This article will show you how to find the MAC address of a device running Android OS.

Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.

On Android devices running Androis OS 10 or later, a temporary MAC address is randomised with each new WiFi connection by default, so these instructions also cover how to turn off MAC randomisation so the device's MAC address will stay the same with each new connection to the same WiFi network.

The appearance of Android OS varies depending on the software version. If these instructions don't work for you, please check your handset manufacturer's website for support information.

  1. Open the Settings app.
    Android OS Settings app
  2. Select Network and Internet.
    Android OS Network and Internet settings
  3. Select Internet.
    Android OS Internet settings
  4. Select the WiFi network that you intend to set up parental controls on.
    Android OS WiFi networks
  5. Tap Privacy.
    Android OS Privacy settings
  6. Select Use device MAC.
    Android OS Privacy settings - Use device MAC
  7. Next, return to the main screen of the Settings app, then scroll down and select About Phone.
    Android OS About Phone settings
  8. Scroll down to "Device identifiers". Your MAC address will be listed under Device Wi-Fi MAC Address (e.g. 00:11:22:33:44:F5).
    Android OS Device WiFi MAC Address

This article will show you how to find the MAC address of an iPhone or iPad. These devices run an operating system called iOS.

Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.

  1. Open the Settings app.
    iPhone Settings app
  2. Select General.
    iPhone General settings
  3. Select About.
    iPhone About settings
  4. Your MAC address will be listed next to Wi-Fi Address (e.g. B0:1C:B2:C4:5B:B6).
    iPhone Wi-Fi Address

This article will show you how to find the MAC address of a device running Mac OS.

Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.

  1. Select the Apple icon at the top-left of your screen, then select System Preferences.
    Mac OS System Preferences
  2. Select Network.
    Mac OS Network
  3. Select Advanced.
    Mac OS Advanced
  4. Your MAC address will be listed here (e.g. 00:00:c1:c2:d3:4c).
    Mac OS MAC address

This article will show you how to find the MAC address of a device running Windows OS. These instructions will work for Windows 7, 8, 10 and 11.

Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.

  1. Open the Search panel using the magnifying glass icon in the task bar.
    Windows 10 Search icon
  2. Search for "cmd" and then select the Command Prompt app from the search results.
    Windows 10 Search results for "cmd"
  3. In the Command Prompt window, type "ipconfig /all" then hit the Enter key on your keyboard.
    Windows 10 Command Prompt
  4. A list of information will appear. Find the entry listed next to Physical Address (e.g. 00-00-0F-AA-01-01). This is your device's MAC address.
    Windows 10 Physical Address

This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting.

VX220-G2V Modem LEDs
Light State Meaning
Power Off Modem has no power.
Blue Modem has power. 
DSL Off Modem has failed to establish DSL sync.
Blue Modem has established DSL sync. Flashes during sync attempt.
Internet Off Modem is not connected to the internet.
Blue Modem is connected to the internet.
2.4GHz & 5GHz Off 2.4GHz/5GHz WiFi is disabled.
Blue 2.4GHz/5GHz WiFi is enabled.
WPS Off WPS not in use.
Blue Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
WAN Off No device plugged into modem’s WAN port.
Blue Device plugged into modem’s WAN port.
LAN 1-4 Off No device(s) plugged into modem’s LAN ports.
Blue Device(s) plugged into modem’s LAN ports.
Phone Off No Phone service is registered.
Blue Phone service is registered.
USB Off No USB device plugged into the USB port.
Blue USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.

From time to time, iiNet may contact you for marketing or servicing reasons. iiNet will never call you and ask for your passcode or password.

As part of our security measures to help keep your data and account information safe, iiNet uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in Toolbox.

Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:

  •  We will only call you from selected phone numbers.
  •  SMS from a designated iiNet portal that will appear as iiNet or one of our selected phone numbers.
  •  Email with offers, notifications or your bill from an iiNet email.

If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.

Select one of the links below to jump to a query:

What to do if you receive a suspicious call, text or email that appears to be from iiNet

If you have received a call, text message or an email that claims to be from iiNet but you suspect is not, or the caller is claiming to be from iiNet but is asking you to provide security information or personally identifiable information, please report it to us.

Simply email abuse@iinet.net.au and include (where applicable):

  • a screenshot of the text message and the sender’s phone number;
  • the phone number that contacted you claiming to be from iiNet and the date and time of the call;
  • a copy (or forward) of the alleged email.

