How to check registration

Check the handset screen for the following icons:

Icon	Description	Notes
	Network unavailable	The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
	Registered successfully	The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
	Register failed	The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
	Registering	The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
2. Make sure your handset is connected correctly to your modem or network switch.
3. Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
4. Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
5. Restart your modem.
6. If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
7. Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
8. Connect your handset to an alternate LAN port on the back of your modem or network switch.
9. Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
10. If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
11. Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
12. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
13. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
14. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

Please follow the steps below to set up your D-Link DSL-2878.

1. Ensure your NBN® Connection Box is turned on.
2. Plug an Ethernet cable from UNI-D1 port on your NBN Connection Box into the yellow LAN/WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-2878 on using the Power button on the side.
   
4. Connect a device to your SL-2878 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Select Settings then select Internet.
6. Select Ethernet as Configure your WAN connection. 
7. Select Advanced Settings.
8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Enter 2 for Vlan ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-2878 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please select your handset to view the troubleshooting guide:

• Standard
• Premium
• Cordless
• ATA

If your handset is not listed here, please contact us for assistance.

Please follow the steps below to set up your D-Link DSL-2878.

1. Ensure your NBN® Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the yellow LAN/WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-2878 on using the Power button on the side.
   
4. Connect a device to your DSL-2878 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Select Settings then select Internet.
6. Select Ethernet as Configure your WAN connection. 
7. Select Advanced Settings.
8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Enter 2 for Vlan ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-2878 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-2878.

1. Plug a phone cable from your telephone wall socket into the grey Broadband port on your D-Link router.
   
2. Plug in the power cable and turn your DSL-2878 on using the Power button on the side.
   
3. Connect a device to your DSL-2878 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
4. Select Settings then select Internet.
5. Select VDSL as Configure your WAN connection. 
6. Select Advanced Settings.
7. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Enter 2 for Vlan ID.
8. Select PPPoE for Connection.
9. Enter your iiNet username and password.
10. Click Save.

Your D-Link DSL-2878 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure you NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the red WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select Ethernet as Configure your WAN connection. 
8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure you NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the red WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select Ethernet as Configure your WAN connection. 
8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure you NBN® Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the red WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select Ethernet as Configure your WAN connection. 
8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure that your modem has the latest firmware available from D-Link installed.
2. Plug a phone cable from your telephone wall socket into the grey DSL port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select VDSL as Configure your WAN connection. 
8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear D6400.

Important: Before you get started, ensure your modem is running the latest firmware from Netgear. Older firmware may not be compatible.

1. Ensure your NBN® Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D 1 port on your NBN Connection Box into the red Internet port on your D6400. If UNI-D 1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your D6400 on using the Power button.
   
4. Connect a device to your D6400 via WiFi or Ethernet cable and go to http://192.168.0.1
   or http://www.routerlogin.net in your browser.
5. Log in with your Netgear username and password. By default these are:
   Username: admin
   Password: password
6. On the home screen, click Advanced.
7. Click Setup.
8. Click Advanced Setup.
9. Click WAN Setup.
10. Select Must use Ethernet WAN from the WAN Preference drop down.
11. Click Apply.
12. Click Basic.
13. Click Internet.
14. Select Australia from the Country drop down.
15. Select Other from the ISP drop down.
16. More settings are needed:
    - Tick the checkbox next to Use VLANID.
    - Enter 2 in the text box next to Use VLANID.
    - Enter 0 (zero) in the Priority text box.
17. Click Yes under Does your Internet connection require a login?
18. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
19. Enter your iiNet username and password.
20. Leave the other settings as they are and click Apply.
     

Your Netgear D6400 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.