This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting.

VX220-G2V Modem LEDs
Light State Meaning
Power Off Modem has no power.
Blue Modem has power. 
DSL Off Modem has failed to establish DSL sync.
Blue Modem has established DSL sync. Flashes during sync attempt.
Internet Off Modem is not connected to the internet.
Blue Modem is connected to the internet.
2.4GHz & 5GHz Off 2.4GHz/5GHz WiFi is disabled.
Blue 2.4GHz/5GHz WiFi is enabled.
WPS Off WPS not in use.
Blue Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
WAN Off No device plugged into modem’s WAN port.
Blue Device plugged into modem’s WAN port.
LAN 1-4 Off No device(s) plugged into modem’s LAN ports.
Blue Device(s) plugged into modem’s LAN ports.
Phone Off No Phone service is registered.
Blue Phone service is registered.
USB Off No USB device plugged into the USB port.
Blue USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.

From time to time, iiNet may contact you for marketing or servicing reasons. iiNet will never call you and ask for your passcode or password.

As part of our security measures to help keep your data and account information safe, iiNet uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in Toolbox.

Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:

  •  We will only call you from selected phone numbers.
  •  SMS from a designated iiNet portal that will appear as iiNet or one of our selected phone numbers.
  •  Email with offers, notifications or your bill from an iiNet email.

If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.

Select one of the links below to jump to a query:

What to do if you receive a suspicious call, text or email that appears to be from iiNet

If you have received a call, text message or an email that claims to be from iiNet but you suspect is not, or the caller is claiming to be from iiNet but is asking you to provide security information or personally identifiable information, please report it to us.

Simply email abuse@iinet.net.au and include (where applicable):

  • a screenshot of the text message and the sender’s phone number;
  • the phone number that contacted you claiming to be from iiNet and the date and time of the call;
  • a copy (or forward) of the alleged email.

 

Social Media

You can communicate with iiNet through Social Media channels such as Twitter, Instagram and Facebook. To ensure you are protecting yourself, please stay vigilant when online and keep these tips in mind:

  • Never provide personal information in a public environment (including any Social Media platforms, or public review forums such as Apple Store, Google Play Store, Product Review or Trust Pilot).
  • iiNet Social Media Teams will respond to customers who make contact with us via our social channels but will never proactively reach out to you. If you are contacted on Social Media by anyone claiming to be iiNet, do not provide any information and contact our official Social Media messaging channels on Facebook or Twitter.
  • Don’t provide any personal information (including your passcode) in a message thread. We will only ever ask for this using our secure verification forms.

If you have suspicions about any communication via Social Media, please report it to us by emailing abuse@iinet.net.au.

 

Email & SMS

From time to time, you will receive SMS messages and emails from iiNet.

Often these emails or SMS include links to support pages, payment tools or Toolbox.

  • Never open links in an SMS or email that isn’t from an official iiNet number.
  • All links that assist customers in making payments will first require you to log into your official Toolbox account.
  • If you receive an email or SMS with a one-time passcode that you did not request, ensure you do not provide the code to anyone.
  • We will only send a one-time passcode to validate your identity if you are contacting us. iiNet will never contact customers and ask them to verify themselves by providing a one-time passcode.

 

Phone calls

You may receive a phone call from iiNet, this may be for a promotion or in response to a call back request.

  • iiNet will never call you from a private number.
  • iiNet will never contact you and ask you to provide personal information unless you opt to complete a specific transaction with us that requires us to gather this information.
  • If you receive a call from someone from iiNet and you are suspicious of the legitimacy, end the call and call us back on 13 22 58.

 

Live chat

While on our website, you may receive a pop up asking you to chat with us. Please be aware that:

  • When chatting, ensure you are using the official iiNet website iinet.net.au
  • If you get a pop-up from someone claiming to be iiNet inviting you to chat while you are not on the iiNet website, please close the window and contact us on 13 22 58.

This article will explain what WiFi Calling is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset.

    Select one of the links below to jump to a query:

    What is WiFi Calling?

    We know that sometimes when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. To boost your indoor coverage, we’re progressively rolling out WiFi Calling. With WiFi Calling, you can now make and receive calls, MMS, and SMS from your compatible smartphone over an accessible WiFi network if you have a phone plan or prepaid service with us.

