Please follow the steps below to set up your D-Link DSL-4320L.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into any LAN port on your D-Link router. 
   
3. Plug in the power cable and turn your DSL-4320L on using the Power button.
   
4. Connect a device to your DSL-4320L via WiFi or Ethernet cable and go to http://dlinkrouter.local or http://192.168.1.1 in your browser.
5. Select Username/Password Connection (PPPoE) as Internet Connection.
6. Enter your iiNet username and password.
7. Select Next and continue with the Wizard in setting up your WiFi.
8. Select Internet and Advanced Settings.
9. Select Residential Gateway from the WAN Access Type drop down.
10. Select the port connected to your NBN Connection Device for Ether WAN Port.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Enable Tagged VLAN.
    - Enter 2 in the VLAN ID option.
    - Enter 0 in the VLAN Priority option.
12. Click Save at the end of the Wizard.

Your D-Link DSL-4320L should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link AX6000.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box into the blue WAN port on your TP-Link router.
   
3. Plug in the power cable and turn your AX6000 on using the Power button.
4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Log in with your TP-Link username and password. By default these are:
   Username: admin
   Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE as Internet Connection Type.
9. Enter your iiNet Username and Password.
10. Select IPTV option and enabled IPTV.
11. Select Custom from ISP Profile.
12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link AX6000.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the blue WAN port on your TP-Link router. 
   
3. Plug in the power cable and turn your AX6000 on using the Power button.
4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Log in with your TP-Link username and password. By default these are:
   Username: admin
   Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE as Internet Connection Type.
9. Enter your iiNet Username and Password.
10. Select IPTV option and enabled IPTV.
11. Select Custom from ISP Profile.
12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link AX6000.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your TP-Link router.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your AX6000 on using the Power button.
4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Log in with your TP-Link username and password. By default these are:
   Username: admin
   Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE as Internet Connection Type.
9. Enter your iiNet Username and Password.
10. Select IPTV option and enabled IPTV.
11. Select Custom from ISP Profile.
12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.

The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box.

By default. the PIN is 0000. Please follow the instructions below to change the PIN.

1. Press the Menu button on your Fetch remote.
2. Select the Gear icon.
3. Select User.
4. Select PIN Change.
5. Enter your current PIN.
6. Enter and then confirm your new PIN.
7. Select Save.
8. Select OK to finish.

If you can't get calls on your nbn® phone or Netphone service, these steps will help you identify the issue.

nbn® Phone and Netphone are VoIP phone services that work over the internet.

1. Is your phone service still new? We'll send you and email and SMS when it's ready to use.
    
   If you're moving an existing phone number to iiNet: After your internet is connected, it can take up to 5 days to transfer your number. During this time you can make calls using a temporary number, but you won't get calls.
2. Is your internet working? Your phone service can't work without internet. You can check your address for an internet outage or planned maintenance on our Network Status page.
3. Find your modem and make sure your phone and all cables are plugged in securely and not damaged. Replace any damaged cables.
    
   Note: If your phone is damaged, please replace it or contact the seller for a warranty claim.
4. Make sure your phone has power. Wireless phones may have batteries that need to be recharged or replaced.
5. Turn off your modem’s power outlet for at least 5 minutes.
6. Turn the outlet back on and wait for your modem’s lights to settle, then try to make a call.
7. If you still can't get calls, please use an alternative phone service to call us on 13 22 58 for further assistance.
    
   Note: If you have no access to a working phone service, please email support@iinet.net.au.

1. Turn off your modem at the wall socket.

2. Wait 60 seconds and turn your modem back on.

3. When the modem lights have settled into a stable pattern, run a speed test.
   
   Note: If you're testing your speed on a device connected to your modem via Wi-Fi, stand next to your modem to rule out any Wi-Fi signal issues.

4. If your Wi-Fi is only slow in certain parts of your home, check out our guide on improving Wi-Fi signals.

5. Unplug all other devices connected to your modem's Ethernet ports.

6. Turn off or disconnect all other devices connected to your modem's Wi-Fi (except one test device such as a mobile phone).

7. On the test device, close all apps or programs that are using your broadband connection and turn off any mobile data networks (e.g. 4G).

8. Run a speed test.
   
   If speed improves on a single device, you may be running more devices or programs than your current plan can handle. Please call us on 13 19 17 to see if you can switch to a different type of internet service that will better suit your needs.

9. If you have an iiNet modem and require further assistance, please call us on 13 22 58.

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn HFC.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTC.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTP.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query: