The article will explain the status lights found on the Smart Modem Gateway (VX420-G2H), which may be useful during setup and troubleshooting.

 

Smart Modem Gateway lights
Light State Meaning
Power Off Modem has no power.
Green Modem has power. 
DSL Off Modem has failed to establish DSL sync.
Green Modem has established DSL sync. Flashes during sync attempt.

4G*
 		 Off Modem is not connected to the 4G network.
Green Modem is connected to 4G network with a strong signal.
Orange Modem is connected to 4G network with an OK signal.
Red Modem is connected to 4G network with a weak signal.
Internet Off Modem is not connected to the internet.
Green Modem is connected to the internet.
2.4GHz & 5GHz Off 2.4GHz/5GHz WiFi is disabled.
Green 2.4GHz/5GHz WiFi is enabled.
WAN Off No device plugged into modem’s WAN port.
Green Device plugged into modem’s WAN port.
LAN 1-4 Off No device(s) plugged into modem’s LAN ports.
Green Device(s) plugged into modem’s LAN ports.
Phone Off No Phone service is registered.
Green Phone service is registered. Flashes quickly when the phone is ringing. Flashes slowly when a voice mail is waiting.
WPS Off WPS not in use.
Green Turns on when a WPS (WiFi Protected Setup) connection is established and automatically turns off about 5 minutes later. Flashes when a WiFi device is trying to connect via WPS (this may take up to 2 minutes).
USB Off No USB device plugged into the USB port.
Green USB device is ready to use. Flashes while a new USB device is booting up, or data is being transferred.

*Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:
- Restart your modem.
- Make sure your modem is plugged in correctly for nbn.
- Contact us if the issue persists as we may need to investigate.

Smart Modem Gateway 4G light

The article will explain the status lights found on the Cable Gateway Pro CG2200 & CG3000 modems, which may be useful during setup and troubleshooting.

CG2200 modem status lights
Light State Meaning
Power Off Modem has no power.
Green Modem has power.
DS Off Not connected to the Cable network or modem has no power.
Green Modem is online. Flashes during initial search for a downstream channel or when a firmware upgrade is in progress.
US Off Not connected to the Cable network or modem has no power.
Green Modem is online. Flashes during initial search for an upstream channel or when a firmware upgrade is in progress.
Online Off Modem is not registered/online on the Cable network or modem has no power.
Green Modem is registered to the Cable network and fully operational. Flashes when modem is booting up.
WiFi 2.4G/5G Off 2.4GHz or 5GHz WiFi disabled or modem has no power.
Green 2.4Ghz or 5GHz WiFi enabled. Flashes during WiFi network activity.
ETH 1-4 Off Nothing connected to Ethernet port or modem has no power.
TEL1/TEL2 Off VoIP phone disabled or modem has no power.
Green VoIP phone enabled. Flashes during calls.
WPS Button N/A Press to enable WPS search mode.

The article will explain the status lights found on the TG-789 Broadband Gateway modem, which may be useful during setup and troubleshooting.

TG-789 modem status lights
Light State Meaning
Status Off Modem has no power.
Red Modem is offline.
Green Modem is online.
Orange Modem is rebooting or powering up. Flashes during firmware upgrade.
Note: this light may briefly shine white/blue when the power button is pressed but this does not indicate anything in particular.
WAN Off No Sync or modem has no power.
Green Modem has Sync. Flashes during initial connection activity.
Internet Off Modem has no power.
Red Modem has no authentication.
Green Modem has authentication. Flashes during connection activity.
Wireless 2.4/5 Off WiFi off/disabled or modem has no power.
Green WiFi enabled. Flashes during WiFi network activity or when WiFi network is booting up.
WPS Off WPS not in use or modem has no power.
Flashing orange WPS search mode on or WPS connection in progress.
Green WPS connection successful.
Red WPS connection failed - try again.
Ethernet Off Nothing connected to LAN ports or modem has no power.
Green Ethernet connection to any LAN port. Flashes during Ethernet connection activity.
USB Off No USB device detected.
Green USB device detected. Flashes during connection activity.
Phone Off VoIP disabled or modem has no power.
Green VoIP enabled. Flashes during calls.
Wireless on/off button N/A Press this button to turn WiFi ability on/off.

