You can make a payment at any time in Toolbox. If you don't have an outstanding invoice, then any amount you pay will become a credit on your iiNet account to be used on future invoices.

Never logged into Toolbox before? Check out An Introduction to Toolbox.

 

 

  1. Log in to Toolbox and hit Make a payment.
     
    If there's any Amount Payable on your iiNet account, you'll see it next to this button.
     
    Toolbox - Make a payment
  2. Enter the amount to pay in the Credit/Charge Amount field, then Proceed.
     
    Toolbox - Enter Credit Amount
  3. Fill out the required details, including Name on Card, Card Number, Expiration Date and Security Code.

    Any applicable surcharges will be shown on screen.
  4. Click Make payment to finish.
    Toolbox - Enter Payment Details

 

You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.

 

  1. Log in to Toolbox and select Invoices.  

    Never logged into Toolbox before? Check out An Introduction to Toolbox.
     
    Toolbox - Invoices
  2. You'll see a list of all invoices. To download any particular invoice as PDF file, hit Download Invoice.

    To view PDF files, install Adobe Reader on your device.
     
    Toolbox Invoice download button
  3. To see phone calls that are included on any particular invoice, you can select View Call. 
     
    Toolbox - View Call button

 

You can check the call history for your iiNet phone service at any time.

 

  1. Log in to Toolbox and select the Phone service under Select service to manage.  

    Never logged into Toolbox before? Check out An Introduction to Toolbox.
     
    Toolbox Service selection
  2. Select Call History. Calls for the current billing period will be shown by default. 
     
    Toolbox call history
  3. To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section. 
     
    Toolbox call history Search by filter
  4. To search by billing period, select Invoice, choose the invoice date and hit Search.
  5. To search for specific calls, select Calls made. You have several search options to refine :

    - Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
    - Call type: Only show Local, national, Mobile or International calls made in the search results.
    - Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.

  6. One or more of these search refinements must be filled out before you may hit Search.

    The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.

    Toolbox call history Show search criteria

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.

Data usage isn't available if you have an unlimited data plan.

 

  1. Log in to Toolbox and select the broadband service under Select service to manage.  

    Never used Toolbox before? Check out An Introduction to Toolbox.
     
    Toolbox Service selection
      
  2. Select Check Usage. Usage for the current billing period (including a graph to break down daily usage) will be shown by default. 
    Toolbox Check Usage button
  3. To see usage for previous months, change the selection in the See usage from drop-down menu. 
    Toolbox See Usage from dropdown

Toolbox lets you manage your iiNet account and services online, so you can take care of a lot of stuff without needing to call us.

This guide will show you how to log in to Toolbox and what do can do in it.

 

Select one of the links below to jump to a query:

 

Logging in to Toolbox

  1. Go to Toolbox at: https://toolbox3.iinet.net.au/ - or just hit the Toolbox button on the iiNet website.
  2. Log in with the username and password for your iiNet account. You'll find your username on emails from us about your iiNet order, or your iiNet invoice.
     
    Forgotten your iiNet password? You can reset it at: https://iinet.net.au/password
  3. A one-time passcode will be sent to the mobile number listed in your account’s contact details - just enter this passcode to finish logging in.

    If you can't log in or get your one-time passcode, please contact us. We can help you access your iiNet account after an ID check.

 

What you can do in Toolbox

Get an overview of your account details

Toolbox Account summary

The top section of Toolbox will show you your:

  • Account holder name - this is the person who gets your iiNet invoice;
  • Username - you use this to log in;
  • Customer ID - also known as an account number, this will help us find your iiNet account if you need to contact us;
  • Amount owing - this shows if any payment is due.

 

Manage your iiNet services

iiNet Toolbox - Service management menu

Your main iiNet service is shown by default. If you have multiple iiNet services, you can click your service to choose which one you want to manage.

The account management options you see will depend on the type of service you're managing.

