High speed NBN modem requirements
You will need to supply your own modem to use with our NBN250 & NBN1000 plans. Generally, only the latest, high-end devices are capable of supporting line speeds of 200Mbps or more, and mesh networking solutions are recommended for NBN1000 services in particular.
If your current modem is several years old, it's likely that you'll need to purchase a new one in order to achieve the full potential of your new, higher speed connection. Otherwise, your connection may be slower, according to the constraints of your older hardware, particularly over WiFi. For older modems, we recommend using devices connected via Ethernet cable instead of WiFi to get the best possible experience.
In short, your modem must support or feature:
- PPPoE connection types
- VLAN tagging
- Gigabit Ethernet ports
- AC WiFi or WiFi 6 (for WiFi connections)
The following modems have been tested by our team and will work with our NBN250 or NBN1000 plans. There may be additional models on the market that have not yet been tested by us. If your modem is not listed here, please contact the manufacturer for more information.
|TG-789 Broadband Gateway (*Ethernet connections only)||✔*||✖|
|TP-Link VR1600v (this modem may be purchased from us)||✔||✖|
|TP-Link Deco M5||✔||✖|
|TP-Link Deco M9||✔||✖|
|TP-Link Deco X60||✔||✔|
The following modems have been tested by our team and will not work with our high speed NBN plans.
- Google Nest WiFi – does not support VLAN tagging
- Amazon eero - does not support PPPoE or VLAN tagging