You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.

Data usage isn't available if you have an unlimited data plan.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select the broadband service under Select service to manage. 
   
     
2. Select Check Usage. Usage for the current billing period (including a graph to break down daily usage) will be shown by default. 
   
3. To see usage for previous months, change the selection in the See usage from drop-down menu. 
   

This article will explain the basics for Toolbox, our online account management tool.

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This information applies to nbn Satellite services provided by iiNet before 6 December 2023.

nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.

Please note that this Fair Use Policy enforcement is implemented at a wholesale level, which means it applies to all the nbn Satellite services nationwide including iiNet and any other retail service provider of nbn Satellite services. iiNet does not have the ability to remove or change any speed restrictions that nbn® applies.

Select one of the links below to jump to a query:

Here’s what you need to know about speeds on iiNet nbn.

 

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Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.

 

Choose your NCB

Picture	nbn® Connection Box
	Current models Supplied from 14 September 2025
	Original model Supplied before 14 September 2025

 

Are the lights behaving strangely?

If you're seeing some really unusual behaviour such as the lights for empty ports flashing, have there been recent lightning storms in your area?

If you think your NCB, cables or other nbn equipment have been affected by a lightning strike, please call us on 13 22 58.

 

Current nbn® FTTP Connection Box models

Most premises will get a one-port NCB, and select premises will get a 4-port NCB. 

There are 2 different models of each, and they both have the same status lights – the only difference between them is the location of the power port.

 

Opening the cover

• If your NCB has the current wall bracket (shown below) then you can always see the lights. To access the ports, you can open the cover from the left side. 
• If your NCB has been fitted into an original wall bracket, the cover opens from the base.

 

nbn® FTTP Connection Box Status Lights

 

Are all the lights off? Press the LIGHTS ON/OFF button to turn the NCB lights back on. When this button is used to turn lights off, they’ll stay off even if the NCB is restarted.

 

Light		States and meaning
Power		Off = No power, or NCB lights are turned off. Press the LIGHTS ON/OFF button to turn the NCB lights back on. Green = Your NCB has power. This light flashes when your NCB is starting up or downloading software.
Optical*		Off = Your NCB is disabled. Please call us on 1300 634 515 (8AM-8PM Mon-Fri, 9AM-6PM Sat-Sun AET) as we'll need to lodge a ticket with nbn®. Green = Successful network connection. This light flashes during connection activity. Red = No connection to the network. Try troubleshooting.
Alarm		Off = No issues detected. Red = Issue detected. Try troubleshooting.
Port		Off = Nothing is plugged into this port.  Green = A device is plugged in. This light will flash during data transfer.

*If you have a 4-port NCB:

• Your Optical light may be green (GPON mode) or blue (XGS-PON mode). If the light is alternating red/green/blue, please call us on 13 22 58 as we’ll need to get your NCB activated.
• You’ll have 4 numbered Port lights to show connections to each port.

 

Original nbn® FTTP Connection Box model

Lifting the cover

If your NCB has a cover, it opens by lifting the cover upwards from the base.

Once the cover is lifted, you'll see the status lights at the top of the NCB and the ports are on the bottom.

 

nbn® FTTP Connection Box Status Lights

Light		States and meaning
Power		Off = No power. Green = Your NCB has power. It's normal if this light looks more orange/yellow than green. Red = Using backup battery power from the Power Supply unit (if you have one).
Optical		Off = Your NCB is disabled. Please call us on 1300 634 515 (8AM-8PM Mon-Fri, 9AM-6PM Sat-Sun AET) as we'll need to lodge a ticket with nbn®. Green = Successful network connection. This light flashes during connection activity. Red = No connection to the network. Try troubleshooting.
Alarm		Off = No devices connected. Green = No issues detected. Red = Issue detected. Try troubleshooting.
UNI-D 1/2/3/4		Off = Nothing is plugged into this port. Only one UNI-D port is active for each nbn service - usually UNI-D 1. If you don't know which UNI-D port to use, call us on 13 22 58 and we'll help you. Orange = A device capable of up to 1000Mbps is plugged in. This light will flash during data transfer. Green = A device capable of up to 10/100Mbps is plugged in. This light will flash during data transfer.
UNI-V 1/2		Off = There is no nbn Fibre Phone service, or it's not currently being used. Note: Fibre Phone is no longer sold as of 15 May 2024. Green  = One or more nbn Fibre phones are off the hook (typically because they are being used). This light flashes if the phone has been off the hook for more than an hour.
Update		Off = It's normla for this light to be off. Green  = Your NCB is currently downloading an update with no issues. Red  = Your NCB has failed to download an update. Please call us on 1300 634 515 (8AM-8PM Mon-Fri, 9AM-6PM Sat-Sun AET) as we'll need to lodge a ticket with nbn®.