 

Social Media

You can communicate with iiNet through Social Media channels such as Twitter, Instagram and Facebook. To ensure you are protecting yourself, please stay vigilant when online and keep these tips in mind:

  • Never provide personal information in a public environment (including any Social Media platforms, or public review forums such as Apple Store, Google Play Store, Product Review or Trust Pilot).
  • iiNet Social Media Teams will respond to customers who make contact with us via our social channels but will never proactively reach out to you. If you are contacted on Social Media by anyone claiming to be iiNet, do not provide any information and contact our official Social Media messaging channels on Facebook or Twitter.
  • Don’t provide any personal information (including your passcode) in a message thread. We will only ever ask for this using our secure verification forms.

If you have suspicions about any communication via Social Media, please report it to us by emailing abuse@iinet.net.au.

 

Email & SMS

From time to time, you will receive SMS messages and emails from iiNet.

Often these emails or SMS include links to support pages, payment tools or Toolbox.

  • Never open links in an SMS or email that isn’t from an official iiNet number.
  • All links that assist customers in making payments will first require you to log into your official Toolbox account.
  • If you receive an email or SMS with a one-time passcode that you did not request, ensure you do not provide the code to anyone.
  • We will only send a one-time passcode to validate your identity if you are contacting us. iiNet will never contact customers and ask them to verify themselves by providing a one-time passcode.

 

Phone calls

You may receive a phone call from iiNet, this may be for a promotion or in response to a call back request.

  • iiNet will never call you from a private number.
  • iiNet will never contact you and ask you to provide personal information unless you opt to complete a specific transaction with us that requires us to gather this information.
  • If you receive a call from someone from iiNet and you are suspicious of the legitimacy, end the call and call us back on 13 22 58.

 

Live chat

While on our website, you may receive a pop up asking you to chat with us. Please be aware that:

  • When chatting, ensure you are using the official iiNet website iinet.net.au
  • If you get a pop-up from someone claiming to be iiNet inviting you to chat while you are not on the iiNet website, please close the window and contact us on 13 22 58.

Here's what you need to know about WiFi Calling, a feature that lets you make calls over WiFi with a compatible phone.

This feature has been progressively rolled out to boost your indor mobile coverage.

    Select one of the links below to jump to a query:

    • What you need for WiFi Calling
    • How to enable WiFi Calling on a Samsung phone
    • How to enable WiFi Calling on an iPhone
    • Devices compatible with WiFi Calling
    • Using WiFi Calling
      • Where can I make WiFi Calls from?
      • I'm in an area with iiNet Mobile coverage. Will I be able to make a WiFi Call?
      • Is there any change to the way I make or receive calls on my phone using WiFi Calling?
      • Can I call emergency services with WiFi Calling?
      • What happens to calls when I enter or leave WiFi coverage?
      • Can I use WiFi calling while International Roaming?
      • What internet speed is needed for WiFi Calling to work?
      • Can I use WiFi Calling on a VPN?
      • Additional information

        • What you need for WiFi Calling

        To make calls over WiFi, eligible TPG Mobile customers need:

        • To make sure your phone is running the latest software;

        • 4G Voice & Data (VoLTE) turned on in your phone settings;

        • WiFi Calling turned on in your phone settings;

        • WiFi turned on in your phone settings; and

        • To be connected to a WiFi network.
          Note: Public WiFi networks may not work with WiFi Calling as they may have firewalls that restrict access to WiFi Calling.

        When you’re on a WiFi call, you'll see a WiFi call icon next to the WiFi signal bar on your phone screen.

        Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.

         

        How to enable WiFi Calling on a Samsung phone

        How to enable WiFi Calling on an iPhone

         

        Devices compatible with WiFi Calling

        Alcatel

        • 1 2019
        • 1B 2020
        • 1V 2020
        • 3L 2020
        • 1S 2021

        Apple

        • iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
        • iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
        • iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
        • iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
        • iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
        • iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
        • iPhone 7/iPhone 7 Plus
        • iPhone 8/iPhone 8 Plus
        • iPhone SE/iPhone SE 2020
        • iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
        • Watch SE (GPS + Cellular)
        • Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
        • Watch Ultra/Ultra 2 (GPS + Cellular)

        Google

        • Pixel 3/Pixel 3 XL/Pixel 3a
        • Pixel 4/Pixel 4 XL/Pixel 4a
        • Pixel 5    
        • Pixel 6/Pixel 6 Pro/Pixel 6a
        • Pixel 7/Pixel 7 Pro
        • Pixel 8/Pixel 8 Pro

        HTC

        • U11 life
        • U Ultra

        Huawei

        • Mate 10 4G
        • Mate 20 4G/Mate 20 Pro 4G
        • P30 4G/P30 Pro 4G

        LG

        • K42 4G
        • Velvet 5G

        Motorola

        • Moto e7 4G/Moto e7 Power 4G
        • Moto e13 4G
        • Moto e22i 4G
        • Moto edge20 fusion 5G
        • Moto edge30 5G/Moto edge30 pro 5G
        • Moto g 5G Plus
        • Moto g8 4G
        • Moto g10 4G
        • Moto g14 4G
        • Moto g34 5G
        • Moto g50 5G
        • Moto g62 5G