 

Mobile services

  • Check your call usage
  • Check your data usage
  • Top up your Prepaid Balance
  • Change your mobile plan
  • Manage Voicemail, Call Barring and Call Forwarding settings
  • Turn International Roaming on or off
  • Request a PUK code for a locked SIM

 

Internet services

  • Check your data usage
  • Change your interent plan
  • Request to move your service to a new address
  • Add a Data pack (if available)

 

VoIP phone services

  • Check your call usage
  • Add or remove Call Packs
  • Manage Calling Line ID, Call Barring and Call Forwarding settings
  • Turn International Roaming on or off
  • Request a PUK code for a locked SIM

 

Manage your iiNet account 

iiNet Toolbox - Account management menu

Toolbox gives you the following options to keep your iiNet account information up-to-date:

  • About Me - Here you can update your contact details, add or remove additional contacts and change the password you use to log in to Toolbox.
  • Invoices - Get your iiNet invoice, including past invoices if you need them for tax purposes.
  • Payment Details - Update your payment details or change the way you get your invoice.
  • Notifications - Check out a history of notices we've sent you about your iiNet account.
  • Add New Service - Order a new service for your iiNet account.
  • Linked Accounts - Manage other iiNet accounts that are linked to yours. Learn more

 

Log out

iiNVTB_intro4

The logout button is at the bottom of the menu, and the top right-hand corner of the screen. It's important that you log out once you're done if you're using a public computer, like the ones at libraries, or any device that you share with another person.

This information applies to nbn Satellite services provided by iiNet before 6 December 2023.

nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.

Please note that this Fair Use Policy enforcement is implemented at a wholesale level, which means it applies to all the nbn Satellite services nationwide including iiNet and any other retail service provider of nbn Satellite services. iiNet does not have the ability to remove or change any speed restrictions that nbn® applies.

 

Select one of the links below to jump to a query:

 

nbn®'s Satellite Fair Use Policy applies the following rules for data usage:

  • Individual services may not exceed 150GB of peak period (7AM-1AM) usage over any 4 week rolling period.
  • Individual services may not exceed 300GB of off-peak period (1AM-7AM) usage over any 4 week rolling period.

It's important to monitor your usage to avoid getting a temporary speed restriction under the nbn Satellite Fair Use Policy.

 

  • nbn® will restrict the speed of your nbn Satellite service to 256/256kbps and will continue to do so until your usage is compliant with the nbn Satellite Fair Use Policy. iiNet has no ability to remove or change this restriction.
  • This is not the same as being shaped by us for using all of your monthly data. Your service may be restricted under the nbn Satellite Fair Use Policy even if you have not used all of your monthly data.
  • Severe or continual breaches of the Fair Use Policy may result in the suspension or termination of your service by nbn®.

 

To reduce the risk of customers getting restricted under the nbn Satellite Fair Use Policy, iiNet nbn Satellite plans are designed to give customers "safe" amounts of monthly data at a great-value price.

While other providers may offer plans with larger quotas, you should be wary of these because usage is measured over a rolling 4 week period rather than a calendar month. With faster speeds than older satellite technologies, if your usage is particularly high during the beginning or end of any monthly billing cycle, you may get restricted under the nbn Satellite Fair Use Policy if you do not monitor your usage.

 

We've broken down the peak period data (7AM-1AM) in our plans to show one example of how much time you could spend on certain online activities each week.

We've calculated this example based on the typical percentage of broadband data the average household uses on a range of common online activities - you may choose to spend more or less time on different activities, and your actual experience may differ depending on the amount of data required by any one activity such as varying download/upload size and image/video quality.

 

Online activity Avg. % monthly data used for activity Estimated data per hour for activity Example weekly usage - 30GB/mth peak data plan Example weekly usage - 45GB/mth peak data plan Example weekly usage - 60GB/mth peak data plan
Web browsing and emails 10% 0.09GB/hour 8.3 hours/week 12.5 hours/week 16.66 hours/week
Standard High Definition (720p) video streaming
(e.g. Netflix on 'Medium' quality setting)		 60% 1GB/hour 4.5 hours/week 6.75 hours/week 9 hours/week
Low Definition (480p) video streaming
(e.g. YouTube on 480p quality)		 17% 0.3GB/hour 4.25 hours/week 6.37 hours/week 8.5 hours/week
Social media browsing and messaging (excludes video) 7% 0.12GB/hour 4.37 hours/week 6.56 hours/week 8.75 hours/week
Video calls (e.g. Skype) 4% 0.5GB/hour 36 minutes/week 54 minutes/week 72 minutes/week

 

Applications that require a low latency (i.e. small delay in the time to transfer data from source to destination) such as online gaming have not been included in this example because they are not recommended over an nbn Satellite connection. It is unlikely that the latency which is possible to achieve over any satellite connection will provide a satisfactory gaming experience.

