If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.

Select your modem

Wi-fI Max 5G
 Wi-Fi Max 5G Modem
Nokia Fastmile 3.2
 Nokia FastMile 3.2 5G Modem 
Smart Modem Gateway VX420-G2H
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
VX420-G2V
 VX420-G2V Modem
Sagemcom 5866 5G Modem
 Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
 Nokia FastMile 5G Modem
TPLinkVR1600v_mini
 TP-Link VR1600v
TG789icon100
 TG-789 Broadband Gateway
Cable Gateway Pro CG3000
 Cable Gateway Pro (CG3000)
Cable Gateway Pro CG2200
 Cable Gateway Pro (CG2200)
CabGatProicon100

Cable Gateway Pro (EPC3940L)

 Note: If your modem is not listed here, please check for a user manual on our Legacy Resources page.

 

Wi-Fi Max 5G Modem

Please note: Band steering which routes your devices on 2.4GHZ and 5GHz bands, based on usage, speed, coverage and distance, is on by default. This can be managed from the My Internet Connect App or your modem's dashboard.

From the My Internet Connect App

  1. Open the App on your device.
  2. Tap on the settings icon.
  3. Under Network Management, select Wi-Fi Settings.
  4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that Wi-Fi Enable is toggled ON.
  6. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
    Wi-Fi Max 5G - Wi-Fi Settings - App
  7. If you made any changes, click Save to finish.

From the Modem Dashboard

  1. Open your web browser and go to 192.168.1.1.
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
    5GBarcode - Modem Login
  3. From the left pane, click Wi-Fi.
  4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that MLO Enable is toggled ON.
    Note: This feature allows devices to simultaneously connect to and use multiple frequency bands for increased speeds and improved reliability.
     
  6. Make sure that Wi-Fi Enable is toggled ON.
    Wi-Fi Max 5G - Wi-Fi Settings - Web
  7. Make sure that Hide Wi-Fi Networkis toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
  8. If you made any changes, click Save to finish.

 

Nokia FastMile 3.2 5G Modem

Please note: Band steering which routes your devices on 2.4GHZ and 5GHz bands, based on usage, speed, coverage and distance, is on by default. This cannot be managed in the Nokia Wi-Fi App.

  1. On a device that's connected to your modem, open your web browser and go to 192.168.1.1.
  2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom password.
    Nokia FM3.2 Admin Login
  3. From the left pane, select Network.
  4. From the Wi-Fi Networks dropdown, select 2.4GHz.
  5. Make sure that Enable Wi-Fi 2.4GHz is ON.
  6. Make sure that Enable Single SSID and is ON.
    Note: If Single SSID Broadcast is disabled, then a second 5GHz SSID with the same password will be created. Devices can then only connect to either the existing 2.4GHz SSID or the new 5GHz SSID rather than steered between the two to the strongest Wi-Fi signal.
  7. If you made any changes, click Save at the bottom of the page.
    NokiaFM3.2 Basic Wifi - 2.4GHz
  8. Next, the same checks need to be made for the 5GHz Wi-Fi network. 
  9. From the Wi-Fi Networks dropdown, select 5GHz.
  10. Make sure that Enable Wi-Fi 5GHz is ON.
  11. Make sure that Enable Single SSID and is ON.
    Note: If Single SSID Broadcast is disabled, then a second 5GHz SSID with the same password will be created. Devices can then only connect to either the existing 2.4GHz SSID or the new 5GHz SSID rather than steered between the two to the strongest Wi-Fi signal.
  12. If you made any changes, click Save at the bottom of the page.
    NokiaFM3.2 Basic Wifi - 5GHz

 

Smart Modem Gateway (VX420-G2H)

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.1.1
  2. Log in with the default password “admin”, or use your custom password.
  3. Select Wireless.
  4. By default, Band Steering will be turned ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.

    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that Wireless Network - Enable is ticked.
  6. Make sure that Hide SSID is NOT ticked. If the SSID is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect. 
  7. On these pages, you'll also find the Wi-Fi Network Name (SSID) and Password.
  8. If you made any changes, click Save to finish.
    Smart Modem Gateway Basic WiFi settings

 

VX220-G2V Modem

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the unique default password found on your modem's barcode sticker, or use your custom password.
    VX220-G2V Modem barcode sticker - default password
  3. Select Wireless.
  4. By default, Band Steering will be turned ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.