     

    Can I get WiFi Calling?

    We’re progressively rolling out WiFi Calling to all iiNet mobile customers with compatible devices.

    If you are an eligible customer and want to use WiFi Calling, you must:

    1. Update your device with the latest software.
    2. Enable 4G Voice & Data (VoLTE) in your device settings.
    3. Activate WiFi Calling in your device settings.

     
    If you are unsure how to do any of this on your mobile device, please check the device manufacturer's website for support information.

     

    Setup videos

    How to enable VoLTE on a Samsung phone

    How to enable WiFi Calling on a Samsung phone

    How to enable VoLTE on an iPhone

    How to enable WiFi Calling on an iPhone

     

    Devices compatible with WiFi Calling

    Alcatel

    • 1 2019
    • 1B 2020
    • 1V 2020
    • 3L 2020
    • 1S 2021

    Apple

    • iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
    • iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
    • iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max     
    • iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
    • iPhone 7/iPhone 7 Plus
    • iPhone 8/iPhone 8 Plus
    • iPhone SE/iPhone SE 2020
    • iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
    • Watch SE (GPS + Cellular)
    • Watch Series 3/4/5/6/7 (GPS + Cellular)

    Google

    • Pixel 3/Pixel 3 XL/Pixel 3a
    • Pixel 4/Pixel 4 XL/Pixel 4a
    • Pixel 5 5G     
    • Pixel 6 5G/Pixel 6 Pro 5G

    HTC

    • U11 life
    • U Ultra

    Huawei

    • Mate 10
    • Mate 20/Mate 20 Pro
    • P30/P30 Pro

    LG

    • K42
    • Velvet 5G

    Motorola

    • Moto e7/Moto e7 Power     
    • Moto edge20 fusion 5G
    • Moto g 5G Plus
    • Moto g8
    • Moto g10
    • Moto g50 5G

    Nokia

    • 1 Plus
    • 6
    • 8               
    • 2720 Flip
    • C01 Plus

    OPPO

    • A16s
    • A91
    • AX5
    • Find X2 Lite 5G
    • R15 Pro
    • R17 Pro
    • Reno Z

    Samsung

    • Galaxy A11
    • Galaxy A12
    • Galaxy A20
    • Galaxy A22 5G
    • Galaxy A30
    • Galaxy A32 5G
    • Galaxy A5 2017
    • Galaxy A51
    • Galaxy A52 5G/Galaxy A52s 5G
    • Galaxy A70
    • Galaxy A71 5G
    • Galaxy A8
    • Galaxy Fold
    • Galaxy J2 Pro
    • Galaxy J5 Pro
    • Galaxy Note5
    • Galaxy Note10/Galaxy Note10+
    • Galaxy Note20/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
    • Galaxy Note8
    • Galaxy Note9
    • Galaxy S10/Galaxy S10+/Galaxy S10e
    • Galaxy S20/Galaxy S20 5G/Galaxy S20 FE/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+/Galaxy S20+ 5G
    • Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
    • Galaxy S6/Galaxy S6 Edge/Galaxy S6 Edge+
    • Galaxy S7/Galaxy S7 Edge
    • Galaxy S8/Galaxy S8+
    • Galaxy S9/Galaxy S9+
    • Galaxy Tab A 10.1/Galaxy Tab A 10.5 2018
    • Galaxy Tab A 8.0 2017/Galaxy Tab A7 2020
    • Galaxy Tab S4
    • Galaxy Tab S5e 10.5
    • Galaxy Tab S6 10.5
    • Galaxy Tab S7/Galaxy Tab S7 11.0/Galaxy Tab S7+5G
    • Galaxy Z Flip/Galaxy Z Flip3 5G/Galaxy Z Fold2 5G/Galaxy Z Fold3 5G

    TCL

    • 20 Pro 5G/20 R 5G

    Vodafone

    • Vodafone Smart E9
    • Vodafone SMart N10

     

    My device isn't listed. When will WiFi Calling be available?

