The following types of call transfers may be used on a BizPhone Standard T42S (or SoftPhone), Cordless W60P or Premium T48S handset:

  • Blind Transfer - Transfer a call directly to another party without prior consulting.
  • Semi-Attended Transfer - Transfer a call to another party whilst the target transfer phone is ringing.
  • Attended Transfer - Transfer a call to after consulting with the receiving party.

Select one of the links below to jump to a query:

Call Transfer on Cordless Handsets (W76P, W60P or W56P)

Blind Transfer

  1. Press the Options soft key during a call, then select Transfer.
  2. Enter the number you want to transfer the call to.
  3. Press the Transfer soft key to complete the transfer.

Semi-Attended Transfer

  1. Press the Options soft key during a call, then select Transfer.
  2. Enter the number you want to transfer the call to. Note that this selection may be done using the Directory soft key > Local Directory if desired.
  3. Press OK or the handset's Call button to dial out.
  4. When you hear the receiving line ringing, press the Transfer soft key to complete the transfer.

Attended Transfer

  1. Press the Options soft key during a call, then select Transfer.
  2. Enter the number you want to transfer the call to. Note that this selection may be done using the Directory soft key > Local Directory if desired.
  3. Press OK or the handset's Call button to dial out.
  4. After the party answers the call and you have consulted with them, press the Transfer soft key to complete the transfer.
    Note: If you are using a handset, the transfer can be completed by hanging up. You can cancel the transfer before the call is connected by pressing the Cancel soft key.

 

Call Transfer on Standard Handsets inc SoftPhone (T43U, T42S. or T42G)

Blind Transfer

  1. Press the Transfer soft key during a call.
  2. Enter the number you want to transfer the call to.
  3. Press the Transfer soft key to complete the transfer.

Semi-Attended Transfer

  1. Press the Transfer soft key during a call.
  2. Enter the number you want to transfer the call to. Note that this selection may be done using the Directory soft key > Local Directory or History if desired.
  3. Press OK to dial out.
  4. When you hear the receiving line ringing, press the Transfer soft key to complete the transfer.

Attended Transfer

  1. Press the Transfer soft key during a call.
  2. Enter the number you want to transfer the call to. Note that this selection may be done using the Directory soft key > Local Directory or History if desired.
  3. Press OK to dial out.
  4. After the party answers the call and you have consulted with them, press the Transfer soft key to complete the transfer.
    Note: If you are using a handset, the transfer can be completed by hanging up. You can cancel the transfer before the call is connected by pressing the Cancel soft key.

 

Call Transfer on Premium Handsets (T48U, T48S or T48G)

Blind Transfer

  1. Press the handset's Transfer button or the Transfer soft key during a call.
    BizPhone T48S Transfer key
  2. Enter the number you want to transfer the call to.
  3. Press the Transfer soft key to complete the transfer.

Semi-Attended Transfer

  1. Press the handset's Transfer button or the Transfer soft key during a call.
    BizPhone T48S Transfer key
  2. Enter the number you want to transfer the call to. Note that this selection may be done using the Directory soft key > All Contacts or Remote Phone Book, or the History soft key if desired.
  3. Press OK or select the desired contact/phone number to dial out.
  4. When you hear the receiving line ringing, press the handset's Transfer button or the Transfer soft key to complete the transfer.
    Note: If you are using a handset, the transfer can be completed by hanging up.

Attended Transfer

  1. Press the handset's Transfer button or the Transfer soft key during a call.
    BizPhone T48S Transfer key
  2. Enter the number you want to transfer the call to. Note that this selection may be done using the Directory soft key > All Contacts or Remote Phone Book, or the History soft key if desired.
  3. Press OK or select the desired contact/phone number to dial out.
  4. After the party answers the call and you have consulted with them, press the handset's Transfer button or the Transfer soft key to complete the transfer.
    Note: If you are using a handset, the transfer can be completed by hanging up. You can cancel the transfer before the call is connected by pressing the Cancel soft key.

Please follow the steps below to set up your FRITZ!Box 7490.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the LAN 1 port on your FRITZ!Box.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    FRITZ! Box 7490 LAN 1 port
  3. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on.
    FRITZ! Box 7490 Power port
  4. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  5. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  6. On the home screen, click Internet.
  7. Click Account Information.
  8. Select Other Internet service provider from the Internet service provider drop down.
  9. Enter iiNet.
  10. Tick the box next to External modem or router.
  11. Tick the box next to Establish own connection to the Internet.
  12. Tick the box next to Yes for Account Information.
  13. Enter your iiNet Username and Password.
  14. Enter the Downstream and Upstream speeds of your NBN plan as per the following:
    Service speed Downstream (Mbps) Upstream (Mbps) Downstream (kbps) Upstream (kbps)
    NBN12 12 1 12000 1000
    NBN25 25 5 25000 5000
    NBN50 50 20 50000 20000
    NBN100 100 20* 100000 20000*
    NBN Superfast 250 25 250000 25000
    NBN Ultrafast 990 50 990000 50000
    *Note: Business NBN100 plans and some legacy residential NBN100 plans may require a maximum of  40Mbps or 40000kbps instead.
  15. Click Change connection settings.
  16. Tick the checkbox next to Maintain permanently (recommended for flat rates). 
  17. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  18. Click Apply.
     