 

Where to find your nbn FTTP Connection box Serial Number

The Serial Number for your NCB is listed next to S/N on its barcode sticker.

When you move, we can help you relocate your iiNet services to your new address.

 

The benefits of moving with iiNet

MOVING MADE EASIER	SAVE ON FEES	FLEXIBILITY
- Keep your home phone number - Awesome service from our specialised Movers Team	- $0 Activation Fee on nbn® and Ultra Broadband at your new place - No contract break fees when you relocate	- No lock-in contracts available - Change your plan whenever you need to

 

When to contact us about moving house

Once you know the date(s) you’ll be moving out of your current address and into the new one, please lodge a relocation in Toolbox or call us on 1300 541 714.

It's best to get the ball rolling at least 2-3 weeks before your moving date.

Please note: Relocation work that requires a technician to visit your address cannot commence until you have the keys to your new property.

 

Relocation fees

Save money when you relocate your iiNet broadband

When you relocate your existing iiNet broadband service, you'll pay no contract break fees for your existing contract.

Relocations incur standard broadband activation fees, which vary according to the type of internet being connected at your new address:

Service type	Activation fee
	No lock-in contract	6-month broadband contract
nbn	Nil^	Nil^
Home Wireless Broadband	Nil	N/A
5G Home Broadband	Nil	N/A
ULTRA Broadband Cable	Nil	N/A
ULTRA Broadband VDSL2	Nil	N/A
ULTRA Broadband FTTB	Nil	N/A
OptiComm Fibre (FTTH)	$79.00	N/A

^If you are moving to a newly developed nbn estate, nbn® may charge a New Development fee of $300.

 

Relocation timeframes

Service type	Estimated timeframes*
nbn	Up to 2 working days after connection appointment (appointments subject to technician availability)**
Home Wireless Broadband	Up to 5 working days for modem delivery (if required)
5G Home Broadband	Up to 5 working days for modem delivery (if required)
ULTRA Broadband Cable	Up to 14 working days
ULTRA Broadband VDSL2	Appointment booked within 7 working days, connection occurs on appointment day
ULTRA Broadband FTTB	Up to 20 working days
OptiComm Fibre	Up to 10 working days if established infrastructure is present**

*Actual timeframes may differ based on external factors, technician availability and workload.
** If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.

IMPORTANT: If a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents. Learn more.

 

What should I do with my existing nbn® equipment?

• When you move, you should leave any nbn-branded equipment behind, including any power supply cords or other cabling.
• Once it’s been installed, nbn equipment must remain at that address - it won’t work at your new address.
• We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.

 

Keeping your phone number

You can keep your phone number in the vast majority of cases, except where:

• It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange
• You move to a different geographical call zone/area code, e.g. interstate.

We'll check if keeping your number is possible when you lodge your relocation.

 

Moving overseas permanently?

Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.

For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.

A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.

If you use PingPlotter, it will run a traceroute and a ping test at the same time.

 

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Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports helps to protect our users from security threats.

 

Ports blocked by default

The following ports are blocked by default:

• Port 25 (SMTP) incoming/outgoing - except to email servers e.g. mail.iinet.net.au
• Port 80 (http) incoming
• Port 135 (netBIOS) incoming
• Port 139 (netBIOS) incoming
• Port 443 (https) incoming
• Port 445 (TCP/UDP) incoming

 

Ultra Broadband Cable port blocking

Please note that port blocking for Ultra Broadband Cable services cannot be disabled due to security reasons.

• Port 25 (SMTP) incoming/outgoing - except to email servers e.g. mail.iinet.net.au
• Port 53 (TCP/UDP) incoming
• Port 135 (netBIOS) incoming
• Port 137 (TCP/UDP) incoming
• Port 139 (netBIOS) incoming
• Port 389 (TCP/UDP) incoming
• Port 445 (TCP/UDP) incoming
• Port 593 (TCP/UDP) incoming

 

How to disable default port blocking

Some advanced users such as business customers or people running their own servers may need to disable the default port blocking so they can continue their day to day operations.