 

The best way to monitor your usage is through Toolbox. If you're not sure how to do this, please see Checking your broadband usage in Toolbox.

There are also many software applications available to help you do monitor your usage (both free and paid) however these software applications typically do not measure the usage of every device connected to your NBN Satellite broadband, such as computers, laptops, smartphones, tablets and other Wi-Fi devices. Toolbox is a more reliable option because it shows all of your usage in once place - you can even see your usage broken down to a daily view.

Here’s what you need to know about speeds on iiNet nbn.

 

Select one of the links below to jump to a query:

 

How we advertise nbn® speeds

We advertise Typical Evening Speeds for our nbn plans. Typical Evening Speeds are subject to change and are measured 7PM-11PM local time. Speeds are not guaranteed and may vary.

 

iiNet nbn® Fibre Typical Evening Speeds

This includes nbn FTTB/FTTN, nbn FTTC, nbn FTTP & nbn HFC services.

nbn Speed Tier Typical Evening download Speed Typical Evening upload Speed
NBN12 12Mbps 0.8Mbps
NBN25 25Mbps 8Mbps
NBN50 50Mbps 17Mbps
NBN100 98Mbps 17Mbps
NBN500* 500Mbps 42Mbps
NBN Home Superfast* 740Mbps 42Mbps
NBN Home Ultrafast* 850Mbps 85Mbps

*This speed option is available on nbn FTTP & nbn HFC only. A high speed modem is required.

 

iiNet nbn® Wireless Typical Evening Speeds

nbn Speed Tier Typical Evening download Speed Typical Evening upload Speed
NBN12 11Mbps 0.9Mbps
NBN25 20Mbps 3.8Mbps

 

How to choose the right nbn® plan for your needs

If you already have iiNet nbn, you can change your nbn plan in Toolbox.

nbn Fibre includes nbn FTTB/FTTN, nbn FTTC, nbn FTTP & nbn HFC services.

Speed Available on these nbn types Best for
NBN12 nbn Fibre
nbn Wireless		 For basic internet use like web browsing and email.
NBN25 nbn Fibre
nbn Wireless		 For small households and light entertainment needs.
NBN50 nbn Fibre For households with multiple devices and quality streaming.
NBN100 nbn FTTB, nbn FTTC & nbn FTTN For entertainment lovers and online gamers.
NBN500* nbn FTTP & nbn HFC only For ultra-connected households, digital creators, and remote workers.
NBN Home Superfast* nbn FTTP & nbn HFC only For large households with high-speed needs and simultaneous heavy usage.
NBN Home Ultrafast* nbn FTTP & nbn HFC only For heavy-duty internet users and small businesses.

*A high speed modem is required.

 

Factors that may affect your nbn® speed and connection

Some factors only apply to specific types of nbn connections.

Factor Applies to: 

The quality of your modem, cables and devices
Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan. Older devices may not support the newer types of Wi-Fi. Please visit the manufacturer’s website for information about your device’s capabilities. Any damaged devices or Ethernet cables should be repaired or replaced.

 All nbn services

Network Congestion
Speed may be slower during periods of congestion, like when more people are using the network in the evening.

 All nbn services

Weather
Extreme heat or rain in your area or at the nbn Wireless base station can affect the speed of your service.

 All nbn services

Wi-Fi signal interference
The quality of your Wi-Fi signal may vary due to the number of devices you have connected, distance from your modem, the location of your modem, the type of Wi-Fi network (5GHz vs. 2.4GHz Wi-Fi) and any obstacles between your devices and your modem. Learn how to improve your Wi-Fi signal.

 All nbn services

How many devices you have connected
When too many devices are being used at the same time, particularly for large downloads or HD/4K streaming, there may not be enough bandwidth to go around. This can limit the flow of data flow for all devices and cause slow speeds.