The article will explain the status lights found on the TP-Link VR1600v modem, which may be useful during setup and troubleshooting.

 

TP-Link VR1600v modem status lights
Light State Meaning
Power Off Modem has no power.
Green Modem has power. Flashes while booting up.
DSL Off Modem has failed to establish DSL sync.
Green Modem has established DSL sync.
Internet Off Modem has not authenticated successfully and is offline.
Green Modem has authenticated successfully and is online.
2.4G/5G Off 2.4GHz/5GHz WiFi is disabled.
Green 2.4GHz/5GHz WiFi is enabled.
 WPS Off WPS mode not currently in use.
Green  Flashes during a WPS connection attempt (may take up to 2 minutes). Remains on for ~5 minutes after successful connection.
WAN Off No device plugged into modem’s WAN port.
Green Device plugged into modem’s WAN port.
LAN 1-4 Off No device(s) plugged into modem’s LAN ports.
Green Device(s) plugged into modem’s LAN ports.
Phone Off VoIP phone is online.
Green VoIP phone is offline.
USB Off No USB device plugged into the USB port.
Green USB device is ready to use. Flashes while a new USB device is booting up.

Select one of the links below to jump to a query:

 

About Home Wireless Broadband

What is Home Wireless Broadband?

Home Wireless Broadband is a Fixed Wireless broadband service powered by 4G mobile. It's a great alternative to fixed line broadband services such as the NBN, particularly for those who are currently on a basic NBN12 plan.

Home Wireless Broadband uses the same mobile towers as iiNet Mobile services, so if you get good iiNet mobile reception at your address, then you should get good coverage on Home Wireless Broadband. We’ll check coverage at your address before we connect your service.

 

How is Home Wireless Broadband different to WiFi?

Home Wireless Broadband and WiFi are related, but they're not the same thing.

  • Home Wireless Broadband is a broadband access service that connects your home to the internet. Your Home Wireless Broadband modem connects to the internet via signal from nearby mobile towers.
  • WiFi is a method to connect devices to your modem. Your Home Wireless Broadband modem broadcasts a WiFi network throughout your home so you can wirelessly connect your smartphone, laptop and other WiFi devices. The modem uses the latest ‘WiFi 6’ technology that should deliver a better WiFi connection than older devices.

 

Where is Home Wireless Broadband available?

Home Wireless Broadband is available within our coverage area. Please check your address on our website to see if Home Wireless Broadband is available at your location.

Please note: Home Wireless Broadband is only for use within Australia at the address nominated on your application. If you need to move house, please contact us so we can check coverage at your new address.

 

What speeds does Home Wireless Broadband offer?

All Home Wireless Broadband plans offer a maximum download speed and upload speed of 20Mbps and 2Mbps, respectively. Speeds and connectivity may vary according to the factors listed below. Home Wireless Broadband is suitable for:

  • Social media, browsing, emails
  • Standard and High Definition streaming

Home Wireless Broadband is not suitable for 4K streaming and may not be suitable for online gaming.

Actual speeds may be affected by the number of users, WiFi signal strength, network infrastructure, network congestion and more. Learn more.

 

Is Home Wireless Broadband suitable for online gaming?

Your experience using Home Wireless Broadband for online gaming can vary significantly depending on the connection requirements for the game you’re playing. As a rule of thumb, Home Wireless Broadband is not recommended for online games that require a low latency connection for time-critical gameplay (e.g. shooters, battle MMORPGs).

 

Home Wireless Broadband is essentially a data-only broadband service. It does not include a standard phone service.

The optional Virtual Phone is a feature-limited service that allows you to:

  • Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only).
  • Keep your existing phone number, should you later wish to switch back to NBN, or switch to a phone service with another provider.

Please note that making calls and all other phone features will be unavailable.

 

How am I billed for my Home Wireless Broadband service?

Home Wireless Broadband is provided on a prepaid basis. iiNet will debit your bank account/credit card for the first monthly charge during the registration process (where applicable).

Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.

 

What is CG-NAT and how does it affect Home Wireless Broadband services?

