Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Select your hardware to get started:

	VX420-G2V Modem only
	VX420-G2V Modem with Gfast NTU
	VX420-G2V Modem with a Network Termination Unit (NTU)
	Smart Modem Gateway (VX420-G2H) only
	Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)
	VX220-G2V Modem only
	VX220-G2V Modem with a Network Termination Unit (NTU)
	TP-Link VR1600v only
	TP-Link VR1600v with a Network Termination Unit (NTU)

 

VX420-G2V Modem

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your FTTB Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

VX420-G2V Modem and a Gfast Network Termination Unit (NTU)

Note: The Adtran® Gfast NTU is supplied with our FTTB250 and FTTB Max plans.

1. Turn off the power outlet and unplug any power cables.
2. Use the power cables to connect the Power port on your modem and NTU to power outlets.
3. Use an ethernet cable to connect your modem’s blue WAN port to your NTU's LAN port.
4. Use a phone cable to connect your NTU's Gfast port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. .Allow 15 minutes for your modem to boot up and connect automatically.
7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
8.  To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
9. If you wish to use your FTTB Phone service, plug a compatible handset into the green PHONE port on your modem.
   
10. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    

 

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

VX420-G2V Modem with a Network Termination Unit (NTU)

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the power cables from your Network Termination Unit (NTU)'s Power Port to an electrical outlet.
3. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.
   
   Note: This port may be labelled MODEM if you have an older model of NTU. The port is always located on the right-hand side of the NTU.
4. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.
   
   Note: This port may labelled UPLINK if you have an older model of NTU. The port is always located on the left-hand side of the NTU.
5. Make sure the electrical outlets for both devices are on, and press the modem's Power button.
6. Allow 15 minutes for your modem to boot up and connect automatically.
7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
   
8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
9. If you wish to use your FTTB Phone service, plug a compatible handset into the green PHONE port on your modem.
   
10. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
    

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

Smart Modem Gateway (VX420-G2H)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

1. Connect the power cable from your modem's Power Port to an electrical outlet.
2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
   
7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
   

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the power cables from your Network Termination Unit (NTU)'s Power Port to an electrical outlet.
3. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.
   
   Note: This port may be labelled MODEM if you have an older model of NTU. The port is always located on the right-hand side of the NTU.
4. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.
   
   Note: This port may labelled UPLINK if you have an older model of NTU. The port is always located on the left-hand side of the NTU.
5. Make sure the electrical outlets for both devices are on, and press the modem's Power button.
6. Allow 15 minutes for your modem to boot up and connect automatically.
7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
   
8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
   
9. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
   

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

VX220-G2V Modem

 

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet FTTB Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

VX220-G2V Modem with a Network Termination Unit (NTU)

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the power cables from your Network Termination Unit (NTU)'s Power Port to an electrical outlet.
3. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.
   
   Note: This port may be labelled MODEM if you have an older model of NTU. The port is always located on the right-hand side of the NTU.
4. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.
   
   Note: This port may labelled UPLINK if you have an older model of NTU. The port is always located on the left-hand side of the NTU.
5. Make sure the electrical outlets for both devices are on, and press the modem's Power button.
6. Allow 15 minutes for your modem to boot up and connect automatically.
7. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and get online.
   
8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
9. If you wish to use your iiNet FTTB Phone service, plug a compatible handset into the green PHONE port on your modem.
   
10. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
    

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

TP-Link VR1600v

1. Connect the power cable from your modem's Power Port to an electrical outlet.
2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your FTTB Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
   

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

TP-Link VR1600v with a Network Termination Unit (NTU)

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the power cables from your Network Termination Unit (NTU)'s Power Port to an electrical outlet.
3. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.
   
   Note: This port may be labelled MODEM if you have an older model of NTU. The port is always located on the right-hand side of the NTU.
4. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.
   
   Note: This port may labelled UPLINK if you have an older model of NTU. The port is always located on the left-hand side of the NTU.
5. Make sure the electrical outlets for both devices are on, and press the modem's Power button.
6. Allow 15 minutes for your modem to boot up and connect automatically.
7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
9. If you wish to use your FTTB Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   
10. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
    

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

Here's everything you need to know about iiNet Ultra Broadband Cable.

Select one of the links below to jump to a query:

If your Ultra Broadband Cable service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

1. Visit our Network Status page to see any known issues in your area that may be affecting your connection.
2. Turn off your modem and leave it off for at least 10 seconds.
3. Turn both outlets back on and wait for the modem lights to settle. Continue monitoring for dropouts.
4. When your connection drops out, check other devices connected to your modem via Wi-Fi or Ethernet cable to see if they've dropped out, too.
5. If devices connected via Ethernet cable stay online when devices connected via Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.
6. Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables. 
   
