Multi-Factor Authentication at iiNet
When you contact us or log in to Toolbox, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details.
This is part of a security process called Multi-Factor Authentication and has been implemented to help keep your iiNet information secure.
Select one of the links below to jump to a query:
- How it works
- When do we require MFA
How it works
Multi-factor authentication uses two or more security measures to help confirm your proof of identity. At iiNet, we use a combination of account or personal information, followed by a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative.
At iiNet, multi-factor authentication is used when a customer contacts us to access or change personal or account information. This is to help ensure someone isn’t trying to access your information or make changes to your account without your permission.
While there’s never any guarantee of complete protection from scams, using MFA is the best way to help keep your account information secure.
When do we require MFA
When calling us to change personal or account information
In addition to our standard ID check, we will ask to confirm a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative
When logging in to Toolbox
- After logging into Toolbox, customers will be required to enter a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative.
At iiNet, we only ever use One-Time Passcodes when you have contacted us. If you receive a phone call, SMS or email from anyone claiming to be from iiNet and they are asking you to authenticate your account or provide a One-Time Passcode, never give it to them.
If you suspect you’ve been a victim of fraud, contact your financial institution immediately.
If you ever have any concerns about the security of your iiNet account, please do not hesitate to contact us.