Please follow the steps below to set up your ASUS AC1500.

1. Ensure your NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your ASUS modem.
   Note: If UNI-D1 doesn’t work, try each UNI-D port
   
3. Plug in the power cable and turn your ASUS router on using the Power button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
5. Go to 192.168.1.1 or enter http://router.asus.com in your browser.
6. Log in with your ASUS username and password. By default these are:
   Username: admin
   Password: admin
   Note: If you have the QIS page, just click on Skip Setup Wizard to manually configure your connection settings.
7. Under Advance Settings, click on WAN.
8. Go to Internet Connection tab and select PPPoE for your WAN connection type.
9. Enter your iiNet Username and Password.
10. Select Apply.
11. Select Advanced Settings > LAN > IPTV.
12. Set the ISP Profile to Manual.
13. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
14. Select Apply.

Your ASUS AC1500 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link Archer VR400.

1. Plug a phone cable from your telephone wall socket into the grey DSL port on your TP-Link router. 
   
2. Plug in the power adapter to turn on the device.
   
3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the LAN ports, or you can connect your device via Wi-Fi.
   
4. Open a web browser (Chrome, FireFox, Safari, etc) and manually key in the wireless router’s default IP address: 192.168.1.1 or enter http://tplinkmodem.net.
5. Log in with your TP-Link username and password. By default, these are:
   
   Username: admin
   Password: admin
   
   Note: You may be prompted to create a new password. Ensure this flags as High and click Let’s Get Started to log in
    
6. Select Basic and Internet.
7. Select Other from the ISP List.
8. Select VDSL for DSL Modulation
9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Tick the Enable checkbox for VLAN ID and enter 2.
10. Select PPPoE as Internet Connection Type 
11. Enter your iiNet Username and Password.
12. Click Save.

Your TP-Link Archer VR400 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18ACV Modem.

1. Ensure your NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your NetComm NF18ACV Modem.
   Note: If UNI-D1 doesn’t work, try each UNI-D port.
   
3. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
   
5. Go to http://192.168.20.1 in your browser.
6. On the login page, key in the username and password. By default these are:
   Username: admin
   Password: admin
7. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
8. Select Ethernet WAN as the Internet Service.
9. Under Connection Type, select PPPoE.
10. Enter your iiNet Username and Password.
11. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
12. Click Apply or if using the Setup Wizard, click Next.
13. If using the Setup Wizard you will be prompted to set up your Wifi Network - This allows you to set a Wifi name and Password.
14. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current.
15. Click Next and then Finish.

Your NetComm NF18ACV Modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18MESH Modem.

1. Ensure your NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your NetComm router.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your NetComm modem on using the Power button on the side of the modem.
   
4. Connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from devices to any of the 4 yellow Ethernet ports; or you can connect devices via WiFi.
   
5. Go to http://192.168.20.1 or http://cloudmesh.net in your browser. 
6. On the login page, key in the username and password. By default these are:
   Username: admin
   Password: Enter the password printed on the gateway label (affixed to the back panel of the gateway
7. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
8. Select Ethernet WAN as the Internet Service.
9. Under Connection Type, select PPPoE.
10. Enter your iiNet Username and Password.
11. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
12. Click Apply or if using the Setup Wizard, click Next.
13. If using the Setup Wizard you will be prompted to set up your Wifi Network - This allows you to set a Wifi name and Password.
14. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current.
15. Click Next and then Finish.

Your NetComm NF18MESH should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NB16WV-02.

1. Ensure your NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your Netcomm router.
   
3. Plug in the power cable and turn your Netcomm on using the Power button.
   
4. Connect a device to your NB16WV-02 via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser. 
5. Log in with your Netcomm username and password. By default these are:
   Username: admin
   Password: admin
6. Select Network Setup from the Network Setup drop down menu.
7. Select Ethernet WAN for WAN Interface.
8. Select PPPoE over Ethernet for WAN Type. 
9. Enter your iiNet username and password.
10. Tick to enable VLAN TAG and enter 2.
11. Click Save. 

