iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
Before contacting us, we recommend checking your address for an nbn outage by following these steps:
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This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of nbn.
To get started, select your nbn® service:
If you need more information about setting up your iiNet modem, check out the setup guides available here.
nbn setup guides for popular non-iiNet modems are available here.
If your third-party modem still isn't online after you've plugged it in, you may need to configure additional settings listed in this article. Please check the manufacturer's website for support information if you're not sure how to do this.
If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup, simply leave it as the default.
Please note: If you use a third-party modem, your included phone service (and any calls) will not be available.
Select one of the links below to jump to a query:
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN: | If your nbn plan was activated before March 2023*: ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | If your nbn plan was activated before March 2023*: ON or Enabled |
| VLAN ID: | If your nbn plan was activated before March 2023*: 2 |
| VLAN 802.1p/VLAN Priority: | If your nbn plan was activated before March 2023*: 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
*If your nbn plan was activated after March 2023 or does not include an nbn Phone service, please turn all VLAN settings OFF.
TP-Link modems: If enabling IPTV/VLAN, "Mode" must be set to "Custom" ("NBN Australia" will not work).
D-Link modems: Go to Settings > Internet > PTM and set Interface to "PTM-1". Then in Settings > Internet > IPv4, set PVC to "PTM-1" and VLAN ID to 2.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VDSL Connection Type: | PTM |
| VLAN: | If your nbn plan was activated before March 2023*: ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN/802.1q Tagging: | If your nbn plan was activated before March 2023*: ON or Enabled |
| VLAN ID: | If your nbn plan was activated before March 2023*: 2 |
| VLAN 802.1p/VLAN Priority: | If your nbn plan was activated before March 2023*: 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
| SOS (Save Our Showtime): | Supported^ |
| ROC (Robust Overhead Channel): | Supported^ |
*If your nbn plan was activated after March 2023 or does not include an nbn Phone service, please turn all VLAN settings OFF.
^If your modem doesn't currently support SOS-ROC, please check the manufacturer's website to see if a firmware upgrade is available that will enable your modem to support SOS-ROC. You'll find the make and manufacturer of your modem on its barcode sticker.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | ON or Enabled |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | ON or Enabled |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
All ULTRA FTTB connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for ULTRA FTTB and your included FTTB Phone service.
Connections using third-party hardware are not supported but you can connect your own WiFi router to your iiNet modem to handle your home WiFi network.
Modems must support VDSL2.
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 10 |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
All ULTRA Cable connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for ULTRA Cable and your included Netphone service.
Connections using third-party hardware are not supported but you can connect your own WiFi router to your iiNet modem to handle your home WiFi network.
All Home Wireless Broadband connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for Home Wireless Broadband.
Connections using third-party hardware are not possible as your Home Wireless Broadband SIM will not work in other devices.
This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation.
If you're looking for nbn setup guides, check out iiNet Modem Resources or Non-iiNet Modem Setup Guides.
Select one of the links below to jump to a query:
Fibre optic cable will lead all the way to your premises, terminating at your nbn Utility Box on an outside wall.
The nbn Utility Box (Premises Connection Device) on your outside wall will connect to the nbn Connection Box and the Power Supply Unit installed indoors.
Installation
An nbn installer is required to attend your premises if you don’t already have the equipment shown above. Someone over the age of 18 will need to be present during the length of the appointment.
Here's some recommendations for choosing where your nbn equipment will be installed:
With Fibre to the Building, fibre optic cable will lead to the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet. From there, the MDF will connect to the wall socket in your unit via the building's internal copper cabling.
Fibre to the Node connections are similar, but the connection point is a node in your street or a street nearby. Copper cabling will connect from the node to a wall socket inside your premises.
You’ll be able to use the same wall socket that you previously used for traditional copper phone handsets and/or ADSL broadband.
Installation
In most cases an nbn installer won’t be required – the installation work will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required.