1. Log in to Toolbox.
2. Select your broadband service.
3. Select Settings, or Manage port blocking.
4. Set the Port blocking switch to OFF and then click Change settings to finish. If this button is not present in your Toolbox, changes will be saved automatically.
5. Your changes may take up to 15 minutes to take effect.

This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet).

The personal information that we collect, disclose, hold and use in accordance with our Privacy Policy includes credit-related personal information about you (credit information). In this policy, we set out how your credit information is specifically managed by us.

 

The credit information we collect and hold

Credit information we collect and hold may include information that can verify your identity, your financial capacity (such as employment details), your payment history with us, the credit types, amounts and limits you’ve previously sought and/or obtained, information about overdue payments, default listings, serious credit infringements, payment arrangements, any previous credit assessments and publicly available information about your credit worthiness (such as a bankruptcy or any court judgement or orders against).

 

How we manage your credit information

Some of the credit information is collected by us from you, disclosed to us by our related bodies corporate, other credit providers or credit reporting bodies, or derived from information disclosed to us by credit reporting bodies.

We use your credit information to assess your credit worthiness as a customer.

We may disclose your credit information to our related bodies, service partners or providers (such as debt collection agencies) and corporate credit reporting bodies. For example, if you fail to meet your payment obligations with us or commit a serious credit infringement, we may be entitled to disclose this information to a credit reporting body, who may then include it in credit reports they provide to other credit providers. The credit reporting body that we use and to which we are likely to disclose such information, is:

illion Australia Pty Ltd (illion) and DBCC Pty Ltd, who may be contacted on:

• Phone: 13 23 33 or +61 3 9828 3200
• Website: www.illion.com.au

As set out in our Privacy Policy, we may disclose credit information to overseas recipients. For example, we may disclose such information to our call centres located in New Zealand, the Philippines and South Africa.

 

Access to your credit information

You may request access to and correction or deletion of your personal information, including your credit information by contacting our Privacy Officer, as set out in our Privacy Policy.

 

How to make a complaint

If you have any complaints about our management of your credit information, please contact our Privacy Officer, as set out in our Privacy Policy and your complaint will be managed in accordance with our Complaints Handling Policy.

 

Your other important rights

You may request a credit reporting body not to use credit reporting information they hold about you for the purposes of pre-screening of direct marketing by a credit provider.

If you reasonably believe that you have been, or are likely to be, a victim of fraud, you may request a credit reporting body not to use or disclose credit reporting information about you.

You may obtain without charge a copy of:

• This Credit Information Management Policy (or request it in hard copy) - Download print PDF
• Illion’s policy about its management of credit information.

 

Policy updates

The iiNet Group is continuously improving and enhancing our products and services to our clients and we may update this policy from time to time. Any changes to this policy will be updated on this page.

You may need to lodge a Statutory Declaration form in the following situations:

• Someone else’s services are already connected at a property you own or rent (preventing you from getting services connected to that address).
• You need to take ownership of an account because the owner can no longer be contacted for any reason.
• Any other situation that requires a legal statement from you.

If you don't know what to do with your statutory declaration, please contact us.

 

How to lodge a Statutory Declaration

1. Download and/or print a copy of the form here. Single-sided or double-sided printing is acceptable. If you do not have access to a printer, you can get a Statutory Declaration form from your local Post Office. Alternatively, your local library may be able to help you print the form.
2. Using a black or blue pen, fill out your Name, Address and Occupation, and then write your declaration in the space provided. If you are making a declaration as an authorised representative for a business, be sure to state this clearly. We've included some examples of written declarations below.

   Example 1: Making a declaration as an individual
   Example 2: Making a declaration as an authorised representative of a business

3. Take your Statutory Declaration to be signed by a witness. A list of acceptable witnesses can be found on the Statutory Declaration form.
4. Sign and date your form in front of your witness and then have them sign their name and title.
5. Scan or take a photo of your form and email it to customer-relations@iinet.net.au, or fax it to 1300 785 632. Please include your account number or iiNet username in your email subject, or written on your fax.
6. We'll contact you about the next steps once we get your Statutory Declaration.