Please follow the steps below to set up your Netgear Nighthawk D7800.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear.
    Netgear D7800 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear D7800 power button
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click WAN Setup.
  9. Select Must use Ethernet WAN from the WAN preference drop down.
  10. Click Apply.
  11. Click Basic.
  12. Click Internet.
  13. Select Australia from the Country drop down.
  14. Select Other from the ISP drop down.
  15. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLANID.
    - Enter 2 in VLANID.
    - Enter 0 in Priority.
  16. Click Yes under Does your Internet connection require a login?
  17. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  18. Enter your iiNet username and password.
  19. Leave the other settings as they are and click Apply.

Your Netgear NIghthawk D7800 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk D7800.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear.
    If UNI-D1 doesn't work, try each UNI-D port.
    Netgear D7800 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear D7800 power button
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click WAN Setup.
  9. Select Must use Ethernet WAN from the WAN preference drop down.
  10. Click Apply.
  11. Click Basic.
  12. Click Internet.
  13. Select Australia from the Country drop down.
  14. Select Other from the ISP drop down.
  15. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLANID.
    - Enter 2 in VLANID.
    - Enter 0 in Priority.
  16. Click Yes under Does your Internet connection require a login?
  17. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  18. Enter your iiNet username and password.
  19. Leave the other settings as they are and click Apply.

Your Netgear NIghthawk D7800 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

  1. Ensure your NBN® Connection Device is turned on.
  2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the yellow Internet port on your Orbi.
    Netgear Orbi RBK50 internet port
  3. Plug in the power cable and turn your Orbi on using the Power button.
    Netgear Orbi RBK50 power port
  4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Netgear username and password. By default these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click Internet Setup.
  9. Click Yes under Does your Internet connection require a login?
  10. Select PPPoE as Internet Service Provider.
  11. Enter your iiNet username and password.
  12. Click Apply.
  13. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Device into the yellow Internet port on your Orbi.
    Netgear Orbi RBK50 internet port
  3. Plug in the power cable and turn your Orbi on using the Power button.
    Netgear Orbi RBK50 power port
  4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Netgear username and password. By defaults these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click Internet Setup.
  9. Click Yes under Does your Internet connection require a login?
  10. Select PPPoE as Internet Service Provider.
  11. Enter your iiNet username and password.
  12. Click Apply.
  13. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Device into the yellow Internet port on your Orbi.
    If UNI-D1 doesn't work, try each UNI-D port.
    Netgear Orbi RBK50 internet port
  3. Plug in the power cable and turn your Orbi on using the Power button.
    Netgear Orbi RBK50 power port
  4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Netgear username and password. By defaults these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click Internet Setup.
  9. Click Yes under Does your Internet connection require a login?
  10. Select PPPoE as Internet Service Provider.
  11. Enter your iiNet username and password.
  12. Click Apply.
  13. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.

Select one of the links below to jump to a query:

Listening to voice mail

  1. Press the envelope button/icon ✉ on your BizPhone handset or softphone. If you are a BizPhone ATA line user, dial *62 instead.
  2. Enter your voice mail passcode. If you don't know your passcode, please see this guide.
  3. Press 1 to enter your voice mail box.
  4. Press 1 to listen to your messages.

Setting a new voice mail greeting via the handset

  1. Press the envelope button/icon ✉ on your BizPhone handset or softphone. If you are a BizPhone ATA line user, dial *62 instead.
  2. Enter your voice mail passcode. If you don't know your passcode, please see this guide.
  3. Press 1 to enter your voice mail box.
  4. To set a Busy greeting (played when you are already on a call) press 2. To set a No answer greeting (played when the call is not answered) press 3.
  5. Follow the voice prompts to record and save your greeting.

Setting a new voice mail greeting via Frontier Portal

Your audio file must meet the following specifications:

Audio file format Specifications
.WAV
  • 8.000 or 16.00kHz
  • 8 or 16 bit mono
  • U law, A law or PCM
.WMA
  • 8.000 or 16.00kHz
  • 16 bit mono
  • U law, A law or PCM
Both .WAV and .WMA
  • Maximum audio length 2 minutes for voice mail greetings and custom ringback user/group.
  • Maximum audio length 10 seconds for user's personalised name.
  • Maximum audio length 10 minutes for Music on Hold greeting.
  • Maximum audio length 5 minutes for all other services.

If required, click here to search for online audio conversion sites to find one that best suits you.

