If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Note: If you have an outstanding balance on your account (e.g. an overdue invoice), an automatic payment for the amount owing will be attempted when you save your new payment details.

1. Log in to Toolbox and select Payment Details.
2. Under "Payment Method", current payment details will be shown. Select Edit Payment Method. 
   
3. Select either Credit Card or Direct Debit, then fill out the required details for your selected payment method:
   
   - Credit Card (Credit or Debit cards) requires a Name on Card, Card Number, Expiration Date and Security Code. Applicable surcharges for Amex cards will be noted at the end of the form.
   
   - Direct Debit requires a BSB and Account number, an Account name, and agreement to the terms and conditions of the Direct Debit Authority Agreement.
   
   Please note: Payment details must use an Authorised Deposit-taking Institution (ADI). Non-ADI payment methods such as Visa Debit gift cards cannot be used.
    
4. Click Review my order to submit your change request and finish. 
   

iiNet regularly reviews our Amex surcharges as per RBA merchant pricing rules. Our current surcharges are based on actual costs and can be found in our Pricing Schedule.

Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox. The amount owing will be shown in the account overview.
2. Select Make a payment.
   
   Note: If your amount owing is $0.00, any payment you make in advance will be held as a credit on your account and used on your next invoice.
   
3. Enter the amount to pay in the Credit/Charge Amount field, then Proceed.
   
4. Fill out the required details, including Name on Card, Card Number, Expiration Date and Security Code.
   Note: Any applicable surcharges will be shown on screen.
5. Click Make payment to finish.
   

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select Invoices. 
   
2. You'll see a list of all invoices. To download any particular invoice as PDF file, hit Download Invoice.
   
   Note: If you can't view downloaded PDF files, you'll need to install Adobe Reader on your computer, tablet or smartphone. 
   
3. To see phone calls that are included on any particular invoice, you can select View Call History. 
   

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select the Phone service under Select service to manage. 
   
2. Select Call History. Calls for the current billing period will be shown by default. 
   
3. To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section. 
   
4. To search by billing period, select Invoice, choose the invoice date and hit Search.
5. To search for specific calls, select Calls made. You have several search options to refine :

   - Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
   - Call type: Only show Local, national, Mobile or International calls made in the search results.
   - Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.

6. One or more of these search refinements must be filled our before you may hit Search.

   The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.

   

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select the broadband service under Select service to manage. 
   
     
2. Select Check Usage. Usage for the current billing period (including a graph to break down daily usage) will be shown by default. 
   
3. To see usage for previous months, change the selection in the See usage from drop-down menu. 
   

This article will explain the basics for Toolbox, our online account management tool.

Select one of the links below to jump to a query:

• Logging in to Toolbox
• How to navigate the layout
• Section 1 - Account overview
• Section 2 - Service management
• Section 3 - Account management
• Section 4 - Logout button

Logging in to Toolbox

1. Go to Toolbox or select Toolbox on the Menu bar once you’re on the iiNet website.
2. Log in with the username and password for your iiNet account. A one-time passcode will be sent to the mobile number in your account’s contact details.
3. You can retrieve forgotten passwords at https://iinet.net.au/password.
4. If you can't log in or receive the one-time passcode please contact us. After confirming your identity, we can help you access your account.

 

How to navigate the layout

After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.

Section 1 - Account overview

This is a fixed section that lists the following information:

Information	Useful for
Primary contact name	Confirming the account holder (bill receiver)
Broadband username	Logging into Toolbox and Webmail
Customer ID	Reference number when contacting us
Amount owing	Checking if any money is owed on the account Make a Payment shortcut

Section 2 - Service management

This section has a drop-down menu that you can use to select which service to manage.

This selection is also displayed in the main window of Toolbox after logging in.

