BizPhone Cordless handset inbound and outbound call issues
- Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
- DND (Do Not Disturb) modem may be enabled on your handset. Press the OK button then select Call Features > Do Not Disturb. If necessary, use the left and right arrow keys to toggle to "Disable", then Save.
- Confirm that your handset is registered by following this guide.
- Press and hold the OK button on your handset and select the Status tab to confirm that an IPv4 address is listed.
- Turn your modem off for at least 10 seconds, then turn it back on and wait for the lights to settle.
- Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
- Try using an alternate Ethernet cable between your modem and the handset base station.
- Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
- Factory reset your handset by pressing the OK button, then select Settings > System settings > Base reset and enter the PIN "0000". When the handset resets, it will automatically download the configuration from the BPX server.
- Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
- If you are unable to improve the audio quality of your BizPhone service, please email bizsupport@iinet.net.au with your call notes and test result numbers, and reference this troubleshooting article.