    All devices listed above have been tested with the WiFi Calling technology to ensure the best possible experience. As we progress, more devices will be tested and become WiFi Calling compatible.

    We’ll update our compatible device list as more devices become available.

    Earlier models of devices listed in our compatible device list will not be made WiFi Calling compatible.

     

    Using WiFi Calling

    Where can I make WiFi Calls from?

    If you have an accessible WiFi network connection and there is limited iiNet mobile coverage available, your handset will automatically use WiFi Calling to make or receive calls.

    Are there extra charges for WiFi Calling?

    There are no additional fees to use WiFi Calling. If you make a call over WiFi or send an MMS or SMS, you will be charged at the standard rates for your iiNet mobile plan.

    However, data will be consumed over the WiFi connection. It will consume your data allowance or be charged based on your agreement with your internet service provider.

    I'm in an area with iiNet Mobile coverage. Will I be able to make a WiFi Call?

    Yes. However, you must turn on airplane mode, make sure WiFi is switched on and have an accessible WiFi network connection.

    Is there any change to the way I make or receive calls on my phone using WiFi Calling?

    When you make a call over WiFi to another mobile phone, it’s generally like making a normal call.

    When calling a landline, even within the same state, the state-based area code (e.g., 02 or 03) must be used for the call to connect successfully.

    However, some special numbers which connect based on location services, e.g. 000 (emergency services), 1300, or 1800 numbers, may not connect to the correct location. To call these numbers you may need to switch off WiFi Calling in your device settings and dial the number again. If you call 000 and are not in an iiNet Mobile coverage area, your call will connect to any Australian mobile network that has coverage.

    What happens to calls when I enter or leave WiFi coverage?

    If you’re entering or leaving WiFi coverage the call will seamlessly transition between the WiFi and 5G or 4G (if you’re in a 4G/5G coverage area). If you’re entering or leaving WiFi coverage into 3G coverage, then the call will be disconnected.

    Can I use WiFi calling while roaming?

    No, WiFi Calling is not available while roaming internationally.

    Can I turn off WiFi Calling?

    Yes. You can turn off WiFi Calling in your device settings. If you are unsure how to do any of this on your mobile device, please check the device manufacturer's website for support information.

     

    WiFi Calling and your WiFi connection

    Does WiFi Calling use my internet data allowance?

    Yes, data will be consumed over your internet connection. It will consume your data allowance or be charged based on your agreement with your internet service provider.

    Will WiFi Calling work when connected to a mobile phone WiFi hotspot?

    Yes. WiFi Calling will work when connected to a mobile phone WiFi hotspot.

    Can I make WiFi calls over iiNet NBN™?

    Yes. If you're within range of a WiFi connection and there is no iiNet mobile coverage available, your device will automatically use WiFi Calling to make or receive calls. It will choose the best connection type (5G, 4G, 3G, WiFi) available and automatically route calls through that connection.

    Can I use WiFi Calling on a VPN?

    Yes. VPNs are supported, providing the Virtual Private Network doesn’t have firewall rules that restrict access to WiFi Calling.

    What internet speed is needed for WiFi Calling to work?

    WiFi Calling uses around 100 to 120kbps. Most internet services should be capable of running WiFi calls. Delays can be an issue for WiFi calls, so in situations where there is high latency on broadband (such as Satellite) call quality may be reduced.

    What happens if I make a WiFi call when lots of people are using the internet?

    WiFi Calling uses only a small amount of data. However, large downloads (such as streaming video) may possibly result in a loss of voice quality. If you have poor upload speeds, your WiFi call may disconnect.

     

    Additional information

    Can I choose WiFi Calling as my preferred calling option?

    Your device will automatically choose the best available connection type (5G, 4G, 3G, WiFi) and route calls through that connection. However, on most devices capable of WiFi Calling, you can enable Airplane Mode to force the device to make WiFi calls when WiFi Calling is active.

    How will I know when I'm on a WiFi call?

    When you’re on a WiFi call, your device will display a WiFi call icon next to the WiFi signal bar. Some devices may show variants of this icon based on the model.

    Is WiFi Calling secure?

    Yes. WiFi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

    Can I differentiate between WiFi calls and standard calls on my bill?

