BizPhone Hunt Group Call Forwarding

Note: Call Forwarding Always/Busy and Selective features are only available for Premium Hunt Groups. To add a Premium Hunt Group to your BizPhone system, please contact bizsupport@iinet.net.au.

Calls forwarded from a BizPhone Hunt Group to an external phone number will incur call charges.

Select one of the links below to jump to a query:

Call Forwarding Always/Busy

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select BizPhone Hunt Group.
    BizPhone Hunt Group
  3. Select Call Forwarding (Always/Busy) to expand the options.
  4. To override all other call forwarding settings and always forward incoming calls to another number, set the Always switch is set to ON and enter a phone number in the Call Forward to box.
    Note: To forward calls to voice mail, enter *55 followed by the last 5 digits of the BizPhone handset where you wish voice mail to be sent.
  5. To forward incoming calls to another number when Group Busy is enabled, set the Busy switch is set to ON and enter a phone number in the Call Forward to box.
  6. Select Update to save any changes.
    BizPhone Hunt Group Call Forward Always/Busy

Call Forwarding Selective - After Hours Diversions

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select BizPhone Hunt Group.
    BizPhone Hunt Group
  3. Select Call Forwarding Selective to expand the options.
  4. Set the Enable switch to ON.
  5. If you wish to have a reminder message played on forwarded calls, set the Play Ring Reminder switch to ON.
  6. Enter a phone number to forward calls to in the Default Forward to box.
    Note: To forward calls to voice mail, enter *55 followed by the last 5 digits of the BizPhone handset where you wish voice mail to be sent.
  7. Select Update to save your changes.
    BizPhone Hunt Group Call Forward Selective settings
  8. Click the plus (+) symbol to expand the New Criteria options.
  9. Enter an appropriate Description for this new forwarding criteria.
  10. If you have not already done so, follow the steps in BizPhone Schedules and Events setup to establish your Business Hours/After Hours schedules and/or Holiday Events.
  11. If applicable, select the desired Holiday Schedule from the drop-down menu.
  12. Select the desired Time Schedule from the drop-down menu.
  13. Under Forward To, choose to forward calls to the Default Number, a new Specified Number, or Do Not Forward calls.
  14. Select Update to save your changes.
    BizPhone Hunt Group Call Forward Selective - After Hours New Criteria

Call Forwarding Selective - From Specific Numbers

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select BizPhone Hunt Group.
    BizPhone Hunt Group
  3. Select Call Forwarding Selective to expand the options.
  4. Set the Enable switch to ON.
  5. If you wish to have a reminder message played on forwarded calls, set the Play Ring Reminder switch to ON.
  6. Enter a phone number to forward calls to in the Default Forward to box.
    Note: To forward calls to voice mail, enter *55 followed by the last 5 digits of the BizPhone handset where you wish voice mail to be sent.
  7. Select Update to save your changes.
    BizPhone Hunt Group Call Forward Selective settings
  8. Click the plus (+) symbol to expand the New Criteria options.
  9. Enter an appropriate Description for this new forwarding criteria.
  10. If you have not already done so, follow the steps in BizPhone Schedules and Events setup to establish your Business Hours/After Hours schedules and/or Holiday Events.
  11. If applicable, select the desired Holiday Schedule from the drop-down menu.
  12. Select the desired Time Schedule from the drop-down menu.
  13. Under Forward To, choose to forward calls to the Default Number, a new Specified Number, or Do Not Forward calls.
  14. Under Calls From, select Following Phone Numbers and enter the phone numbers for incoming calls you wish to be forwarded.
  15. Select Update to save your changes.
    BizPhone Hunt Group Call Forward Selective - Specific Number

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