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Voice mail.
  4. Set the Enable voice mail greeting switch to ON.
  5. Select Upload new media file and use the Browse button to select your audio file.
  6. Hit Update to save.
    BizPhone Frontier Portal - Voice mail settings

Forwarding voice mail to email via Frontier Portal

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Voice mail.
  4. Set the Enable voice mail to be forwarded as email switch to ON.
  5. Enter the Delivery email address.
  6. (Optional) If you wish to forward voice mail to additional email addresses, set the Enable voice mail to be sent as carbon copy switch to ON and enter an additional email address.
  7. (Optional) If you wish to receive an additional email notification about forwarded voice mail, set the Enable voice mail notifications to be forwarded as email to ON and enter a notification email address.
  8. Hit Update to save.
    BizPhone Frontier Portal - Voice mail forwarding

Please follow the steps below to set up your Netgear DM200.

  1. Plug a phone cable from your wall socket into the grey VDSL port on your Netgear. 
    Netgear DM200 VDSL port
  2. Plug in the power cable and turn your Netgear on using the Power button.
    Netgear DM200 power port
  3. Connect a device to your Netgear via Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  4. On the home screen, click Basic.
  5. Click Internet.
  6. Select Australia from the Country drop down.
  7. Select Other from the ISP drop down.
  8. Select VDSL (PTM) from the Transfer Mode drop down.
  9. Tick the checkbox next to the Enable This Interface.
  10. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLANID.
    - Enter 2 in VLANID.
    - Enter 0 in Priority.
  11. Click Yes under Does your Internet connection require a login?
  12. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  13. Enter your iiNet username and password.
  14. Leave the other settings as they are click Apply.

Your Netgear DM200 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

For other broadband technologies, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.

If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.

 

Select your modem

TG789icon100
 TG-789 Broadband Gateway
CabGatProicon100

Cable Gateway Pro (EPC3940L)
TD-W9970_100_0
 TP-Link TD-W9970
HuaweiHG532dicon100

Huawei HG532d
TG1icon100
 TG-1 Broadband Gateway
HuaweiHG658_HG659icon100

Huawei HG658 for VDSL2
HuaweiHG658_HG659icon100
 Huawei HG659 for NBN™ HFC
NetComm16WV-02icon100

NetComm NB16WV-02
BudiiLiteicon100

Budii Lite®
Budiiicon100
 Budii®
BoBLiteicon100

BoB Lite™
BoB2icon100
 BoB2™
Smart Modem Gateway VX420-G2H
 See currently sold modems

 

TG-789 Broadband Gateway

Please select your broadband technology. This should be mentioned in any emails from us about your broadband order.

More guides

 

Cable Gateway Pro (EPC3940L)

More guides

 

TP-Link TD-W9970

More guides

 

iiNet Huawei HG532d

More guides

 

TG-1 Broadband Gateway

NOTE: If you received this modem for an NBN™ service from 2019 onwards, simply follow the plugin steps and your modem will configure automatically. A manual configuration is not required.

More guides

 

iiNet Huawei HG658

 

iiNet Huawei HG659

 

NetComm NB16WV-02 Setup Guide

These guides are for the NetComm model previously sold by iiNet & Westnet. For the same model purchased elsewhere, please visit the NetComm Support website.

More guides

 

Budii Lite®

More guides

 

Budii® 

More guides

 

BoB2™

More guides

 

BoB Lite™

More guides

Please follow the steps below to set up your ASUS RT-AC68U.

  1. Ensure your NBN® Connection Device is turned on.
  2. Plug in the power cable and turn your ASUS on using the Power button.
    ASUS RT-AC68U power port
  3. Connect a device to your ASUS via WiFi or Ethernet cable and go to http://www.router.asus.com or http://192.168.1.1 in your browser.
  4. Log in with your ASUS username and password.

    By default these are:
    Username: admin
    Password: admin
  5. On the home screen, select Advanced Settings > WAN.
  6. Click Internet Connection tab.
  7. Select PPPoE for WAN Connection Type.
  8. Enter your username and password and select Apply.
  9. Select Advanced Settings > LAN > IPTV.
  10. Set the ISP Profile to Manual.
  11. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Set Internet VID to 2 and PRI to 0.
  12. Select Apply.
  13. Reboot the modem and once rebooted, connect an Ethernet cable from from the yellow Gateway port on your NBN Connection Device into the blue WAN port on your ASUS router.
    ASUS RT-AC68U WAN port

Your ASUS RT-AC68U should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.