Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Device is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password.
   
   By default these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from from the yellow Gateway port on your NBN Connection Device into the blue WAN port on your ASUS router.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Box is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password.
   
   By default these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to the blue WAN port on your ASUS router.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS RT-AC68U.

1. Ensure your nbn Connection Device is turned on.
2. Plug in the power cable and turn your ASUS on using the Power button.
   
3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
4. Log in with your ASUS username and password. By default, these are:
   Username: admin
   Password: admin
5. On the home screen, select Advanced Settings > WAN.
6. Click Internet Connection tab.
7. Select PPPoE for WAN Connection Type.
8. Enter your username and password and select Apply.
9. Select Advanced Settings > LAN > IPTV.
10. Set the ISP Profile to Manual.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
12. Select Apply.
13. Reboot the modem and once rebooted, connect an Ethernet cable from the UNI-D1 port on your NBN Connection Box to the blue WAN port on your ASUS router.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your ASUS DSL-AC68U.

1. Plug in the power cable and turn your ASUS on using the Power button.
   
2. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
3. Log in with your ASUS username and password.
   
   By default these are:
   Username: admin
   Password: admin
4. On the home screen, select Advanced Settings > WAN.
5. Click Internet Connection tab.
6. Set WAN Type to DSL.
7. Select PPPoE for WAN Connection Type.
8. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Under the 802.1Q option - Change to Enable. Enter 2 in VLAN ID and enter 0 in 802.1P.
   Note: Should this option not be available, check under Advanced Settings > LAN > IPTV. Set the ISP Profile to Manual, then set Internet VID to 2 and PRI to 0.
9. Enter your username and password as PPP Username and Password.
10. Select Apply.
11. Reboot the modem and once rebooted, plug the phone cable from your telephone wall socket into the blue DSL port on your ASUS.
    

Your ASUS DSL-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-4320L.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into any LAN port on your D-Link router. 
   
3. Plug in the power cable and turn your DSL-4320L on using the Power button.
   
4. Connect a device to your DSL-4320L via WiFi or Ethernet cable and go to http://dlinkrouter.local or http://192.168.1.1 in your browser.
5. Select Username/Password Connection (PPPoE) as Internet Connection.
6. Enter your iiNet username and password.
7. Select Next and continue with the Wizard in setting up your WiFi.
8. Select Internet and Advanced Settings.
9. Select Residential Gateway from the WAN Access Type drop down.
10. Select the port connected to your NBN Connection Device for Ether WAN Port.
11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Enable Tagged VLAN.
    - Enter 2 in the VLAN ID option.
    - Enter 0 in the VLAN Priority option.
12. Click Save at the end of the Wizard.

Your D-Link DSL-4320L should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link AX6000.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box into the blue WAN port on your TP-Link router.
   
3. Plug in the power cable and turn your AX6000 on using the Power button.
4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Log in with your TP-Link username and password. By default these are:
   Username: admin
   Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE as Internet Connection Type.
9. Enter your iiNet Username and Password.
10. Select IPTV option and enabled IPTV.
11. Select Custom from ISP Profile.
12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link AX6000.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the blue WAN port on your TP-Link router. 
   
3. Plug in the power cable and turn your AX6000 on using the Power button.
4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Log in with your TP-Link username and password. By default these are:
   Username: admin
   Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE as Internet Connection Type.
9. Enter your iiNet Username and Password.
10. Select IPTV option and enabled IPTV.
11. Select Custom from ISP Profile.
12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TP-Link AX6000.

1. Ensure your nbn Connection Device is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your TP-Link router.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your AX6000 on using the Power button.
4. Connect a device to your AX6000 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Log in with your TP-Link username and password. By default these are:
   Username: admin
   Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE as Internet Connection Type.
9. Enter your iiNet Username and Password.
10. Select IPTV option and enabled IPTV.
11. Select Custom from ISP Profile.
12. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 2 for Internet VLAN ID and 0 for Internet VLAN Priority and enable 802.1Q Tag.
13. Select Save.

Your TP-Link AX6000 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.

The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box.

By default. the PIN is 0000. Please follow the instructions below to change the PIN.

1. Press the Menu button on your Fetch remote.
2. Select the Gear icon.
3. Select User.
4. Select PIN Change.
5. Enter your current PIN.
6. Enter and then confirm your new PIN.
7. Select Save.
8. Select OK to finish.

If you can't get calls on your nbn® phone or Netphone service, these steps will help you identify the issue.

nbn® Phone and Netphone are VoIP phone services that work over the internet.

1. Is your phone service still new? We'll send you and email and SMS when it's ready to use.
    
   If you're moving an existing phone number to iiNet: After your internet is connected, it can take up to 5 days to transfer your number. During this time you can make calls using a temporary number, but you won't get calls.
2. Is your internet working? Your phone service can't work without internet. You can check your address for an internet outage or planned maintenance on our Network Status page.
3. Find your modem and make sure your phone and all cables are plugged in securely and not damaged. Replace any damaged cables.
    
   Note: If your phone is damaged, please replace it or contact the seller for a warranty claim.
4. Make sure your phone has power. Wireless phones may have batteries that need to be recharged or replaced.
5. Turn off your modem’s power outlet for at least 5 minutes.
6. Turn the outlet back on and wait for your modem’s lights to settle, then try to make a call.
7. If you still can't get calls, please use an alternative phone service to call us on 13 22 58 for further assistance.
    
   Note: If you have no access to a working phone service, please email support@iinet.net.au.