Fibre optic cable will lead to a reverse-powered Distribution Point in a pit or on a pole near the curb in your street. From there, copper cabling will connect to a wall socket inside your premises. In multi-dwelling units such as apartment complexes, this copper cabling may first pass through the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet.
Your nbn Connection Box will plug into the same wall socket that you previously used for traditional copper phone handsets and/or ADSL broadband. You can connect your iiNet modem to your nbn Connection Box to set up your home WiFi network.
Installation
In most cases an nbn installer won’t be required – the installation work will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required.
A fixed antenna on your roof receives a wireless signal from your local nbn Wireless tower.
The nbn Outdoor antenna on your roof will connect to a designated wall outlet for your indoor nbn Connection Box to plug in to.
Installation
An nbn installer is required to attend your premises if you don’t already have the equipment shown above. Someone over the age of 18 will need to be present during the length of the appointment.
Here's some recommendations for choosing where your nbn equipment will be installed:
Fibre cable will lead to a node in your street or a street nearby. Coaxial cabling (Hybrid Fibre Coaxial, that is - hence "HFC") will connect from the node to a Premises Connection Device on the outside wall of your premises. This will lead in to a wall socket inside your premises.
Internal coaxial wiring will run from your Premises Connection Device to a wall socket inside your premises. You’ll be able to use the same wall socket that you previously used for a Cable broadband or Pay TV service. If you have a Pay TV service which uses cable, the wall socket will be fitted with a Cable splitter which will give one port for your nbn Connection Box and one port for your Pay TV service. You can connect your iiNet Cable Gateway to your nbn Connection Box to set up your home WiFi network.
Installation
In most cases an nbn installer won’t be required – the installation work will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required.
NBN LTSS (Long Term Satellite Service) is powered by Sky Muster®, a geostationary satellite in orbit above Australia. Sky Muster® transmits a signal between a fixed satellite dish at your premises and the nbn Satellite base station.
Internal wiring will run from the satellite dish mounted on your roof or gutter to a wall socket inside your premises. Your nbn Satellite Connection Box will be connected to this wall socket. You can connect one computer to your Connection Box via Ethernet cable, or you may wish to connect a WiFi router in order to connect multiple devices via Ethernet and WiFi.
Installation
iiNet no longer provides new nbn Satellite connections as of 6 December 2023.
All nbn FTTB/N/C/P, HFC & Wireless services include an nbn Phone (VoIP) service if you choose a modem supplied by us. nbn Phone is not available if you choose to BYO modem.
nbn Satellite does not include a Phone service.
nbn FTTP services connected before 15 May 2024 may have nbn Fibre Phone instead of nbn Phone (VoIP).
Please note: Home Phone landline services are no longer sold by iiNet. If you have an existing landline number, we can check if it's possible to transfer this number to an nbn Phone service.
This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn service.
If you get stuck, please call our Support Team on 13 22 58 and we'll be happy to help.
Select one of the links below to jump to a query:
Testing must be performed on two different devices that are connected according to the following advice, depending on the type of nbn you have:
Username/Customer ID: (We need either your iiNet broadband username or your iiNet Customer ID to identify your account)
Result links: (Paste your result links from the speed tests)
Devices: (List the type of devices you used for the speed tests)
Manual testing can be useful for checking the speed of high capacity services such as nbn broadband or Cable broadband that require multiple downloads.
Note: Microsoft Edge and Mac Safari browsers are not currently suitable because they do not display the data transfer rate during downloads. Please test using a different browser, or try our speed test tool.
In Firefox, click the down arrow icon in the top right corner.
In Microsoft Edge, click the down arrow icon in the top right corner.
In Google Chrome, while the file is downloading, click Show all downloads in the bottom right-hand corner of the screen.
Firefox
Microsoft Edge
Google Chrome
For some high speed connection types, (e.g. NBN100 plans) multiple downloads must be run simultaneously to access the full bandwidth of your connection.
If you have trouble completing your speed test or understanding the results, please call us on 13 22 58 and we'll be happy to give you a hand.