We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
How to close an account and/or transfer ownership of services
If the account holder has passed away, please call us on 13 22 58 and we can help you to close the account or transfer ownership of the services into your name. If you choose to transfer ownership of any services, you’ll need to meet our credit requirements.
When contacting us, please have the account holder’s username, mobile number or account number ready, as well as their:
- Full name
- Date of birth
- Home address
For confirmation, we may ask that you email us a copy of the Death Certificate or Coroner’s notice.
The person contacting us should be an authorised representative of the deceased. This includes:
- Next of kin
- Executor or administrator of the estate
- Power of attorney
- Trustee or solicitor administering the estate
- An authorised representative listed on the account
How to use the Australian Death Notification Service
You can also notify us about the death of the account holder using the Australian Death Notification Service.
The Australian Death Notification Service is a national service which enables you to digitally notify multiple organisations about the death of the account holder. This service provides secure online environment for you to send an email notification to multiple organisations at one time.
To opt into this service, head to the Australian Death Notification Service and provide the below:
- Details of the person who has died
- Confirmation you would like to notify iiNet
- Your details as the notifier
The Australian Death Notification Service will validate details of the deceased person against the Australian Death Check (ADC) and pass on information to our appropriate team, who will reach out to you.
After you have submitted the request, you will be contacted by iiNet within 10 business days to discuss the next steps.
You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the Power of Attorney and supporting documentation.
| You can mail the Power of Attorney, with supporting documentation to: iiNet Customer Relations, Ground Floor, 502 Hay St, Subiaco, WA 6008 |
|
| Fax | You can fax the Power of Attorney, with supporting documentation to: 1300 785 632 Attn: Customer Relations Team |
Select one of the links below to jump to a query:
Types of Power of Attorney
The supporting documentation you’re required to provide will depend on whether you have a general or enduring Power of Attorney.
General Power of Attorney
If you have a general Power of Attorney, depending on the state or territory, you’ll need to provide us with the following:
- NSW Powers of Attorney Act 2003 (NSW)
-
Must be in prescribed form x See example of NSW Power of Attorney
Registered x
Date of Power of Attorney ✓
Principal name and address ✓
Principal representative name and address x
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature x
Date of principal signing ✓
Principal’s signature witnessed by prescribed witness ✓
Witness name ✓
Witness address ✓
Date of witness signing x
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
- VIC Instruments Act 1958 (VIC)
-
Must be in prescribed form x See example of VIC Power of Attorney
Registered x
Date of Power of Attorney ✓
Principal name and address ✓
Principal representative name and address x
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature x
Date of principal signing x
Principal’s signature witnessed by prescribed witness x
Witness name x
Witness address x
Date of witness signing x
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
- QLD Powers of Attorney Act 1998 (QLD)
-
Must be in prescribed form ✓Must use QLD Power of Attorney
Registered x
Date of Power of Attorney x
Principal name and address x
Principal representative name and address x
Attorney name and address x
Principal signature x
Principal’s representative signature x
Date of principal signing x
Principal’s signature witnessed by prescribed witness x
Witness name x
Witness address x
Date of witness signing x
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
- ACT Powers of Attorney Act 2006 (ACT)
-
Must be in prescribed form x
Registered x
Date of Power of Attorney ✓
Principal name and address ✓
Principal representative name and address x
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature x
Date of principal signing x
Principal’s signature witnessed by prescribed witness x
Witness name ✓
Witness address ✓
Date of witness signing ✓
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
- SA Powers of Attorney and Agency Act 1984 (SA)
-
Must be in prescribed form x See example of SA Power of Attorney
Registered x
Date of Power of Attorney ✓
Principal name and address ✓
Principal representative name and address x
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature x
Date of principal signing x
Principal’s signature witnessed by prescribed witness x
Witness name ✓
Witness address x
Date of witness signing x
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
- TAS Powers of Attorney Act 2000 (TAS)
-
Must be in prescribed form ✓ Must use TAS Power of Attorney
Registered ✓
Date of Power of Attorney ✓
Principal name and address ✓
Principal representative name and address x
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature x
Date of principal signing x
Principal’s signature witnessed by prescribed witness x
Witness name ✓
Witness address ✓
Date of witness signing x
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
- NT Powers of Attorney Act 2006 (NT)
-
Must be in prescribed form x See example of NT Power of Attorney
Registered x
Date of Power of Attorney x
Principal name and address ✓
Principal representative name and address ✓
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature ✓
Date of principal signing x
Principal’s signature witnessed by prescribed witness ✓ If principal's representative signing on behalf of principal, principal's representative must sign in presence of 2 prescribed witnesses
Witness name ✓
Witness address x
Date of witness signing x
Acceptance by attorney x
Attorney signature ✓
Date of attorney signing x
- WA Guardianship and Administration Act 1990 (WA)
-
Must be in prescribed form x
Registered x
Date of Power of Attorney ✓
Principal name and address ✓
Principal representative name and address x
Attorney name and address ✓
Principal signature ✓
Principal’s representative signature x
Date of principal signing x
Principal’s signature witnessed by prescribed witness x
Witness name ✓
Witness address x
Date of witness signing x
Acceptance by attorney x
Attorney signature x
Date of attorney signing x
Enduring Power of Attorney
If you have an enduring Power of Attorney, depending on the state or territory, you’ll need to provide us with the following:
- NSW Powers of Attorney Act 2003 (NSW)
-
Prescribed ✓Must use NSW Enduring Power of Attorney
Registered x
Date of Power of Attorney x
Principal name, address and signature x
Principal’s signature witnessed by adult witness x
Principal’s signature witnessed by prescribed witness x
Witness signature x
Date of witness signing x
Acceptance by attorney x
Attorney name x
Attorney signature x
Date of attorney signing x
- VIC Instruments Act 1958 (VIC)
-
Prescribed x
Registered x
Date of Power of Attorney ✓
Principal name, address and signature ✓
Principal’s signature witnessed by adult witness ✓ Need 1 adult witness and 1 prescribed witness
Principal’s signature witnessed by prescribed witness ✓ Need 1 adult witness and 1 prescribed witness
Witness signature ✓
Date of witness signing x
Acceptance by attorney x
Attorney name ✓
Attorney signature x
Date of attorney signing x
- QLD Powers of Attorney Act 1998 (QLD)
-
Prescribed ✓Must use QLD Enduring Power of Attorney
Registered x
Date of Power of Attorney x
Principal name, address and signature x
Principal’s signature witnessed by adult witness x
Principal’s signature witnessed by prescribed witness x
Witness signature x
Date of witness signing x
Acceptance by attorney x
Attorney name x
Attorney signature x
Date of attorney signing x
- ACT Powers of Attorney Act 2006 (ACT)
-
Prescribed x
Registered x
Date of Power of Attorney ✓
Principal name, address and signature ✓
Principal’s signature witnessed by adult witness ✓ Witnessed by 2 adult witnesses and containing a certificate in accordance with s 22
Principal’s signature witnessed by prescribed witness x
Witness signature ✓
Date of witness signing ✓
Acceptance by attorney ✓
Attorney name ✓
Attorney signature ✓
Date of attorney signing ✓
- SA Powers of Attorney and Agency Act 1984 (SA)
-
Prescribed x See example of SA Enduring Power of Attorney
Registered x
Date of Power of Attorney ✓
Principal name, address and signature ✓
Principal’s signature witnessed by adult witness ✓
Principal’s signature witnessed by prescribed witness x
Witness signature x
Date of witness signing x
Acceptance by attorney ✓ Must use SA Form of Acceptance of Enduring Power of Attorney
Attorney name ✓
Attorney signature ✓
Date of attorney signing x
- TAS Powers of Attorney Act 2000 (TAS)
-
Prescribed x See example of TAS Enduring Power of Attorney
Registered x
Date of Power of Attorney ✓
Principal name, address and signature ✓
Principal’s signature witnessed by adult witness ✓ Need 2 adult witnesses
Principal’s signature witnessed by prescribed witness x
Witness signature ✓
Date of witness signing x
Acceptance by attorney ✓Must use TAS Form of Acceptance of Enduring Power of Attorney
Attorney name ✓
Attorney signature ✓
Date of attorney signing x
- NT Powers of Attorney Act 2006 (NT)
-
Prescribed x See example of NT Enduring Power of Attorney
Registered ✓
Date of Power of Attorney x
Principal name, address and signature ✓
Principal’s signature witnessed by adult witness x
Principal’s signature witnessed by prescribed witness ✓
Witness signature ✓
Date of witness signing x
Acceptance by attorney ✓Must use NT Form of Acceptance of Enduring Power of Attorney
Attorney name ✓
Attorney signature ✓
Date of attorney signing x
- WA Guardianship and Administration Act 1990 (WA)
-
Prescribed ✓Must use WA Enduring Power of Attorney
Registered x
Date of Power of Attorney x
Principal name, address and signature x
Principal’s signature witnessed by adult witness x
Principal’s signature witnessed by prescribed witness x
Witness signature x
Date of witness signing x
Acceptance by attorney x
Attorney name x
Attorney signature x
Date of attorney signing x
Other circumstances
These are the other circumstances when you can make changes on behalf of the account holder.
Financial counsellor or debt repair agency
If you are a financial counsellor or a representative of a debt repair agency, give us a call on 13 22 58 and a case manager will get in touch.
The account holder has passed away
If the account holder has passed away, please call us on 13 22 58 and we can help you to close the account or transfer ownership of the services into your name. If you choose to transfer ownership of any services, you’ll need to meet our credit requirements.
When contacting us, please have the account holder’s username, mobile number or account number ready, as well as their:
- Full name
- Date of birth
- Home address
For confirmation, we may ask that you email us a copy of the Death Certificate or Coroner’s notice.
The account holder is incarcerated
If the account holder is incarcerated, you’ll require a Power of Attorney to close the account or authorise a transfer of ownership into someone else’s name.
The account holder is hearing impaired
If the account holder is hearing impaired, they can use the Australian government’s National Relay Service to make major changes to their account.
The account holder does not speak English
If the account holder does not speak English, they can use the Australian government’s Translator and Interpreting Service (TIS) to make changes to their account.
If you have multiple accounts with iiNet, you can link your accounts together and manage them using a single login.
Note: When you order more iiNet services using your existing iiNet username, the account for your new services will be automatically linked to your existing account.
To link or unlink your iiNet accounts, please call us on 13 22 58 and we’ll be happy to help.
- Only an authorised contact may request to link an account.
- Accounts may only be linked if they have the same account holder (full name and date of birth must match).
- After linking your accounts, your payment details and invoices may be combined (for example, prepaid services will continue to be billed separately).
- If your services are combined into a single monthly invoice, you may find adjustments (such as partial monthly fees) on your next invoice to align these services to the same billing period.
- You are responsible for paying for each service under your accounts and you must ensure that your payment method is correct for each of your iiNet services. Learn how.
- You may unlink your accounts at any time by calling us on 13 22 58. If you unlink your accounts, you may lose any bundling offers, invoices will no longer be consolidated, and you'll be required to log into each individual account to manage your services.
Your linked accounts can be seen in Toolbox by selecting Linked Accounts:
Once your accounts are linked, you can switch between your different services using the Select a service to manage drop-down:
We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.
Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a legitimate entity. Phishing websites, emails and text messages can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling.
What to do if you receive suspicious correspondence or calls claiming to be from iiNet
If you receive a call, letter, email, text message or other communication that claims to be from iiNet and you suspect it may be a scam or hoax, give us a call on 13 22 58.
Scam Emails and Text Messages
If you receive an email or text message that is unknown, unsolicited or you suspect to be fraudulent including messages with a one-time code that you didn’t initiate, this is what we advise:
- Don’t reply to the SMS or email
- Don’t provide any personal details
- Don’t click on any links
- Don’t open any attachments
- Don’t call any numbers associated with the SMS or email
- Don’t share any content of the SMS or email with anyone
- Email a screenshot of the message to abuse@iinet.net.au
- Report the email or SMS to Scamwatch
- Email abuse@iinet.net.au and provide a screenshot of the suspected fraud message, the date and time you received it, how many times you received it and your mobile number.
Scam Phone Calls
iiNet only calls our customers from selected numbers. If you receive a phone call that you suspect is fraudulent, this is what we advise:
- Don’t give the caller any personal details and hang up.
- Check that the call is coming from a number that’s not a number that we use.
- Block the caller/sender’s number using your phone’s built-in call rejection features or by downloading an app to restrict incoming calls and messages.
- Let the call go to voicemail and then listen to any message left to ascertain if this might be a genuine call. For more information on how to set up and manage voicemail, head to our support page.
- Report the call to Scamwatch
- Report the email or SMS to Scamwatch
- Email abuse@iinet.net.au and provide the date and time you received the call, how many calls you received in total and your mobile number.
How iiNet can help if you believe you’re a victim of fraud
My number has been fraudulently used to create a service with iiNet, or I suspect it has
If you believe that someone has stolen your ID to create an account with iiNet, please email us at customer-relations@iinet.net.au.
There's a number on my account that I don't recognise
If there’s a number on your account that you don’t recognise, please email us at customer-relations@iinet.net.au.
I didn’t receive my order
If you didn’t receive your order it’s best to call us on 13 22 58 from any phone.
My number has been fraudulently transferred from iiNet to another provider, or I suspect it has
If you suspect someone has attempted to, or has fraudulently transferred your mobile number to another provider without your knowledge or consent, please immediately report this to:
- Our Customer Service on 13 22 58 from any phone.
- The Australian Federal Police or the law enforcement agency in your state or territory
- Scamwatch
There are transactions from iiNet on my bank/credit card statement that I don't recognise
If there are transactions from iiNet on your bank/credit card statement that you don’t recognise, contact your bank immediately and ask them to raise a payment dispute with iiNet and reverse the charges back to you.
Current scams and hoaxes
If you’ve been scammed, it’s best to report it to Scamwatch. Check out our list of the latest scams.
I think I have lost money to a scammer
Contact your financial institution immediately if you believe you have lost money to a scammer or believe your banking or credit card details may have been shared with a scammer.
They may be able to stop a transaction or close your account if the scammer has your account details.
How to protect your device
Here are some ways to protect your device:
- Make sure to use strong PINs and passwords and change them regularly. Avoid easy-to-guess PINs and passwords like ‘1234’, ‘0000’ and ‘password’.
- Lock your mobile handset and voicemail with strong PINs.
- Think carefully before clicking on a link or opening suspicious emails and attachments.
- Pay attention to your app permissions (what your apps are allowed to do and access, e.g. location, call history, etc.). Only allow necessary permissions.
iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.
In addition to assistance offered under our Financial Hardship Policy, options available to affected customers include:
- Free connection to alternative premises/accommodation while your home is uninhabitable;
- Free installation of any broadband service (including modem and delivery) at your new premises within 12 months with no change to contract (if relevant);
- The temporary plan downgrade, suspension or cancellation of any broadband service (without penalty);
- Waived additional Mobile Data Block fees on iiNet 4G Mobile plans;
- A free replacement modem for your iiNet broadband service.
- Retain your iiNet mailbox for free for 12 months.
To request assistance or discuss options available to you, please call us on 13 22 58 or make an online enquiry.
5G Home Broadband
| Plan | Plus | Premium |
|---|---|---|
| Typical Evening download Speed* | 50Mbps | 100Mbps |
| Typical Evening upload Speed* | 15Mbps | 15Mbps |
| Maximum download speed | 50Mbps | 100Mbps |
| Maximum upload speed | 20Mbps | 20Mbps |
| Social media, browsing and emails | ✓ | ✓ |
| SD streaming | ✓ | ✓ |
| HD streaming | ✓ | ✓ |
| 4K streaming | ✓ | ✓ |
| # of simultaneous users/devices (approx.) | 2-5 | 3-9 |
Speeds are variable and you may experience slower speeds than the applicable maximum during busy periods and other times.
Home Wireless Broadband
| Plan | Liimitless |
|---|---|
| Typical Evening download Speed* | 15Mbps |
| Typical Evening upload Speed* | 2Mbps |
| Maximum download speed | 20Mbps |
| Maximum upload speed | 2Mbps |
| Social media, browsing and emails | ✓ |
| SD streaming | ✓ |
| HD streaming | ✓ |
| 4K streaming | × |
| # of simultaneous users/devices (approx.) | 1-3 |
*Typical Evening Speeds are subject to change and are measured from 7pm to 11pm. Speeds are not guaranteed and may vary due to the number of users, WiFi signal strength, network infrastructure, network congestion and more.
Speeds are variable and you may experience slower speeds than the applicable maximum during busy periods and other times.
Factors that may affect your connection speed and connectivity
- Location and quality of your modem
Capability of the hardware including Wi-FI enabled devices and ethernet cables. These tips will help you choose a good spot for your modem:
- A clear, elevated space near a window is ideal.
- Avoid direct sunlight as this can cause your modem to overheat.
- Placing the modem on the floor or in a cupboard may cause a weak signal.
- You don’t have to use the same spot as your old modem for NBN or other broadband services.
- You can try different spots if your first spot isn’t giving you a strong signal.
- Network Congestion
During periods of congestion, our Home Wireless Broadband and 5G Home Broadband plans may be subject to data de-prioritisation in order to manage the traffic on the Vodafone Network, and you may experience slower speeds than the speeds experienced using our other services.
- The weather
Extreme heat or rain at premises or base station location can impact the speed of your service.
- Interference
Predicted and actual coverage may vary due to the nature of radio based mobile networks and other factors at any specific location, such as distance from the network base station, building materials, and geographic features (hills, buildings and trees etc.).
- Latency
Home Wireless Broadband is not suitable for 4K streaming and may not be suitable for online gaming. 5G Home Broadband is suitable for casual online gaming. Very large files might be slow to load on either service.
- WiFi signal interference
Wi-Fi signal quality may vary due to the number of devices connected, distance from modem, modem proximity to indoor plants/metal objects, connection to 5GHz/2.4GHz Wi-Fi network and any obstacles between devices and modem. Learn how to improve your home or office’s WiFi signal.
- Number of connected devices
When too many devices share the same bandwidth (e.g. many users streaming HD content simultaneously) data flow may become limited and result in slower speeds across each user or device.
- Which content is being accessed
There may be particular issues affecting a specific website or online game (e.g. insufficient server capacity).
The article will explain the status lights found on the Smart Modem Gateway (VX420-G2H), which may be useful during setup and troubleshooting.
| Light | State | Meaning | |
| Power | Off | Modem has no power. | |
| Green | Modem has power. | ||
| DSL | Off | Modem has failed to establish DSL sync. | |
| Green | Modem has established DSL sync. Flashes during sync attempt. | ||
4G* |
Off | Modem is not connected to the 4G network. | |
| Green | Modem is connected to 4G network with a strong signal. | ||
| Orange | Modem is connected to 4G network with an OK signal. | ||
| Red | Modem is connected to 4G network with a weak signal. | ||
| Internet | Off | Modem is not connected to the internet. | |
| Green | Modem is connected to the internet. | ||
| 2.4GHz & 5GHz | Off | 2.4GHz/5GHz WiFi is disabled. | |
| Green | 2.4GHz/5GHz WiFi is enabled. | ||
| WAN | Off | No device plugged into modem’s WAN port. | |
| Green | Device plugged into modem’s WAN port. | ||
| LAN 1-4 | Off | No device(s) plugged into modem’s LAN ports. | |
| Green | Device(s) plugged into modem’s LAN ports. | ||
| Phone | Off | No Phone service is registered. | |
| Green | Phone service is registered. Flashes quickly when the phone is ringing. Flashes slowly when a voice mail is waiting. | ||
| WPS | Off | WPS not in use. | |
| Green | Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes). | ||
| USB | Off | No USB device plugged into the USB port. | |
| Green | USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred. | ||
*Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.
Your nbn Phone will not work while 4G Backup is in use.
Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:
- Restart your modem.
- Make sure your modem is plugged in correctly for nbn.
- Contact us if the issue persists as we may need to investigate.
The article will explain the status lights found on the Cable Gateway Pro CG2200 & CG3000 modems, which may be useful during setup and troubleshooting.
| Light | State | Meaning | |
| Power | Off | Modem has no power. | |
| Green | Modem has power. | ||
| DS | Off | Not connected to the Cable network or modem has no power. | |
| Green | Modem is online. Flashes during initial search for a downstream channel or when a firmware upgrade is in progress. | ||
| US | Off | Not connected to the Cable network or modem has no power. | |
| Green | Modem is online. Flashes during initial search for an upstream channel or when a firmware upgrade is in progress. | ||
| Online | Off | Modem is not registered/online on the Cable network or modem has no power. | |
| Green | Modem is registered to the Cable network and fully operational. Flashes when modem is booting up. | ||
| WiFi 2.4G/5G | Off | 2.4GHz or 5GHz WiFi disabled or modem has no power. | |
| Green | 2.4Ghz or 5GHz WiFi enabled. Flashes during WiFi network activity. | ||
| ETH 1-4 | Off | Nothing connected to Ethernet port or modem has no power. | |
| TEL1/TEL2 | Off | VoIP phone disabled or modem has no power. | |
| Green | VoIP phone enabled. Flashes during calls. | ||
| WPS Button | N/A | Press to enable WPS search mode. | |
The article will explain the status lights found on the TG-789 Broadband Gateway modem, which may be useful during setup and troubleshooting.
| Light | State | Meaning | |
| Status | Off | Modem has no power. | |
| Red | Modem is offline. | ||
| Green | Modem is online. | ||
| Orange | Modem is rebooting or powering up. Flashes during firmware upgrade. Note: this light may briefly shine white/blue when the power button is pressed but this does not indicate anything in particular. |
||
| WAN | Off | No Sync or modem has no power. | |
| Green | Modem has Sync. Flashes during initial connection activity. | ||
| Internet | Off | Modem has no power. | |
| Red | Modem has no authentication. | ||
| Green | Modem has authentication. Flashes during connection activity. | ||
| Wireless 2.4/5 | Off | WiFi off/disabled or modem has no power. | |
| Green | WiFi enabled. Flashes during WiFi network activity or when WiFi network is booting up. | ||
| WPS | Off | WPS not in use or modem has no power. | |
| Flashing orange | WPS search mode on or WPS connection in progress. | ||
| Green | WPS connection successful. | ||
| Red | WPS connection failed - try again. | ||
| Ethernet | Off | Nothing connected to LAN ports or modem has no power. | |
| Green | Ethernet connection to any LAN port. Flashes during Ethernet connection activity. | ||
| USB | Off | No USB device detected. | |
| Green | USB device detected. Flashes during connection activity. | ||
| Phone | Off | VoIP disabled or modem has no power. | |
| Green | VoIP enabled. Flashes during calls. | ||
| Wireless on/off button | N/A | Press this button to turn WiFi ability on/off. | |
The article will explain the status lights found on the TP-Link VR1600v modem, which may be useful during setup and troubleshooting.
| Light | State | Meaning | |
| Power | Off | Modem has no power. | |
| Green | Modem has power. Flashes while booting up. | ||
| DSL | Off | Modem has failed to establish DSL sync. | |
| Green | Modem has established DSL sync. | ||
| Internet | Off | Modem has not authenticated successfully and is offline. | |
| Green | Modem has authenticated successfully and is online. | ||
| 2.4G/5G | Off | 2.4GHz/5GHz WiFi is disabled. | |
| Green | 2.4GHz/5GHz WiFi is enabled. | ||
| WPS | Off | WPS mode not currently in use. | |
| Green | Flashes during a WPS connection attempt (may take up to 2 minutes). Remains on for ~5 minutes after successful connection. | ||
| WAN | Off | No device plugged into modem’s WAN port. | |
| Green | Device plugged into modem’s WAN port. | ||
| LAN 1-4 | Off | No device(s) plugged into modem’s LAN ports. | |
| Green | Device(s) plugged into modem’s LAN ports. | ||
| Phone | Off | VoIP phone is online. | |
| Green | VoIP phone is offline. | ||
| USB | Off | No USB device plugged into the USB port. | |
| Green | USB device is ready to use. Flashes while a new USB device is booting up. | ||