Your Netcomm NB16WV-02 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18MESH Modem.

1. Plug a phone cable from the telephone wall socket into the grey DSL port on your NetComm NF18MESH Modem.
   
2. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
   
3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
   
4. Go to http://192.168.20.1  or http://cloudmesh.net in your browser.
5. On the login page, key in the username and password. By default these are:
   Username: admin
   Password: Enter the password printed on the gateway label (affixed to the back panel of the gateway
6. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
7. Select VDSL as the Internet Service.
8. Under Connection Type, select PPPoE.
9. Enter your iiNet Username and Password.
10. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
11. Click Apply or if using the Setup Wizard, click Next.
12. If using the Setup Wizard you will be prompted to set up your Wifi Network - This allows you to set a Wifi name and Password.
13. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current. Click Next and then Finish.

Your NetComm NF18MESH Modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18ACV Modem.

1. Plug a phone cable from the telephone wall socket into the grey DSL port on your NetComm NF18ACV Modem.
   
2. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
   
3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
   
4. Go to http://192.168.20.1 in your browser.
5. On the login page, key in the username and password. By default these are:
   Username: admin
   Password: admin
6. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
7. Select VDSL as the Internet Service.
8. Under Connection Type, select PPPoE.
9. Enter your iiNet Username and Password.
10. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
11. Click Apply or if using the Setup Wizard, click Next.
12. If using the Setup Wizard you will be prompted to set up your Wifi Network - This allows you to set a Wifi name and Password.
13. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current. Click Next and then Finish.

Your NetComm NF18ACV Modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3890.

1. Plug a phone cable from the telephone wall socket into the grey DSL port on your
   
2. Plug in the power cable and turn your D-Link DSL-3890 on using the Power button.
   
3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
4. Go to :http://192.168.1.1 or http://dlinkrouter.local in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Under WAN CONNECTION TYPE, select VDSL from the Configure your WAN connection dropdown menu.
8. Click Advanced Settings.
9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
   - Under WAN SETTINGS, select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
10. Select PPPoE for Connection.
11. Under WAN, enter your iiNet Username and Password.
12. Click Save.

Your D-Link DSL-3890 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3785.

1. Plug a phone cable from the telephone wall socket into the grey Broadband port on your D-Link router.
   
2. Plug in the power cable and turn your D-Link DSL-3785 on using the Power button at the side of the modem.
   
3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
   
4. Open a web browser (Chrome, Firefox, Safari, etc) and manually key in the wireless router’s default IP address:http://192.168.1.1 or http://dlinkrouter.local.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank.
6. Go to Settings then select Internet.
7. Under WAN CONNECTION TYPE, select VDSL from the Configure your WAN connection dropdown menu.
8. Click Advanced Settings.
9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
   - Under WAN SETTINGS, toggle Enable Virtual Circuit to On.
   - Change VLAN ID to 2
10. Under WAN SETTINGS, select PPPoE for Connection.
11. Under WAN, enter your iiNet Username and Password.
12. Click Save.

Your D-Link DSL-3785 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-2888A.

1. Plug a phone cable from your telephone wall socket into the grey Broadband port on your D-Link DSL-2888A.
   
2. Plug in the power cable and turn your DSL-2888A on using the Power button.
   
3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
   
4. Go to http://192.168.1.1 or http://dlinkrouter.local n your browser.
5. Enter your D-Link password (if this was not changed, the default password is printed on the label found on the back/bottom of your modem).
6. Select Settings then select Internet.
7. Under WAN Access Type, select VDSL.
8. Select Interface = PTM0 and Enable the interface.
9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Under ISP Settings, enable VLAN Tagged. Enter 2 in the VLAN ID and enter 0 (zero) in the VLAN Priority.
10. Under IPv4 Settings: select PPPoE from the dropdown My Internet Connection is.
11. Enter your iiNet Username and Password.
12. Click Save.

Your D-Link DSL-2888A should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.