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There are two ways to connect your device to your modem so it can use the internet: Ethernet cable, or Wi-Fi.

Wi-Fi uses radio waves to transmit data, and a typical indoor Wi-Fi signal has a range of 30 metres. However, your Wi-Fi range and signal strength can change based on several factors. 

This guide will explain how you can get the best Wi-Fi signal in your home. 

Select one of the links below to jump to a query:

• Find the best spot for your modem
• Make sure you’re using the best Wi-Fi bands
• Check how old your devices are
• Other hardware solutions for your home network

 

Find the best spot for your modem

• Putting your modem in a clear, central location in your home will help the Wi-Fi signal reach the most rooms. 
• It’s best to put your modem on a desk or shelf - being low to the ground can weaken your Wi-Fi signal.
• Obstacles like walls, floors and ceilings will reduce Wi-Fi signal a bit, but large pieces of metal and liquids will reduce it more. Keep your modem away from large appliances like fridges or microwaves, fish tanks and hot water systems.
• Make sure your modem has air flow around it – if it’s crowded with other devices, it could overheat.
• Don’t shut your modem in a cupboard. You can tape over the modem’s lights if they bother you. 

 

Can’t move your modem?

If you need to keep your modem in a certain spot due to a 4G/5G wireless signal or available power outlets, some extra hardware may help your home network.

 

Make sure you’re using the best Wi-Fi bands

Wi-Fi uses different radio frequencies, known as “bands”. Modems typically have both 5GHz and 2.4GHz bands, and the latest modems may also have 6GHz.

• 2.4GHz: Slower speeds with a longer range. Used by lots of other devices like baby monitors and microwaves, so it can have more interference.
• 5GHz: Faster speeds with a shorter range. Less interference because older devices don’t use it.
• 6GHz: Fastest speeds with a similar range to 5GHz. The least interference because it’s the newest technology.

Most current modems have a feature called “Band Steering”, which will automatically connect to the best Wi-Fi band in range. So if you walk out of 5GHz range, it will switch your phone to 2.4GHz to keep connected but your speed will be slower.

If your modem doesn’t have Band Steering, you’ll need to choose which Wi-Fi band to connect to.

An easy way to check is to look at the modem’s barcode sticker – if you see 2 different WiFi network names, or “SSID”s, and one has “5G” in it, that’s the one you need to connect to for 5GHz.

Got an iiNet modem with custom Wi-Fi details? Our Basic Wi-Fi Settings guide will help you check the name of the 5GHz Wi-Fi network.

 

Check how old your devices are

Newer devices support the latest generation of Wi-Fi – for example, a Wi-Fi 6 device will perform better than Wi-Fi 4.

If your device if less than 5 years old, no worries – but if it’s older, it’s a good idea to look up what Wi-Fi it supports.

Even if you can’t upgrade to a newer device right now, the other advice in this guide could still help your Wi-Fi performance.

• Older modems that only have Wi-Fi 4 or 5 won’t be as fast as newer modems with Wi-Fi 6 or 7.
• Older modems may not have a Band Steering feature, so connected devices won’t switch Wi-Fi bands automatically. Devices on the 5GHz band may drop out if you go out of range.
• Newer modems are backwards-compatible with older Wi-Fi generations, so older devices can still connect but performance will be limited.
• Older devices may not be able to connect to the latest Wi-Fi. You could have a modem that goes up to Wi-Fi 6, but if your device only supports Wi-Fi 4, performance will be limited to Wi-Fi 4, too.

 

Other hardware solutions for your home network

• Always connect a device with an Ethernet cable if you can
  It means there’s more bandwidth available for the devices that have to use Wi-Fi. When more devices are competing to use the Wi-Fi at the same time, it can cause performance issues.
   
• Keep an eye on how many Wi-Fi devices you have
  If you have so many devices using your Wi-Fi that it’s causing performance issues, a quick fix is simply to turn the unimportant devices off. You may have more devices connected than you think - if you log into your modem settings using the details on its barcode sticker, you should be able to find a list of all connected devices.
   
  
  
   
• Consider internal Ethernet wiring
  Also known as “smart wiring”, this is a serious investment for people who want to have Ethernet wall sockets in different rooms to connect their devices. It must be installed by a registered cabler.
   
• A Wi-Fi mesh network can boost your Wi-Fi signal
  You can have one or more Wi-Fi mesh devices placed in different rooms. They’ll connect with your modem and each other to relay your Wi-Fi signal from multiple points, reducing “dead spots” in your Wi-Fi coverage.

 

If your iiNet Fibre to the Home (FTTH) service on the Opticomm or RedTrain network is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Your service may just be affected by an outage or planned maintenance. You can check your address on Network Status page.
    
   If there is an outage or planned maintenance, the results will give you an estimated fix time.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Your modem will be plugged in to this Connection Box via Ethernet cable. 
3. Using the power button or power outlet, turn off both your modem and the Connection Box for at least 10 seconds.
4. Make sure your modem's cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.
    
   You’ll need to replace any broken or chewed cables.
5. Turn both devices back on and wait for your modem's Internet light to come on, then see if you can visit a website.
   
6. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
7. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.
8. Still can't get online? Please call us on 13 22 58 and we’ll help you.

If your iiNet Fibre to the Home (FTTH) service on the Opticomm or RedTrain network is running slowly, these steps will help you identify the issue.

1. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
   
   If there is planned maintenance, the results will give you an estimated fix time.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Your modem will be plugged in to this Connection Box via Ethernet cable. 
3. Using the power button or power outlet, turn off both your modem and the Connection Box for at least 10 seconds.
4. Turn both devices back on and wait for your modem's Internet light to come on, then run a speed test.
   
5. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
6. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.
    
   Older CAT5 Ethernet cables are not recommended for FTTH services. You’ll need to replace any broken or chewed cables.
7. Your speed may temporarily slow down if you’re running more devices or apps than your connection can handle at the same time. For example, if a device is downloading a large file or running a 4K streaming app, your speed should improve when it’s finished.
   
   If you need to run more devices or apps at the same time, you can change your plan in Toolbox or call us on 13 19 17 for support.
8. Run a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed.
   
   Contact your software’s Customer Support if you need help.
9. Still getting slow speeds? Please call us on 13 22 58 and we'll help you.

It's easy to plug in and set up your modem. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

These instructions will work for all iiNet FTTH services on the Opticomm or RedTrain network.

Choose your modem to get started:

Picture	Modem
	VX420-G2V Modem
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	TP-Link VR1600v
	Don't have an iiNet modem? See our BYO modem guide.

How to plug in your VX420-G2V Modem for FTTH

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. 
3. Unplug any old modem from the Connection Box and power outlet.
4. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
5. Use the Ethernet cable to connect your modem's blue WAN port to your Connection Box. If your Connection Box has a set of 4 Ethernet ports, always use port number 1 (unless you requested a specific port in your order).
   
   Ethernet ports may also be labelled as Data, GE or LAN.
6. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
9. To use your iiNet Netphone service, just plug a handset into your modem’s green Phone port.
   
10. Now it's time to enter your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1 and log in with the default username admin and default password admin.
     
    If you have custom login details, use those instead.
11. Select Internet, enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
     
    Username: Enter your iiNet username - you'll find this in emails from us about your iiNet order, and on your iiNet invoice.
    Password: Choose your own password
    Confirm Password: Repeat your chosen password
     
    
12. Check your modem's Internet light. If it's green, you're online!
    
    No green light? Call us on 13 22 58 and we can help you out.
    

How to plug in your Smart Modem Gateway (VX420-G2H) for FTTH

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage.
3. Unplug any old modem from the Connection Box and power outlet.
4. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
5. Use the Ethernet cable to connect your modem's blue WAN port to your Connection Box. If your Connection Box has a set of 4 Ethernet ports, always use port number 1 (unless you requested a specific port in your order).
   
   Ethernet ports may also be labelled as Data, GE or LAN.
6. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
9. To use your iiNet Netphone service, just plug a handset into your modem’s green Phone port.
   
10. Now it's time to enter your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1 and log in with the default username admin and default password admin.
     
    If you have custom login details, use those instead.
11. Select Internet, enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
     
    Username: Enter your iiNet username - you'll find this in emails from us about your iiNet order, and on your iiNet invoice.
    Password: Choose your own password
    Confirm Password: Repeat your chosen password
     
    
12. Check your modem's Internet light. If it's green, you're online!
     
    No green light? Call us on 13 22 58 and we can help you out.
    

How to plug in your VX220-G2V Modem for FTTH

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. 
3. Unplug any old modem from the Connection Box and power outlet.
4. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
5. Use the Ethernet cable to connect your modem's blue WAN port to your Connection Box. If your Connection Box has a set of 4 Ethernet ports, always use port number 1 (unless you requested a specific port in your order).
   
