Please follow the steps below to set up your TP-Link Archer AX10.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    Archer AX10 WAN Port
  3. Plug in the power cable and turn your TP-Link router on using the Power button.
    Archer AX10 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via WiFi.
    Archer AX10 LAN Ports
  5. Go to 192.168.1.1 or http://tplinkmodem.net in your browser.
  6. Log in with your TP-Link username and password. By default, these are:
    Username: admin
    Password: admin
    Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
  7. Click on the Internet tab.
  8. Select PPPoE as Internet Connection Type 
  9. Enter your iiNet username and Password
  10. Click Save.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Go to Advanced > Network > IPTV/VLAN. 
    - Tick the Enable checkbox for IPTV/VLAN  and select Custom from the ISP Profile. 
    - Enter "2" for Internet VLAN ID and "0" for Internet VLAN Priority and enable 802.1Q Tag.
    - Click Save.

Your TP-Link Archer AX10 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer VR400.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow LAN/WAN port on your TP-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    TP-Link Archer VR400 LAN-WAN Port
  3. Plug in the power cable and turn your TP-Link on using the Power button.
    TP-Link Archer VR400 Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via WiFi.
    TP-Link Archer VR400 LAN Ports
  5. Go to 192.168.1.1 or http://tplinkmodem.net in your browser.
  6. Log in with your TP-Link username and password. By default, these are:
  7. Username: admin
    Password: admin
    Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
  8. Select Advanced > Operation Mode > Wireless Router Mode. and
  9. Click Save.
    Note: The modem router will reboot.
  10. Select Basic > Internet.
  11. Select Other from the ISP list.
  12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Tick the Enable checkbox for VLAN ID and enter 2.
  13. Select PPPoE as the Internet Connection Type. 
  14. Enter your iiNet Username and Password.
  15. Click Save.

Your TP-Link Archer VR400 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link COVR-1100.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the Internet port on your D-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    COVR-1100 Internet Port
  3. Plug in the power cable and turn your COVR-1100 on using the Power button.
    COVR-1100 Power Port+Button
  4. Connect a device to your COVR-1102 via WiFi or Ethernet cable.
  5. Go to http://covr.local or  http://192.168.1.1 in your browser.
  6. Enter your password (if this was not changed, then leave this blank). 
    Note: You may have to agree to the Terms of Use and Privacy Policy before proceeding.
  7. Click Settings then Internet.
  8. Select PPPoE on the dropdown list for ‘My Internet Connection is:'
  9. Enter your iiNet Username and password.
  10. Click Save.
  11. f your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click VLAN option from Internet Settings.
    - Enable Triple Play Status and Priority ID.
    - Enter 2 in Internet VLAN ID and 0 in Priority ID.
  12. Click Save at the end of the Wizard.

Your D-Link COVR-1100 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-2888A.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D 1 port on your nbn Connection Box into the red WAN Port on your D-Link DSL-2888A.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    DSL-2888A WAN Port
  3. Plug in the power cable and turn your DSL-2888A on using the Power button.
    DSL-2888A Power Button+Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
    DSL-2888A LAN Ports
  5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
  6. Enter your D-Link password (if this is a first-time setup, leave the password blank.
  7. Select Settings then select Internet.
  8. Under WAN Access Type, select Residential Gateway, then Interface = ETH0.
  9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Under ISP Settings, enable VLAN Tagged. 
    - Enter 2 in the VLAN ID and enter 0 (zero) in the VLAN Priority.
  10. Under My Internet Connection is, select PPPoE 
  11. Enter your iiNet Username and Password.
  12. Click Save.

Your D-Link DSL-2888A should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-4320L.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into any LAN port on your D-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    D-Link DSL-4320L LAN port
  3. Plug in the power cable and turn your DSL-4320L on using the Power button.
    D-Link DSL-4320L power button
  4. Connect a device to your DSL-4320L via WiFi or Ethernet cable and go to http://dlinkrouter.local or http://192.168.1.1 in your browser.
  5. Select Username/Password Connection (PPPoE) as Internet Connection.
  6. Enter your iiNet username and password.
  7. Select Next and continue with the Wizard in setting up your WiFi.
  8. Select Internet and Advanced Settings.
  9. Select Residential Gateway from the WAN Access Type drop down.
  10. Select the port connected to your NBN Connection Box for Ether WAN Port.
  11. More settings are needed.:
    - Enable Tagged VLAN.
    - Enter 2 in the VLAN ID option.
    - Enter 0 in the VLAN Priority option.
  12. Click Save at the end of the Wizard.

Your D-Link DSL-4320L should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk AX5.

Before you install your router, attach the antennas to the router.