    Yes. The call record on your bill will state ‘Over WiFi’. Calls made over WiFi will be displayed in AEST/AEDST time.

    Will emergency calls work while using WiFi Calling?

    Yes. However, if you’re on a WiFi connection, emergency services may not know your location. If possible, we recommended switching off WiFi Calling in your device settings, connecting to any available Australian mobile network, and dialling the emergency number (000 or 112) again.

     

    Troubleshooting

    Why does WiFi Calling connect to my home WiFi network but not a public WiFi network?

    There are a few reasons that WiFi Calling may not work with a public WiFi network. The Internet Service Provider (ISP) may be incompatible, or there could be specific firewall settings and other configuration issues with business and public WiFi networks. If possible, contact the Internet Service Provider and check if they allow WiFi Calling.

    Why can't I see the WiFi Calling icon at the top of my phone screen?

    If you are connected to WiFi Calling, an icon will appear at the top of your mobile screen next to the WiFi signal icon. Some devices show variants of this icon based on the device manufacturer. If you cannot see this icon, then WiFi Calling is not able to connect via your current WiFi connection. The reasons for this may include:

    • The WiFi connection is not able to support WiFi Calling.
    • WiFi Calling is not enabled in your handset settings.
    • Handset software is not updated.

    Why can't I use WiFi Calling for all my calls?

    WiFi Calling helps you make and receive calls over WiFi, where previously you couldn’t due to issues with coverage. Where there is 3G, 4G, or 5G coverage, your phone will always make the call over the mobile network. You can only use WiFi Calling if there is WiFi available, and when the 3G/4G/5G coverage is insufficient to make a call.

    Why can't I change some of my call settings when using WiFi Calling?

    Currently, calls will be forwarded based on your existing settings whilst you are in WiFi Calling mode. You won’t be able to change the forwarding settings until you are off WiFi and connected to the iiNet mobile network.

    Why does my WiFi call not connect sometimes?

    iiNet will use the best information available to assist with locating your device when making a WiFi call. However, on dialling some special numbers which connect based on location (e.g., 000, 112, 1300 or 1800), you may be informed that the correct location is not available.

    To call these numbers, you may need to switch off WiFi Calling in your device settings, connect back to the mobile network and dial the number again.

     

     

    Terms and Conditions

    To use WiFi Calling, you need an active iiNet prepaid mobile plan, a compatible mobile phone, have 4G voice calls (VoLTE) enabled, have WiFi Calling settings turned on, and access to a WiFi connection. You can turn off WiFi Calling through your mobile phone settings.

    There are no additional fees to use WiFi Calling, however, you will be charged your normal plan rates to make calls or send messages (TXT or PXT) using WiFi Calling (the same way you are charged to make calls, TXT or PXT on the mobile network). Your use of WiFi will count towards your internet use, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over WiFi” and the time the call or TXT was made may default to AEST/AEDT.

    You cannot use WiFi Calling while roaming overseas. You may not be able to use WiFi Calling on some public or corporate WiFi networks. You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using WiFi Calling.

    While you can make calls to emergency services using WiFi Calling if there is no mobile coverage available, we recommend you make 000 or 112 calls using a mobile network if possible as this will provide a more accurate location to emergency services.

    This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.

    Nokia 5G Modem LEDs

    The circular LED panel is located on the top of the modem.

    Light State Meaning
    Centre Off Modem is turned off.
    Green Strong 4G/LTE signal.
    Yellow Medium 4G/LTE signal.
    Orange Weak 4G/LTE signal. Reposition the modem (near a window is ideal).
    Red No 4G/LTE signal. Reposition the modem (near a window is ideal).
    Flashing red (slow) SIM not detected or possible SIM error. Check the SIM is present in the SIM slot. Please call us on 13 22 58 if the SIM is missing or the issue persists.
    Flashing red (fast) Factory reset in progress.
    Flashing white WPS connection to WiFi is in progress. If the WPS connection is successfully, the LED will quickly flash 3 times. If the WPS connection fails, the LED will flash slowly for 1-2 minutes then return to a state that indicates 4G/LTE signal.