Additional options will display depending on which type of service is selected:

Service type	Addtional options	Useful for
Broadband	Dashboard	Quick overview of plan Check current data usage (simple) Check when usage resets Add a Data pack
	Check usage	Check current data usage (detailed) Check when usage resets Check data usage history Add a Data Pack
	Change plan	Check current plan details Change broadband plan
	Moving Home	Lodge a relocation for your iiNet services
	Settings	Toggle Port Blocking
Phone/Mobile	Dashboard	Quick overview of plan Check current call usage (simple)
	Call History	Check current call usage (detailed) Check call usage history
	Manage Call Packs	Add or remove call packs
	Settings	Toggle Calling Line ID Blocking Toggle Call Barring options Toggle Call Forwarding/Diverting options
Fetch	Add Fetch Multiroom	Purchase an additional Mini set top box
	Upgrade to Mighty	Upgrade from a Mini to a Mighty set top box

Section 3 - Account management

This is a fixed section that gives you the following options:

Option	Useful for
About Me	Check current contact details Update contact details Add, edit or remove additional contacts Change account password Change contact preferences (e.g. newsletter subscriptions)
Invoices	Check invoice history
Payment Details	Check current payment details (partially censored) Update payment details Change the bill receiver
Notifications	Check history of account notifications
Add New Service	Add an additional service to your account
Linked Accounts	View and manage linked accounts - learn more

Section 4 - Logout button

Use this button to log out after using Toolbox. Logging out is especially important on public or shared computers.

The Logout button is also present in the top right-hand corner of the page.

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.

Things to note

• Note that ONLINE, DOWNSTREAM and UPSTREAM lights will all FLASH briefly when the Connection Box is powered on. This is a self-test and no action is needed, just wait for the Connection Box to finish booting up.
• If both UPSTREAM and DOWNSTREAM lights are FLASHING but ONLINE light is OFF, there is no connection to the nbn. Please call us on 13 22 58 for assistance.
• If both UPSTREAM and DOWNSTREAM lights are FLASHING and ONLINE light is ON, a firmware update is in progress. No action is needed - simply wait for the update to complete.

Status lights

On the back

The UNI-D1 port on the back of the Connection Box has LINK lights to indicate cable connection to a computer or router.

• Green: Cable connection detected. If this light is off, try another CAT5e or CAT6 Ethernet cable.
• Yellow: Old CAT5 Ethernet cable is in use - this may not allow throughput of the full speed of your nbn HFC service.

On the front

This information applies to nbn Satellite services provided by iiNet before 6 December 2023.

nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.

Please note that this Fair Use Policy enforcement is implemented at a wholesale level, which means it applies to all the nbn Satellite services nationwide including iiNet and any other retail service provider of nbn Satellite services. iiNet does not have the ability to remove or change any speed restrictions that nbn® applies.

Select one of the links below to jump to a query:

The article will explain the status light found on the nbn Connection Box supplied for iiNet nbn Satellite services, which may be useful when troubleshooting nbn Satellite connection issues or speed issues.

Status lights

The nbn Satellite Connection Box has just one status light on the front of the modem which changes colour to indicate certain states:

UNI-D Indicator lights

In addition to the main status light, each of the four UNI-D ports on the side of your nbn Satellite Connection Box has a light to indicate internal Ethernet networking speed. Please note that this is the transmission speed between the nbn Satellite Connection Box and the computer or router connected via Ethernet, not your overall broadband speed.

• If the green light is lit, this indicates a 100/10Mbps internal network speed, meaning a CAT5 Ethernet cable has been used. The light may flash during network activity.
• If the yellow light is lit, this indicates a 1000Mbps internal network speed, meaning a CAT5e or CAT6 Ethernet cable has been used. The light may flash during network activity.
• If both lights are out even though the Ethernet cable is connected at both ends and both devices have power, this may indicate that the UNI-D port is inactive, or a fault with the Ethernet cable. Try another Ethernet cable. If the issue persists or you're not sure which UNI-D port to use, please call us on 13 22 58 for assistance.

Here’s what you need to know about speeds on iiNet nbn.

Select one of the links below to jump to a query: