• Are the callers telemarketers?
• Phone harassment and other malicious calls
• What do I need to do to stop unwanted calls?

 

Are the callers telemarketers?

If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you should register on the Do Not Call Register.

This register is managed by the Australian Communications and Media Authority on behalf of the Australian Government. Once you have registered, Australian telemarketers and fax marketers must not contact you.

 

Phone harassment and other malicious calls

If you’re getting threatening or otherwise unwelcome calls that:

• Total 10 or more unwelcome calls spread over a 24 hour period;
• Total 3 or more unwelcome calls over a 48 to 120 hour period; or
• Are made at consistent and/or regular intervals,

 

Please call us on 13 22 58 and request assistance as soon as possible. We can assist by:

• Capturing trace logs for VoIP internet phone services (e.g. NBN Phone).
• Setting up a Malicious Call Trace for fixed line phone services (e.g. landline).
• Facilitating a change of phone number if desired.

 

What do I need to do to stop unwanted calls?

1. Write down the time and date of each unwelcome call, using the exact date and time in your phone's call history.

2. Once you have recorded enough unwelcome calls according to the list below, please call us on 13 22 58 and we'll investigate.
   
   - 10 or more times within 24 hours; or
   - 3 or more times within 48 to 120 hours; or
   - Any number of calls made at consistent and/or regular intervals (e.g. every Thursday night for 3 weeks in a row, or calls every 2 days) and where there are special circumstances.
   
   Special circumstances may include threats against your personal safety, vulnerable situations like domestic or family violence, or a result of your financial, employment or other circumstances.

3. If we find that there's been a pattern of unwelcome calls, a Warning Letter (Cease and Desist) will be sent to the malicious caller by their phone provider. At no point is the malicious caller's identity supplied to iiNet or to you.
    
   Note: A Warning Letter can't be sent if the caller is using an international number, multiple different phone numbers, or a payphone.

4. If the calls are threatening or criminal in nature, please contact your local police department and tell them about the malicious calls. The police can contact iiNet to get the trace logs.

5. Once a trace has been requested, please record the date and time of any further unwelcome calls and send the details to us. The ticket will be closed if no further reports are received after 30 days.

• What to do if you receive suspicious correspondence or calls claiming to be from iiNet
• Scam Emails and Text Messages
• Scam Phone Calls
• How to tell whether a call you’ve received is legitimate
• Latest known scams
• Vehicle History Report Scam
• Gambling Scam
• nbn® appointment scams
• Email closure phishing email
• “Hi mum” scam
• nbn® Robocaller Scam
• Flubot Scam
• COVID-19 Scams
• Wangiri Fraud (missed call scam)
• SMS Phishing Scam
• Fake iiNet mail
• Scammers threatening Chinese communities in Australia
• Browser Pop Up Scam
• How to protect your device

 

What to do if you receive suspicious correspondence or calls claiming to be from iiNet

If you receive a call, letter, email, text message or other communication that claims to be from iiNet and you suspect it may be a scam or hoax, give us a call on 13 22 58.

 

Scam Emails and Text Messages

If you receive an email or text message that is unknown, unsolicited or you suspect to be fraudulent including messages with a one-time code that you didn’t initiate, this is what we advise:

• Don’t reply to the SMS or email.
• Don’t provide any personal details.
• Don’t click on any links.
• Don’t open any attachments.
• Don’t call any numbers associated with the SMS or email.
• Don’t share any content of the SMS or email with anyone.
• Report the email or SMS to Scamwatch.
• Forward the email as an attachment to abuse@iinet.net.au.

 

Scam Phone Calls

Scammers often use a method called call spoofing, which means they falsify the caller ID to hide their identity. The call may look like it’s coming from a local or trusted number, but it is not.

Call spoofing is common and while it can't be fully stopped, we have added a new feature where a "Warning Suspected Scam" banner will appear on some calls which we think look suspicious.

Some flagged calls may be legitimate but letting them go to voicemail is a safer choice. This warning system will not catch every spoofed or scam call. To stay safe, do not share personal details during unexpected or unsolicited calls. 

 

If you receive a phone call that you suspect is fraudulent, this is what we advise:

• Don’t give the caller any personal details and hang up.
• Check that the call is coming from a number that’s not a number that we use.
• Block the caller/sender’s number using your phone’s built-in call rejection features or by downloading an app to restrict incoming calls and messages.
• Let the call go to voicemail and then listen to any message left to ascertain if this might be a genuine call. For more information on how to set up and manage voicemail, head to our support page.
• Report the call to Scamwatch.
• Report the email or SMS to Scamwatch.