    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that Wireless Network - Enable is ticked.
  6. Make sure that Hide SSID is NOT ticked. If the SSID is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect. 
  7. On these pages, you'll also find the Wi-Fi Network Name (SSID) and Password.
  8. If you made any changes, click Save to finish.
    VX220-G2V Modem settings - Basic WiFi settings

 

VX420-G2V Modem

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.1.1
  2. Log in with the default password “admin”, or use your custom password.
  3. Select Wireless.
  4. By default, Band Steering will be turned ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.

    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that Wireless Network - Enable is ticked.
  6. Make sure that Hide SSID is NOT ticked. If the SSID is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect. 
  7. On these pages, you'll also find the Wi-Fi Network Name (SSID) and Password.
  8. If you made any changes, click Save to finish.
    VX420-G2V Basic WiFi settings

 

Sagemcom 5866

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom credentials.
    Sagemcom barcode sticker example
  3. Select the cog icon on the Wi-Fi 2.4GHz or 5GHz panel.
    Cog icon
  4. Make sure that Enable Wireless is set to ON for both the 2.4GHz and 5GHz Wi-Fi networks.
  5. Make sure that Visible is ticked. If this box is NOT ticked, then the SSID will be hidden and your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the Wi-Fi Network Name (SSID) and Password.
  7. If you made any changes, click Apply to finish.
    Sagemcom 5866 - Basic WiFi Settings

 

Nokia FastMile 5G Modem

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.1.254
  2. Log in with the default username “userAdmin” and the unique default password on your modem's barcode sticker, or use your custom password.
    Nokia 5G Modem barcode sticker - Login details
  3. Select Network.
  4. Select Wireless (2.4GHz).
  5. Make sure that Enable is ticked.
  6. Make sure that Enable SSID and SSID Broadcast are both set to Enable. If SSID Broadcast is disabled, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
    Nokia 5G Modem GUI - 2.4GHz Basic WiFi settings
  7. If you made any changes, click Save at the bottom of the page.
  8. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wireless (5GHz).
  9. Make sure that Enable is ticked.
  10. Make sure that Enable SSID and SSID Broadcast are both set to Enable.
  11. Note: On both the Wireless 2.4GHz and 5GHz pages, you'll also find the Wi-Fi Network Name (SSID Name) and Password (WPA Key). If making any changes to these details, it's best to make sure that the SSIDs and passwords match for both 2.4GHz and 5GHz. This will allow devices to automatically switch between networks for the best Wi-Fi signal.
  12. If you made any changes, click Save at the bottom of the page to finish.
    Nokia 5G Modem GUI - 5GHz Basic WiFi settings

 

TP-Link VR1600v

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.1.1
  2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
  3. Select the Advanced tab and then select Wireless > Wireless Settings from the left-hand menu. By default, you'll see the settings for the 2.4GHz Wi-Fi network. You can switch between 2.4GHz and 5GHz settings using the tabs in the upper right corner.  
    TP-Link VR1600v WiFi settings example
  4. Make sure that Enable Wireless Radio is ticked for both 2.4GHz and 5GHz Wi-Fi.
    TP-Link VR1600v WiFi settings example
  5.  Make sure that Hide SSID is NOT ticked for either 2.4GHz or 5GHz Wi-Fi. If the SSID is hidden, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.  
  6. On these pages, you'll also find the Wi-Fi Network Name (SSID) and Password.
  7. If you made any changes, click Save to finish.
    TP-Link VR1600v WiFi settings example

 

TG-789 Broadband Gateway

  1. On a device that's connected to your modem, open your web browser and go to http://10.1.1.1.
  2. For TG-1s: Log in with the default username "admin" and default password “admin”, or use your custom login details.
    For TG-789s: Log in with the unique default password printed on the modem's barcode sticker (example below) or use your custom login details.
    TG-789 barcode sticker example - Modem credentials
  3. On the dashboard, make sure the switch in the corner of the Wireless panel is set to ON.  
    TG-789 WiFi settings example
  4. Click the cog/gears icon next to it to open the Wireless settings, then click Show advanced in the top-right corner.
  5. Scroll down. Under Access Point, make sure Broadcast SSID is set to ON. If this switch it set to OFF, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the Wi-Fi network name (SSID name) and Wireless Password.
  7. If you made any changes, click Save to finish.
    TG-789 WiFi settings example

