This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe, we’ve created this guide to highlight some of the challenges your children may face online.
For more information about keeping your child safe online, please visit eSafety.gov.au.
Select one of the links below to jump to a query:
- Accessing age-appropriate material
- Unwanted contact from strangers
- Maintaining privacy
- Cyberbullying
- In-app charges
- Computer viruses
Accessing age-appropriate material
Making sure your child only has access to age-appropriate material online can be a difficult task. It’s a good idea to chat with your children and encourage them to come to you if they see imagery or content that worries or upsets them.
If you have children of different ages, it’s best to remind older children that certain websites and apps may not be suitable for their younger siblings.
You might consider using online parental controls, monitoring apps and family friendly filters. There are apps that track the websites that your child visits and they can also block dedicated sites that you consider inappropriate. The Communications Alliance has great advice for family friendly filters.
If any apps or filters require the MAC Address of your child's device, these guides will help you find it:
- Find MAC Address on Windows OS
- Find MAC Address on Mac OS
- Find MAC Address on iPhone or iPad
- Find MAC Address on Android OS
Parental Control features in modems (and why they're no longer recommended)
In the past, parents may have used Parental Control features in their modem settings to block access to certain websites and/or keywords. This approach is no longer recommended as it's ineffective due to these reasons:
- Parental Controls will not work if the child's device is not accessing the internet directly through your modem via Ethernet or WiFi. This includes mobile data, mesh WiFi networks and public WiFi.
- Parental Controls may not work as expected if the child's device which use a VPN encrypted connection or other security software, or if the child's device already has content from the blacklisted websites in its browsing cache.
- Parental Controls are not effective on websites using HTTPS, a type of encryption that is now used by most websites.
Unwanted contact from strangers
Social media apps can provide the ability for your children to network and to keep in touch with their peers. But they also attract unwanted contact from strangers.
If your child is contacted by a stranger, encourage them to come to you immediately. They shouldn’t respond to the stranger no matter how tempting it might appear.
Maintaining privacy
Sharing of private information online can be necessary but it’s important that your children are aware of when to share and when not to share private information.
It’s a good idea to chat with your children to explain the importance of keeping personal information off the internet. Set boundaries and rules, especially for younger children as their online reputation can follow them through life.
Cyberbullying
No longer is bullying confined to the playground. With the advent of the internet, a child could be bullied from whenever they have access to the internet. Cyberbullies may act anonymously and can inflict significant emotional trauma on a child in their bedroom – a place that should be the safest of all.
It’s important to talk to your children about cyberbullying and to make them aware of how to identify cyberbullying when it occurs. Tell your child that they should never respond to a cyberbully. Encourage your child to come to you immediately if they feel that they’ve been targeted.
In-app charges
Many apps, particularly free online games, generate revenue through what’s known as in-app purchases. Sometimes you may not even know that a particular action in a game involves money.
It’s best to ensure that your debit/credit card details aren’t saved on the device so that you aren’t charged if your child inadvertently makes an in-app purchase.
Computer viruses
Computer viruses and malware can be spread through what it seems like an innocent email or attachment.
Teach your children to be wary of emails that are unfamiliar or that they’re not expecting. Some emails use popular logos and brand names – be cautious of opening and downloading anything that doesn’t seem completely legitimate.
Always use virus protection software on all devices connected to your home network.
This article will show you how to find the MAC address of a device running Android OS.
Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.
On Android devices running Androis OS 10 or later, a temporary MAC address is randomised with each new WiFi connection by default, so these instructions also cover how to turn off MAC randomisation so the device's MAC address will stay the same with each new connection to the same WiFi network.
The appearance of Android OS varies depending on the software version. If these instructions don't work for you, please check your handset manufacturer's website for support information.
- Open the Settings app.
- Select Network and Internet.
- Select Internet.
- Select the WiFi network that you intend to set up parental controls on.
- Tap Privacy.
- Select Use device MAC.
- Next, return to the main screen of the Settings app, then scroll down and select About Phone.
- Scroll down to "Device identifiers". Your MAC address will be listed under Device Wi-Fi MAC Address (e.g. 00:11:22:33:44:F5).
This article will show you how to find the MAC address of an iPhone or iPad. These devices run an operating system called iOS.
Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.
- Open the Settings app.
- Select General.
- Select About.
