calling, simply turn on Airplane Mode and connect to Wi-Fi. This will force Wi-Fi Calling to be used instead.

Is there any change to the way I make or receive calls on my phone using Wi-Fi Calling?

There's no change to the way you make calls over Wi-Fi Calling to another mobile phone. However, when calling a landline, you’ll need to enter the area code e.g. "02 9000 1234" instead of just "9000 1234"), even if you’re in the same state or territory.

What happens to calls when I leave Wi-Fi coverage?

If you are on an iiNet call and you are entering a known Wi-Fi coverage area (but there is no iiNet mobile coverage), the call will automatically handover to Wi-Fi calling, if the Wi-Fi calling feature is enabled.   Conversely, if you are on a Wi-Fi Call and you are leaving the Wi-Fi coverage, the call will automatically handover to 4G or 5G (if you are entering an iiNet mobile coverage area).

Can I use Wi-Fi calling while International Roaming?

No, Wi-Fi Calling is not available outside Australia.

What internet speed is needed for Wi-Fi Calling to work?

Wi-Fi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another), such as Satellite broadband, may reduce your call quality.

Can I use Wi-Fi Calling on a VPN?

Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to Wi-Fi Calling.

Additional information

Are there extra charges for Wi-Fi Calling?

There are no additional fees for Wi-Fi Calling. All calls and SMS/MMS are charged at the standard rates for your iiNet mobile plan.

Does Wi-Fi Calling use data?

Yes, Wi-Fi Calling uses data over the Wi-Fi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the Wi-Fi network.

Wi-Fi Calling does not affect your iiNet mobile data allowance.

Is Wi-Fi Calling secure?

Yes. Wi-Fi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

Can I differentiate between Wi-Fi calls and standard calls on my bill?

Yes. The call record on your bill will state ‘Over Wi-Fi’. Calls made over Wi-Fi may default to AEST/AEDT.

 

Troubleshooting

Why Wi-Fi Calling Might Not Work on Public Networks

Sometimes, Wi-Fi Calling may not work when you're connected to a public or business Wi-Fi network. This can happen for a few reasons:

• The network’s Internet Service Provider (ISP) might not support Wi-Fi Calling.
• There could be firewall settings or other network configurations that block the service.

If you're having trouble, we recommend reaching out to the network provider or ISP to check if Wi-Fi Calling is supported on their network.

Why Can't I see the Wi-Fi Calling icon at the top of my screen?

If the Wi-Fi Calling icon isn’t showing at the top of your screen, it usually means the feature isn’t currently active. 

Here are a few common reasons why:

• Wi-Fi Calling is turned off in your phone’s settings.
• Your Wi-Fi network doesn’t support Wi-Fi Calling, or it’s blocking the connection.
• Your device software may need an update to support or improve Wi-Fi Calling.
• Signal strength or network quality might be too low for the feature to activate.

Why Can’t I Use Wi-Fi Calling for All My Calls?

Wi-Fi Calling is designed to help you make and receive calls when mobile coverage is weak or unavailable—like when you're indoors or in areas with poor signal.

However, your phone will always try to use the strongest available connection. So, if there’s good 4G or 5G coverage, your calls will go through the mobile network instead of Wi-Fi.

You’ll only use Wi-Fi Calling when:

• You’re connected to a Wi-Fi network, and
• Your mobile signal is too weak to make a regular call.

This switch happens automatically, so you don’t need to do anything—your phone chooses the best option for a clear and reliable call.

Why Can’t I Change Some Call Settings While Using Wi-Fi Calling?

When you're using Wi-Fi Calling, certain call settings—like call forwarding—can’t be changed. This is because those settings are managed through the mobile network, not over Wi-Fi.

While you're connected to Wi-Fi Calling:

• Your existing call forwarding settings will still work.
• You won’t be able to update or change them until you're back on the iiNet mobile network.

To make changes, simply turn off Wi-Fi Calling or move to an area with mobile coverage.

Why Doesn’t My Wi-Fi Call Connect Sometimes?

In most cases, Wi-Fi Calling works smoothly. However, there are times when certain calls, especially to special numbers like 000, 112, 1300, or 1800, might not connect. This is because these numbers often rely on your location to route the call correctly.
 
