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Please follow the steps below to set up your TG-789 Broadband Gateway.

Ensure your nbn Connection Device is turned on.
Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the red WAN port on your TG-789.
Plug in the power cable and turn your TG-789 on using the Power button.
Connect a device to your TG-789 via WiFi or Ethernet cable and go to http://10.1.1.1 in your browser.
Log in with your TG-789 username and password. By default, these are printed on the barcode sticker at the bottom of your TG-789.
On the home screen, click Setup Wizard in the top right hand corner.
Select iiNet as the Internet Service Provider.
Select Ethernet as the WAN Interface.
Select PPP over Ethernet as WAN Type.
Change VLAN Enabled to On.
Set VLAN ID to 2.
Enter your iiNet username and password.
Select Next and continue with the Wizard in setting up your WiFi.
Select Finish at the end of the Wizard.

Your TG-789 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your TG-789 Broadband Gateway.

Ensure your nbn Connection Box is turned on.
Plug an Ethernet cable from the UNI-D 1 port on your nbn Connection Box into the red WAN port on your TG-789. If UNI-D 1 doesn't work, try each UNI-D port.
Plug in the power cable and turn your TG-789 on using the Power button.
Connect a device to your TG-789 via WiFi or Ethernet cable and go to http://10.1.1.1 in your browser.
Log in with your TG-789 username and password. By default, these are printed on the barcode sticker at the bottom of your TG-789.
On the home screen, click Setup Wizard in the top right hand corner.
Select iiNet as the Internet Service Provider.
Select Ethernet as the WAN Interface.
Select PPP over Ethernet as WAN Type.
Change VLAN Enabled to On.
Set VLAN ID to 2.
Enter your iiNet username and password.
Select Next and continue with the Wizard in setting up your WiFi.
Select Finish at the end of the Wizard.

Your TG-789 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Appendix - Legacy settings

If you are an existing iiNet customer and the above settings don't work for you, please try these legacy settings:

Internet Service Provider: iiNet
WAN Interface: Ethernet
WAN Type: Dynamic IP Address
VLAN Enabled: Off

The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box.

By default. the PIN is 0000. Please follow the instructions below to change the PIN.

Press the Menu button on your Fetch remote.
Select the Gear icon.
Select User.
Select PIN Change.
Enter your current PIN.
Enter and then confirm your new PIN.
Select Save.
Select OK to finish.

Please follow the steps below to set up your D-Link DSL-G225.

Ensure your nbn Connection Box is turned on.
Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the red WAN port on your D-Link router.

Note: if UNI-D1 doesn't work, try each UNI-D port.
Plug in the power cable and turn your DSL-G225 on using the Power button.
Connect a device to your DSL-G225 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Log in with your D-Link username and password.

By default these are:
Username: admin
Password: admin
On the home screen, select Setup Wizard.
Complete Step 1 Change Device Login Password and make note of the new password.
Complete Step 2 Set Time and Date for your location.
Select ETH WAN as the WAN Service Type.
Select Australia from the Country drop down.
Select Others from the Internet Service Provider drop down.
Select PPPoE from the Protocol drop down.
Enter your iiNet username and password.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enable Multiple VLAN over One Connection by checking the box.
- Enter 0 in the 802.1P Priority (0-7) option.
- Enter 2 in the 802.1Q VLAN ID option.
Select Next and continue with the Wizard in setting up your WiFi.
Select Save/Apply at the end of the Wizard.

Your D-Link DSL-G225 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-G225.

Ensure your nbn Connection Device is turned on.
Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Device into the red WAN port on your D-Link router.
Plug in the power cable and turn your DSL-G225 on using the Power button.
Connect a device to your DSL-G225 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Log in with your D-Link username and password.

By default these are:
Username: admin
Password: admin
On the home screen, select Setup Wizard.
Complete Step 1 Change Device Login Password and make note of the new password.
Complete Step 2 Set Time and Date for your location.
Select ETH WAN as the WAN Service Type.
Select Australia from the Country drop down.
Select Others from the Internet Service Provider drop down.
Select PPPoE from the Protocol drop down.
Enter your iiNet username and password.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enable Multiple VLAN over One Connection by checking the box.
- Enter 0 in the 802.1P Priority (0-7) option.
- Enter 2 in the 802.1Q VLAN ID option.
Select Next and continue with the Wizard in setting up your WiFi.
Select Save/Apply at the end of the Wizard.

Your D-Link DSL-G225 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-G225.