- Your MAC address will be listed next to Wi-Fi Address (e.g. B0:1C:B2:C4:5B:B6).
This article will show you how to find the MAC address of a device running Mac OS.
Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.
- Select the Apple icon at the top-left of your screen, then select System Preferences.
- Select Network.
- Select Advanced.
- Your MAC address will be listed here (e.g. 00:00:c1:c2:d3:4c).
This article will show you how to find the MAC address of a device running Windows OS. These instructions will work for Windows 7, 8, 10 and 11.
Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as parental controls.
- Open the Search panel using the magnifying glass icon in the task bar.
- Search for "cmd" and then select the Command Prompt app from the search results.
- In the Command Prompt window, type "ipconfig /all" then hit the Enter key on your keyboard.
- A list of information will appear. Find the entry listed next to Physical Address (e.g. 00-00-0F-AA-01-01). This is your device's MAC address.
This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting.
| Light | State | Meaning | |
| Power | Off | Modem has no power. | |
| Blue | Modem has power. | ||
| DSL | Off | Modem has failed to establish DSL sync. | |
| Blue | Modem has established DSL sync. Flashes during sync attempt. | ||
| Internet | Off | Modem is not connected to the internet. | |
| Blue | Modem is connected to the internet. | ||
| 2.4GHz & 5GHz | Off | 2.4GHz/5GHz WiFi is disabled. | |
| Blue | 2.4GHz/5GHz WiFi is enabled. | ||
| WPS | Off | WPS not in use. | |
| Blue | Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes). | ||
| WAN | Off | No device plugged into modem’s WAN port. | |
| Blue | Device plugged into modem’s WAN port. | ||
| LAN 1-4 | Off | No device(s) plugged into modem’s LAN ports. | |
| Blue | Device(s) plugged into modem’s LAN ports. | ||
| Phone | Off | No Phone service is registered. | |
| Blue | Phone service is registered. | ||
| USB | Off | No USB device plugged into the USB port. | |
| Blue | USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred. | ||
From time to time, iiNet may contact you for marketing or servicing reasons. iiNet will never call you and ask for your passcode or password.
As part of our security measures to help keep your data and account information safe, iiNet uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in Toolbox.
Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:
- We will only call you from selected phone numbers.
- SMS from a designated iiNet portal that will appear as iiNet or one of our selected phone numbers.
- Email with offers, notifications or your bill from an iiNet email.
If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.
Select one of the links below to jump to a query:
- What to do if you receive a suspicious call, text or email that appears to be from iiNet
- Social Media
- Email & SMS
- Phone calls
- Live chat
What to do if you receive a suspicious call, text or email that appears to be from iiNet
If you have received a call, text message or an email that claims to be from iiNet but you suspect is not, or the caller is claiming to be from iiNet but is asking you to provide security information or personally identifiable information, please report it to us.
Simply email abuse@iinet.net.au and include (where applicable):
- a screenshot of the text message and the sender’s phone number;
- the phone number that contacted you claiming to be from iiNet and the date and time of the call;
- a copy (or forward) of the alleged email.
Social Media
You can communicate with iiNet through Social Media channels such as Twitter, Instagram and Facebook. To ensure you are protecting yourself, please stay vigilant when online and keep these tips in mind:
- Never provide personal information in a public environment (including any Social Media platforms, or public review forums such as Apple Store, Google Play Store, Product Review or Trust Pilot).
- iiNet Social Media Teams will respond to customers who make contact with us via our social channels but will never proactively reach out to you. If you are contacted on Social Media by anyone claiming to be iiNet, do not provide any information and contact our official Social Media messaging channels on Facebook or Twitter.
- Don’t provide any personal information (including your passcode) in a message thread. We will only ever ask for this using our secure verification forms.
If you have suspicions about any communication via Social Media, please report it to us by emailing abuse@iinet.net.au.
Email & SMS
From time to time, you will receive SMS messages and emails from iiNet.
Often these emails or SMS include links to support pages, payment tools or Toolbox.
- Never open links in an SMS or email that isn’t from an official iiNet number.
- All links that assist customers in making payments will first require you to log into your official Toolbox account.
- If you receive an email or SMS with a one-time passcode that you did not request, ensure you do not provide the code to anyone.
- We will only send a one-time passcode to validate your identity if you are contacting us. iiNet will never contact customers and ask them to verify themselves by providing a one-time passcode.
