Here's how to check your basic Wi-Fi settings on an iiNet modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on.

Band steering is a feature that lets your devices automatically switch between 2.4GHz Wi-Fi and 5GHz Wi-Fi for the best Wi-Fi signal.

Don't have an iiNet modem? Check the manufacturer's website for a guide.

 

Choose your modem:

Picture	Modem
	NetComm NL20
	Wi-Fi Max Modem
	Wi-Fi Max 5G Modem
	Nokia FastMile 3.2 5G Modem
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile R1 5G Modem
	TP-Link VR1600v
	TG-789 Broadband Gateway
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

 

NetComm NL20 Modem

1. Open your web browser and go to: http://192.168.1.1.
2. Log in with the Username and Password found on the modem's barcode sticker or use your custom password.
   
3. In the left pane, click Wireless.
4. Select the 2.4GHz or 5GHz radio button.
5. Make sure that Main is On, then select More Settings.
   
6. Make sure that Hide SSID is Off.
7. Make sure that 802.11ax-mode is On.
   Note: You can enable WPS by selecting the On radio button next to WPS Function.
8. If you made any changes, hit Apply.
   

 

Wi-Fi Max Modem

From the My Internet Connect App 

Don't want to use the app? You can do it in your web browser.

 

1. Open the My Internet Connect App and tap Settings.
2. Under Network Management, select Wi-Fi Settings.
3. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
    
   Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
4. Make sure that Wi-Fi Enable is toggled ON.
5. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
6. If you made any changes, click Save to finish.
   

 

From the Modem Dashboard

1. Open your web browser and go to: https://192.168.1.1
2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
   
3. From the left pane, click Wi-Fi.
4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
5. Make sure that MLO Enable is toggled ON.
   
   This feature allows devices to use multiple frequency bands for better performance.
6. Make sure that Wi-Fi Enable is toggled ON.
7. Make sure that Hide Wi-Fi Network is toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
8. If you made any changes, click Save to finish.
   

 

Wi-Fi Max 5G Modem

From the My Internet Connect App 

Don't want to use the app? You can do it in your web browser.

 

1. Open the My Internet Connect App and tap Settings.
2. Under Network Management, select Wi-Fi Settings.
3. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
4. Make sure that Wi-Fi Enable is toggled ON.
5. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
6. If you made any changes, click Save to finish.
   

 

From the Modem Dashboard

1. Open your web browser and go to: https://192.168.1.1
2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
   
3. From the left pane, click Wi-Fi.
4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
5. Make sure that MLO Enable is toggled ON.
   
   This feature allows devices to use multiple frequency bands for better performance.
6. Make sure that Wi-Fi Enable is toggled ON.
7. Make sure that Hide Wi-Fi Networkis toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
8. If you made any changes, click Save to finish.
   

 

Nokia FastMile 3.2 5G Modem

Note: The Enable Single SSID (band steering) feature can't be managed in the Nokia Wi-Fi app.

 

1. On a device that's connected to your modem, open your web browser and go to: https://192.168.1.1
2. Log in with the default username “admin” and the default password is on your modem's barcode sticker. If you have custom login details, use those instead.
   
3. Hit Network.
4. Select Wi-Fi Networks, then 2.4GHz.
5. Make sure that Enable Wi-Fi 2.4GHz is ON.
6. Make sure that Enable Single SSID and is ON.
   
   If Enable Single SSID is ON, the Wi-Fi names (SSID Name) and passwords (Wi-Fi Key) must match for both 2.4GHz and 5GHz Wi-Fi – this lets devices automatically switch between networks for the best Wi-Fi signal.
7. If you made any changes, click Save Changes.
   
8. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wi-Fi Networks, then 5GHz.
9. Make sure that Enable Wi-Fi 5GHz is ON.
10. Make sure that Enable Single SSID and is ON.
11. If you made any changes, hit Save Changes.
    

 

Smart Modem Gateway (VX420-G2H)

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password “admin”. If you have a custom password, use that instead.

