Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.

 

Call Forward handset quick codes

Action	Dial quick code
Activate Call Forward Busy (forward when phone is engaged)	*90 <PHONE NUMBER>
Deactivate Call Forward Busy	*91
Activate Call Forward No Answer (forward when call is not answered)	*92 <PHONE NUMBER>
Deactivate Call Forward No Answer	*93
Activate Call Forward Immediate (forward calls immediately)	*72 <PHONE NUMBER>
Deactivate Call Forward Immediate	*73
Activate Call Forward Not Reachable (forward when phone is offline, inactive or faulty)	*94 <PHONE NUMBER>
Deactivate Call Forward Not Reachable	*95

Call Forward settings via Frontier Portal

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select the desired BizPhone user to edit.
   
3. Select Basic.
4. Under "Call Forward", set the switches for the desired call forwarding options (No Answer, Busy, Immediate or Not Reachable) to ON if you wish to enable them, or OFF if you wish to disable them.
5. Enter the phone number to forward calls to for each enabled option.
   
6. Hit Update at the bottom of the screen to save.

 

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the yellow Internet port on your Orbi.
   
3. Plug in the power cable and turn your Orbi on using the Power button.
   
4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
5. Log in with your Netgear username and password. By default these are:
   Username: admin
   Password: password
6. On the home screen, click Advanced.
7. Click Setup.
8. Click Internet Setup.
9. Click Yes under Does your Internet connection require a login?
10. Select PPPoE as Internet Service Provider.
11. Enter your iiNet username and password.
12. Click Apply.
13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Device into the yellow Internet port on your Orbi.
   
3. Plug in the power cable and turn your Orbi on using the Power button.
   
4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
5. Log in with your Netgear username and password. By defaults these are:
   Username: admin
   Password: password
6. On the home screen, click Advanced.
7. Click Setup.
8. Click Internet Setup.
9. Click Yes under Does your Internet connection require a login?
10. Select PPPoE as Internet Service Provider.
11. Enter your iiNet username and password.
12. Click Apply.
13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Device into the yellow Internet port on your Orbi.
   Note: If UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your Orbi on using the Power button.
   
4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
5. Log in with your Netgear username and password. By defaults these are:
   Username: admin
   Password: password
6. On the home screen, click Advanced.
7. Click Setup.
8. Click Internet Setup.
9. Click Yes under Does your Internet connection require a login?
10. Select PPPoE as Internet Service Provider.
11. Enter your iiNet username and password.
12. Click Apply.
13. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.

Select one of the links below to jump to a query:

These guides will help you set up older iiNet modems.

Don't have an iiNet modem? Check out our BYO Modem Setup Guides.

 

Choose your modem

Picture	Modem
	Cable Gateway Pro (CG3000 & CG2200)
	TP-Link VR1600v Modem
	Nokia FastMile R1 5G Modem
	TG-789 Broadband Gateway
	Cable Gateway Pro (EPC3940L)
	TG-1 Broadband Gateway
	Huawei HG658 for VDSL2
	Huawei HG659 for nbn HFC
	Budii Lite®
	Budii®
	Modem not listed here? See Current iiNet modems.

 

Cable Gateway Pro (CG3000 & CG2200)

• Set up Ultra Cable

 

More guides

• Change Wi-Fi password
• Change modem password
• Factory reset modem
• Modem status lights

 

TP-Link VR1600v Modem

Choose which type of internet you have - this will be mentioned in emails from us about your order:

• Set up nbn FTTP
• Set up nbn FTTC
• Set up nbn FTTB/N
• Set up nbn HFC
• Set up nbn Wireless
• Set up nbn Satellite
• Set up Ultra FTTB
• Set up Ultra VDSL2
• Set up FTTH (OptiComm/RedTrain)

 

More guides

• Factory reset modem    
• Change Wi-Fi password
• Change modem password
• TP-Link Download Centre
• Note: WPS is disabled by default. It can be manually enabled by logging into the modem settings at http://192.168.1.1 and selecting Advanced > Wireless > Advanced Settings, then tick Enable for WPS and Save.

 

Nokia FastMile R1 5G Modem

• Set up 5G Home Broadband

 

More guides

• Change Wi-Fi password
• Change modem password
• Factory reset modem

 

TG-789 Broadband Gateway

Choose which type of internet you have - this will be mentioned in emails from us about your order:

• Set up nbn FTTC
• Set up nbn FTTB/N
• Set up nbn FTTP
• Set up nbn HFC
• Set up nbn Wireless
• Set up nbn Satellite
• Set up Ultra VDSL2
• Set up FTTH (OptiComm/RedTrain)

 

More guides

• Change Wi-Fi password
• Change modem password
• File

  TG-789 User Manual

 

Cable Gateway Pro (EPC3940L)

• Set up Ultra Cable

 

More guides

• Factory reset modem
• Change modem password

 

TG-1 Broadband Gateway

• File

  Setup Guide

 

More guides

• File

  User Manual

 

iiNet Huawei HG658

• File

  Set up Ultra VDSL2

 

iiNet Huawei HG659

• File

  Set up nbn HFC

 

Budii Lite®

• File

  Setup Guide

 

More guides

• File

  User Manual

 

Budii® 

• File

  Set up nbn

 

More guides

• File

  User Manual
• File

  Handset Guide

 

Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Device is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password.
   
   By default these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from from the yellow Gateway port on your NBN Connection Device into the blue WAN port on your ASUS router.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Box is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password.
   
   By default these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to the blue WAN port on your ASUS router.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Device is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password. By default, these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port on your NBN Connection Box to the blue WAN port on your ASUS router.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.