Techy types should be aware that Home Wireless Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on Home Wireless Broadband:

  • Port forwarding
  • Hosting web, email or file servers internally
  • Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
  • Remote Access (i.e. accessing your home computer or devices from another location)

If you need any of these items in your home setup, Home Wireless Broadband won’t be the right fit for you. Please check your address on our website for one of our other great broadband plans.

 

Getting connected

All you'll need is an iiNet Smart Modem Gateway. You must use the modem supplied by us in order for your broadband service to operate as expected.

Please note: Some premises may require the use of external antennae with the Smart Modem Gateway. Please do not attach these antennae unless instructed to do so by iiNet Support, as using the antennae unnecessarily can actually worsen performance.

 

Not long! Your iiNet Smart Modem Gateway is an "instant connect" modem. As soon as it arrives (within 2-5 business days) simply plug it in and you'll be able to get online.

 

How does the 7 day trial for existing iiNet NBN customers work?

Existing iiNet NBN customers may be offered a hassle-free 7 day trial of Home Wireless Broadband.

  • Once you’re connected to Home Wireless Broadband, your existing NBN service will remain connected for 7 days.
  • During the 7 day trial, you may contact us for an easy switch back to NBN if you’re not happy with Home Wireless Broadband. 
    Important: You must contact us during this time if you do not wish for your NBN service to be automatically disconnected. Standard monthly charges for your NBN service will apply if you choose to keep it running beyond the 7 days.
  • If you have not contacted us to request otherwise, your NBN services will be automatically disconnected after the 7 day trial and billing for the NBN service will cease.
  • Billing for your Home Wireless Broadband service will commence once any applicable promotions (e.g. one month’s plan fees on us) have completed. 

 

If Home Wireless Broadband isn't working out for you, we may have another broadband plan that will better suit your needs. We recommend that you check your address on our website for alternative broadband plans such as ULTRA Broadband or NBN.

Customers who were previously connected to an iiNet NBN plan can easily switch back to NBN via Toolbox. Just select your Home Wireless Broadband service, then Settings > Revert to NBN.

 

Is there a cancellation fee for Home Wireless Broadband?

Home Wireless Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. To avoid any Non-Return Fee for the modem, simply return the modem to us within 21 days of cancellation.

The Non-Return Fee is calculated as $8 multiplied by the number of months remaining in the first 24 months. For example, if cancelling after 18 months (i.e. 6 months remaining out of 24) the Non-Return Fee would total $48 ($8 x 6 months).

Please refer to our Pricing Schedule for more details.

 

Using Home Wireless Broadband

How do I check my monthly data usage?

We'll send you usage notifications via email and/or SMS once you've reached approximately 50%, 85% and 100% of your individual inclusions.

You can check your data usage at any time by logging in to Toolbox and selecting Check Usage.

 

If your Home Wireless Broadband plan has a monthly data limit (i.e. it is not unlimited data) and you use up all your monthly data, your broadband access will be temporarily restricted until your next billing period begins. Excess data is not available.

If you need more data, we recommend upgrading to our unlimited data plan.

 

Can I upgrade my plan?

You can upgrade your plan at any time, and the upgrade should take effect within 1 business day. The difference in monthly plan fees will be applied to your next invoice (please note that this fee is no pro-rated).

Simply log in to Toolbox and select Change Plan to get started.

 

Can I downgrade my plan?

You can downgrade your plan at any time in Toolbox by selecting Change Plan. Your downgrade will take effect at the start of your next billing period.

Please note: In the event that your plan downgrade is submitted when your next billing period begins in 7 days or less, your plan will not downgrade until the start of the following billing period. For example, if your next billing period begins on 1 January and you submit a plan downgrade request on 29 December, your downgraded plan will not commence until 1 February.

 

Can I change the destination phone number for Virtual Phone call forwarding?

If you chose Virtual Phone when you signed up for Home Wireless Broadband, you can change the destination phone number for call forwarding in Toolbox. Simply log in and select the Virtual Phone service to access the Call Forwarding settings.

Call forwarding is only available to standard Australian landline and mobile numbers.

Please note: Your Home Wireless Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.

