BizPhone ATA inbound and outbound call issues

  1. Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
  2. DND (Do Not Disturb) mode may be enabled on your ATA. To turn this off, lift the handset and dial *79, then hang up.
  3. Confirm that your ATA is registered by following this guide.
  4. Check your ATA is getting an IP address by lifting a connected handset and dialling *** to access the IVR menu. When you hear the “Enter the menu“ prompt, dial 02 and the IPv4 address will be announced.
  5. Turn your modem off for at least 10 seconds, then turn it back on and wait for the lights to settle.
  6. Restart your ATA by disconnecting the power and Ethernet cables for 10 seconds, then reconnect.
  7. Try using an alternate Ethernet cable between your ATA and modem.
  8. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
  9. Factory reset your handset by holding the OK button for 10 seconds.
  10. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
  11. If you are unable to improve the audio quality of your BizPhone service, please email bizsupport@iinet.net.au with your call notes and test result numbers, and reference this troubleshooting article.

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