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Here's everything you need to know about iiNet Ultra Broadband Fibre-to-the-Building, or FTTB.

Select one of the links below to jump to a query:

Where is Ultra Broadband FTTB available?
What is FTTB?
What do I need for an Ultra Broadband FTTB connection?
How long does it take to get connected to FTTB?
What happens when FTTB is installed?
Can I use existing wiring/smart wiring?
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the FTTB network?

Where is Ultra Broadband FTTB available?

The iiNet Ultra Broadband FTTB network is available in select buildings nationwide. Just check your address on our website.

What is FTTB?

Fibre to the Building is a type of internet where fibre optic cable leads to the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet. From there, the building's internal copper cabling runs from the MDF to the wall socket in your unit.

What do I need for an Ultra Broadband FTTB connection?

We'll provide an iiNet modem. If you'd like to use the included FTTB Phone service to make calls over the internet, you'll need a VoIP-compatible phone to plug into your modem.

Some premises may also require a Network Termination Unit (NTU). If this is the case, we’ll supply this to you without charge. The NTU remains the property of iiNet and should not be removed from the premises once installed.

Note: You must use the iiNet modem to get online. You can connect your own Wi-Fi router to the iiNet modem if you want to.

How long does it take to get connected to FTTB?

Most FTTB connections are completed within 10 business days, but some may take up to 20 business days, subject to installer availability.

What happens when FTTB is installed?

If an FTTB installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. An installation may not be needed if FTTB has been connected at your address before.

Can I use existing wiring/smart wiring?

Your existing smart wiring setup may need to be re-wired to work with FTTB. If this is the case, you'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Note: An FTTB installation does not include additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the FTTB network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back-to-base alarms, EFTPOS machines, fax machines and more) can work over the FTTB network, however, please contact the service provider to make sure - you may need to order a specific type of phone service or move to a data-based solution.

Please note that iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your order.

If your iiNet Ultra FTTB service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your connection.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle. Continue monitoring for dropouts.
Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on WiFi drop out, switch to troubleshooting WiFi Dropouts.
If you have a Network Termination Unit (NTU) and you notice any of the following status light behaviours after restarting, please call us on 13 22 58 for assistance:

Adtran® 422G Gfast NTU - Flashing green G.Fast light
Note: Make sure the phone cable is not longer than 1 metre.

LEA Networks NTU - Flashing green OUT or Warning light

Power/DIAG NTU - Red DIAG light
Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Still getting dropouts? Call us on 13 22 58 for further assistance.

If your Ultra Broadband FTTB service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Visit our Network Status page to see if any known issues in your area are affecting your connection.
Locate your iiNet FTTB modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
If you have a Network Termination Unit (NTU) and you notice any of the following status light behaviours after restarting, please call us on 13 22 58 for assistance:

Adtran® 422G Gfast NTU - Flashing green G.Fast light
Note: Make sure the phone cable is not longer than 1 metre.

LEA Networks NTU - Flashing green OUT or Warning light

Power/DIAG NTU - Red DIAG light
Attempt to view a website on a device connected to your modem via Ethernet cable, not Wi-Fi. If Ethernet works but Wi-Fi doesn't, see troubleshooting Wi-Fi No Connection.
If you can view websites on some devices but not others, see our guide on Browsing issues.
If you still can't view a website, call us on 13 22 58 for further assistance.

If your iiNet Ultra FTTB service is running slowly, these steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle, then run a speed test.
Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on WiFi are slow, switch to Troubleshooting WiFi speed.
Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Replace any damaged cables.
Note: Older Cat5 Ethernet cables are not recommended for FTTB services.
Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
If you still have speed issues, please call us on 13 22 58 for further assistance.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Note: Some homes will have a Network Termination Unit (NTU). If your place has never been connected to FTTB before, an NTU will be delivered with your modem if you need one.

Choose your modem (with or without NTU) to get started:

Picture	Modem
	VX420-G2V Modem only
	VX420-G2V Modem with a Network Termination Unit (NTU)
	Smart Modem Gateway (VX420-G2H) only
	Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)
	VX220-G2V Modem only
	VX220-G2V Modem with a Network Termination Unit (NTU)
	TP-Link VR1600v only
	TP-Link VR1600v with a Network Termination Unit (NTU)

VX420-G2V Modem

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cable to connect your modem's Power port to a power outlet.
Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX420-G2V Modem with a Network Termination Unit (NTU)

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cables to connect the Power port on your modem and NTU to power outlets.
Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.

Older NTUs may have a MODEM port. Learn more.
Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.

Older NTUs may have an UPLINK port. Learn more.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Smart Modem Gateway (VX420-G2H)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cable to connect your modem's Power port to a power outlet.
Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cables to connect the Power port on your modem and NTU to power outlets.
Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.

Older NTUs may have a MODEM port. Learn more.
Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.

Older NTUs may have an UPLINK port. Learn more.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX220-G2V Modem

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cable to connect your modem's Power port to a power outlet.
Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.

No blue light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX220-G2V Modem with a Network Termination Unit (NTU)

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cables to connect the Power port on your modem and NTU to power outlets.
Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.

Older NTUs may have a MODEM port. Learn more.
Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.

Older NTUs may have an UPLINK port. Learn more.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.

No blue light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

TP-Link VR1600v

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cable to connect your modem's Power port to a power outlet.
Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
Turn on the power outlet and press your modem’s Power button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.

Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

TP-Link VR1600v with a Network Termination Unit (NTU)

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the power cables to connect the Power port on your modem and NTU to power outlets.
Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.

Older NTUs may have a MODEM port. Learn more.
Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.

Older NTUs may have an UPLINK port. Learn more.
Turn on the power outlet and press your modem’s ON/OFF button.
Leave your modem alone for 30 minutes while it runs through its automatic setup.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Here's everything you need to know about iiNet Ultra Broadband Cable.

Select one of the links below to jump to a query:

Where is Ultra Broadband Cable available?
What do I need for Ultra Broadband Cable?
Will Ultra Broadband Cable be replaced by the nbn®?
What happens when Ultra Broadband Cable is installed?

Where is Ultra Broadband Cable available?

The iiNet Ultra Broadband Cable network is available in select areas across Geelong, Mildura, and Ballarat. The easiest way to confirm availability is to check your address on our website.

What do I need for Ultra Broadband Cable?

Cable NTU
The Network Termination Unit (NTU) is a connection box that’s delivered by the Cable installer. These are required for all Cable connections from 14 May 2025 onwards.
Cable modem
We include a Wi-Fi Cable modem with every Cable order – once it arrives from our warehouse, you can plug it in into the NTU.
Phone
To use your Netphone VoIP service, you'll need a phone to plug into your Cable modem.

Will Ultra Broadband Cable be replaced by the nbn®?

iiNet Ultra Broadband Cable will not be affected by the nbn rollout. It is a future-ready network that delivers a high performance alternative to the nbn.

If you are an existing Cable customer, please ignore any nbn notifications that you may receive telling you that your broadband will be disconnected as part of the nbn rollout. You don’t have to switch to the nbn.

What happens when Ultra Broadband Cable is installed?

If a Cable installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. The installer will complete your connection and run a test to make sure you can get online.

Note: If your iiNet Cable modem hasn't been delivered before your Cable installation, don't worry. The technician will use their own modem to test the connection, and you can plug in your iiNet Cable modem once it's delivered.

If your Ultra Broadband Cable service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your connection.
Turn off your modem and leave it off for at least 10 seconds.
Turn both outlets back on and wait for the modem lights to settle. Continue monitoring for dropouts.
When your connection drops out, check other devices connected to your modem via Wi-Fi or Ethernet cable to see if they've dropped out, too.
If devices connected via Ethernet cable stay online when devices connected via Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.
Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Still getting dropouts? Call us on 13 22 58 for further assistance.

If your Ultra Broadband Cable service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Visit our Network Status page to see if any known issues in your area are affecting your connection.
Locate your iiNet Cable modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
Attempt to view a website on a device connected to your modem via Ethernet cable, not Wi-Fi. If Ethernet works but Wi-Fi doesn't, see troubleshooting Wi-Fi No Connection.
If you can view websites on some devices but not others, see our guide on Browsing issues.
If you still can't view a website, call us on 13 22 58 for further assistance. To investigate your connection issue, we'll need the Serial Number and CMAC Number for your Cable NTU or modem barcode sticker:

Example: VM3000GS NTU

Example: CG3000 Modem

Example: CG2200 Modem

Example: EPC3940L Modem

If your Ultra Broadband Cable service is running slowly, these steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle, then run a speed test.
Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on WiFi are slow, switch to Troubleshooting WiFi speed.
Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Replace any damaged cables.
Note: Older Cat5 Ethernet cables are not recommended for Cable services.
Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
If you still have speed issues, please call us on 13 22 58 for further assistance.

Not sure which model you have? Please check your modem's barcode sticker on the base.

Choose your modem to get started:

Picture	Modem
	VX420-G2V Modem with NTU
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

VX420-G2V Modem with NTU

Your Cable Network Termination Unit (NTU) should already be connected by your Cable installer. If not, wait until your Cable installation is complete.
Use the Ethernet cable to connect your modem’s blue WAN port to the NTU’s 2.5G LAN port.
Use the power cable to connect your modem's 12V IN Port to a power outlet and press your modem’s ON/OFF button.
Wait 20 minutes for your modem to connect automatically.
Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.

No green light? Call us on 13 22 58 and we can help you out.
The default WiFi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
If you want to use your Cable Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Cable Gateway Pro (CG3000)

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Connect the power cables from your modem's 12V IN Port to an electrical outlet.
Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.

Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
Make sure the electrical outlet for your modem is ON.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
The default WiFi name (SSID) and password is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Cable Gateway Pro (CG2200)

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
Connect the power cables from your modem's 12V IN Port to an electrical outlet.
Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.

Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
Make sure the electrical outlet for your modem is ON.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
The default WiFi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Cable Gateway Pro (EPC3940L)

First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.Connect the power cables from your modem's Power Port to an electrical outlet.
Connect the included RF coaxial cable from the CABLE connector on your modem to your cable wall outlet.

Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
Make sure the electrical outlet for your modem is ON.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the ONLINE light is green, you can start connecting your devices and get online.
The default WiFi name (SSID) and password (Pre-Shared Key) is on your modem’s barcode sticker.
Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
If you wish to use your Cable Phone service, plug a compatible handset into the TELEPHONE 1 port on your modem.
You’re now good to go.

If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.