        Nokia

        • 1 Plus 4G
        • 6 4G
        • 8 4G
        • 2720 Flip 4G
        • C01 Plus 4G
        • C02 4G
        • G21 4G
        • XR20 5G

        OPPO

        • A16s 4G
        • A38 4G
        • A57 4G
        • A91 4G
        • AX5 4G
        • Find X2 Lite 5G
        • Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
        • R15 Pro 4G
        • R17 Pro 4G
        • Reno Z 4G
        • Reno8 5G

        Samsung

        • Galaxy A05s 4G
        • Galaxy A11 4G
        • Galaxy A12 4G
        • Galaxy A20 4G
        • Galaxy A22 5G
        • Galaxy A30 4G
        • Galaxy A32 5G
        • Galaxy A33 5G
        • Galaxy A34 5G
        • Galaxy A35 5G
        • Galaxy A5 2017 4G
        • Galaxy A51 4G
        • Galaxy A52 5G/Galaxy A52s 5G
        • Galaxy A53 5G
        • Galaxy A55 5G
        • Galaxy A70 4G
        • Galaxy A71 5G
        • Galaxy A73 5G
        • Galaxy A8 4G
        • Galaxy Fold 4G
        • Galaxy J5 Pro 4G
        • Galaxy Note5 4G
        • Galaxy Note10 4G/Galaxy Note10+ 4G
        • Galaxy Note20 5G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
        • Galaxy Note8 4G
        • Galaxy Note9 4G
        • Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
        • Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
        • Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
        • Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
        • Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
        • Galaxy S24/Galaxy S24 Ultra/Galaxy S24+
        • Galaxy S6 4G/Galaxy S6 Edge 4G/Galaxy S6 Edge+ 4G
        • Galaxy S7 4G/Galaxy S7 Edge 4G
        • Galaxy S8 4G/Galaxy S8+ 4G
        • Galaxy S9 4G/Galaxy S9+ 4G
        • Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 2018 4G
        • Galaxy Tab A 8.0 2017 4G/Galaxy Tab A7 2020 4G
        • Galaxy Tab A9+ 5G
        • Galaxy Tab S4 4G
        • Galaxy Tab S5e 10.5 4G
        • Galaxy Tab S6 10.5 4G
        • Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
        • Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
        • Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
        • Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G
        • Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G

        TCL

        • 20 Pro 5G/20 R 5G
        • 305 4G

        Vodafone

        • Vodafone Smart E9 4G
        • Vodafone Smart N10 4G
        • Vodafone V Lite 4G
        • Vodafone V Lite 2 4G
        • Vodafone V Pro 4G
        • Vodafone V Pro 2 4G
        • Vodafone V Smart 4G
        • Vodafone V Smart 2 4G

         

        My device isn't listed. When will WiFi Calling be available?

        All devices listed above have been tested with the WiFi Calling technology to ensure the best possible experience. As we progress, more devices will be tested and become WiFi Calling compatible.

        We’ll update our compatible device list as more devices become available.

        Earlier models of devices listed in our compatible device list will not be made WiFi Calling compatible.

         

        Using WiFi Calling

        Where can I make WiFi Calls from?

        As long as VoLTE & WiFi Calling is turned on in your phone settings and your phone is connected to WiFi, WiFi Calling will be used automatically whenever your phone has limited iiNet Mobile coverage.

        I'm in an area with iiNet Mobile coverage. Will I be able to make a WiFi Call?

        If iiNet Mobile coverage is available, you'd need to turn on Airplane Mode and connect to WiFi to force WiFi Calling to be used instead.

        Is there any change to the way I make or receive calls on my phone using WiFi Calling?

        There's no change to the way you make calls over WiFi Calling to another mobile phone.

        However, WiFi Calls to a landline phone need you to enter the area code (e.g. "02 9000 1234" instead of just "9000 1234"), even if you're in the sate state or territory.

        Can I call emergency services with WiFi Calling?

        No. Special numbers that connect based on location services like 000 emergency services or 1300/1800 numbers may not connect to the correct location over WiFi Calling, or may not connect at all. We recommend turning off WiFi Calling before calling 000 emergency services or 1300/1800 numbers.

        What happens to calls when I enter or leave WiFi coverage?

        If you leave WiFi coverage during a WiFi Call, the call will seamlessly transition to the iiNet Mobile network, provided coverage is available. If iiNet Mobile coverage is not available, then the call will be disconnected.