 

How to tell whether a call you’ve received is legitimate

• When we call you, we will not ask for a one-time passcode sent to your mobile or email, to verify you. 
• We will never call you and ask for your credit card details for refunds, reimbursements, or compensation. 
• Any refunds or reimbursements will only be provisioned through your original method of payment. 
• We will never call you from a private number. 
• If you order a device over the phone or online, we will send you a confirmation SMS with the details of your order including your preferred delivery address. 
• We will never proactively reach out to you on social media, we will only ever respond to you, if you contact us.

 

Latest known scams

 

Vehicle History Report Scam

We’re aware of scammers targeting people selling cars, motorbikes, and caravans with fake vehicle history report requests.
 
These fraudsters pose as interested buyers and insist you use a specific website to purchase a report, claiming it’s the only one they’ll accept.
The site is fake, and once you enter your credit card and personal details, your money and information are stolen.

How to spot this scam:

• Genuine buyers will usually get and pay for a vehicle history report themselves.
• It’s the buyer’s responsibility to check the vehicle, not yours.
• The official government site for vehicle checks is ppsr.gov.au, and it only costs $2.

If someone insists you use their link or pay for a report, stop immediately and report the scam directly to us here: abuse@iinet.net.au.

 

Gambling Scam

We’ve seen an increase in scammers sending unsolicited messages posing as online gambling sites and casinos. These messages invite the recipient to click a link promising bonuses and the potential to win money.  While the website and SMS may look like it is from a gambling site, the websites are used to harvest personal information by requesting sign up information and banking credentials and may infect your device with malware.

If you receive an unsolicited SMS inviting you to a gambling site, do not click the link or provide personal information.

 

nbn® appointment scams

iiNet is aware of a scam targeting customers relating to nbn faults or works in their area.

The scammers may contact consumers in person or over the phone to offer either a new nbn connection or support in setting up an existing connection. The scammers will then try to gain payment details or access computers either remotely or in person. Scammers may also send a fake SMS posing as iiNet offering or confirming an nbn appointment.

iiNet will never contact you and ask for your payment details relating to an nbn appointment or fault and will never request to access your computer or devices in person or ask you to load a website that gives them access remotely.

• If someone contacts you in person or over the phone and requests access to your computer or devices, close the door or hang up on them.
• If you are ever contacted by someone posing as iiNet and you are uncomfortable or unsure if it is a scam, hang up and call us back on 13 22 58.
• If you ever receive an SMS from iiNet confirming an nbn installation appointment that you haven’t requested, do not respond, and report it.
• Always request identification before allowing technicians to enter your home.
• Never allow anyone to access your personal computer or device either in person or over the phone.
• iiNet technicians will never request payment or payment details from customers.

Report any suspicious behaviour to Scamwatch. If you think you have been a victim of fraud, or a scammer has gained access to your banking information contact your financial institution immediately.

 

Email closure phishing email

We are aware of a phishing campaign targeting iiNet customers.
 
We may have emailed you recently, asking you to express interest in retaining the email account you hold with iiNet. We have observed examples of scammers attempting to replicate these emails, with the intent to phish personal information from our customers.
 
iiNet will not ask you to provide your Toolbox login details, personal information, or payment details as part of this campaign.

If you receive an email relating to this campaign with a link asking for your personal or iiNet login information, please report it to us at abuse@iinet.net.au.

If you have clicked on a link and filled in your personal, iiNet login, or payment information, please change any related passwords immediately and report this to scamwatch.gov.au. If you have been a victim of fraud, you should immediately contact your financial services provider.
 
For further support, please call us on 13 22 58.

 

“Hi mum” scam

Some of our customers have reported receiving WhatsApp or text messages from scammers alleging to be children in need of funds. The scammers are targeting parents and the messages generally start by claiming the child has lost or broken their phone, or it has been stolen so they insist the parent does not contact them on their old number. The messages will then develop into the scammer requesting money for things like bills or emergency funds as they have been locked out of their internet banking accounts.

If you receive an SMS or WhatsApp message from an unknown number asking for money or claiming to be a loved one, do not transfer any funds. If you are ever unsure of the legitimacy of a message, it’s always best to pick up the phone and contact the sender to be sure.

If you receive any SMS relating to this scam, please report it to Scamwatch.

 

nbn® Robocaller Scam

Some customers have reported receiving a call with a recorded message claiming to be nbn®, telling the customer that their account will be terminated.

If you receive a call like this:

• Do not confirm any personal information to the caller.
• Hang up the phone.
• Report the call to Scamwatch.

In the event of any legitimate service disconnections, you will receive at least 30 days' written notice from us.

For more scam and hoax information, monitor the Scamwatch website.

 

Flubot Scam

You may have recently received an SMS message, claiming that you have had a missed call or voicemail. These messages are generated by Malware called Flubot, which spreads via SMS messages and can infect customers with Android devices on any mobile network. We are aware of a variant of the Flubot message which purports to be a link from iiNet. Other versions claim to be a courier service asking the end user to install a tracking app through a link which will infect the device with malware. If a user clicks the link and installs the app, the malware will take over the device and send texts to the infected user’s contacts.

Known examples include:

• I want to send you a voicemail on Zello! Click to download.
• my86 Your service provider zas sent you a nee notice: <LINK> 
• wfq5cm Voicemail: You have 1 new Voicemaill (s). Go to: <LINK>

 

If you receive an SMS like this:

• Do not click on the link.
• Report the SMS to Scamwatch.
• Delete the SMS a soon as possible.

It is important to point out that just because you have received the message, this does not mean your device has become infected.

If you click on the link, you will be taken to a web page that may look like a genuine site with branding that you are familiar with. You may be prompted to install an app, so you can listen to the voicemail message. If you give permission to install the app, the Flubot malware will be installed onto your device. The malware may be able to access your contacts list and access your personal information if you use your device while infected. You may also receive texts or calls from random numbers stating that you have sent them an SMS, which you will have no knowledge of.

 

What should you do if you have become infected?

If you have become infected, don’t enter any passwords or log into any accounts until you have cleaned your device using the below steps.

 

How to clean your device

Cleaning your device using the steps below will remove the malicious software from your device.

To clean your device, you can:

• contact an IT professional
• download official Android anti-virus software through the Google Play Store
• perform a factory reset of the device.

Performing a factory reset of your device will delete all of your data including photos, messages, and authentication applications.

At this time Apple devices are not affected, but we are aware that customers with Apple devices have been also receiving these Flubot messages.

For more information, head to the Scamwatch website.

 

COVID-19 Scams

Unfortunately, during these difficult times it is business as usual for fraudsters and scammers who are using the spread of COVID-19 to take advantage of people across the country. These scams can include spam messages impersonating the Government or the ATO, and there has also been an emergence of scams related to people’s superannuation.

You can find lots of useful information regarding the latest COVID-19 scams on the Scamwatch page.

If you receive any emails or messages that you think are suspicious, please report them to Scamwatch here.

 

COVID-19 SMS Scam

Some of our customers have reported receiving an SMS from a source claiming to be the ‘Australian Government Department of Health’ stating that ‘You’ve received a new message regarding the COVID-19 safetyline symptoms and when to get tested in your geographical area’.

This SMS contains a link to a fake government website.

This SMS was not sent by the Australian Government Department of Health. Please do not click on any link or reply to the SMS.

If you receive this SMS, please follow the below directions:

• Don’t reply to the SMS.
• Don’t click on any links/attachments.
• Report the email to Scamwatch.

 

Wangiri Fraud (missed call scam)

Wangiri fraud is when you receive missed calls from international numbers you don’t recognise on either a mobile or a fixed-line phone. The fraudsters generating the missed calls hope that their expensive international numbers will be called back so that they can profit. This type of fraud is not specific to iiNet and appears to be on the rise.

If you receive calls like this, be assured that you haven’t been specifically targeted. It’s likely that the fraudster has generated a missed call to a whole range of mobile numbers that happens to include yours.

 

What should you do if you get a suspected Wangiri call?

We recommend that you don’t return calls to international numbers that you don’t recognise. Calls to Wangiri numbers will often result in a charge being incurred and only encourages the fraudster to generate more missed calls to customers who choose to call back.

• Do not answer a call from an overseas number unless you recognise the number or are expecting the call.
• Do not return a call to an overseas number unless you recognise it.
• Do not give out any personal or business information such as banking or credit card details, pin numbers, birth dates or personal names and addresses.

 

What’s being done to address this issue?

We proactively monitor our network for Wangiri activity and shut down new fraudulent international numbers and number ranges as we find them.

This is an issue affecting customers of mobile and fixed line operators around the globe, and we’re working with a number of different operators and industry groups to reduce Wangiri fraud levels.

 

SMS Phishing Scam

Some of our customers have reported receiving an SMS claiming to be from iiNet, asking them to verify personal information. The message states you have ‘been selected as one of our lucky winners for a brand new iPhone’ and requests for you to reply to a number with your full birth date.
This message is not sent by iiNet. Please do not reply to the message.

If you receive this message (or any other spam SMS), please follow the below directions:

• Don’t reply to the SMS.
• Don’t provide any personal details.
• Don’t click on any links.
• Don’t call any numbers associated with the SMS.
• Don’t share any content of the SMS with anyone.
• Report the SMS to Scamwatch.

 

Fake iiNet mail

iiNet are aware of an increase in falsified letters and statements from telecommunication companies. The falsified letters use the company branding to appear legitimate and will be either sent via post or email.

The letters could be either a threatening invoice, request to update details or congratulate you on winning a prize. It will ask you to call a number or visit a website to update details, pay a sum of money or claim your prize.

If you receive any mail from iiNet, whether it be paper or electronic, please ensure you do not follow any links to websites or call any numbers that are unfamiliar to you. If you receive a letter and suspect it may be a scam, please contact us on 13 22 58.

 

Scammers threatening Chinese communities in Australia

iiNet is aware of a scam targeting our customers in Chinese communities. The calls are in Mandarin and the scammers are often posing as Chinese authorities.

The scammer will accuse the customer of either being directly involved in a crime relating to fake passports, or a victim who has had their bank details compromised. They will threaten the customer with jail time or deportation and will request the customer pay them large sums of money to clear their name or have their issue investigated.

The scammers will try to intimidate the customer into either providing money or other personal details such as a passport number. They do this using scare tactics in hope that the customer will not ask any questions and will instead provide requested details or pay them.

Once money has been paid to scammers, it is often unable to be recovered.

If you receive a call from someone threatening you with arrest or deportation in relation to fake passports, it is a scam. Do not send any money or provide any personal details. End the call immediately and report it to Scamwatch.

For further information, including information in Chinese languages, please visit the Scamwatch website.

 

Browser Pop Up Scam

iiNet is aware of a current browser pop up scam that is targeting iiNet customers.

The pop up asks you to click on a link to perform certain activities such as filling out a survey or choosing a gift box to win a “prize” (such as phones, electronic devices or accessories).

The link then directs you to a payment page where it requires you to pay a small amount via credit card to redeem the “prize” or directs you to a page where you are required to enter your personal details or bank details.

iiNet will never ask you to fill out forms with personal details to win a prize. If you are browsing the web and receive this pop up, please close the browser. If you have been a victim of this scam, please visit the Scamwatch website or call us on 13 22 58.

If you see this pop-up while browsing, please do the following:

• Close the browser.
• Don’t click on any links or fill in any details.
• Report the website to Scamwatch.

 

How to protect your device

• Make sure to use strong PINs and passwords and change them regularly. Avoid easy to guess PINs and passwords like ‘1234’, ‘0000’ and ‘password’.
• Lock your mobile handset and voicemail with strong PINs.
• Think carefully before clicking on a link or opening suspicious emails and attachments.
• Pay attention to your app permissions (what your apps are allowed to do and access, e.g. location, call history, etc). Only allow necessary permissions.

 

• Basic call tracker (current billing period only)
• Detailed Call history

 

Basic call tracker (current billing period only)

1. Log in to Toolbox and view the Dashboard.
    
   Never logged into Toolbox before? Check out An Introduction to Toolbox.
2. Check the Call tracker meter in the panel for the phone service. 
   
3. If you’re not seeing a specific panel on the dashboard, make sure it is turned ON by clicking Customise Dashboard Panels at the bottom of the page.

 

Detailed Call history

1. Log in to Toolbox and click My Products*, then select your service type;

   - For mobile phone services, select Mobile.
   - For all other phone services including Home Phone (landline), Netphone (VoIP) and Fibre Phone, select Phone.
   
   *If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.

2. If you have more than one phone number, make sure the right phone number is selected from the Product drop-down menu on the upper right-hand side of the page.
3. Select View call history from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Phone actions or Mobile actions to show it.
4. By default, this page will show your call records for the current billing period. To search for previous billing periods, click Advanced Search.
5. Choose the dates or invoice you’d like to see the call history for, then hit Search.
6. Your search results will show the category, date/time, cost and duration of each call/SMS as well as the receiving number (“To”) and the invoice it was billed on.
7. You can used the arrow icons at the top of the list to rearrange the results. 
   