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your FRITZ!Box 7490.

  1. Plug a phone cable from NBN wall socket into the grey DSL/TLE port on your FRITZ!Box.
    FRITZ! Box 7490 DSL port
  2. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on. 
    FRITZ! Box 7490 DSL port
  3. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  4. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  5. On the home screen, click Internet.
  6. Click Account Information.
  7. Select Other Internet service provider from the Internet service provider drop down.
  8. Enter iiNet.
  9. Tick the box next to Connection to a DSL line.
  10. Tick the box next to Yes for Account Information.
  11. Enter your iiNet Username and Password.
  12. Click Apply.
  13. Click View: Standard to switch to Advanced view.
  14. Click Internet.
  15. Click Account Information.
  16. Click Change connection settings.
  17. Untick the checkbox next to Delay disconnection by provider to the period between.
  18. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  19. Click Apply. 
  20. Click Internet.
  21. Click DSL Information. 
  22. Click Line Settings.
  23. Tick the checkbox next to Annex B under Annex Settings.
  24. Click Apply.

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your FRITZ!Box 7390.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the LAN 1 port on your FRITZ!Box.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    FRITZ!Box 7390 LAN 1 port
  3. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on.
    FRITZ!Box 7390 power port
  4. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  5. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  6. On the home screen, click Internet.
  7. Click Account Information.
  8. Select Other Internet service provider from the Internet service provider drop down.
  9. Enter iiNet.
  10. Tick the box next to External modem or router.
  11. Tick the box next to Establish own connection to the Internet.
  12. Tick the box next to Yes for Account Information.
  13. Enter your iiNet Username and Password.
  14. Enter the Downstream and Upstream speeds of your NBN plan as per the following:
    Service speed Downstream (Mbps) Upstream (Mbps) Downstream (kbps) Upstream (kbps)
    NBN12 12 1 12000 1000
    NBN25 25 5 25000 5000
    NBN50 50 20 50000 20000
    NBN100 100 20* 100000 20000*
    NBN Superfast 250 25 250000 25000
    NBN Ultrafast 500 50 500000 50000
    *Note: Business NBN100 plans and some legacy residential NBN100 plans may require a maximum of  40Mbps or 40000kbps instead.
  15. Click Change connection settings.
  16. Tick the checkbox next to Maintain permanently (recommended for flat rates). 
  17. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  18. Click Apply.
     

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your FRITZ!Box 7390.

  1. Ensure your NBN® Connection Device is turned on.
  2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the LAN 1 port on your FRITZ!Box.
    FRITZ!Box 7390 LAN 1 port
  3. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on.
    FRITZ!Box 7390 power port
  4. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  5. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  6. On the home screen, click Internet.
  7. Click Account Information.
  8. Select Other Internet service provider from the Internet service provider drop down.
  9. Enter iiNet.
  10. Tick the box next to External modem or router.
  11. Tick the box next to Establish own connection to the Internet.
  12. Tick the box next to Yes for Account Information.
  13. Enter your iiNet Username and Password.
  14. Enter the Downstream and Upstream speeds of your NBN plan as per the following:
    Service speed Downstream (Mbps) Upstream (Mbps) Downstream (kbps) Upstream (kbps)
    NBN12 12 1 12000 1000
    NBN25 25 5 25000 5000
    NBN50 50 20 50000 20000
    NBN100 100 20* 100000 20000*
    *Note: Business NBN100 plans and some legacy residential NBN100 plans may require a maximum of  40Mbps or 40000kbps instead.
  15. Click Change connection settings.
  16. Tick the checkbox next to Maintain permanently (recommended for flat rates). 
  17. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Tick the checkbox next to Use VLAN for internet access and enter 2 for VLAN-ID.
  18. Click Apply.
     

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your FRITZ!Box 7390.

  1. Plug a phone cable from NBN wall socket into the grey DSL/TLE port on your FRITZ!Box.
    FRITZ!Box 7390 DSL/TLE Port
  2. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on. 
    FRITZ!Box 7390 power port
  3. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  4. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  5. On the home screen, click Internet.
  6. Click Account Information.
  7. Select Other Internet service provider from the Internet service provider drop down.
  8. Enter iiNet.
  9. Tick the box next to Connection to a DSL line.
  10. Tick the box next to Yes for Account Information.
  11. Enter your iiNet Username and Password.
  12. Click Apply.
  13. Click View: Standard to switch to Advanced view.
  14. Click Internet.
  15. Click Account Information.
  16. Click Change connection settings.
  17. Untick the checkbox next to Delay disconnection by provider to the period between.
  18. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  19. Click Apply. 
  20. Click Internet.
  21. Click DSL Information. 
  22. Click Line Settings.
  23. Tick the checkbox next to Annex B under Annex Settings.
  24. Click Apply.