Phone calls
You may receive a phone call from iiNet, this may be for a promotion or in response to a call back request.
- iiNet will never call you from a private number.
- iiNet will never contact you and ask you to provide personal information unless you opt to complete a specific transaction with us that requires us to gather this information.
- If you receive a call from someone from iiNet and you are suspicious of the legitimacy, end the call and call us back on 13 22 58.
Live chat
While on our website, you may receive a pop up asking you to chat with us. Please be aware that:
- When chatting, ensure you are using the official iiNet website iinet.net.au
- If you get a pop-up from someone claiming to be iiNet inviting you to chat while you are not on the iiNet website, please close the window and contact us on 13 22 58.
This article will explain what WiFi Calling is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset.
Select one of the links below to jump to a query:
- What is WiFi Calling?
- Can I get WiFi Calling?
- Setup videos
- Devices compatible with WiFi Calling
- Alcatel
- Apple
- HTC
- Huawei
- LG
- Motorola
- Nokia
- OPPO
- Samsung
- TCL
- Vodafone
- My device isn't listed. When will WiFi Calling be available?
- Using WiFi Calling
- Where can I make WiFi Calls from?
- Are there extra charges for WiFi Calling?
- I'm in an area with iiNet Mobile coverage. Will I be able to make a WiFi Call?
- Is there any change to the way I make or receive calls on my phone using WiFi Calling?
- What happens to calls when I enter or leave WiFi coverage?
- Can I use WiFi calling while roaming?
- Can I turn off WiFi Calling?
- WiFi Calling and your WiFi connection
- Does WiFi Calling use my internet data allowance?
- Will WiFi Calling work when connected to a mobile phone WiFi hotspot?
- Can I make WiFi calls over iiNet NBN™?
- Can I use WiFi Calling on a VPN?
- What internet speed is needed for WiFi Calling to work?
- What happens if I make a WiFi call when lots of people are using the internet?
- Additional information
- Can I choose WiFi Calling as my preferred calling option?
- How will I know when I'm on a WiFi call?
- Is WiFi Calling secure?
- Can I differentiate between WiFi calls and standard calls on my bill?
- Will emergency calls work while using WiFi Calling?
- Troubleshooting
- Why does WiFi Calling connect to my home WiFi network but not a public WiFi network?
- Why can't I see the WiFi Calling icon at the top of my phone screen?
- Why can't I use WiFi Calling for all my calls?
- Why can't I change some of my call settings when using WiFi Calling?
- Why does my WiFi call not connect sometimes?
- Terms and Conditions
What is WiFi Calling?
We know that sometimes when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. To boost your indoor coverage, we’re progressively rolling out WiFi Calling. With WiFi Calling, you can now make and receive calls, MMS, and SMS from your compatible smartphone over an accessible WiFi network if you have a phone plan or prepaid service with us.
Can I get WiFi Calling?
We’re progressively rolling out WiFi Calling to all iiNet mobile customers with compatible devices.
If you are an eligible customer and want to use WiFi Calling, you must:
- Update your device with the latest software.
- Enable 4G Voice & Data (VoLTE) in your device settings.
- Activate WiFi Calling in your device settings.
If you are unsure how to do any of this on your mobile device, please check the device manufacturer's website for support information.
