High speed NBN modem requirements

You will need to supply your own modem to use with our NBN250 & NBN Ultrafast plans. Generally, only the latest, high-end devices are capable of supporting line speeds of 200Mbps or more, and mesh networking solutions are recommended for NBN Ultrafast services in particular.

If your current modem is several years old, it's likely that you'll need to purchase a new one in order to achieve the full potential of your new, higher speed connection. Otherwise, your connection may be slower, according to the constraints of your older hardware, particularly over WiFi. For older modems, we recommend using devices connected via Ethernet cable instead of WiFi to get the best possible experience.

In short, your modem must support or feature:

  • PPPoE connection types
  • VLAN tagging
  • Gigabit Ethernet ports
  • AC WiFi or WiFi 6 (for WiFi connections)

Compatible modems

The following modems have been tested by our team and will work with our NBN250 or NBN Ultrafast plans. There may be additional models on the market that have not yet been tested by us. If your modem is not listed here, please contact the manufacturer for more information.

Modem NBN250 NBN Ultrafast
TG-789 Broadband Gateway (*Ethernet connections only) ✔*
TP-Link VR1600v (this modem may be purchased from us)
Fritz!Box 7490
D-Link DIR-2150
D-Link DIR-X1560
D-Link DIR-X1860
TP-Link Deco M5
TP-Link Deco M9
D-Link DIR-X5460
TP-Link Deco X60

Incompatible modems

The following modems have been tested by our team and will not work with our high speed NBN plans.

  • Google Nest WiFi – does not support VLAN tagging
  • Amazon eero - does not support PPPoE or VLAN tagging