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.

 

Call Forward handset quick codes

Action Dial quick code
Activate Call Forward Busy
(forward when phone is engaged)		 *90 <PHONE NUMBER>
Deactivate Call Forward Busy *91
Activate Call Forward No Answer
(forward when call is not answered)		 *92 <PHONE NUMBER>
Deactivate Call Forward No Answer *93
Activate Call Forward Immediate
(forward calls immediately)		 *72 <PHONE NUMBER>
Deactivate Call Forward Immediate *73
Activate Call Forward Not Reachable
(forward when phone is offline, inactive or faulty)		 *94 <PHONE NUMBER>
Deactivate Call Forward Not Reachable *95

Call Forward settings via Frontier Portal

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Basic.
  4. Under "Call Forward", set the switches for the desired call forwarding options (No Answer, Busy, Immediate or Not Reachable) to ON if you wish to enable them, or OFF if you wish to disable them.
  5. Enter the phone number to forward calls to for each enabled option.
    BizPhone Frontier Portal - Call forwarding
  6. Hit Update at the bottom of the screen to save.

 

Please follow the steps below to set up your FRITZ!Box 7390.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the LAN 1 port on your FRITZ!Box.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    FRITZ!Box 7390 LAN 1 port
  3. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on.
    FRITZ!Box 7390 power port
  4. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to http://192.168.178.1 in your browser.
  5. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  6. On the home screen, click Internet.
  7. Click Account Information.
  8. Select Other Internet service provider from the Internet service provider drop down.
  9. Enter iiNet.
  10. Tick the box next to External modem or router.
  11. Tick the box next to Establish own connection to the Internet.
  12. Tick the box next to Yes for Account Information.
  13. Enter your iiNet Username and Password.
  14. Enter the Downstream and Upstream speeds of your NBN plan as per the following:
    Service speed Downstream (Mbps) Upstream (Mbps) Downstream (kbps) Upstream (kbps)
    NBN12 12 1 12000 1000
    NBN25 25 5 25000 5000
    NBN50 50 20 50000 20000
    NBN100 100 20* 100000 20000*
    NBN Superfast 250 25 250000 25000
    NBN Ultrafast 990 50 990000 50000
    *Note: Business NBN100 plans and some legacy residential NBN100 plans may require a maximum of  40Mbps or 40000kbps instead.
  15. Click Change connection settings.
  16. Tick the checkbox next to Maintain permanently (recommended for flat rates). 
  17. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  18. Click Apply.

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk D7800.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear.
    If UNI-D1 doesn't work, try each UNI-D port.
    Netgear D7800 Internet port
  3. Plug in the power cable and turn your Nighthawk on using the Power button.
    Netgear D7800 power button
  4. Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Nighthawk username and password. By defaults these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click WAN Setup.
  9. Select Must use Ethernet WAN from the WAN preference drop down.
  10. Click Apply.
  11. Click Basic.
  12. Click Internet.
  13. Select Australia from the Country drop down.
  14. Select Other from the ISP drop down.
  15. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLANID.
    - Enter 2 in VLANID.
    - Enter 0 in Priority.
  16. Click Yes under Does your Internet connection require a login?
  17. Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
  18. Enter your iiNet username and password.
  19. Leave the other settings as they are and click Apply.

Your Netgear NIghthawk D7800 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Orbi RBK50.

Important: Before you get started, ensure your Orbi is running on the latest firmware from Netgear.

  1. Ensure your NBN® Connection Device is turned on.
  2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the yellow Internet port on your Orbi.
    Netgear Orbi RBK50 internet port
  3. Plug in the power cable and turn your Orbi on using the Power button.
    Netgear Orbi RBK50 power port
  4. Connect a device to your Orbi via WiFi or Ethernet cable and go to http://192.168.0.1 or http://www.routerlogin.net in your browser.
  5. Log in with your Netgear username and password. By default these are:
    Username: admin
    Password: password
  6. On the home screen, click Advanced.
  7. Click Setup.
  8. Click Internet Setup.
  9. Click Yes under Does your Internet connection require a login?
  10. Select PPPoE as Internet Service Provider.
  11. Enter your iiNet username and password.
  12. Click Apply.
  13. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed:
    - Click Advanced Setup.
    - Click VLAN/Bridge Settings.
    - Enable VLAN/Bridge group.
    - Select By VLAN tag group.
    - Enter 2 in VLAN ID.
    - Enter 0 in Priority.
    - Leave the other settings as they are and click Apply.

Your Netgear Orbi RBK50 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.