Setup videos
How to enable WiFi Calling on a Samsung phone
How to enable WiFi Calling on an iPhone
Devices compatible with WiFi Calling
Alcatel
- 1 2019
- 1B 2020
- 1V 2020
- 3L 2020
- 1S 2021
Apple
- iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
- iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
- iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
- iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
- iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
- iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
- iPhone 7/iPhone 7 Plus
- iPhone 8/iPhone 8 Plus
- iPhone SE/iPhone SE 2020
- iPhone X/iPhone XR/iPhone XS/iPhone XS Max
- Watch SE (GPS + Cellular)
- Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
- Watch Ultra/Ultra 2 (GPS + Cellular)
- Pixel 3/Pixel 3 XL/Pixel 3a
- Pixel 4/Pixel 4 XL/Pixel 4a
- Pixel 5
- Pixel 6/Pixel 6 Pro/Pixel 6a
- Pixel 7/Pixel 7 Pro
- Pixel 8/Pixel 8 Pro
HTC
- U11 life
- U Ultra
Huawei
- Mate 10 4G
- Mate 20 4G/Mate 20 Pro 4G
- P30 4G/P30 Pro 4G
LG
- K42 4G
- Velvet 5G
Motorola
- Moto e7 4G/Moto e7 Power 4G
- Moto e13 4G
- Moto e22i 4G
- Moto edge20 fusion 5G
- Moto edge30 5G/Moto edge30 pro 5G
- Moto g 5G Plus
- Moto g8 4G
- Moto g10 4G
- Moto g14 4G
- Moto g34 5G
- Moto g50 5G
- Moto g62 5G
Nokia
- 1 Plus 4G
- 6 4G
- 8 4G
- 2720 Flip 4G
- C01 Plus 4G
- C02 4G
- G21 4G
- XR20 5G
OPPO
- A16s 4G
- A38 4G
- A57 4G
- A91 4G
- AX5 4G
- Find X2 Lite 5G
- Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
- R15 Pro 4G
- R17 Pro 4G
- Reno Z 4G
- Reno8 5G
Samsung
- Galaxy A05s 4G
- Galaxy A11 4G
- Galaxy A12 4G
- Galaxy A20 4G
- Galaxy A22 5G
- Galaxy A30 4G
- Galaxy A32 5G
- Galaxy A33 5G
- Galaxy A34 5G
- Galaxy A35 5G
- Galaxy A5 2017 4G
- Galaxy A51 4G
- Galaxy A52 5G/Galaxy A52s 5G
- Galaxy A53 5G
- Galaxy A55 5G
- Galaxy A70 4G
- Galaxy A71 5G
- Galaxy A73 5G
- Galaxy A8 4G
- Galaxy Fold 4G
- Galaxy J5 Pro 4G
- Galaxy Note5 4G
- Galaxy Note10 4G/Galaxy Note10+ 4G
- Galaxy Note20 5G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
- Galaxy Note8 4G
- Galaxy Note9 4G
- Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
- Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
- Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
- Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
- Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
- Galaxy S24/Galaxy S24 Ultra/Galaxy S24+
- Galaxy S6 4G/Galaxy S6 Edge 4G/Galaxy S6 Edge+ 4G
- Galaxy S7 4G/Galaxy S7 Edge 4G
- Galaxy S8 4G/Galaxy S8+ 4G
- Galaxy S9 4G/Galaxy S9+ 4G
- Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 2018 4G
- Galaxy Tab A 8.0 2017 4G/Galaxy Tab A7 2020 4G
- Galaxy Tab A9+ 5G
- Galaxy Tab S4 4G
- Galaxy Tab S5e 10.5 4G
- Galaxy Tab S6 10.5 4G
- Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
- Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
- Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
- Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G
- Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G
TCL
- 20 Pro 5G/20 R 5G
- 305 4G
Vodafone
- Vodafone Smart E9 4G
- Vodafone Smart N10 4G
- Vodafone V Lite 4G
- Vodafone V Pro 4G
- Vodafone V Smart 4G
My device isn't listed. When will WiFi Calling be available?
All devices listed above have been tested with the WiFi Calling technology to ensure the best possible experience. As we progress, more devices will be tested and become WiFi Calling compatible.
We’ll update our compatible device list as more devices become available.
Earlier models of devices listed in our compatible device list will not be made WiFi Calling compatible.
Using WiFi Calling
Where can I make WiFi Calls from?
If you have an accessible WiFi network connection and there is limited iiNet mobile coverage available, your handset will automatically use WiFi Calling to make or receive calls.
Are there extra charges for WiFi Calling?
There are no additional fees to use WiFi Calling. If you make a call over WiFi or send an MMS or SMS, you will be charged at the standard rates for your iiNet mobile plan.
However, data will be consumed over the WiFi connection. It will consume your data allowance or be charged based on your agreement with your internet service provider.
I'm in an area with iiNet Mobile coverage. Will I be able to make a WiFi Call?
Yes. However, you must turn on airplane mode, make sure WiFi is switched on and have an accessible WiFi network connection.
Is there any change to the way I make or receive calls on my phone using WiFi Calling?
When you make a call over WiFi to another mobile phone, it’s generally like making a normal call.
When calling a landline, even within the same state, the state-based area code (e.g., 02 or 03) must be used for the call to connect successfully.