8. At the bottom of the list of search results, you’ll find a subtotal as well as a Download CSV button which you can use to save your call records as a Comma-separated Value file, which is best opened with Microsoft Excel. 
   

 

• Basic usage for the current billing period
• How to view detailed usage and peak/off-peak quota times

 

Basic usage for the current billing period

1. Log in to Toolbox and view the Dashboard.
2. Check the Volume usage meter in the panel for the service. This will also tell you whether the data is Peak/Off-Peak or Anytime.
3. The text below the usage meter will also advise you when your usage resets, e.g. "Your usage resets in 5 days".
4. If you’re not seeing a panel for one of your services, make sure it is turned ON after clicking Customise Dashboard Panels at the bottom of the page. 
   

 

How to view detailed usage and peak/off-peak quota times

Toolbox also allows you to view your broadband usage in more detail, including:

• Peak and off-peak downloads, or anytime downloads (depending on your plan)
• Uploads
• Hourly/daily usage
• Freezone usage (eligible plans)

1. Log in to Toolbox and select My Products*, then select the tab for your service type;

   - For mobile data that's part of a mobile voice plan, select Mobile.
   - For all other internet services, select Broadband.
   
   *If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.

2. If you have more than one internet or mobile service, make sure the right username or mobile number is selected from the Product drop-down menu.
3. Select View volume/data usage from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Broadband actions to show it.
4. If you want to check usage from a previous month, you’ll need to select the month from the See usage from drop-down menu.
5. If you're on a desktop or laptop, you’ll see your volume usage for the selected billing period as a daily graph (example below). Please note that no graph will be displayed on mobile devices.

   If your plan has Peak/Offpeak usage, you'll find the timeframes for each period above the peak and off-peak usage bars located below the graph as shown below.

   

   Tip: "Stacked" view shows by default, but you can select the “Grouped” option above the graph for a clearer distinction between Peak/Offpeak usage or Anytime/Freezone usage (depending on your plan).

6. If you scroll further down the page, you’ll also find list of your daily usage. Click on the date to see hourly usage.
7. Much like daily usage, hourly usage will be shown as a graph (desktops/laptops only - mobile devices will display a table instead) with a list further down the page. You can use the Daily button to return to daily view.

   Note: Provided that the time zone in Toolbox > My Account > Set my timezone is set to "Automatically detect my time zone", all times given for hourly usage are in local time depending on your current location.

   

• Cancelling your mobile or phone service
• More information
• How much will it cost to close my account?
• How will I be charged on my final invoice?
• How do I request a refund if my final invoice is in credit?
• Once my account is closed, will I be able to access my invoice?
• Once my account is closed, will I be able to access Toolbox?
• Once my account is closed, will I be able to access my iiNet voice mail?
• Can I close an account if I’m not the account holder?

 

Cancelling your mobile or phone service

Before cancelling your mobile or phone service, please call us on 13 22 58. We can help check if there's a better plan for your needs, resolve any service issues, and confirm if any costs or credits apply to a cancellation.

Important: If you want to move your phone number to another provider, you must contact your new provider and organise the transfer before you cancel because a cancelled number can't be transferred. You can only do this if the account holder of the phone service with iiNet and your new provider are the same person.

Need your iiNet account number? You'll find it on your iiNet invoice or in Toolbox.

 

More information

How much will it cost to close my account?

If you cancel your service or change providers before your service contract is complete, you may incur a contract break fee. These fees are set out in the Pricing Schedule within our Customer Relationship Agreement.

 

How will I be charged on my final invoice?

After your service is disconnected, your final invoice will be emailed to the account holder shortly before the end of your billing period, around the same time each month as all of your previous iiNet invoices. If you don’t get your final invoice, give us a call on 13 22 58.

iiNet services are billed in advance. When you cancel a service, any unused amount you paid in advance will be credited back to your iiNet account, calculated from your cancellation date onwards.

If any charges are due on your final invoice, such as a contract break fee, they can be paid in the same way you usually pay your iiNet invoices.

 

How do I request a refund if my final invoice is in credit?

If any credit remains on your account after your final invoice has been settled, it can be refunded to your nominated bank account or credit card. Please call us on 13 22 58 to request a refund.

 

Once my account is closed, will I be able to access my invoice?

You won’t be able to get your invoices through Toolbox after your iiNet account is cancelled. You can download your iiNet invoice from the email sent to the account holder for up to 90 days after the email was sent.