Note: Make sure to match the labels on the antennas with the labels on the router. The antennas must be attached to the correct antenna ports on the router. After you are done attaching the antennas, follow the steps below to connect your service.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your Netgear Nighthawk AX5.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    AX5 Internet Port
  3. Plug in the power cable and turn your Nighthawk on using the Power On-Off button.
    AX5 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the LAN ports, or you can connect your device via WiFi.
    AX5 LAN Ports
  5. Go to  http://192.168.1.1 or to http://www.routerlogin.com in your browser.
  6. Log in with your Netgear username and password. By default these are:
    Username: admin
    Password: password
  7. On the home screen, click BASIC.
  8. Click Internet.
  9. In Does your Internet connection require a login? section, select the Yes radio button.
  10. From the Internet Service Provider menu, select the encapsulation method PPPoE.
  11. Enter your iiNet username and password.
  12. From the Connection Mode menu, select Always On.
  13. To change the number of minutes until the Internet login times out, in the Idle Timeout (In minutes) field, type the number of minutes. This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection. A value of 0 (zero) means never log out.
  14. Select an Internet IP Address radio button: Get Dynamically from ISP
  15. Select a Domain Name Server (DNS) Address radio button:
    • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address.
    • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
  16. Select a Router MAC Address radio button:
    • Use Default Address. Use the default MAC address.
    • Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You must use the one computer that the ISP allows.
    • Use This MAC Address. Enter the MAC address that you want to use.
  17. Click Apply to save the settings.
  18. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select ADVANCED > Advanced Setup > VLAN/Bridge Settings and tick the Enable VLAN/Bridge Setup check box. 
    - Select the By VLAN tag group button and then click the Add button. The Add VLAN Rule page displays.
    - Enter a name for the VLAN tag group (EG iiNet). The name can be up to 10 characters.
    - Set VLAN ID to 2 and Priority to 0.
  19. Click the Test button to test your Internet connection.

Your Netgear Nighthawk AX5 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18MESH modem.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your NetComm NF18MESH.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    NF18MESH WAN
  3. Plug in the power cable and turn your NetComm modem on using the Power button on the side of the modem.
    NF18MESH Power
  4. Connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from devices to any of the 4 yellow Ethernet ports; or you can connect devices via WiFi.
    NF18MESH LAN
  5. Go to http://192.168.20.1 or http://cloudmesh.net in your browser. 
  6. On the login page, key in the username and password. By default these are:
    Username: admin
    Password: Enter the password printed on the gateway label (affixed to the back panel of the gateway
  7. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
  8. Select Ethernet WAN as the Internet Service.
  9. Under Connection Type, select PPPoE.
  10. Enter your iiNet Username and Password.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
  12. Click Apply or if using the Setup Wizard, click Next.
  13. If using the Setup Wizard you will be prompted to set up your WiFi Network - this allows you to set a WiFi name and password.
  14. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current.
  15. Click Next and then Finish.

Your NetComm NF18MESH should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18ACV modem.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your NetComm NF18ACV modem.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    NF18ACV WAN Port
  3. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
    NF18ACV Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via WiFi.
    NF18ACV Ethernet Ports
  5. Go to http://192.168.20.1 in your browser.
  6. On the login page, key in the username and password. By default these are:
    Username: admin
    Password: admin
  7. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
  8. Select Ethernet WAN as the Internet Service.
  9. Under Connection Type, select PPPoE.
  10. Enter your iiNet Username and Password.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
  12. Click Apply or if using the Setup Wizard, click Next.
  13. If using the Setup Wizard you will be prompted to set up your WiFi Network - This allows you to set a WiFi name and password.
  14. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current.
  15. Click Next and then Finish.

Your NetComm NF18ACV modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your  D-Link Exo AC1900 Smart Mesh Wi-Fi Router.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your D-Link router.
    Note: If UNI-D 1 doesn't work, try each UNI-D port.
    D-Link Exo AC1900 Internet Port
  3. Plug in the power cable and turn your D-Link Exo AC1900 on using the Power button.
    D-Link Exo AC1900 Power
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    D-Link Exo AC1900 LAN Ports
  5. Go to:192.168.1.1 or http://dlinkrouter.local in your browser.
  6. Enter your D-Link password (if this was not changed, by default the password field is left blank).
  7. Select Settings then Internet.
  8. Select PPPoE in the My Internet Connection is: drop down.
  9. Enter your iiNet Username and Password.
  10. Click Save.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - In Internet Settings, select VLAN and toggle Status to ON. 
    - Change the Internet VLAN ID to 2 and enter 0 (zero) in the Priority ID field.
    - Click Save.

Your D-Link Exo AC1900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your  D-Link EXO AC2600.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your D-Link router.
    Note: If UNI-D 1 doesn't work, try each UNI-D port.
    D-Link EXO AC2600 Internet Port
  3. Plug in the power cable and turn your D-Link EXO AC2600 on using the Power button.
    D-Link EXO AC2600 Power Port
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    D-Link EXO AC2600 LAN Ports
  5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
  6. Enter your D-Link password (if this was not changed, by default the password field is left blank).
  7. Select Settings then Internet.
  8. Select PPPoE in the My Internet Connection is: drop down.
  9. Enter your iiNet Username and Password.
  10. Click Save.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - In Internet Settings, select VLAN and toggle Status to ON. 
    - Change the Internet VLAN ID to 2 and enter 0 (zero) in the Priority ID field.
    - Click Save.

Your D-Link EXO AC2600 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.