However, some special numbers which connect based on location services, e.g. 000 (emergency services), 1300, or 1800 numbers, may not connect to the correct location. To call these numbers you may need to switch off WiFi Calling in your device settings and dial the number again. If you call 000 and are not in an iiNet Mobile coverage area, your call will connect to any Australian mobile network that has coverage.
What happens to calls when I enter or leave WiFi coverage?
If you’re entering or leaving WiFi coverage the call will seamlessly transition between the WiFi and 5G or 4G (if you’re in a 4G/5G coverage area). If you’re entering or leaving WiFi coverage into 3G coverage, then the call will be disconnected.
Can I use WiFi calling while roaming?
No, WiFi Calling is not available while roaming internationally.
Can I turn off WiFi Calling?
Yes. You can turn off WiFi Calling in your device settings. If you are unsure how to do any of this on your mobile device, please check the device manufacturer's website for support information.
WiFi Calling and your WiFi connection
Does WiFi Calling use my internet data allowance?
Yes, data will be consumed over your internet connection. It will consume your data allowance or be charged based on your agreement with your internet service provider.
Will WiFi Calling work when connected to a mobile phone WiFi hotspot?
Yes. WiFi Calling will work when connected to a mobile phone WiFi hotspot.
Can I make WiFi calls over iiNet NBN™?
Yes. If you're within range of a WiFi connection and there is no iiNet mobile coverage available, your device will automatically use WiFi Calling to make or receive calls. It will choose the best connection type (5G, 4G, 3G, WiFi) available and automatically route calls through that connection.
Can I use WiFi Calling on a VPN?
Yes. VPNs are supported, providing the Virtual Private Network doesn’t have firewall rules that restrict access to WiFi Calling.
What internet speed is needed for WiFi Calling to work?
WiFi Calling uses around 100 to 120kbps. Most internet services should be capable of running WiFi calls. Delays can be an issue for WiFi calls, so in situations where there is high latency on broadband (such as Satellite) call quality may be reduced.
What happens if I make a WiFi call when lots of people are using the internet?
WiFi Calling uses only a small amount of data. However, large downloads (such as streaming video) may possibly result in a loss of voice quality. If you have poor upload speeds, your WiFi call may disconnect.
Additional information
Can I choose WiFi Calling as my preferred calling option?
Your device will automatically choose the best available connection type (5G, 4G, 3G, WiFi) and route calls through that connection. However, on most devices capable of WiFi Calling, you can enable Airplane Mode to force the device to make WiFi calls when WiFi Calling is active.
How will I know when I'm on a WiFi call?
When you’re on a WiFi call, your device will display a WiFi call icon next to the WiFi signal bar. Some devices may show variants of this icon based on the model.
Is WiFi Calling secure?
Yes. WiFi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.
Can I differentiate between WiFi calls and standard calls on my bill?
Yes. The call record on your bill will state ‘Over WiFi’. Calls made over WiFi will be displayed in AEST/AEDST time.
Will emergency calls work while using WiFi Calling?
Yes. However, if you’re on a WiFi connection, emergency services may not know your location. If possible, we recommended switching off WiFi Calling in your device settings, connecting to any available Australian mobile network, and dialling the emergency number (000 or 112) again.
Troubleshooting
Why does WiFi Calling connect to my home WiFi network but not a public WiFi network?
There are a few reasons that WiFi Calling may not work with a public WiFi network. The Internet Service Provider (ISP) may be incompatible, or there could be specific firewall settings and other configuration issues with business and public WiFi networks. If possible, contact the Internet Service Provider and check if they allow WiFi Calling.
Why can't I see the WiFi Calling icon at the top of my phone screen?
If you are connected to WiFi Calling, an icon will appear at the top of your mobile screen next to the WiFi signal icon. Some devices show variants of this icon based on the device manufacturer. If you cannot see this icon, then WiFi Calling is not able to connect via your current WiFi connection. The reasons for this may include:
- The WiFi connection is not able to support WiFi Calling.
- WiFi Calling is not enabled in your handset settings.
- Handset software is not updated.
Why can't I use WiFi Calling for all my calls?
WiFi Calling helps you make and receive calls over WiFi, where previously you couldn’t due to issues with coverage. Where there is 3G, 4G, or 5G coverage, your phone will always make the call over the mobile network. You can only use WiFi Calling if there is WiFi available, and when the 3G/4G/5G coverage is insufficient to make a call.