3. Select Wireless.

4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.
   
   Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

5. Make sure that Wireless Network - Enable is ticked.

6. Make sure that Hide SSID is NOT ticked.
   
   If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices.

7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

 

VX220-G2V Modem

1. Open your web browser and go to: https://192.168.1.1
2. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
   

3. Select Wireless.

4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

5. Make sure that Wireless Network - Enable is ticked.

6. Make sure that Hide SSID is NOT ticked.
   
   If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices. 

7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

 

VX420-G2V Modem

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password “admin”. If you have a custom password, use that instead.

3. Select Wireless.

4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.
   
   Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

5. Make sure that Wireless Network - Enable is ticked.

6. Make sure that Hide SSID is NOT ticked.
   
   If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices. 

7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

 

Sagemcom 5866

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default username “admin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

   
3. Select the cog icon on the Wi-Fi 2.4GHz or 5GHz panel.
   

4. Make sure that Enable Wireless is set to ON for both 2.4GHz and 5GHz Wi-Fi networks.

5. Make sure that Visible is ticked for both 2.4GHz and 5GHz Wi-Fi networks.
   
   If this box is not ticked, then your Wi-Fi names won't show up when you try to connect devices. 

6. On this page, you'll also find the Wi-Fi names (SSID) and Passwords.

7. If you made any changes, hit Apply.

   

 

Nokia FastMile R1 5G Modem

1. Open your web browser and go to: https://192.168.1.254

2. Log in with the default username “userAdmin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

   

3. Hit Network, then Wireless (2.4GHz).

4. Make sure that Enable is ticked.

5. Make sure that Enable SSID and SSID Broadcast are both set to Enable.
   
   If SSID Broadcast is disabled, then your Wi-Fi names won't show up when you try to connect devices. 

   

6. If you made any changes, hit Save.

7. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wireless (5GHz).

8. Make sure that Enable is ticked.

9. Make sure that Enable SSID and SSID Broadcast are both set to Enable.

10. On these pages, you'll also find the Wi-Fi names (SSID Name) and Passwords (WPA Key).
    
    Important: Make sure the names and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.

11. If you made any changes, hit Save.

    

 

TP-Link VR1600v

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default username "admin" and default password “admin”. If you have custom login details, use those instead.

3. Select Advanced, then Wireless > Wireless Settings.
4. By default, you'll see the settings for the 2.4GHz Wi-Fi network. You can switch between 2.4GHz and 5GHz settings using the tabs in the upper right corner.  
   
5. Make sure that Enable Wireless Radio is ticked for both 2.4GHz and 5GHz Wi-Fi.
   

6. Make sure that Hide SSID is NOT ticked for either 2.4GHz or 5GHz Wi-Fi. 
   
   If the SSID is hidden, then your Wi-Fi names won't show up when you try to connect devices. 

7. On these pages, you'll also find the Wi-Fi name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

 

TG-789 Broadband Gateway

1. Open your web browser and go to: https://10.1.1.1
2. Log in with the unique default password printed on the modem's barcode sticker (example below) or use your custom login details.
   
3. On the dashboard, make sure the switch in the corner of the Wireless panel is set to ON.  
   
4. Click the cog/gears icon next to it to open the Wireless settings, then click Show advanced in the top-right corner.
5. Scroll down. Under Access Point, make sure Broadcast SSID is set to ON. If this switch it set to OFF, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
6. On this page, you'll also find the Wi-Fi network name (SSID name) and Wireless Password.
7. If you made any changes, click Save to finish.
   

 

Cable Gateway Pro (CG3000)

1. Open your web browser and go to: http://192.168.0.1
2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
   
3. Select Wireless > WiFi-5GHz > Basic.
   
   Using the 5GHz Wi-Fi network is recommended for the best performance. If you have older Wi-Fi devices and need to check the 2.4GHz Wi-Fi network, select Wireless > WiFi-2.4GHz > Basic instead.
4. Make sure Enable Primary Network is ticked.
5. Make sure Hide Access Point is not ticked. If the access point is hidden, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
6. On this page, you'll also find the Wi-Fi Network Name (SSID).
7. If you made any changes, hit Apply/Save to finish.
   