Ensure your nbn Connection Device is turned on.
Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the red WAN port on your D-Link router.
Plug in the power cable and turn your DSL-G225 on using the Power button.
Connect a device to your DSL-G225 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Log in with your D-Link username and password.

By default these are:
Username: admin
Password: admin
On the home screen, select Setup Wizard.
Complete Step 1 Change Device Login Password and make note of the new password.
Complete Step 2 Set Time and Date for your location.
Select ETH WAN as the WAN Service Type.
Select Australia from the Country drop down.
Select Others from the Internet Service Provider drop down.
Select PPPoE from the Protocol drop down.
Enter your iiNet username and password.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enable Multiple VLAN over One Connection by checking the box.
- Enter 0 in the 802.1P Priority (0-7) option.
- Enter 2 in the 802.1Q VLAN ID option.
Select Next and continue with the Wizard in setting up your WiFi.
Select Save/Apply at the end of the Wizard.

Your D-Link DSL-G225 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-G225.

Plug a phone cable from your telephone wall socket into the grey DSL port on your D-Link router.
Plug in the power cable and turn your DSL-G225 on using the Power button.
Connect a device to your DSL-G225 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Log in with your D-Link username and password.

By default these are:
Username: admin
Password: admin
On the home screen, select Setup Wizard.
Complete Step 1 Change Device Login Password and make note of the new password.
Complete Step 2 Set Time and Date for your location.
Select VDSL as the WAN Service Type.
Select Australia from the Country drop down.
Select Others from the Internet Service Provider drop down.
Select PPPoE from the Protocol drop down.
Enter your iiNet username and password.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enable Multiple VLAN over One Connection by checking the box.
- Enter 2 in the 802.1Q VLAN ID option.
Select Next and continue with the Wizard in setting up your WiFi.
Select Save/Apply at the end of the Wizard.

Your D-Link DSL-G225 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.
Ensure that all cables are undamaged and plugged in securely.
If you suspect your handset is faulty due to age and/or wear and tear, we recommend obtaining another handset for troubleshooting.
Attempt to receive a call.
If you have never been able to receive calls, please double-check that you have set up the service correctly. Setup guides for iiNet modems are available here. We also show which port to plug your handset into in the appendix of this guide.

Note: If you have a third-party modem, please check the modem manufacturer's website for support information.
Attempt to receive a call.
Call us on 13 22 58 for further assistance.

*If you have no access to a working phone service, please email support@iinet.net.au.

Appendix - Where to plug in your handset for nbn® Phone & Netphone

Smart Modem Gateway (VX420-G2H) or VX420-G2V Modem

Handsets must be plugged into the green PHONE port:

TP-Link VR1600v

Handsets must be plugged into the Phone 1 port:

TG-1 or TG-789 Broadband Gateway

Handsets must be plugged into the green Netphone port:

Huawei HG658

Handsets must be plugged into the grey Phone1 port:

NetComm NB16WV-02

Handsets must be plugged into the grey Phone port:

Budii Lite or Budii

Handsets must be plugged into the black Netphone port:

BoB2 or BoB Lite

Handsets must be plugged into the green Phone port:

Turn off your modem at the wall socket.
Wait 60 seconds and turn your modem back on.
When the modem lights have settled into a stable pattern, run a speed test.

If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem to rule out any WiFi signal issues.
Connect to your modem's 5GHz WiFi. This is your WiFi network with 5G at the end of the WiFi name (details can be found on the barcode sticker on your modem - example below).

If your speed test result improves, see our guide on improving WiFi signals.
Unplug all other devices connected to your modem's Ethernet ports.
Turn off or disconnect all other devices connected to your modem's WiFi (except one test device such as a mobile phone).
On the test device, close all apps or programs that are using your broadband connection and turn off any mobile data networks (e.g. 4G).
Run a speed test.

If speed improves on a single device, you may be running more devices or programs than your connection can handle and require more bandwidth.

Check your address on our website to see what faster broadband plans are available at your address.
If your WiFi speed has not improved, factory reset your iiNet modem by following this guide.

Important: A factory reset removes all custom settings including your internet service configuration and any custom WiFi network names and passwords.
Set up your iiNet modem again by following the steps in the setup guide.

Note: For info on how to factory reset and re-set up non-iiNet modems, please contact the modem manufacturer or consult the user guide. NBN Setup guides for a limited number of non-iiNet modems are available here.
If you have an iiNet modem and require further assistance, please call us on 13 22 58.

Please click the links below to view setup guides:

If your modem isn't listed here, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.