 

Once my account is closed, will I be able to access Toolbox?

No. You won’t be able to access Toolbox.

 

Once my account is closed, will I be able to access my iiNet voice mail?

No. You won’t be able to access the voice mail for any iiNet phone or mobile services, including saved voice mail.

 

Can I close an account if I’m not the account holder?

Only the account holder may close an account, unless you have Power of Attorney and want to act on behalf of the account holder. Learn more.

• How can we help?
• What are your complaints handling processes?
• What do I do if my complaint is unresolved after going through the iiNet process?

 

How can we help?

You can contact us using the following contact methods to make a complaint, lodge a service outage report and enquire about a network outage.

Contact	Tech Support for help with your iiNet services	Customer Service for help with your iiNet account and billing	If you have a hearing or speech impairment
Phone:	13 22 58 (24/7)	13 22 58 (8am - 10pm AET)	You can contact us by using the National Relay Service: https://www.accesshub.gov.au

 

If your complaint isn’t resolved by Tech Support or Customer Service, you can ask to be referred to Customer Relations or email them directly.

Customer Relations
Email: customer-relations@iinet.net.au Mail: Attn: Customer Relations, PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050

 

What are your complaints handling processes?

You can download our Complaint Handling Process.

For Network Outage Complaints, please download our Network Outage Complaints Handling Process.

To view PDF files, install Adobe Reader on your computer, tablet or phone.

 

What do I do if my complaint is unresolved after going through the iiNet process?

If you’re unhappy with the management of your concerns, you can request that we escalate your complaint.

If we’re unable to agree on a resolution, you can contact an external organisation for support and advice, including the:

• Telecommunications Industry Ombudsman (TIO): General complaints
• Office of the Australian Information Commissioner (OAIC): Privacy complaints 
• Australian Competition and Consumer Commission (ScamWatch): Scam complaints
• Australian Financial Complaints Authority (AFCA): Sold debt payment and insurance disputes
• Australian Communications and Media Authority (ACMA): Broadcast complaints

 

• How to log in to Toolbox
• Toolbox Main menu
• Toolbox Actions menu
• How to customise your Dashboard

 

How to log in to Toolbox

1. Go to Toolbox at: https://toolbox3.iinet.net.au/ - or just hit the Toolbox button on the iiNet website.
2. Log in with the username and password for your iiNet account. You'll find your username on emails from us about your iiNet order, or your iiNet invoice.
    
   Forgotten your iiNet password? You can reset it at: https://iinet.net.au/password
3. A one-time passcode will be sent to the mobile number listed in your account’s contact details - just enter this passcode to finish logging in.
   
   If you can't log in or get your one-time passcode, please contact us. We can help you access your iiNet account after an ID check.

 

Toolbox Main menu

The main menu in Toolbox has the following items:

• Dashboard - Your central hub for managing your account. By default, you’ll see a panel for each of your iiNet services, which will show your basic service details and usage history at a glance. You can customise the dashboard if you want.
   
• My Products - This is where you go to manage any of your iiNet internet, mobile or VoIP services. You can check your usage or change your plan.
   
• My Account - Manage all of your account details, such as your contact information.
   
• Bills & Payments - This section has all of your invoice and payment information. You can update your payment details here.
   
• Add Products - See available iiNet products and submit an order online.
   
• Help & Support - This section links to our iiHelp website for handy setup and troubleshooting guides.

 

There are also some handy buttons in the top right corner, including the Logout button. It's important that you log out once you're done if you're using a public computer, like the ones at libraries, or any device that you share with another person.

Note for Mobile devices (smartphones and tablets): To see the main menu, tap the grey icon with three lines.

 

Toolbox Actions menu

Each section of Toolbox has its own actions menu that shows what you can do on that page. The actions menu varies depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?

Note for Mobile devices (smartphones and tablets): To see the actions menu, you'll need to tap the grey box at the top of the screen, e.g. "My Account actions":

 

How to customise your Dashboard

You can control which panels display on your Dashboard, and even rearrange them to suit your tastes.

1. To rearrange your panels, just click and hold the grid icon in the top left corner of the panel. Drag the panel to the desired position and release. 
   
2. If you’d rather not see a panel on your Dashboard, just hit the X in the top right corner and then click remove this panel? to confirm. 
   
3. To get a panel back, click Customise Dashboard Panels at the bottom of the Dashboard. 
   
4. Next, toggle each panel as desired using the ON/OFF switches and then click I’m done here, Show me the panels to finish.