When using Wi-Fi Calling, iiNet uses the best available information to help locate your device. But sometimes, your exact location can’t be determined over Wi-Fi, which may prevent the call from going through.
 
What to do:

If you're having trouble calling one of these numbers, try the following:

• Turn off Wi-Fi Calling in your phone’s settings.
• Reconnect to the iiNet//Internode mobile network.
• Dial the number again.

This ensures your call is routed correctly based on your mobile network location.

 

Terms and Conditions

Requirements

To use Wi-Fi Calling, you need;

• An active iiNet prepaid mobile plan
• A compatible mobile phone
• 4G voice calls (VoLTE) enabled
• Wi-Fi Calling settings turned on
• Access to a Wi-Fi connection

You can turn off Wi-Fi Calling through your mobile phone settings.

There are no additional fees to use Wi-Fi Calling. However, you will be charged your normal plan rates for calls and messages (SMS or MMS) made using Wi-Fi Calling, just as you would on the mobile network. Your use of Wi-Fi will count towards your internet usage, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over Wi-Fi” and the time may default to AEST/AEDT.

Limitations:

• Wi-Fi Calling can’t be used while roaming overseas.
• It may not work on some public or corporate Wi-Fi networks.
• You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using Wi-Fi Calling.

This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

Light	State		Meaning
Power	Off		Modem has no power.
	Green		Modem has power.
DSL	Off		Modem has failed to establish DSL sync.
	Green		Modem has established DSL sync. Flashes during sync attempt.
Internet	Off		Modem is not connected to the internet.
	Green		Modem is connected to the internet.
2.4GHz & 5GHz	Off		2.4GHz/5GHz WiFi is disabled.
	Green		2.4GHz/5GHz WiFi is enabled.
WAN		Off	No device plugged into modem’s WAN port.
		Green	Device plugged into modem’s WAN port.
LAN 1-4	Off		No device(s) plugged into modem’s LAN ports.
	Green		Device(s) plugged into modem’s LAN ports.
Phone	Off		No Phone service is registered.
	Green		Phone service is registered.
WPS		Off	WPS not in use.
		Green	Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
USB	Off		No USB device plugged into the USB port.
	Green		USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.

If your 5G Home Broadband service is running slowly, these steps will help you identify the issue.

1. Turn off your modem for at least 10 seconds.
2. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.
3. If your modem lights indicate a low signal, move your modem to another location. These tips will help you choose a good spot for your modem:
   - A clear, elevated space near a window is ideal.
   - Avoid direct sunlight as this can cause your modem to overheat.
   - Placing the modem on the floor or in a cupboard may cause a weak signal.
   - You don’t have to use the same spot as your old modem for NBN or other broadband services.
   - You can try different spots if your first spot isn’t giving you a strong signal.
   
   Note: If your Signal or 5G lights remain off after rebooting, please call us on 13 22 58 for assistance.
   
   Nokia FastMile 3.2 5G Modem - 5G light off or 1 bar Signal
   Supplied from March 2023
   
   
   Sagemcom 5866 5G Modem - Signal lights 1 bar
   
   
   Nokia FastMile R1 5G Modem - 5G light red or orange
   Note: The Signal Direction light will indicate the direction of the strongest 5G signal.
   
4. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
5. Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
6. Turn off or disconnect all other devices connected to your modem's Wi-Fi (except the device you are testing, if applicable).
7. On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
8. If your speed has improved on a single device, you may need to reduce the number of devices and/or programs running simultaneously on your home network.
   Note: If you need more bandwidth to support more programs and/or devices, you may need to switch to an alternative broadband product. Please call us on 13 19 17 to discuss.
9. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Older Cat5 Ethernet cables are not recommended for 5G services. Replace any damaged cables.
10. Run a scan on your antivirus/anti-malware software. If your software includes any firewalls, temporarily disable them and run a speed test to see if they’re slowing down your internet.
    Note: If any infections are detected, make sure they are quarantined and removed. Contact your software’s Customer Support if you need help.
11. If you still experience speed issues, please call us on 13 22 58 for further assistance.

 

If your 5G Home Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.

 

1. Confirm that your Micro SIM is present and fully inserted in the Micro SIM slot located on the base of your modem. If the SIM is missing, please call us on 13 22 58.
    
