You can check the call history for your iiNet phone service at any time.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select the Phone service under Select service to manage. 
   
2. Select Call History. Calls for the current billing period will be shown by default. 
   
3. To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section. 
   
4. To search by billing period, select Invoice, choose the invoice date and hit Search.
5. To search for specific calls, select Calls made. You have several search options to refine :

   - Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
   - Call type: Only show Local, national, Mobile or International calls made in the search results.
   - Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.

6. One or more of these search refinements must be filled our before you may hit Search.

   The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.

   

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.

Data usage isn't available if you have an unlimited data plan.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select the broadband service under Select service to manage. 
   
     
2. Select Check Usage. Usage for the current billing period (including a graph to break down daily usage) will be shown by default. 
   
3. To see usage for previous months, change the selection in the See usage from drop-down menu. 
   

This article will explain the basics for Toolbox, our online account management tool.

Select one of the links below to jump to a query:

• Logging in to Toolbox
• How to navigate the layout
• Section 1 - Account overview
• Section 2 - Service management
• Section 3 - Account management
• Section 4 - Logout button

Logging in to Toolbox

1. Go to Toolbox or select Toolbox on the Menu bar once you’re on the iiNet website.
2. Log in with the username and password for your iiNet account. A one-time passcode will be sent to the mobile number in your account’s contact details.
3. You can retrieve forgotten passwords at https://iinet.net.au/password.
4. If you can't log in or receive the one-time passcode please contact us. After confirming your identity, we can help you access your account.

 

How to navigate the layout

After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.

Section 1 - Account overview

This is a fixed section that lists the following information:

Information	Useful for
Primary contact name	Confirming the account holder (bill receiver)
Broadband username	Logging into Toolbox and Webmail
Customer ID	Reference number when contacting us
Amount owing	Checking if any money is owed on the account Make a Payment shortcut

Section 2 - Service management

This section has a drop-down menu that you can use to select which service to manage.

This selection is also displayed in the main window of Toolbox after logging in.

Additional options will display depending on which type of service is selected:

Service type	Addtional options	Useful for
Broadband	Dashboard	Quick overview of plan Check current data usage (simple) Check when usage resets Add a Data pack
	Check usage	Check current data usage (detailed) Check when usage resets Check data usage history Add a Data Pack
	Change plan	Check current plan details Change broadband plan
	Moving Home	Lodge a relocation for your iiNet services
	Settings	Toggle Port Blocking
Phone/Mobile	Dashboard	Quick overview of plan Check current call usage (simple)
	Call History	Check current call usage (detailed) Check call usage history
	Manage Call Packs	Add or remove call packs
	Settings	Toggle Calling Line ID Blocking Toggle Call Barring options Toggle Call Forwarding/Diverting options

Section 3 - Account management

This is a fixed section that gives you the following options:

Option	Useful for
About Me	Check current contact details Update contact details Add, edit or remove additional contacts Change account password Change contact preferences (e.g. newsletter subscriptions)
Invoices	Check invoice history
Payment Details	Check current payment details (partially censored) Update payment details Change the bill receiver
Notifications	Check history of account notifications
Add New Service	Add an additional service to your account
Linked Accounts	View and manage linked accounts - learn more

Section 4 - Logout button

Use this button to log out after using Toolbox. Logging out is especially important on public or shared computers.

The Logout button is also present in the top right-hand corner of the page.

This information applies to nbn Satellite services provided by iiNet before 6 December 2023.

nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.

Please note that this Fair Use Policy enforcement is implemented at a wholesale level, which means it applies to all the nbn Satellite services nationwide including iiNet and any other retail service provider of nbn Satellite services. iiNet does not have the ability to remove or change any speed restrictions that nbn® applies.

Select one of the links below to jump to a query:

Here’s what you need to know about speeds on iiNet nbn.

Select one of the links below to jump to a query:

The article will explain the status lights found on the nbn Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting nbn FTTP issues.

It will also show you where to find the Connection Box's Serial Number, which may be required to complete your NBN order.

Lifting the cover

nbn FTTP Connection Boxes may have a plastic cover. To open it, gently prise the bottom of the cover away from the two clips holding it in place at the bottom of the unit and then lift the cover upwards.

Once lifted, the Connection Box will be partially covered by casing, but you will still be able to see the status lights and access the ports as shown below.

Location of Serial Number

You'll see a barcode sticker on the right-hand side of the box. The number next to S/N is the Connection Box's Serial Number, as shown below.

Status lights

Are the lights behaving strangely?

If you're seeing some really unusual behaviour such as the lights for unused UNI-D ports lit or flashing despite having nothing connected, have there been recent lightning storms in your area?

If you suspect the Connection Box, its cabling or other nbn equipment have been affected by a lightning strike, please call us on 13 22 58.

When you move, we can help you relocate your iiNet services to your new address.

The benefits of moving with iiNet

When to contact us about moving house

Once you know the date(s) you’ll be moving out of your current address and into the new one, please lodge a relocation in Toolbox or call us on 1300 541 714.

It's best to get the ball rolling at least 2-3 weeks before your moving date.

Please note: Relocation work that requires a technician to visit your address cannot commence until you have the keys to your new property.

Relocation fees

Save money when you relocate your iiNet broadband

When you relocate your existing iiNet broadband service, you'll pay no contract break fees for your existing contract.

Relocations incur standard broadband activation fees, which vary according to the type of internet being connected at your new address:

^If you are moving to a newly developed nbn estate, nbn® may charge a New Development fee of $300.

Relocation timeframes

*Actual timeframes may differ based on external factors, technician availability and workload.
** If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.

IMPORTANT: If a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents. Learn more.

What should I do with my existing nbn® equipment?

• When you move, you should leave any nbn-branded equipment behind, including any power supply cords or other cabling.
• Once it’s been installed, nbn equipment must remain at that address - it won’t work at your new address.
• We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.

Keeping your phone number

You can keep your phone number in the vast majority of cases, except where:

• It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange
• You move to a different geographical call zone/area code, e.g. interstate.

We'll check if keeping your number is possible when you lodge your relocation.

Moving overseas permanently?

Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.

For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.

A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.

If you use PingPlotter, it will run a traceroute and a ping test at the same time.

Select one of the links below to jump to a query:

Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports helps to protect our users from security threats.

Ports blocked by default

The following ports are blocked by default:

• Port 25 (SMTP) incoming/outgoing - except to iiNet email servers i.e. mail.iinet.net.au
• Port 80 (http) incoming
• Port 135 (netBIOS) incoming
• Port 139 (netBIOS) incoming
• Port 443 (https) incoming
• Port 445 (TCP/UDP) incoming

ULTRA Broadband Cable port blocking

Please note that port blocking for ULTRA Broadband Cable services CANNOT be disabled due to security reasons.

• Port 25 (SMTP) incoming/outgoing - except to iiNet email servers e.g. mail.iinet.net.au
• Port 53 (TCP/UDP) incoming
• Port 135 (netBIOS) incoming
• Port 137 (TCP/UDP) incoming
• Port 139 (netBIOS) incoming
• Port 389 (TCP/UDP) incoming
• Port 445 (TCP/UDP) incoming
• Port 593 (TCP/UDP) incoming

How to disable default port blocking

Some advanced users such as business customers or people running their own servers may need to disable the default port blocking so they can continue their day to day operations.

1. Log in to Toolbox.
2. Select your broadband service.
3. Select Settings, or Manage port blocking.
4. Set the Port blocking switch to OFF and then click Change settings to finish. If this button is not present in your Toolbox, changes will be saved automatically.
5. Your changes may take up to 15 minutes to take effect.

This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet).

The personal information that we collect, disclose, hold and use in accordance with our Privacy Policy includes credit-related personal information about you (credit information). In this policy, we set out how your credit information is specifically managed by us.

The credit information we collect and hold

Credit information we collect and hold may include information that can verify your identity, your financial capacity (such as employment details), your payment history with us, the credit types, amounts and limits you’ve previously sought and/or obtained, information about overdue payments, default listings, serious credit infringements, payment arrangements, any previous credit assessments and publicly available information about your credit worthiness (such as a bankruptcy or any court judgement or orders against).

How we manage your credit information

Some of the credit information is collected by us from you, disclosed to us by our related bodies corporate, other credit providers or credit reporting bodies, or derived from information disclosed to us by credit reporting bodies.

We use your credit information to assess your credit worthiness as a customer.

We may disclose your credit information to our related bodies, service partners or providers (such as debt collection agencies) and corporate credit reporting bodies. For example, if you fail to meet your payment obligations with us or commit a serious credit infringement, we may be entitled to disclose this information to a credit reporting body, who may then include it in credit reports they provide to other credit providers. The credit reporting body that we use and to which we are likely to disclose such information, is:

illion Australia Pty Ltd (illion) and DBCC Pty Ltd, who may be contacted on:

• Phone: 13 23 33 or +61 3 9828 3200
• Website: www.illion.com.au

As set out in our Privacy Policy, we may disclose credit information to overseas recipients. For example, we may disclose such information to our call centres located in New Zealand, the Philippines and South Africa.

Access to your credit information

You may request access to and correction or deletion of your personal information, including your credit information by contacting our Privacy Officer, as set out in our Privacy Policy.

How to make a complaint

If you have any complaints about our management of your credit information, please contact our Privacy Officer, as set out in our Privacy Policy and your complaint will be managed in accordance with our Complaints Handling Policy.

Your other important rights

You may request a credit reporting body not to use credit reporting information they hold about you for the purposes of pre-screening of direct marketing by a credit provider.

If you reasonably believe that you have been, or are likely to be, a victim of fraud, you may request a credit reporting body not to use or disclose credit reporting information about you.

You may obtain without charge a copy of:

• This Credit Information Management Policy (or request it in hard copy) - Download print PDF
• Illion’s policy about its management of credit information.

Policy updates

The iiNet Group is continuously improving and enhancing our products and services to our clients and we may update this policy from time to time. Any changes to this policy will be updated on this page.