Connect Outstanding Requirements

"Connect Outstanding" means your iiNet order is blocked because there's already an active phone or internet service at your address.

To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.

Can't provide Proof of Occupancy? This could result in connection delays, or we may be unable to complete your order. Please call us on 13 22 58 to discuss your options.

1. Scan or take a photo of one the following Proof of Occupancy documents, which must include your name and the same address as your internet order:
   
   - A fixed utility bill (e.g. water, electricity, gas); or
   - An insurance document (e.g. Business or Home & Contents); or
   - A Certificate of Title of the land; or
   - A Council Rates notice; or
   - A signed lease/rental agreement (must include the lease start date).
    
2. Open a new email and attach your Proof of Occupancy.
3. Enter a subject line of "nbn Proof of Occupancy", followed by your iiNet account number.
    
   You can find your iiNet account number on emails from us about your iiNet order.
4. In the body of the email, include your name and the address for your internet order, including the suburb and postcode.
5. Send the email to: proof@iinet.net.au
   
   Once your Proof of Occupancy is accepted, we'll proceed with your iiNet order. Most services can be activated within 48 hours.