Checking the status lights on your Network Termination Units (NTU) for Ultra Broadband FTTB can be useful for troubleshooting.

Not every FTTB service has an NTU.

Choose your NTU:

Picture	NTU
	ZyXel GM4100-B0 G.Fast NTU
	Adtran® 422G G.Fast NTU
	LEA Networks NTU
	Power/DIAG NTU

ZyXel G.Fast NTU Status lights

Note: This NTU plugs into your iiNet modem's WAN port.

Adtran® 422G G.Fast NTU Status lights

Note: This NTU plugs into your iiNet modem's WAN port.

LEA Networks NTU Status lights

Note: This NTU plugs into your iiNet modem's DSL port.

Power/DIAG NTU Status lights

Note: This NTU plugs into your iiNet modem's DSL port.

Here's what the status lights mean on your nbn Connection Box (NCB) for nbn FTTC.

You may need to slide back the panel to see the status lights.

BizPhone orders cannot proceed unless these tests are completed, so it's important to get them done at your earliest convenience.

Running the BizPhone Test

1. Make sure that no other programs or downloads are running while the test is being performed as this may affect the results.
2. Select one of the links below to load the test:
   
   - Recommended - Java version (requires Java to be installed and updated on your computer)
   
   - HTML5 version (requires VisualWare Browser Compatibility Service (BCS) for Windows or Mac to be installed on your computer)
    
3. Once the test loads, click Start Test. The test will automatically run to test your broadband speed...  
   
   Latency...  
   
   Port blocking...  
   

   And packet throughput capacity:

   
4. Once the test has finished running, you'll see a Summary page like the example below.  
   

5. Select the Speed tab and write down the Test result number shown on this page.

   

6. Select the VoIP tab and write down the Test result number shown on this page.

   

7. You should now have two different reference numbers. Please reply to the email your received from our BizPhone Provisioning Team with these numbers so that we can check your test results.

8. Once your BizPhone Connection test results have been checked, we'll contact you about the next steps for your BizPhone order.

Common issues that may delay your BizPhone order

The following issues must be addressed before your BizPhone order may proceed. If the BizPhone Connection Test identifies any of these issues, we'll contact you to discuss the matter and see if it can be rectified.

• SIP ALG Enabled: SIP ALG is a protocol that attempts to make VoIP packets flow smoothly. Some modems have this setting on by default and it will need to be disabled, with the tests rerun.
• Port Blocking: Port blocking will result in your BizPhone not operating, as it cannot communicate with the needed SIP servers. We will tell you which ports need to be open so you can make arrangements with your IT Support technician.
• Insufficient Speed/Quality: Internet issues may be present on the line and you should contact your Internet Provider to troubleshoot or see if more suitable internet technologies are available in your area.

You can change your internet plan at any time in Toolbox.

1. Log in to Toolbox and select your internet service under Select service to manage. 
   
   Never logged into Toolbox before? Check out An Introduction to Toolbox.
    
   
2. Select Change Plan. Under "Want to try a new plan?", hit the Change Plan button. 
    
   
3. Choose your new plan from the list of available options and then hit Next.
4. You'll see a summary of your plan change. Tick the box to agree to the terms and conditions and then hit Submit.
    
   

5. We'll send you an email and SMS to confirm when your plan change is done.

   Note for Home Wireless Broadband and 5G Home Broadband: If your plan will renew in less than 7 days, your plan change may be delayed until the following month.

You can update your contact details, add new contacts or remove existing contacts at any time in My Account. You can also change your contact preferences.

Important: If you're updating your address because you're moving home, please contact us ASAP so we can help you move your iiNet services. Check out our Moving Home page for everything you need to know.

Select one of the links below to jump to a query:

It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.

Important: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so make sure you’re ready to pay before you save.

Select one of the links below to jump to a query:

You can make a payment at any time in Toolbox. If you don't have an outstanding invoice, then any amount you pay will become a credit on your iiNet account to be used on future invoices.

Never logged into Toolbox before? Check out An Introduction to Toolbox.

1. Log in to Toolbox and hit Make a payment.
    
   If there's any Amount Payable on your iiNet account, you'll see it next to this button.
    
   
2. Enter the amount to pay in the Credit/Charge Amount field, then Proceed.
    
   
3. Fill out the required details, including Name on Card, Card Number, Expiration Date and Security Code.
   
   Any applicable surcharges will be shown on screen.
4. Click Make payment to finish.
   

You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.

1. Log in to Toolbox and select Invoices.  
   
   Never logged into Toolbox before? Check out An Introduction to Toolbox.
    
   
2. You'll see a list of all invoices. To download any particular invoice as PDF file, hit Download Invoice.
   
   To view PDF files, install Adobe Reader on your device.
    
   
3. To see phone calls that are included on any particular invoice, you can select View Call. 
    
   

You can check the call history for your iiNet phone service at any time.

1. Log in to Toolbox and select the Phone service under Select service to manage.  
   
   Never logged into Toolbox before? Check out An Introduction to Toolbox.
    
   
2. Select Call History. Calls for the current billing period will be shown by default. 
    
   
3. To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section. 
    
   
4. To search by billing period, select Invoice, choose the invoice date and hit Search.
5. To search for specific calls, select Calls made. You have several search options to refine :

   - Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
   - Call type: Only show Local, national, Mobile or International calls made in the search results.
   - Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.

6. One or more of these search refinements must be filled out before you may hit Search.

   The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.

   

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.

Data usage isn't available if you have an unlimited data plan.

1. Log in to Toolbox and select the broadband service under Select service to manage.  
   
   Never used Toolbox before? Check out An Introduction to Toolbox.
    
   
     
2. Select Check Usage. Usage for the current billing period (including a graph to break down daily usage) will be shown by default. 
   
3. To see usage for previous months, change the selection in the See usage from drop-down menu.