 

Cable Gateway Pro (CG3000)

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.0.1
  2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
    Cable Gateway Pro CG3000 barcode sticker - Login details
  3. Select Wireless > WiFi-5GHz > Basic.
    Note:     Using the 5GHz Wi-Fi network is recommended for the best performance. If you have older Wi-Fi devices and need to check the 2.4GHz Wi-Fi network, select Wireless > WiFi-2.4GHz > Basic instead.
  4. Make sure Enable Primary Network is ticked.
  5. Make sure Hide Access Point is not ticked. If the access point is hidden, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the Wi-Fi Network Name (SSID).
  7. If you made any changes, hit Apply/Save to finish.
    Cable Gateway Pro CG3000 - Basic WiFi Settings

 

Cable Gateway Pro (CG2200)

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.0.1
  2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
  3. On the menu bar, you'll see options for both the 2.4GHz network and 5GHz network. Select the network you use (5GHz is recommended).
  4. Select Primary Network.
  5. Make sure Primary Network is set to Enabled.
  6. Make sure Hidden SSID is set to Disabled. If Hidden SSID is enabled, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
  7. On this page, you'll also find the Wi-Fi Network Name (SSID) and Password.
  8. If you made any changes, hit Apply to finish.
    CG2200 Basic WiFi settings

 

Cable Gateway Pro (EPC3940L)

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.0.1
  2. Log in with the default username "admin" and default password “password”, or use your custom login details. If this fails, try leaving both fields blank.
  3. On the dashboard, click the blue Wireless panel.
  4. On the Wireless Configuration page, you'll see settings for both the 2.4GHz network and 5GHz network. Make sure Wireless Network is set to ON for the network you use.
  5. On this page, you'll also find the Wi-Fi Network Name and Password (Wireless Passphrase).
  6. If you made any changes, click Save Settings to finish.
    Cable Gateway Pro WiFi settings example

 

This feature is only available on Bizphone Standard and Premium handsets.

Select one of the links below to jump to a query:

Busy Lamp Field Features

Busy Lamp Field allows you to watch that status of another user that is assigned to your group, call other users in your group, or transfer calls to those users.

View User Status

Standard Handsets (T43U, T42S. or T42G)

  • Entries and their associated DSS keys are on the left and right of your screen.
  • A green light indicates that user is available.
  • A red light indicates that user is busy.

Premium Handsets (T48U, T48S or T48G)

  • Entries are on the left and right of your screen. Press More+ in the bottom right corner to view all entries.
  • A green head next to the entry indicates that user is available.
  • A red head next to the entry indicates that user is busy.

Transfer to Users

  • During a call, select BLF entry for a user.
  • Press the Transfer soft key for a semi-attended transfer; OR
  • Wait for user to pick up, then press Transfer for an attended transfer.

Call Barge

  • When you see a user is busy on a call (red light/head), select the user.
  • A three-way conference will begin.
  • To leave the conference, hang up.

Setting up Busy Lamp Field

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Busy Lamp Field.
  4. Select a user and use the right arrow button to assign them to Assigned BizPhone Users. This adds the user to the busy lamp field.
    BizPhone Busy Lamp Field Right arrow
  5. To reverse this, select a user and use the left arrow button to assign them to Available BizPhone Users. This removed the user from the busy lamp field.
    BizPhone Busy Lamp Field Left arrow
  6. Select Update to save your changes.
  7. You may need to restart your handset for changes to take effect.

BizPhone's Call Park feature allows you to:

  • Park a call on any BizPhone handset or SoftPhone. Once a call is park, the handset can be hung up without terminating the call.
  • Retrieve a parked call using any BizPhone handset or SoftPhone on your system.

Select one of the links below to jump to a query:

Parking a call

  1. During a call, press the Transfer soft key (or Options soft key > Transfer on a Cordless handset).
  2. Dial *68 and listen for the IVR announcement.
  3. Dial # to park the call at your current handset, or dial the last 5 digits of the phone number for the handset you wish to park at.
  4. The call is now parked and you may hang up.