   Ethernet ports may also be labelled as Data, GE or LAN.
6. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
9. To use your iiNet Netphone service, just plug a handset into your modem’s green Phone port.
   
10. Now it's time to enter your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1 and log in with the default username admin and default password admin.
     
    If you have custom login details, use those instead.
11. Select Internet, enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
     
    Username: Enter your iiNet username - you'll find this in emails from us about your iiNet order, and on your iiNet invoice.
    Password: Choose your own password
    Confirm Password: Repeat your chosen password
     
    
12. Check your modem's Internet light. If it's blue, you're online!
     
    No blue light? Call us on 13 22 58 and we can help you out.
    

How to plug in your TP-Link VR1600v Modem for FTTH 

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. 
3. Unplug any old modem from the Connection Box and power outlet.
4. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s Power button.
5. Use the Ethernet cable to connect your modem's blue WAN port to your Connection Box. If your Connection Box has a set of 4 Ethernet ports, always use port number 1 (unless you requested a specific port in your order).
   
   Ethernet ports may also be labelled as Data, GE or LAN.
6. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
9. To use your iiNet Netphone service, just plug a handset into your modem’s grey Phone1 port.
   
10. Now it's time to enter your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1 and log in with the default username admin and default password admin.
     
    If you have custom login details, use those instead.
11. Select PPPoE, enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
     
    Username: Enter your iiNet username - you'll find this in emails from us about your iiNet order, and on your iiNet invoice.
    Password: Choose your own password
    Confirm Password: Repeat your chosen password
     
    
12. Check your modem's Internet light. If it's green, you're online!
    
    No green light? Call us on 13 22 58 and we can help you out.
    

Here's everything you need to know about iiNet Ultra Broadband Fibre to the Building (FTTB) services on the Vision network.

Select one of the links below to jump to a query:

If your Ultra Broadband FTTB service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

1. Your service may just be affected by an outage or planned maintenance. You can check your address on our Network Status page.
   
   If there is an outage or planned maintenance, the results will give you an estimated fix time.
2. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on Wi-Fi drop out, switch to troubleshooting WiFi Dropouts.
3. Find your modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.
    
   You’ll need to replace any broken or chewed cables. Not all setups have a Network Termination Unit (NTU).
4. If you have a Network Termination Unit (NTU) and you notice any of these status light behaviours, please call us on 13 22 58.
   
   ZyXel GM4100-B0 G.Fast NTU - Slow blinking green G.Fast light
   The phone cable must not be longer than 1 metre.
   
   
   Adtran® 422G Gfast NTU - Flashing green G.Fast light
   The phone cable must not be longer than 1 metre.
   
   
   LEA Networks NTU - Flashing green OUT or Warning light
   
   
   Power/DIAG NTU - Red DIAG light
   
5. Still getting dropouts? Please call us on 13 22 58 and we’ll help you.

If your Ultra Broadband FTTB service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Your service may just be affected by an outage or planned maintenance. You can check your address on our Network Status page.
   
   If there is an outage or planned maintenance, the results will give you an estimated fix time.
2. Find your modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

   You’ll need to replace any broken or chewed cables. Not all setups have a Network Termination Unit (NTU).

3. Turn off the your modem's power outlet for at least 10 seconds.
4. Turn the outlet back on and wait for your modem’s Internet light to come on, then see if you can visit a website.
5. If you have a Network Termination Unit (NTU) and you notice any of these status light behaviours, please call us on 13 22 58.
    
   ZyXel GM4100-B0 G.Fast NTU - Slow blinking green G.Fast light
   The phone cable must not be longer than 1 metre.
   
   
   Adtran® 422G G.Fast NTU - Flashing green G.Fast light
   The phone cable must not be longer than 1 metre.
   
   
   LEA Networks NTU - Flashing green OUT or Warning light
   
   
   Power/DIAG NTU - Red DIAG light
   
6. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
7. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.
8. Still can't get online? Please call us on 13 22 58 and we’ll help you.

If your Ultra Broadband FTTB service is running slowly, these steps will help you identify the issue.

1. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
   
   If there is planned maintenance, the results will give you an estimated fix time.

2. Find your modem and turn off its power outlet for at least 10 seconds.

3. Turn the outlet back on and wait for your modem’s Internet light to come on, then run a speed test.

4. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on WiFi are slow, switch to Troubleshooting WiFi speed.

5. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.