    Blue     		Ethernet WAN connection successful (not supported).
    5G Off No 5G signal. Reposition the modem (near a window is ideal). Please call us on 13 22 58 if the issue persists.
    Green Strong 5G signal.
    Yellow Medium 5G signal.
    Orange or red Weak 5G signal. Reposition the modem (near a window is ideal). The Signal Direction LED will indicate the direction of the strongest 5G signal.
    Purple Modem is booting up.
    Signal Direction
    5 LEDs in the outer ring of the LED panel    		 Off Modem is turned off or 5G signal not detected. Reposition the modem (near a window is ideal).
    White The strongest 5G signal is coming from this direction. All 5 LEDs will flash in a clockwise circle when the modem is booting up.

    This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

    VX420-G2V Lights
    Light State Meaning
    Power Off Modem has no power.
    Green Modem has power. 
    DSL Off Modem has failed to establish DSL sync.
    Green Modem has established DSL sync. Flashes during sync attempt.
    Internet Off Modem is not connected to the internet.
    Green Modem is connected to the internet.
    2.4GHz & 5GHz Off 2.4GHz/5GHz WiFi is disabled.
    Green 2.4GHz/5GHz WiFi is enabled.
    WAN Off No device plugged into modem’s WAN port.
    Green Device plugged into modem’s WAN port.
    LAN 1-4 Off No device(s) plugged into modem’s LAN ports.
    Green Device(s) plugged into modem’s LAN ports.
    Phone Off No Phone service is registered.
    Green Phone service is registered.
    WPS Off WPS not in use.
    Green Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
    USB Off No USB device plugged into the USB port.
    Green USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.

    Select your operating system:

    1. Turn off your modem for at least 10 seconds.
    2. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.
    3. If your modem lights indicate a low signal, move your modem to another location. These tips will help you choose a good spot for your modem:
      - A clear, elevated space near a window is ideal.
      - Avoid direct sunlight as this can cause your modem to overheat.
      - Placing the modem on the floor or in a cupboard may cause a weak signal.
      - You don’t have to use the same spot as your old modem for NBN or other broadband services.
      - You can try different spots if your first spot isn’t giving you a strong signal.

      Note: If your Signal or 5G lights remain off after rebooting, please call us on 13 22 58 for assistance.

      Nokia FastMile 3.2 5G Modem - 5G light off or 1 bar Signal
      Supplied from March 2023
      Nokia Fastmile LED

      Sagemcom 5866 5G Modem - Signal lights 1 bar
      Supplied from April 2022 to March 2023 
      5G modem Signal lights

      Nokia FastMile 5G Modem - 5G light red or orange
      Supplied from October 2021 to April 2022 
      Note: The Signal Direction light will indicate the direction of the strongest 5G signal.
      Nokia 5G Modem 5G LED
    4. If you're testing your speed on a WiFi device, stand next to your modem and run a speed test to rule out any WiFi signal issues.
      Please note: Your modem will automatically connect your devices to the best available WiFi network (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi.
    5. If your speed has improved, or slow speeds occur on WiFi devices but not devices connected via Ethernet cable, then see our guide on improving WiFi signals.
    6. Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
    7. Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
    8. On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
    9. If your speed has improved on a single device, you may need to reduce the number of devices and/or programs running simultaneously on your home network.
      Please note: If you need more bandwidth to support more programs and/or devices, you may need to switch to an alternative broadband product. Please call us on 13 19 17 to discuss.
    10. Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
    11. Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
    12. If you still experience speed issues, please call us on 13 22 58 for further assistance.

     

    Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.

     

    1. Confirm that your Micro SIM is present and fully inserted in the Micro SIM slot located on the base of your modem. If the SIM is missing, please call us on 13 22 58.
       
      Nokia FastMile 3.2 5G Modem
      Supplied from March 2023
      Nokia Fastmile 3.2 SIM Slot

      Sagemcom 5866 5G Modem
      Supplied from April 2022 to March 2023 
      5G Modem SIM slot
       
      Nokia FastMile 5G Modem
      Supplied from October 2021 to April 2022 
      Nokia 5G Modem SIM slot
    2. Ensure your modem is connected correctly, with cables in good condition and plugged in securely.
    3. Turn off the electrical outlet for your modem and leave it off for at least 60 seconds.
    4. Turn the outlet back on and wait approximately 5 minutes for the modem lights to settle, then attempt to view a website.
    5. If your modem lights indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
      Note: If your modem's signal lights remain off or red after rebooting, please call us on 13 22 58 for assistance.