 All nbn services

Which content is being accessed
Particular issues may affect a specific website or online game, such as insufficient server capacity.

 All nbn services

nbn® Infrastructure
Your speed can be affected by the quality and location of nbn® infrastructure, such as:

  • The length and quality of copper cables used to connect your premises to the nbn hub for nbn FTTB/FTTN & nbn FTTC.
  • The quality and location of an nbn Wireless antenna.
 nbn FTTB/N, nbn FTTC and nbn Wireless

nbn® Wireless Signal interference
Coverage may vary due to the nature of radio-based mobile networks. The signal may also be affected by the distance and line of sight from the network base station, building materials, and geographic features like hills, buildings and trees.

 nbn Wireless

nbn® Wireless Fair Use Policy Enforcement
If your nbn Wireless usage falls within certain parameters set by nbn®, your service may be impacted by nbn®’s enforcement of their Fair Use Policy. This means you may experience slower download or upload speeds from time to time, depending on your usage, the time of day and the type of apps you’re using.

 nbn Wireless

Latency
Latency is the amount of time it takes for data packets to go from one place to another on an internet connection, which is important for ultra-time-sensitive apps like multiplayer shooting games.

  • nbn Wireless may not be suitable for online gaming. 
  • Large files might be slow to load.
 nbn Wireless

Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.

 

Choose your NCB

Picture nbn® Connection Box
Current model nbn FTTP NCB
 Current models
Supplied from 14 September 2025
Original model nbn FTTP NCB
 Original model
Supplied before 14 September 2025

 

Are the lights behaving strangely?

If you're seeing some really unusual behaviour such as the lights for empty ports flashing, have there been recent lightning storms in your area?

If you think your NCB, cables or other nbn equipment have been affected by a lightning strike, please call us on 13 22 58.

 

Current nbn® FTTP Connection Box models

Most premises will get a one-port NCB, and select premises will get a 4-port NCB. 

There are 2 different models of each, and they both have the same status lights – the only difference between them is the location of the power port.

 

Opening the cover

  • If your NCB has the current wall bracket (shown below) then you can always see the lights. To access the ports, you can open the cover from the left side. 
  • If your NCB has been fitted into an original wall bracket, the cover opens from the base.
Current NCB wall bracket

 

nbn® FTTP Connection Box Status Lights

NCB lights, from left to right: Power, Optical, Alarm, Port, Lights on/off button.

 

Are all the lights off? Press the LIGHTS ON/OFF button to turn the NCB lights back on. When this button is used to turn lights off, they’ll stay off even if the NCB is restarted.

 

Light States and meaning
Power Off = No power, or NCB lights are turned off. Press the LIGHTS ON/OFF button to turn the NCB lights back on.
Green = Your NCB has power. This light flashes when your NCB is starting up or downloading software.
Optical* Off = Your NCB is disabled. Please call us on 1300 634 515 (8AM-8PM Mon-Fri, 9AM-6PM Sat-Sun AET) as we'll need to lodge a ticket with nbn®.
Green = Successful network connection. This light flashes during connection activity.
Red = No connection to the network. Try troubleshooting.
Alarm Off = No issues detected.
Red = Issue detected. Try troubleshooting.
Port Off = Nothing is plugged into this port. 
Green = A device is plugged in. This light will flash during data transfer.

*If you have a 4-port NCB:

  • Your Optical light may be green (GPON mode) or blue (XGS-PON mode). If the light is alternating red/green/blue, please call us on 13 22 58 as we’ll need to get your NCB activated.
  • You’ll have 4 numbered Port lights to show connections to each port.

 

Original nbn® FTTP Connection Box model

Lifting the cover

If your NCB has a cover, it opens by lifting the cover upwards from the base.

