Connect Outstanding Requirements

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

  1. Your application number (this can be found in emails regarding your order); and
  2. One Proof of Occupancy Document that meets the following criteria:

    - The document must include your name or the name of a contact on your account;

    - The document must include the same address as your internet order;

    - The document may be:

    • A fixed utility bill (e.g. water, electricity, gas);
    • An insurance document (e.g. Business or Home & Contents);
    • A Certificate of Title of the land;
    • A Council Rates notice; or
    • A signed lease/rental agreement (this must include the lease start date).

Please email us at: proof@iinet.net.au

Once the Proof of Occupancy documents are accepted, your order will be lodged within 2 working days. We'll notify you when we have an update on your connection date.

Note: These documents are required to verify your entitlement to occupy the property. Without the requested documentation, we may be unable to connect your service or connection could be delayed.


Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.