Please follow the steps below to set up your NetComm NF18MESH modem.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your NetComm NF18MESH.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your NetComm modem on using the Power button on the side of the modem.
   
4. Connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from devices to any of the 4 yellow Ethernet ports; or you can connect devices via WiFi.
   
5. Go to http://192.168.20.1 or http://cloudmesh.net in your browser. 
6. On the login page, key in the username and password. By default these are:
   Username: admin
   Password: Enter the password printed on the gateway label (affixed to the back panel of the gateway
7. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
8. Select Ethernet WAN as the Internet Service.
9. Under Connection Type, select PPPoE.
10. Enter your iiNet Username and Password.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
12. Click Apply or if using the Setup Wizard, click Next.
13. If using the Setup Wizard you will be prompted to set up your WiFi Network - this allows you to set a WiFi name and password.
14. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current.
15. Click Next and then Finish.

Your NetComm NF18MESH should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18ACV modem.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your NetComm NF18ACV modem.
   Note: If UNI-D1 doesn’t work, try each UNI-D port.
   
3. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via WiFi.
   
5. Go to http://192.168.20.1 in your browser.
6. On the login page, key in the username and password. By default these are:
   Username: admin
   Password: admin
7. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
8. Select Ethernet WAN as the Internet Service.
9. Under Connection Type, select PPPoE.
10. Enter your iiNet Username and Password.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
12. Click Apply or if using the Setup Wizard, click Next.
13. If using the Setup Wizard you will be prompted to set up your WiFi Network - This allows you to set a WiFi name and password.
14. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current.
15. Click Next and then Finish.

Your NetComm NF18ACV modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your  D-Link Exo AC1900 Smart Mesh Wi-Fi Router.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your D-Link router.
   Note: If UNI-D 1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your D-Link Exo AC1900 on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to:192.168.1.1 or http://dlinkrouter.local in your browser.
6. Enter your D-Link password (if this was not changed, by default the password field is left blank).
7. Select Settings then Internet.
8. Select PPPoE in the My Internet Connection is: drop down.
9. Enter your iiNet Username and Password.
10. Click Save.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - In Internet Settings, select VLAN and toggle Status to ON. 
    - Change the Internet VLAN ID to 2 and enter 0 (zero) in the Priority ID field.
    - Click Save.

Your D-Link Exo AC1900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your  D-Link EXO AC2600.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your D-Link router.
   Note: If UNI-D 1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your D-Link EXO AC2600 on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
6. Enter your D-Link password (if this was not changed, by default the password field is left blank).
7. Select Settings then Internet.
8. Select PPPoE in the My Internet Connection is: drop down.
9. Enter your iiNet Username and Password.
10. Click Save.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - In Internet Settings, select VLAN and toggle Status to ON. 
    - Change the Internet VLAN ID to 2 and enter 0 (zero) in the Priority ID field.
    - Click Save.

Your D-Link EXO AC2600 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your  D-Link Exo AC1900 Smart Mesh Wi-Fi Router.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your D-Link router.
   Note: If UNI-D 1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your D-Link Exo AC1900 on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to:192.168.1.1 or http://dlinkrouter.local in your browser.
6. Enter your D-Link password (if this was not changed, by default the password field is left blank).
7. Select Settings then Internet.
8. Select PPPoE in the My Internet Connection is: drop down.
9. Enter your iiNet Username and Password.
10. Click Save.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - In Internet Settings, select VLAN and toggle Status to ON. 
    - Change the Internet VLAN ID to 2 and enter 0 (zero) in the Priority ID field.
    - Click Save.

Your D-Link Exo AC1900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3890.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the red WAN port on your D-Link router.
   Note: If UNI-D 1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your D-Link DSL-3890 on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
6. Enter your D-Link password (if this was not changed, by default the password field can be found on the bottom of the modem).
7. Select Settings then select Internet.
8. Select Ethernet from the Configure your WAN connection dropdown menu.
9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Click Advanced Settings and toggle Enable VLAN ID to ON.
   - Enter 2 into the VLAN ID text box
10. Select PPPoE for Connection.
11. Enter your iiNet Username and Password.
12. Click Save.

Your D-Link DSL-3890 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3785.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D 1 port on your nbn Connection Box into the yellow WAN/LAN port on your D-Link DSL-3785.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your DSL-3785 on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
   
5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
6. Enter your D-Link password. By default this is admin.
7. Select Settings then select Internet.
8. Under Configure your WAN connection, select Ethernet.
9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Click Advanced Settings and toggle Enable Virtual Circuit: On
   - Enter 2 in the VLAN ID.
10. Under WAN SETTINGS, select PPPoE for Connection.
11. Enter your iiNet Username and Password
12. Click Save.

Your D-Link DSL-3785 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-2888A.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D 1 port on your nbn Connection Box into the red WAN Port on your D-Link DSL-2888A.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your DSL-2888A on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
   
5. Go to http://192.168.1.1 or http://dlinkrouter.local in your browser.
6. Enter your D-Link password (if this is a first-time setup, leave the password blank.
7. Select Settings then select Internet.
8. Under WAN Access Type, select Residential Gateway, then Interface = ETH0.
9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Under ISP Settings, enable VLAN Tagged. 
   - Enter 2 in the VLAN ID and enter 0 (zero) in the VLAN Priority.
10. Under My Internet Connection is, select PPPoE 
11. Enter your iiNet Username and Password.
12. Click Save.

Your D-Link DSL-2888A should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear D6400.

Important: Before you get started, ensure your modem is running the latest firmware from Netgear. Older firmware may not be compatible.

1. . Plug a phone cable from your nbn wall socket into the grey DSL port on your Netgear D6400.
   
2. Plug in the power cable and turn your D6400 on using the Power button.
   
3. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from device to any of the 4 yellow LAN ports; or you can connect devices via WiFi.
   
4. Go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
5. Log in with your Netgear username and password. By default these are:
   Username: admin
   Password: password
6. On the home screen, click Basic > Internet.
7. Select Australia from the Country drop down.
8. Select Other(s) from the ISP drop down.
9. Select VDSL (PTM) from the Transfer Mode drop down
10. Select VDSL2 from the DSL Mode drop down
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLANID.
    - Enter 2 in the text box next to Use VLANID.
    - Enter 0 (zero) in the Priority text box.
12. Click Yes under Does your Internet connection require a login?
13. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
14. Enter your iiNet username and password.
15. Leave the other settings as they are and click Apply.

Your Netgear D6400 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link COVR-1100.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the Internet port on your D-Link router.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your COVR-1100 on using the Power button.
   
4. Connect a device to your COVR-1102 via WiFi or Ethernet cable.
5. Go to http://covr.local or  http://192.168.1.1 in your browser.
6. Enter your password (if this was not changed, then leave this blank). 
   Note: You may have to agree to the Terms of Use and Privacy Policy before proceeding.
7. Click Settings then Internet.
8. Select PPPoE on the dropdown list for ‘My Internet Connection is:'
9. Enter your iiNet Username and password.
10. Click Save.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click VLAN option from Internet Settings.
    - Enable Triple Play Status and Priority ID.
    - Enter 2 in Internet VLAN ID and 0 in Priority ID.
12. Click Save at the end of the Wizard.

Your D-Link COVR-1100 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.