      Nokia FastMile 3.2 5G Modem - 5G light off or Signal lights 1 bar
      Note:       The Centre light indicates 4G signal. When the 5G light is lit, the Signal light will show the 5G signal strength. Learn more (hyperlink to new Nokia FastMile 3.2 5G Modem status lights article)
      Nokia Fastmile LED


      Sagemcom 5866 5G Modem - Signal lights 1 bar
      5G modem Signal lights
       
      Nokia FastMile 5G Modem - Centre light red and/or 5G light off
      Note:       The Centre light indicates 4G signal. When the 5G light is lit, the Signal Direction light will indicate the direction of the strongest 5G signal. Learn more.
      Nokia 5G Modem - Red centre light
    6. If you're testing on a WiFi device, stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
    7. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
    8. Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, see troubleshooting WiFi No Connection.
    9. If you can view websites on some devices but not others, see our guide on Browsing issues.
    10. If you still can't get online, please call us on 13 22 58 for further assistance.

    This article will explain the status lights found on the 5G Modem (Sagemcom 5866), which may be useful during setup and troubleshooting.

    Sagemcom 5G modem LED
    Light State Meaning

    Signal    		 Off Modem is turned off or not connected to the internet.
    Green Modem is connected to 5G network. 4 bars = Strong signal. 2-3 bars = Average signal. 1 bar = Poor signal. Reposition modem if signal is poor.
    Yellow Modem is connected to 4G network.

    WiFi    		 Off Modem is turned off.
    Green WiFi is turned on.
    Orange WiFi is turned off.
    Flashing orange WPS search mode is enabled via modem settings or by pressing the WPS button.
    Red Modem is experiencing a software issue or is overheating. Ensure modem is placed away from direct sunlight and/or heat sources and contact us if the issue persists.
     
     Power    		 Off Modem is turned off.
    Green Modem is turned on. Flashes during a firmware upgrade.
     Red Modem bootup has failed. Restart the modem and contact us if the issue persists.

    Select your modem to get started:

    Nokia Fastmile 3.2
    		 Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
    Sagemcom 5866 5G Modem
    		 Sagemcom 5866 5G Modem
    Nokia FastMile 5G Modem
    		 Nokia FastMile R1 5G Modem

    Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

     

    Nokia FastMile 3.2 5G Modem

    Follow the instructions below to set up your 5G Modem (Nokia FastMile 3.25G modem) for 5G Home Broadband.

    First, ensure you have:

    • A message from us advising you to plug in your modem.
    • An available electrical outlet.
    • Unplugged your old broadband modem.

    Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work on other devices.

    Unbox and choose a good spot for your modem. These tips will help:

    • A clear, elevated space near a window is ideal.
    • Avoid direct sunlight as this can cause your modem to overheat.
    • Placing the modem on the floor or in a cupboard may cause a weak signal.
    • Using the same spot as your old modem for NBN or other broadband services will not work unless it is in a clear, elevated space near a window.
    • You can try different spots if your first spot isn’t giving you a strong signal.
    • Use the Nokia WiFi App to achieve the best connection results.

    Set up via the Nokia Wifi App

    This is available on Android and iOS.

    1. Download and open the Nokia WiFi app on a mobile device.
    2. Accept permission for “Nokia WiFi” to find and connect to devices on your local network. and the permission to receive notifications regarding alerts, sounds and icon badges.
    3. Connect the mobile device to a WiFi network
    4. In the Nokia WiFi app, tap Get Started.
      Nokia Wifi App - Get Started
    5. Select Scan code, or select No QR Code? Enter manually.
      Nokia Wifi App - Scan QR
    6. Follow the advice on how to position the modem.
      Nokia Wifi App - Position the modem
    7. On the Insert SIM card screen, press Next.
    8. Power on the modem by plugging it into an electrical outlet and pressing the on/off button on the back of the modem. Click Next.
    9. Connect your devices to the network and click I'm Connected.
      Nokia Wifi App - I'm Connected
    10. The app will provide info on your connection. You can Reposition gateway or click Next.
      Nokia Wifi App - Connection Status
    11. Once you’re happy with the connection, click Finish.