Once the cover is lifted, you'll see the status lights at the top of the NCB and the ports are on the bottom.

nbn FTTP NCB

 

nbn® FTTP Connection Box Status Lights

nbn FTTP NCB lights - from left to right: Power, Optical, Alarm, UNI-D1, 2, 3, 4, UNI-V 1/2, Update.
Light States and meaning
Power Off = No power.
Green = Your NCB has power. It's normal if this light looks more orange/yellow than green.
Red = Using backup battery power from the Power Supply unit (if you have one).
Optical Off = Your NCB is disabled. Please call us on 1300 634 515 (8AM-8PM Mon-Fri, 9AM-6PM Sat-Sun AET) as we'll need to lodge a ticket with nbn®.
Green = Successful network connection. This light flashes during connection activity.
Red = No connection to the network. Try troubleshooting.
Alarm Off = No devices connected.
Green = No issues detected.
Red = Issue detected. Try troubleshooting.
UNI-D 1/2/3/4 Off = Nothing is plugged into this port. Only one UNI-D port is active for each nbn service - usually UNI-D 1. If you don't know which UNI-D port to use, call us on 13 22 58 and we'll help you.
Orange = A device capable of up to 1000Mbps is plugged in. This light will flash during data transfer.
Green = A device capable of up to 10/100Mbps is plugged in. This light will flash during data transfer.
UNI-V 1/2 Off = There is no nbn Fibre Phone service, or it's not currently being used. Note: Fibre Phone is no longer sold as of 15 May 2024.
Green  = One or more nbn Fibre phones are off the hook (typically because they are being used). This light flashes if the phone has been off the hook for more than an hour.
Update Off = It's normla for this light to be off.
Green  = Your NCB is currently downloading an update with no issues.
Red  = Your NCB has failed to download an update. Please call us on 1300 634 515 (8AM-8PM Mon-Fri, 9AM-6PM Sat-Sun AET) as we'll need to lodge a ticket with nbn®.

 

Where to find your nbn FTTP Connection box Serial Number

The Serial Number for your NCB is listed next to S/N on its barcode sticker.

nbn FTTP NCB Barcode sticker

A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.

If you use PingPlotter, it will run a traceroute and a ping test at the same time.

 

Select one of the links below to jump to a query:

 

PingPlotter on Windows

  1. Visit http://pingplotter.com/download to download and install the PingPlotter application.
     
    You don't need to buy a subscription, you can use the Free version.
  2. Open PingPlotter and hit the + (plus) icon to open a New Trace tab.
    PingPlotter New Trace
  3. Type iinet.net.au or another address you want to to ping or traceroute, then hit Start. 
    PingPlotter trace iinet.net.au
  4. Let the test run for at least 60 seconds, then hit Pause. 
    PingPlotter results
  5. Hit the Print Screen (PrntScr) key on your keyboard to screenshot your test results. You can use CTRL+V to paste your screenshot into any text editor, image editor or email app.

 

PingPlotter on macOS

  1. Download PingPlotter at: http://pingplotter.com/download
     
    You don't need to buy a subscription, you can use the Free version.
  2. Open PingPlotter and type iinet.net.au or another address you want to ping or traceroute, then hit the Start. 
    PingPlotter trace
  3. Let the test run for at least 60 seconds, then hit Pause. 
    PingPlotter results
  4. Use the Command ⌘+Shift+3 keys on your keyboard to screenshot your test results. You can use Command ⌘+V to paste your screenshot into any text editor, image editor or email app.

 

PingPlotter on iOS (iPhone/iPad)

  1. Open the App Store and search for 'PingPlotter" to install PingPlotter.  
     
    You don't need to buy a subscription, you can use the Free version.
    PingPlotter on App Store
  2. Open PingPlotter and type iinet.net.au or another address you want to ping or traceroute, then hit Start.
    PingPlotter app trace
  3. Let the test run for at least 60 seconds, then hit Pause. 
    PingPlotter app results
  4. Hit the Share icon and select Screenshot. 
    PingPlotter app Share Screenshot
  5. You can choose to save your screenshot to Pictures, or share it by Mail.

 

Traceroute in Windows

  1. Hit Search and type "cmd" into the search bar.
  2. Open the Command Prompt app.
  3. Type the address you want to traceroute, e.g. "tracert google.com" then hit Enter on your keyboard. 
    Command Prompt trace route
  4. Wait for the test to finish. A traceroute will test a maximum of 30 "hops". Each hop is a new server that the data passes through on its way to its destination. The first hop is your modem, and the last hop is the server for the address you've tracerouted.
     