Retrieving a Parked call

  1. Dial *88.
  2. Dial # to retrieve the call parked at your current handset, or dial the last 5 digits of the phone number for the handset you wish to retrieve the parked call from.
  3. The call is now retrieved.

Call Park Retrieve using Line/DSS keys (Standard & Premium handsets only)

Line keys are found on the left and right sides of the screen on a T42S Standard handset. A maximum of 15 can be created.

DSS keys are found on the left and right sides of the Home screen on a T48S Premium handset. You can press the DSS Keys soft key to view all DSS Keys.

These setup processes must be followed on every handset in order to use the DSS key options.

Set up Call Park

  1. Find and hold down a blank Line/DSS key on your handset.
    Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.
  2. Use the left and right arrow keys to select Speed Dial.
  3. Use the down arrow key to go to step 2 on the setup screen.
  4. Select any Line (Line 1 is default).
  5. Use the down arrow key to go to step 3 on the setup screen.
  6. Use the dial keys to name your DSS key. This must be "P" followed by the handset's full phone number or 5-digit extension, e.g. "P12345" or "PRecep".
  7. Use the down arrow key to go to step 4 on the setup screen.
  8. Set the Value to *68 followed by the DSS key name you assigned without the "P", e.g. "*6812345".
  9. Select Save.

Set up Call Retrieve

  1. Find and hold down a blank Line/DSS key on your handset.
    Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.
  2. Use the left and right arrow keys to select Retrieve Park.
  3. Use the down arrow key to go to step 2 on the setup screen.
  4. Select the same Line as the one chosen for Call Park.
  5. Use the down arrow key to go to step 3 on the setup screen.
  6. Use the dial keys to name your DSS key. This must be "R" followed by the handset's full phone number or 5-digit extension, e.g. "R12345" or "RRecep".
  7. Use the down arrow key to go to step 4 on the setup screen.
  8. Set the Value to the DSS key name you assigned without the "R", e.g. "12345".
  9. Select Save.

Using DSS keys

  1. During a call, select the Transfer soft key.
  2. Select the DSS key assigned to the location you wish to park at, e.g. "P12345" or "PRecep".
  3. The call will be parked and you may hang up.
  4. To retrieve a call, select the DSS key assigned to the location you wish to retrieve from, e.g. "R12345" or "RRecep".
  5. The call will be retrieved.

Someone might have stolen your mobile number if:

  • You cannot make or receive calls or messages when you usually can;
  • Your mobile is showing ‘SOS only’ where reception bars usually appear.

What to do if you suspect your mobile number has been stolen

  1. Check your if your mobile service has Ported Out status by logging in to Toolbox.
  2. Check your email for any notifications from iiNet regarding a mobile service transfer.
  3. Contact us as soon as possible if you suspect someone stole your number.

  

We also recommend that you:

  • Contact your bank or financial institution straight away and tell them someone might be committing fraud;
  • Consider changing your passwords for accounts such as your bank, email and social media;
  • Report any fraud to local police or the Australian Federal Police;
  • Report any cybercrime relating to identity theft and online fraud to the Australian Cyber Security Centre;
  • Contact IDCARE on 1300 432 273 if you want help with identity crime or cyber security;
  • Report the activity to Scamwatch.

 

How someone can steal your number

If a criminal has your personal information, they can steal your mobile number in a couple of ways:

  • An unauthorised port - the criminal contacts a new telco and pretends to be you, sets up an account and ports your number.
  • A SIM swap - the criminal contacts your current telco pretending to be you and requests a new SIM that has your number.

Once a criminal has your number, they can receive SMS verification codes. This means they can get access to services such as your bank, email and social media.

 

How we can help

If someone ported your number without your consent, we can reverse the port.

If someone made a SIM swap without your consent, we can deactivate the SIM and provide you a new one.

Before a mobile number is ported, iiNet carries out additional validation checks to ensure the port is authorised. We send a unique verification code via SMS to the affected mobile number. This verification code is required to authorise a porting request, which helps to protect our customers from having their mobile numbers stolen.