    Set up Manually

    1. Place the modem in the intended location and use the supplied power cable to connect the modem gateway to an electrical outlet.
      Nokia Fastmile 3.2 Plug
    2. Press the Power On button on the back of the modem gateway.
    3. The LED on the top of the modem will turn on, and will start to search for a 4G and 5G signal. Searching for a signal takes about 2 to 3 minutes Do not turn off the FastMile while searching.
    4. The Center LED will turn green when connected to 4G, and the 5G LED will light up if a 5G network is found.
      Nokia Fastmile LED
    5. If the 5G light is off or indicates a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
    6. Once repositioned, press the TEST button on the back of the modem to check the network.
      Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
    7. You can use an additional Ethernet cable to connect a computer to any of the two LAN ports on the back of the modem.

    If you wish to connect your devices via WiFi, there are two options:
    - A) Use the WiFi Network name and Password on the barcode sticker on the base of your modem gateway.

    Nokia FM3.2 Wifi Name/Password


    - B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
    - C) Press the WPS button on the back of your modem gateway.

    Nokia Fastmile 3.2 WPS Button

    Your modem will automatically connect your devices to the best WiFi network possible. Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

     

    Sagemcomm 5866 5G Modem

    Follow the instructions below, or watch the video to set up your 5G Modem (Sagemcom 5866) for 5G Home Broadband.

    First, ensure you have:

    • A message from us advising you to plug in your modem.
    • An available electrical outlet.
    • Unplugged your old broadband modem.
    1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
    2. Choose a good spot for your modem. These tips will help:
      - A clear, elevated space near a window is ideal.
      - Avoid direct sunlight as this can cause your modem to overheat.
      - Placing the modem on the floor or in a cupboard may cause a weak signal.
      - You don’t have to use the same spot as your old modem for NBN or other broadband services.
      - You can try different spots if your first spot isn’t giving you a strong signal.
    3. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the Power button located on the base.
      5G Modem plugin
    4. Wait approximately 3 minutes for the modem to boot up and configure.
    5. If the Signal lights are off or indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
      5G modem Signal lights
      Note: If your Signal lights remain off, please call us on 13 22 58 for assistance.
    6. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports.
    7. If you wish to connect your devices via WiFi, there are 3 options:
      - A) Use the WiFi Network name and Password on the barcode sticker on the back of your modem.
      - B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
      - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the back of your modem.
      5G modem WiFi connection options

    Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

     

    Nokia FastMile R1 5G Modem

    Follow the instructions below to set up your 5G Modem (Nokia FastMile) for 5G Home Broadband.

    First, ensure you have:

    • A message from us advising you to plug in your modem.
    • An available electrical outlet.
    • Unplugged your old broadband modem.
    1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
    2. Choose a good spot for your modem. These tips will help:
      - A clear, elevated space near a window is ideal.
      - Avoid direct sunlight as this can cause your modem to overheat.
      - Placing the modem on the floor or in a cupboard may cause a weak signal.
      - You don’t have to use the same spot as your old modem for NBN or other broadband services.
      - You can try different spots if your first spot isn’t giving you a strong signal.
    3. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the ON/OFF button located on the base.
      Nokia 5G Modem power plugin
    4. Wait approximately 5 minutes for the modem to boot up and configure.
    5. If the 5G light is off or indicates a low signal by being orange or red, move your modem to another location, ideally near a window and away from direct sunlight. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
      Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
      Nokia 5G Modem 5G LED
    6. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports on the base.
    7. If you wish to connect your devices via WiFi, there are 3 options:
      - A) Use the WiFi Network name and Password on the barcode sticker on the base of your modem.
      - B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
      Nokia 5G Modem barcode sticker - WiFi connection options
      - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the base of your modem.
      Nokia 5G Modem WPS button

    Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.