These instructions will work for Apple iOS 6 and later. Screenshots have been taken using iOS 7.

 

  1. Tap the Settings icon to open the Settings menu.
  2. Tap WiFi. 
    iOS WiFi connection 1
  3. Select the name (SSID) of your WiFi network from the list of available connections. 

    Note: If your WiFi network isn't showing up on your device, follow this guide to check your basic WiFi settings on modems supplied by iiNet. If you have a third party modem, please check the manufacturer's website for support information.
    iOS WiFi connection 2
  4. Enter your WiFi password and then tap Join to finish. Your iOS device should remember your password for you from now on. 
    iOS WiFi connection 3



    5.  

 

  1. In the upper right-hand corner of your screen, click the Wi-Fi icon and select Turn Wi-Fi On. 
    Mac OS WiFi connection 1
  2. Clicking the Wi-Fi icon will now bring up a list of available WiFi networks. Select your network name (SSID) from this list.

    Note: If your WiFi network isn't showing up on your device, follow this guide to check your basic WiFi settings on modems supplied by iiNet. If you have a third party modem, please check the manufacturer's website for support information.
    Mac OS WiFi connection 2
  3. Enter your WiFi password, and then tick Remember this network to ensure your computer remembers your password for you from now on. Click OK to finish. 
    Mac OS WiFi connection 3
  1. On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections. 
    Windows 7 WiFi connection 1
  2. Find the name (SSID) of your WiFi network and click on it.

    Note: If your WiFi network isn't showing up on your device, follow this guide to check your basic WiFi settings on modems supplied by iiNet. If you have a third party modem, please check the manufacturer's website for support information.
  3. Ensure Connect Automatically is ticked and then click the Connect button. 
    Windows 7 WiFi connection 2
  4. You’ll be asked to enter your Security key, which is your WiFi password (WPA). Type it in, and then click OK. Your computer should remember your password for you from now on. 
    Windows 7 WiFi connection 3

iiNet relies on NBN Co’s infrastructure to deliver our NBN® services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the NBN™ service we deliver to you.

Before contacting us, we recommend checking your address for an NBN network outage by following these steps:

  1. Visit https://www.nbnco.com.au/support/network-status
  2. Enter your full address and hit Check address.
    NBN Outage Address Check
  3. If your area is affected by an outage, we recommend that you check this page every few hours for updates. Two examples of an outage can be found below.
    NBN Outage Results - Confirmed issue
     
    NBN Outage Results - Possible issue

 

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Unsure which NBN technology?

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

 

  1. Log in to Toolbox and select My Products from the navigation bar, and then select Email. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
  2. If you have more than one email address, select the right mailbox from the Product drop-down menu.
  3. Select Configure email settings from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Email actions to show it.
  4. You’ll see a list of available email settings. Scroll down to Email Forwarding. 
    Toolbox mail forwarding 1
  5. Type the destination email address (i.e. the email address you'd like emails forwarded to) and hit Add.
  6. The section will refresh with further settings. When Local Delivery is left ON, this will leave a copy of the forwarded mail in the original inbox after it is forwarded. When Local Delivery is turned OFF, mail will be deleted from the original inbox after it is forwarded, which can help prevent your mailbox going over the size limit.
  7. Select Submit to confirm the settings. Please note that if you do not hit the Submit button, your changes will not be saved. 
    Toolbox mail forwarding 2
  8. If mail forwarding is no longer desired, simply select Remove next to email address, and then Submit to confirm the change. 
    Toolbox mail forwarding 3

 If you've never logged into Toolbox before, please see An Introduction to Toolbox.

 

  1. Log in to Toolbox and select Manage Email, then select Manage for the desired mailbox. 
    Toolbox mail forwarding 1
  2. You'll see a list of mailbox settings. Under "Email forwarding", enter the email address to forward to, then select Add. Changes will save automatically.

    Note: If Local Delivery is left ON, this will leave a copy of the forwarded mail in the original inbox after it is forwarded. When Local Delivery is turned OFF, mail will be deleted from the original inbox after it is forwarded, which can help prevent your mailbox going over the size limit.

    Toolbox mail forwarding 2
  3. If mail forwarding is no longer desired, simply select the cross icon next to the destination email address. Changes will save automatically.
    Toolbox mail forwarding 3

This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of NBN®.

To get started, select your NBN service:

If you need more information about setting up your iiNet modem, check out the setup guides available here.