Please follow the steps below to set up your Netgear Nighthawk RAX80.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box into the yellow Internet port on your Nighthawk router.
    Netgear Nighthawk RAX80 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX80 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet.
  7. Select Yes to Does your Internet connection require a login?
  8. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  9. Enter your iiNet username and password. 
  10. Click Apply.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX80 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX80.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from UNI-D1 on your NBN Connection Box into the yellow Internet port on your Nighthawk router.
    Note: If UNI-D1 doesn't work, try each UNI-D port. 
    Netgear Nighthawk RAX80 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX80 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet.
  7. Select Yes to Does your Internet connection require a login?
  8. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  9. Enter your iiNet username and password.
  10. Click Apply.
  11. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX80 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX80.

  1. Ensure your nbn Connection Device is turned on.
  2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the yellow Internet port on your Nighthawk router.
    Netgear Nighthawk RAX80 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX80 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet.
  7. Select Yes to Does your Internet connection require a login?
  8. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  9. Enter your iiNet username and password.
  10. Click Apply.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX80 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX120.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from UNI-D1 on your nbn Connection Box into the Internet/WAN port on your Nighthawk router.
    Note: If UNI-D1 doesn't work, try each UNI-D port. 
    Netgear Nighthawk RAX120 Internet/WAN port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX120 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet Port for WAN Preference.
  7. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  8. Enter your iiNet username and password.
  9. Click Apply.
  10. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX120 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX120.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box into the Internet/WAN port on your Nighthawk router.
    Netgear Nighthawk RAX120 Internet/WAN port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear Nighthawk RAX120 Power port
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.1.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. Select Internet Port for WAN Preference.
  7. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  8. Enter your iiNet username and password. 
  9. Click Apply.
  10. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select Advanced, Advanced Setup and VLAN/Bridge Settings.
    - Enable VLAN/Bridge Setup check box. 
    - Select By VLAN tag group. 
    - Click Add.
    - Enter a Name for the VLAN (e.g. "Internet").
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority and Add.
    - Click Apply.

Your Netgear Nighthawk RAX120 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Global Address Book allows up to 500 contacts to be uploaded and accessed by Standard, Premium or Cordless handsets.

This feature is not available for SoftPhone or Desktop/Mobile clients.

Select one of the links below to jump to a query:

Creating a Global Address Book file

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the arrow next to Global Address Book to expand this section.
  3. Select See sample csv and save the file to a familiar location on your computer.
    BizPhone Frontier Portal - Global Address Book see sample CSV
  4. Open the sample CSV file using Microsoft Excel. Adjust the example entries and add more names and phone numbers as desired.
    Note: Landline phone numbers must include the prefix for the area code, e.g. "02" for NSW. A maximum of 500 entries is supported.
    BizPhone Frontier Portal - Global Address Book example Excel
  5. Save the spreadsheet as a .CSV (comma delimited) file.
  6. Return to Frontier Portal. Under Global Address Book, select Browse.
  7. Locate and select your .CSV file, then select Update.
    Note: You can update an existing Global Address book file in the same way.
    BizPhone Frontier Portal - Global Address Book update CSV
  8. You must restart your BizPhone handset(s) after any changes in order to access the updated Global Address Book.

Error messages when uploading your .CSV file

If you encounter an error when uploading your file:

BizPhone Frontier Portal - Global Address Book error

Please ensure that your .CSV file:

  1. Has no more than 500 contacts in total.
  2. Does not exceed 50 characters per Name field.
  3. Contains no special characters i.e: .~!@#$%^&*()_+-=[]{}|\:'<>?,./
  4. Contains no double spaces e.g. “John  Doe”.
  5. Contains no leading/lagging spaces in the Name field e.g. " Name" or "Name ".

 
Resolving these file issues should allow you to upload successfully. If you encounter an error you cannot resolve, please call us on 13 86 89 for assistance.

Accessing the Global Address Book from your handset

Cordless DECT Handsets (W76P, W60P or W56P)

  1. Press the OK handset key.
  2. Use the Up and Down handset keys to find Directory, then press OK.
  3. Select Network Dir.
  4. Select GroupCommon.
  5. Select the desired Name and Phone number from the Global Address Book.

Standard Handsets (T43U, T42S. or T42G)

  1. Press the Directory soft key.
  2. Use the Up and Down handset keys to find and select Group Common.
  3. Select the desired Name and Phone number from the Global Address Book.

Premium Handsets (T48U, T48S or T48G)

  1. Select Directory on the main LCD screen.
  2. Select Group Common from the left-hand menu.
  3. Select the desired Name and Phone number from the Global Address Book.