   Older Cat5 Ethernet cables are not recommended for nbn services. You’ll need to replace any broken or chewed cables.

6. Your speed may temporarily slow down if you’re running more devices or apps than your connection can handle at the same time. For example, if a device is downloading a large file or running a 4K streaming app, your speed should improve when it’s finished.
   
   If you need to run more devices or apps at the same time, you can change your plan in Toolbox or call us on 13 19 17 for support.

7. Run a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed.
   
   Contact your software’s Customer Support if you need help.

8. Still getting slow speeds? Please call us on 13 22 58 and we’ll help you.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Note: Some homes will have a Network Termination Unit (NTU). If your place has never been connected to FTTB before, an NTU will be delivered with your modem if you need one.

Choose your modem (with or without NTU) to get started:

Picture	Modem
	Wi-Fi Max Modem
	Wi-Fi Max Modem with NTU
	VX420-G2V Modem only
	VX420-G2V Modem with a Network Termination Unit (NTU)
	Smart Modem Gateway (VX420-G2H) only
	Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)
	VX220-G2V Modem only
	VX220-G2V Modem with a Network Termination Unit (NTU)
	TP-Link VR1600v only
	TP-Link VR1600v with a Network Termination Unit (NTU)

Wi-Fi Max Modem

1. Wait for a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. To use your FTTB phone service, just plug a handset into your modem’s grey Phone port.
    
   
7. Leave your modem alone for 20 minutes while it runs through its automatic setup.
8. Check the light on the front of your modem. If it’s green, you’re online and you can start connecting your devices.
   
   No green light? Call us on 13 22 58 and we can help you out. 
9. It’s easy to set up your home network by downloading the My Internet Connect App (Android / iOS). To connect your devices to Wi-Fi, you have these options:
   • Use the default Wi-Fi name and Wi-Fi Password on your modem's barcode sticker.
   • Use a smartphone to scan the QR code on your modem’s barcode sticker.
      
     
   • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
     
     If you want to change your Wi-Fi name or password, see this guide.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s yellow LAN ports.
11. You’re now good to go.
    
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Wi-Fi Max Modem with a Network Termination Unit (NTU)

1. Wait for a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet
3. Use the power cables to connect the Power ports on your modem and NTU to power outlets.
4. If your NTU has G.Fast and LAN ports: Use an Ethernet cable to connect your modem’s red WAN port to your NTU's LAN port.
    
   If your NTU has a LINE + POWER and LINE ports: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
    
   Older NTUs may have a MODEM port that plugs into your modem’s DSL port. Learn more.
5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
   
   Older NTUs may have an UPLINK port. Learn more.
6. Turn on both power outlets and press your modem’s ON/OFF button.
7. To use your FTTB phone service, just plug a handset into your modem’s grey Phone port.
   
8. Leave your modem alone for 20 minutes while it runs through its automatic setup.
9. Check the light on the front of your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out. 
10. It’s easy to set up your home network by downloading the My Internet Connect App (Android / iOS). To connect your devices to Wi-Fi, you have these options:
     
    • Use the default Wi-Fi name and Wi-Fi Password on your modem's barcode sticker.
    • Use a smartphone to scan the QR code on your modem’s barcode sticker.
       
      
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
      
      If you want to change your Wi-Fi name or password, see this guide.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s yellow LAN ports.
12. You’re now good to go.
    
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX420-G2V Modem

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX420-G2V Modem with a Network Termination Unit (NTU)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.
   
   Older NTUs may have a LAN port instead. Learn more.
    
   If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
    
   Older NTUs may have a MODEM port instead. Learn more.
5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port instead. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Smart Modem Gateway (VX420-G2H)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    
11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.
   
   Older NTUs may have a LAN port instead. Learn more.
    
   If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
    
   Older NTUs may have a MODEM port instead. Learn more.
5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port instead. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    
12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX220-G2V Modem

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
    
   No blue light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX220-G2V Modem with a Network Termination Unit (NTU)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.
   
   Older NTUs may have a LAN port instead. Learn more.
    
   If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
    
   Older NTUs may have a MODEM port instead. Learn more.
5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port instead. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
    
   No blue light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

TP-Link VR1600v

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s Power button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
   
   Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
10. To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
    
11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

TP-Link VR1600v with a Network Termination Unit (NTU)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.
   
   Older NTUs may have a LAN port instead. Learn more.
    
   If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
    
   Older NTUs may have a MODEM port instead. Learn more.
5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port instead. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
    
13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.