   Nokia FastMile 3.2 5G Modem
   Supplied from March 2023
   
   
   Sagemcom 5866 5G Modem
   
    
   Nokia FastMile R1 5G Modem
   
2. Make sure that your modem's cables are plugged in securely and not damaged. Replace any damaged cables.
3. Turn off the electrical outlet for your modem and leave it off for at least 60 seconds.
4. Turn the outlet back on and wait approximately 5 minutes for the modem lights to settle, then attempt to view a website.
5. If your modem lights indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
   Note: If your modem's signal lights remain off or red after rebooting, please call us on 13 22 58 for assistance.
   
   Nokia FastMile 3.2 5G Modem - 5G light off or Signal lights 1 bar
   Note: The Centre light indicates 4G signal. When the 5G light is lit, the Signal light will show the 5G signal strength. Learn more (hyperlink to new Nokia FastMile 3.2 5G Modem status lights article)
   
   
   
   Sagemcom 5866 5G Modem - Signal lights 1 bar
   
    
   Nokia FastMile R1 5G Modem - Centre light red and/or 5G light off
   Note: The Centre light indicates 4G signal. When the 5G light is lit, the Signal Direction light will indicate the direction of the strongest 5G signal. Learn more.
   
6. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
7. If you can view websites on some devices but not others, see our guide on Browsing issues.
8. If you still can't get online, please call us on 13 22 58 for further assistance.

This article will explain the status lights found on the 5G Modem (Sagemcom 5866), which may be useful during setup and troubleshooting.

Light	State		Meaning
Signal		Off	Modem is turned off or not connected to the internet.
		Green	Modem is connected to 5G network. 4 bars = Strong signal. 2-3 bars = Average signal. 1 bar = Poor signal. Reposition modem if signal is poor.
		Yellow	Modem is connected to 4G network.
WiFi		Off	Modem is turned off.
		Green	Wi-Fi is turned on.
		Orange	Wi-Fi is turned off.
		Flashing orange	WPS (Wi-Fi Protected Setup) search mode is enabled via modem settings or by pressing the WPS button.
		Red	Modem is experiencing a software issue or is overheating. Ensure modem is placed away from direct sunlight and/or heat sources and contact us if the issue persists.
Power	Off		Modem is turned off.
	Green		Modem is turned on. Flashes during a firmware upgrade.
	Red		Modem bootup has failed. Restart the modem and contact us if the issue persists.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

Note: Your iiNet 5G SIM is already inside your 5G Modem. Please don't remove it because the SIM won't work in other devices.

Select your modem to get started:

	Nokia FastMile 3.2 5G Modem Supplied from 29 March 2023
	Sagemcom 5866 5G Modem
	Nokia FastMile R1 5G Modem

 

Nokia FastMile 3.2 5G Modem

Choose a good spot for your modem:

• A clear, elevated space near a window is ideal.
• Avoid direct sunlight as this can cause your modem to overheat.
• Placing the modem on the floor or in a cupboard may cause a weak signal.
• You don’t have to use the same spot as your old modem for nbn® or other broadband services.
• You can try different spots if your first spot isn’t giving you a strong signal.
• Use the Nokia Wi-Fi App to achieve the best connection results.

Set up via the Nokia Wi-Fi App

This is available on Android and iOS. Don't want to use the app? You can set up without the app instead.

1. Download and open the Nokia Wi-Fi app on a mobile device.
2. Accept permission for “Nokia Wi-Fi” to find and connect to devices on your local network. and the permission to receive notifications regarding alerts, sounds and icon badges.
3. Connect the mobile device to a Wi-Fi network.
4. In the Nokia Wi-Fi app, tap Get Started.
   
5. Select Scan code, or select No QR Code? Enter manually.
   
6. Follow the advice on how to position the modem.
   
7. On the Insert SIM card screen, press Next.
8. Power on the modem by plugging it into an electrical outlet and pressing the on/off button on the back of the modem. Click Next.
9. Connect your devices to the network and click I'm Connected.
   
10. The app will provide info on your connection. You can Reposition gateway or click Next.
    
11. Once you’re happy with the connection, click Finish.

Set up manually

1. Place the modem in the intended location and use the supplied power cable to connect the modem gateway to an electrical outlet.
   