        Can I use WiFi calling while International Roaming?

        No, WiFi Calling is not available outside Australia.

        What internet speed is needed for WiFi Calling to work?

        WiFi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another) such as Satellite broadband may reduce your call quality.

        Can I use WiFi Calling on a VPN?

        Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to WiFi Calling.

         

        Additional information

        Are there extra charges for WiFi Calling?

        There are no additional fees for WiFi Calling. All calls and SMS/MMS are charged at the standard rates for your iiNet mobile plan.

        Does WiFi Calling use data?

        Yes, WiFi Calling uses data over the WiFi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the WiFi network.

        WiFi Calling does not affect your iiNet mobile data allowance.

        Is WiFi Calling secure?

        Yes. WiFi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

        Can I differentiate between WiFi calls and standard calls on my bill?

        Yes. The call record on your bill will state ‘Over WiFi’. Calls made over WiFi will be displayed in AEST/AEDST time.

        Will emergency calls work while using WiFi Calling?

        Yes. However, if you’re on a WiFi connection, emergency services may not know your location. If possible, we recommended switching off WiFi Calling in your device settings, connecting to any available Australian mobile network, and dialling the emergency number (000 or 112) again.

         

        Terms and Conditions

        To use WiFi Calling, you need an active iiNet prepaid mobile plan, a compatible mobile phone, have 4G voice calls (VoLTE) enabled, have WiFi Calling settings turned on, and access to a WiFi connection. You can turn off WiFi Calling through your mobile phone settings.

        There are no additional fees to use WiFi Calling, however, you will be charged your normal plan rates to make calls or send messages (TXT or PXT) using WiFi Calling (the same way you are charged to make calls, TXT or PXT on the mobile network). Your use of WiFi will count towards your internet use, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over WiFi” and the time the call or TXT was made may default to AEST/AEDT.

        You cannot use WiFi Calling while roaming overseas. You may not be able to use WiFi Calling on some public or corporate WiFi networks. You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using WiFi Calling.

        While you can make calls to emergency services using WiFi Calling if there is no mobile coverage available, we recommend you make 000 or 112 calls using a mobile network if possible as this will provide a more accurate location to emergency services.

    This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.

    Nokia 5G Modem LEDs

    The circular LED panel is located on the top of the modem.

    Light State Meaning
    Centre Off Modem is turned off.
    Green Strong 4G/LTE signal.
    Yellow Medium 4G/LTE signal.
    Orange Weak 4G/LTE signal. Reposition the modem (near a window is ideal).
    Red No 4G/LTE signal. Reposition the modem (near a window is ideal).
    Flashing red (slow) SIM not detected or possible SIM error. Check the SIM is present in the SIM slot. Please call us on 13 22 58 if the SIM is missing or the issue persists.
    Flashing red (fast) Factory reset in progress.
    Flashing white WPS connection to WiFi is in progress. If the WPS connection is successfully, the LED will quickly flash 3 times. If the WPS connection fails, the LED will flash slowly for 1-2 minutes then return to a state that indicates 4G/LTE signal.

    Blue     		Ethernet WAN connection successful (not supported).
    5G Off No 5G signal. Reposition the modem (near a window is ideal). Please call us on 13 22 58 if the issue persists.
    Green Strong 5G signal.
    Yellow Medium 5G signal.
    Orange or red Weak 5G signal. Reposition the modem (near a window is ideal). The Signal Direction LED will indicate the direction of the strongest 5G signal.
    Purple Modem is booting up.
    Signal Direction
    5 LEDs in the outer ring of the LED panel    		 Off Modem is turned off or 5G signal not detected. Reposition the modem (near a window is ideal).
    White The strongest 5G signal is coming from this direction. All 5 LEDs will flash in a clockwise circle when the modem is booting up.

    This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

    VX420-G2V Lights
    Light State Meaning
    Power Off Modem has no power.
    Green Modem has power. 
    DSL Off Modem has failed to establish DSL sync.
    Green Modem has established DSL sync. Flashes during sync attempt.
    Internet Off Modem is not connected to the internet.
    Green Modem is connected to the internet.
    2.4GHz & 5GHz Off 2.4GHz/5GHz WiFi is disabled.
    Green 2.4GHz/5GHz WiFi is enabled.
    WAN Off No device plugged into modem’s WAN port.
    Green Device plugged into modem’s WAN port.
    LAN 1-4 Off No device(s) plugged into modem’s LAN ports.
    Green Device(s) plugged into modem’s LAN ports.
    Phone Off No Phone service is registered.
    Green Phone service is registered.
    WPS Off WPS not in use.
    Green Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
    USB Off No USB device plugged into the USB port.
    Green USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.