Why can't I change some of my call settings when using WiFi Calling?
Currently, calls will be forwarded based on your existing settings whilst you are in WiFi Calling mode. You won’t be able to change the forwarding settings until you are off WiFi and connected to the iiNet mobile network.
Why does my WiFi call not connect sometimes?
iiNet will use the best information available to assist with locating your device when making a WiFi call. However, on dialling some special numbers which connect based on location (e.g., 000, 112, 1300 or 1800), you may be informed that the correct location is not available.
To call these numbers, you may need to switch off WiFi Calling in your device settings, connect back to the mobile network and dial the number again.
Terms and Conditions
To use WiFi Calling, you need an active iiNet prepaid mobile plan, a compatible mobile phone, have 4G voice calls (VoLTE) enabled, have WiFi Calling settings turned on, and access to a WiFi connection. You can turn off WiFi Calling through your mobile phone settings.
There are no additional fees to use WiFi Calling, however, you will be charged your normal plan rates to make calls or send messages (TXT or PXT) using WiFi Calling (the same way you are charged to make calls, TXT or PXT on the mobile network). Your use of WiFi will count towards your internet use, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over WiFi” and the time the call or TXT was made may default to AEST/AEDT.
You cannot use WiFi Calling while roaming overseas. You may not be able to use WiFi Calling on some public or corporate WiFi networks. You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using WiFi Calling.
While you can make calls to emergency services using WiFi Calling if there is no mobile coverage available, we recommend you make 000 or 112 calls using a mobile network if possible as this will provide a more accurate location to emergency services.
This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.
The circular LED panel is located on the top of the modem.
| Light | State | Meaning | |
| Centre | Off | Modem is turned off. | |
| Green | Strong 4G/LTE signal. | ||
| Yellow | Medium 4G/LTE signal. | ||
| Orange | Weak 4G/LTE signal. Reposition the modem (near a window is ideal). | ||
| Red | No 4G/LTE signal. Reposition the modem (near a window is ideal). | ||
| Flashing red (slow) | SIM not detected or possible SIM error. Check the SIM is present in the SIM slot. Please call us on 13 22 58 if the SIM is missing or the issue persists. | ||
| Flashing red (fast) | Factory reset in progress. | ||
| Flashing white | WPS connection to WiFi is in progress. If the WPS connection is successfully, the LED will quickly flash 3 times. If the WPS connection fails, the LED will flash slowly for 1-2 minutes then return to a state that indicates 4G/LTE signal. | ||
Blue |
Ethernet WAN connection successful (not supported). | ||
| 5G | Off | No 5G signal. Reposition the modem (near a window is ideal). Please call us on 13 22 58 if the issue persists. | |
| Green | Strong 5G signal. | ||
| Yellow | Medium 5G signal. | ||
| Orange or red | Weak 5G signal. Reposition the modem (near a window is ideal). The Signal Direction LED will indicate the direction of the strongest 5G signal. | ||
| Purple | Modem is booting up. | ||
| Signal Direction 5 LEDs in the outer ring of the LED panel |
Off | Modem is turned off or 5G signal not detected. Reposition the modem (near a window is ideal). | |
| White | The strongest 5G signal is coming from this direction. All 5 LEDs will flash in a clockwise circle when the modem is booting up. | ||
This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.
| Light | State | Meaning | |
| Power | Off | Modem has no power. | |
| Green | Modem has power. | ||
| DSL | Off | Modem has failed to establish DSL sync. | |
| Green | Modem has established DSL sync. Flashes during sync attempt. | ||
| Internet | Off | Modem is not connected to the internet. | |
| Green | Modem is connected to the internet. | ||
| 2.4GHz & 5GHz | Off | 2.4GHz/5GHz WiFi is disabled. | |
| Green | 2.4GHz/5GHz WiFi is enabled. | ||
| WAN | Off | No device plugged into modem’s WAN port. | |
| Green | Device plugged into modem’s WAN port. | ||
| LAN 1-4 | Off | No device(s) plugged into modem’s LAN ports. | |
| Green | Device(s) plugged into modem’s LAN ports. | ||
| Phone | Off | No Phone service is registered. | |
| Green | Phone service is registered. | ||
| WPS | Off | WPS not in use. | |
| Green | Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes). | ||
| USB | Off | No USB device plugged into the USB port. | |
| Green | USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred. | ||