2. Press the Power On button on the back of the modem gateway.
3. The LED on the top of the modem will turn on, and will start to search for a 4G and 5G signal. Searching for a signal takes about 2 to 3 minutes Do not turn off the FastMile while searching.
4. The Center LED will turn green when connected to 4G, and the 5G LED will light up if a 5G network is found.
   
5. If the 5G light is off or indicates a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
6. Once repositioned, press the TEST button on the back of the modem to check the network.
   Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
7. You can use an additional Ethernet cable to connect a computer to any of the two LAN ports on the back of the modem.

If you wish to connect your devices via Wi-Fi, there are two options:
- A) Use the Wi-Fi Network name and Password on the barcode sticker on the base of your modem gateway.

- B) (Smartphones only) scan the Wi-Fi QR code on the modem's barcode sticker.
- C) Press the WPS button on the back of your modem gateway.

Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

Sagemcomm 5866 5G Modem

 

Choose a good spot for your modem:

• A clear, elevated space near a window is ideal.
• Avoid direct sunlight as this can cause your modem to overheat.
• Placing the modem on the floor or in a cupboard may cause a weak signal.
• You don’t have to use the same spot as your old modem for nbn® or other broadband services.
• You can try different spots if your first spot isn’t giving you a strong signal.

1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
2. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the Power button located on the base.
   
3. Wait approximately 3 minutes for the modem to boot up and configure.
4. If the Signal lights are off or indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
   
   Note: If your Signal lights remain off, please call us on 13 22 58 for assistance.
5. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports.
6. If you wish to connect your devices via Wi-Fi, there are 3 options:
   - A) Use the Wi-Fi Network name and Password on the barcode sticker on the back of your modem.
   - B) (Smartphones only) scan the Wi-Fi QR code on the modem's barcode sticker.
   - C) Enable Wi-Fi Protected Setup (WPS) on your device then press the WPS button on the back of your modem.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

Nokia FastMile R1 5G Modem

Choose a good spot for your modem:

• A clear, elevated space near a window is ideal.
• Avoid direct sunlight as this can cause your modem to overheat.
• Placing the modem on the floor or in a cupboard may cause a weak signal.
• You don’t have to use the same spot as your old modem for nbn® or other broadband services.
• You can try different spots if your first spot isn’t giving you a strong signal.

1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
2. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the ON/OFF button located on the base.
   
3. Wait approximately 5 minutes for the modem to boot up and configure.
4. If the 5G light is off or indicates a low signal by being orange or red, move your modem to another location, ideally near a window and away from direct sunlight. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
   Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
   
5. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports on the base.
6. If you wish to connect your devices via Wi-Fi, there are 3 options:
   - A) Use the Wi-Fi Network name and Password on the barcode sticker on the base of your modem.
   - B) (Smartphones only) scan the Wi-Fi QR code on the modem's barcode sticker.
   
   - C) Enable Wi-Fi Protected Setup (WPS) on your device then press the WPS button on the base of your modem.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

We’re sorry for your loss and we would like to make managing their account with us as simple as possible.

How to close an account and/or transfer ownership of services

If the account holder has passed away, please call us on 13 22 58 and we can help you to close the account or transfer ownership of the services into your name. If you choose to transfer ownership of any services, you’ll need to meet our credit requirements.

When contacting us, please have the account holder’s username, mobile number or account number ready, as well as their:

• Full name
• Date of birth
• Home address

For confirmation, we may ask that you email us a copy of the Death Certificate or Coroner’s notice.

The person contacting us should be an authorised representative of the deceased. This includes:

• Next of kin
• Executor or administrator of the estate
• Power of attorney
• Trustee or solicitor administering the estate
• An authorised representative listed on the account

 

How to use the Australian Death Notification Service

You can also notify us about the death of the account holder using the Australian Death Notification Service.

The Australian Death Notification Service is a national service which enables you to digitally notify multiple organisations about the death of the account holder. This service provides secure online environment for you to send an email notification to multiple organisations at one time.

To opt into this service, head to the Australian Death Notification Service and provide the below:

• Details of the person who has died
• Confirmation you would like to notify iiNet
• Your details as the notifier

The Australian Death Notification Service will validate details of the deceased person against the Australian Death Check (ADC) and pass on information to our appropriate team, who will reach out to you.

After you have submitted the request, you will be contacted by iiNet within 10 business days to discuss the next steps.