7. Still getting dropouts? Call us on 13 22 58 for further assistance.

If your Ultra Broadband Cable service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Visit our Network Status page to see if any known issues in your area are affecting your connection.
2. Locate your iiNet Cable modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
   
3. Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
4. Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
5. Attempt to view a website on a device connected to your modem via Ethernet cable, not Wi-Fi. If Ethernet works but Wi-Fi doesn't, see troubleshooting Wi-Fi No Connection.
6. If you can view websites on some devices but not others, see our guide on Browsing issues.
7. If you still can't view a website, call us on 13 22 58 for further assistance. To investigate your connection issue, we'll need the Serial Number and CMAC Number for your Cable NTU or modem barcode sticker:
   
   Example: VM3000GS NTU
   
   
   Example: CG3000 Modem
   
   
   Example: CG2200 Modem
   
    
   Example: EPC3940L Modem
   

If your Ultra Broadband Cable service is running slowly, these steps will help you identify the issue.

1. Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
2. Turn off your modem and leave it off for at least 10 seconds.
3. Turn your modem back on and wait for the modem lights to settle, then run a speed test.
4. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on WiFi are slow, switch to Troubleshooting WiFi speed.
5. Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
6. Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
7. On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
8. If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
9. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Replace any damaged cables.
   Note: Older Cat5 Ethernet cables are not recommended for Cable services.
10. Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
11. Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
12. If you still have speed issues, please call us on 13 22 58 for further assistance.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Not sure which model you have? Please check your modem's barcode sticker on the base.

Select your modem to get started:

	VX420-G2V Modem with NTU
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

 

VX420-G2V Modem with NTU

1. Your Cable Network Termination Unit (NTU) should already be connected by your Cable installer. If not, wait until your Cable installation is complete.
2. Use the Ethernet cable to connect your modem’s blue WAN port to the NTU’s 2.5G LAN port.
3. Connect the power cable from your modem's 12V IN Port to a power outlet and turn it on.
4. Wait 20 minutes for your modem to connect automatically.
5. If the Internet light on your modem is green, you can start connecting your devices and get online. If you have a red light, please call us on 13 22 58.
   
6. You can connect devices to any of the four yellow LAN ports with an Ethernet cable.
7. The default WiFi name and password is on your modem’s barcode sticker:
   
8. If you want to use your Cable Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
   

 

Cable Gateway Pro (CG3000)

 

1. Connect the power cables from your modem's 12V IN Port to an electrical outlet.
2. Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
   Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
3. Make sure the electrical outlet for your modem is ON.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
   

We recommend connecting to the 5GHz Wi-Fi (network name ending in "5G") for faster performance. See Improving Wi-Fi Signal.

 

Cable Gateway Pro (CG2200)

1. Connect the power cables from your modem's 12V IN Port to an electrical outlet.
2. Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
   Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
3. Make sure the electrical outlet for your modem is ON.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
   

We recommend connecting to the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

Cable Gateway Pro (EPC3940L)

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the included RF coaxial cable from the CABLE connector on your modem to your cable wall outlet.
   Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
3. Make sure the electrical outlet for your modem is ON.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the ONLINE light is green, you can start connecting your devices and get online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow ETHERNET ports on your modem.
7. If you wish to use your Cable Phone service, plug a compatible handset into the TELEPHONE 1 port on your modem.
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem. 
   

We recommend connecting to the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

Here's everything you need to know about iiNet Ultra Broadband VDSL2.

Select one of the links below to jump to a query:

If your Ultra Broadband VDSL2 service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

1. Visit our Network Status page to see any known issues in your area that may be affecting your connection.
2. Turn off your modem and leave it off for at least 10 seconds.
3. Turn your modem back on and wait for the modem lights to settle. Continue monitoring for dropouts. 
4. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on WiFi drop out, switch to troubleshooting WiFi Dropouts.
5. If you have an Adtran® Gfast Network Termination Unit (NTU) and you notice that the LAN light is off or the G.Fast light is flashing green, make sure the phone cable use is not longer than 1 metre.
   
    
6. Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
7. Still getting dropouts? Call us on 13 22 58 for further assistance.

If your Ultra Broadband VDSL2 service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Visit our Network Status page to see if any known issues in your area are affecting your connection.
2. Locate your iiNet VDSL2 modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
3. Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
4. Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
5. If you have an Adtran® Gfast Network Termination Unit (NTU) and you notice a flashing green G.Fast light after restarting, make sure the phone cable use is not longer than 1 metre. If this light keeps flashing, please call us on 13 22 58 for assistance.
   
6. Attempt to view a website on a device connected to your modem via Ethernet cable, not Wi-Fi. If Ethernet works but Wi-Fi doesn't, see troubleshooting Wi-Fi No Connection.
7. If you can view websites on some devices but not others, see our guide on Browsing issues.
8. If you still can't view a website, call us on 13 22 58 for further assistance.

If your Ultra Broadband VDSL2 service is running slowly, these steps will help you identify the issue.

1. Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
2. Turn off your modem and leave it off for at least 60 seconds.
3. Turn your modem back on and wait for the modem lights to settle, then run a speed test.
4. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
5. Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
6. Turn off or disconnect all other devices connected to your modem's Wi-Fi (except the device you are testing, if applicable).
7. On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
8. If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
9. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Replace any damaged cables.
   Note: Older Cat5 Ethernet cables are not recommended for VDSL2 services.
10. Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
11. Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
12. If you still have speed issues, please call us on 13 22 58 for further assistance.