 

Cable Gateway Pro (CG2200)

1. Open your web browser and go to: http://192.168.0.1
2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
3. On the menu bar, you'll see options for both the 2.4GHz network and 5GHz network. Select the network you use (5GHz is recommended).
4. Select Primary Network.
5. Make sure Primary Network is set to Enabled.
6. Make sure Hidden SSID is set to Disabled. If Hidden SSID is enabled, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
7. On this page, you'll also find the Wi-Fi Network Name (SSID) and Password.
8. If you made any changes, hit Apply to finish.
   

 

Cable Gateway Pro (EPC3940L)

1. Open your web browser and go to: http://192.168.0.1
2. Log in with the default username "admin" and default password “password”, or use your custom login details. If this fails, try leaving both fields blank.
3. On the dashboard, click the blue Wireless panel.
4. On the Wireless Configuration page, you'll see settings for both the 2.4GHz network and 5GHz network. Make sure Wireless Network is set to ON for the network you use.
5. On this page, you'll also find the Wi-Fi Network Name and Password (Wireless Passphrase).
6. If you made any changes, click Save Settings to finish.
   

 

This feature is only available on Bizphone Standard and Premium handsets.

Select one of the links below to jump to a query:

BizPhone's Call Park feature allows you to:

• Park a call on any BizPhone handset or SoftPhone. Once a call is park, the handset can be hung up without terminating the call.
• Retrieve a parked call using any BizPhone handset or SoftPhone on your system.

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Global Address Book allows up to 500 contacts to be uploaded and accessed by Standard, Premium or Cordless handsets.

This feature is not available for SoftPhone or Desktop/Mobile clients.

Select one of the links below to jump to a query:

How do I modify features like Call Forwarding?

We have built a web interface (Frontier Portal) that allows you to access and modify features of your BizPhone service. Some features can also be modified using the handset and special codes.

How fast does my Internet connection need to be?

Continuing on from the discussion of bandwidth in the previous question, we recommend a minimum of 100kbps of upload speed per concurrent call.

What type of cabling is required?

How do I connect my computer and phone? Your new telephone will plug into your switch via a standard Ethernet cable. Your computer can be routed directly to the switch or can also plug into the phone. The advantage of this feature is that only one port and run of cable is needed to connect both your phone and computer.

Does the phone need its own power supply?

All of the BizPhone handsets come with power pack which plugs into a standard 240v wall socket. These handsets also have the Power over Ethernet (PoE) function. This allows the handsets to be powered via the Ethernet cable it is connected to. For this setup to work correctly, you must have a PoE switch installed in your business.

Does the ATA need a power supply?

Yes, BizPhone over ATA requires a power supply. The use of these features on BizPhone ATA is not guaranteed and the device will not function in the event of a power outage.

Does the ATA support Fire Alarms, Back to Base alarms and lift emergency services?

Please note, while BizPhone ATA does support Fire Alarms, Back to Base alarms and lift emergency services on a best effort basis, BizPhone ATA also requires a power supply. The use of these features on BizPhone ATA is not guaranteed and the device will not function in the event of a power outage.

Can I connect my fax machine?

Fax is supported on a best effort basis only. You can order a BizPhone Line (ATA) plan and plug a fax machine into it, but we cannot guarantee that fax will always work on ATA, as it is a VoIP based service.

Can I dial 000, and does my 000 emergency address work?

Yes - access to the emergency services is still available. Please consider that as your BizPhone service can be used in any location that has a suitable Internet connection, the address recorded against your phone number that emergency services sees when you call may not match your current physical location. A caller to emergency services should always have access to their physical address to give to the operator.

Can I customise the recorded 'Music On Hold'?