    Don't worry if some hops come up as "* * * Request timed out". Some servers deliberately ignore the data packets used for traceroute tests.
  5. Three latency times (in milliseconds) will be shown before the domain or IP address for each hop. The mean average of these times is considered to be the latency for that server, e.g:

    "Tracing route to ftp.iinet.net.au [203.0.178.32] over a maximum of 30 hops:
    1 2ms 2ms 2ms NETCOMM [10.1.1.1]
    2 32ms 30ms 30ms Hop 2 [IP address]"

    In this example, 32ms + 30ms + 30ms / 3 = a latency of 30.66 milliseconds for the server on Hop 2.

    You can search online for a specific IP address to get a better idea of where it is.
    Trace route results
  6. To copy-paste your traceroute results: Right-click in the Command Prompt window and select Mark to turn on the cursor. You can use the up/down arrow keys on your keyboard to move the cursor to the start of the text you want to copy.

    Hold the Shift key and use the down/right arrow keys to highlight the text you want to copy, then hit the Enter key to copy the text.

    Open Word, Notepad or any other text editor or email app and use CTRL+V to paste the copied text.  
    Copy text in Command Prompt

 

Traceroute in macOS

  1. Open Finder and select Applications > Utilities, then open the Terminal app.
  2. Type “traceroute” and then hit Space on your keyboard.
  3. Type the address you want to traceroute, e.g. "tracert iinet.net.au", then hit Enter on your keyboard.
    Mac Terminal traceroute
  4. Wait for the test to finish. A traceroute will test a maximum of 30 "hops". Each hop is a new server that the data passes through on its way to its destination. The first hop is your modem, and the last hop is the server for the address you've tracerouted.
     
    Don't worry if some hops come up as "* * * Request timed out". Some servers deliberately ignore the data packets used for traceroute tests.
  5. Three latency times (in milliseconds) will be shown before the domain or IP address for each hop. The mean average of these times is considered to be the latency for that server, e.g:

    "Tracing route to ftp.iinet.net.au [203.0.178.32] over a maximum of 30 hops:
    1 2ms 2ms 2ms NETCOMM [10.1.1.1]
    2 32ms 30ms 30ms Hop 2 [IP address]"

    In this example, 32ms + 30ms + 30ms / 3 = a latency of 30.66 milliseconds for the server on Hop 2.

    You can search online for a specific IP address to get a better idea of where it is.
  6. To copy-paste your traceroute results: Click and drag the cursor to select the text you want to copy, then right-click and select Copy, or hit Command ⌘+C on your keyboard.

    Open TextEdit or any other text editor or email app and use Command ⌘+V to paste the copied text.

Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports helps to protect our users from security threats.

 

Ports blocked by default

The following ports are blocked by default:

  • Port 25 (SMTP) incoming/outgoing - except to email servers e.g. mail.iinet.net.au
  • Port 80 (http) incoming
  • Port 135 (netBIOS) incoming
  • Port 139 (netBIOS) incoming
  • Port 443 (https) incoming
  • Port 445 (TCP/UDP) incoming

 

Ultra Broadband Cable port blocking

Please note that port blocking for Ultra Broadband Cable services cannot be disabled due to security reasons.

  • Port 25 (SMTP) incoming/outgoing - except to email servers e.g. mail.iinet.net.au
  • Port 53 (TCP/UDP) incoming
  • Port 135 (netBIOS) incoming
  • Port 137 (TCP/UDP) incoming
  • Port 139 (netBIOS) incoming
  • Port 389 (TCP/UDP) incoming
  • Port 445 (TCP/UDP) incoming
  • Port 593 (TCP/UDP) incoming

 

How to disable default port blocking

Some advanced users such as business customers or people running their own servers may need to disable the default port blocking so they can continue their day to day operations.

  1. Log in to Toolbox.
  2. Select your broadband service.
  3. Select Settings, or Manage port blocking.
  4. Set the Port blocking switch to OFF and then click Change settings to finish. If this button is not present in your Toolbox, changes will be saved automatically.
  5. Your changes may take up to 15 minutes to take effect.