Yes, the ability to upload or record your own 'Music On Hold' is enabled through the online portal.

What type of calls are included for free in my monthly line rental?

Each plan with iiNet BizPhone includes all of your local, national, and mobile calls at no additional cost.

Does iiNet BizPhone support multiple sites or physical locations?

Yes, iiNet BizPhone support multiple sites or physical locations as part of same BizPhone order.

What is the process for returning the old BizPhone handset when I change my BizPhone plan?

The iiNet equipment retrieval team will initiate the collection of the old equipment by sending the consignment note to you and organising the courier to pick it up.

Do I need to do anything on the portal to activate the new handset (upgrade or downgrade) or is it simply plug and play?

You will need to plug in the handset once you receive it and then call the BizPhone provisioning/activation team to activate the new handset against your existing service.

How do I reconfigure the phone if an employee leaves the business?

The group Administrator can log into online portal to change the first and last name details of that user.

What is the maximum monitored users in the Busy Lamp Field feature?

The maximum limit is 50 users.

What is the maximum monitored users for Receptionist Basic vs Advanced?

For Basic, it is a max of 30 monitored users and for Advanced it is 200 statically or 100 dynamically monitored users.

Is the Speed Dial 8 feature available on the IP DECT Phone? What about Softphone?

Yes, Speed Dial 8 is available on both the DECT Phone and the Softphone.

Is the Auto Attendant audio file format restricted?

Are there any guidelines for this? Yes, there is a specification for the Auto Attendant audio file format, which you can find in the iiNet BizPhone User Reference Guide.

Is the Busy Lamp Field feature available across all different handsets?

The Busy Lamp Field feature is not available on the Cordless IP DECT (W76P, W60P and W56P) handset. It is only available on the Standard (T43U, T42S, T42G) and Premium (T48U, T48S, T48G) handsets.

Is the Voicemail to Email feature available on iiNet BizPhone service?

Yes, the Voicemail to Email feature is available and the email address will be captured at the time of ordering. You can also modify this feature through the online portal.

Can I add extra lines to my BizPhone handsets?

No, iiNet BizPhone is 1-to-1 service and you can only have 1 phone number or line on each handset.

Are calls that are initiated from the BizPhone Mobile App charged to the BizPhone user (i.e. not to the user’s mobile carrier)?

Calls that are made from the BizPhone Mobile App are charged to the BizPhone user at the same rate as those from the desktop phones.

Note: if WiFi is not on or available at the time of making call, it will use the mobile carrier’s data plan.

The following types of call transfers may be used on a BizPhone Standard T42S (or SoftPhone), Cordless W60P or Premium T48S handset:

• Blind Transfer - Transfer a call directly to another party without prior consulting.
• Semi-Attended Transfer - Transfer a call to another party whilst the target transfer phone is ringing.
• Attended Transfer - Transfer a call to after consulting with the receiving party.

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Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.

 

Call Forward handset quick codes

Action	Dial quick code
Activate Call Forward Busy (forward when phone is engaged)	*90 <PHONE NUMBER>
Deactivate Call Forward Busy	*91
Activate Call Forward No Answer (forward when call is not answered)	*92 <PHONE NUMBER>
Deactivate Call Forward No Answer	*93
Activate Call Forward Immediate (forward calls immediately)	*72 <PHONE NUMBER>
Deactivate Call Forward Immediate	*73
Activate Call Forward Not Reachable (forward when phone is offline, inactive or faulty)	*94 <PHONE NUMBER>
Deactivate Call Forward Not Reachable	*95

Call Forward settings via Frontier Portal

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select the desired BizPhone user to edit.
   
3. Select Basic.
4. Under "Call Forward", set the switches for the desired call forwarding options (No Answer, Busy, Immediate or Not Reachable) to ON if you wish to enable them, or OFF if you wish to disable them.
5. Enter the phone number to forward calls to for each enabled option.
   
6. Hit Update at the bottom of the screen to save.

 

BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.

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