 

  1. Confirm that your Micro SIM is present and fully inserted in the Micro SIM slot located on the side of your modem. If the SIM is missing, please call us on 13 22 58.
    Note: Your SIM slot may be covered by a plastic cover or a black sticker to prevent tampering.
    Home Wireless gateway Micro SIM slot
  2. Ensure your modem is connected correctly, with cables in good condition and plugged in securely. The SIM must be fully inserted in the SIM slot.
    Home Wireless Gateway plugin and SIM check
  3. Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
  4. Turn the outlet back on and wait approximately 3 minutes for the modem lights to settle, then attempt to view a website.
    Home Wireless Gateway LED diagram
  5. If the 4G light is off or red, move your modem to another location, ideally near a window and away from direct sunlight.
     
    Note: If your 4G and/or Internet lights remain off after rebooting, please call us on 13 22 58 for assistance.
  6. If you're testing on a WiFi device, stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
  7. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  8. Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, see troubleshooting WiFi No Connection.
  9. If you can view websites on some devices but not others, see our guide on Browsing issues.
  10. If you still can't get online, please call us on 13 22 58 for further assistance.

 

    1. Turn off your modem and leave it off for at least 10 seconds.
    2. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.
      Home Wireless Gateway LED diagram
    3. If your modem's 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.
    4. If you're testing your speed on a WiFi device, stand next to your modem and run a speed test to rule out any WiFi signal issues.
       
      Please note: Your modem will automatically connect your devices to the best available WiFi network (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi.
    5. If your speed has improved, or slow speeds occur on WiFi devices but not devices connected via Ethernet cable, then see our guide on improving WiFi signals.
    6. Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
    7. Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
    8. On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
    9. If your speed has improved on a single device, you may need to reduce the number of devices and/or programs running simultaneously on your home network.
      Please note: If you need more bandwidth to support more programs and/or devices, you may need to switch to an alternative broadband product. Please call us on 13 19 17 to discuss.
    10. Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
    11. Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
    12. If you still experience speed issues, please call us on 13 22 58 for further assistance.

      Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband.

      Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

       

      First, ensure you have:

      • A message from us advising you to plug in your modem.
      • An available electrical outlet.
      • Unplugged your old broadband modem.

      Choose a good spot for your modem:

      • A clear, elevated space near a window is ideal.
      • Avoid direct sunlight as this can cause your modem to overheat.
      • Placing the modem on the floor or in a cupboard may cause a weak signal.
      • You don’t have to use the same spot as your old modem for NBN or other broadband services.
      • You can try different spots if your first spot isn’t giving you a strong signal.
      1. Your iiNet Micro SIM has already been inserted for your convenience. Please do not remove the SIM.
      2. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.
        Home Wireless Broadband setup diagram
      3. Wait approximately 3 minutes for the modem’s Power, 4G, Internet and 2.4GHz/5GHz WiFi lights to turn on and settle.
        Home Wireless Gateway LED diagram
      4. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.
      5. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.
      6. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.
        Home Wireless Gateway barcode sticker - WiFi details

      Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

       

      Note: Visual Voicemail is a feature exclusive to iPhones.

       

      Visual Voicemail Setup

      1. Go to the Phone app, then tap the Voicemail tab.
      2. Tap Set Up Now.
      3. Create a voicemail password, then tap Done.
      4. Re-enter your voicemail password, then tap Done.
      5. Select Custom or Default. If you choose Custom, you can record a new greeting.
      6. Tap Save.

        Note: You can dial 1217 from your iPhone to hear a message that will confirm that Visual Voicemail has been switched on.

      In the event that the Visual Voicemail setup fails, please restart your iPhone and confirm the latest software update has been installed, before trying again.

      Using Visual Voicemail

      1. When Visual Voicemail is activated, you'll see a notification badge on the Phone app icon when a new voicemail message is left.
      2. Open the Phone app.
      3. Tap Voicemail.
      4. Tap the desired message.
      5. Select the desired option to listen to the message, return the call or delete the message.

      Once Speed Dial 8 has been configured, BizPhone customers can pick up their phone and press a single number of the speed dial (2-9) and then press “Send” to connect a call.

      Select one of the links below to jump to a query:

      Configure Speed Dial 8 in Frontier Portal

      1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
      2. Select the desired BizPhone user to edit.
        Note: Speed Dial 8 must be set up individually for each BizPhone user.
        BizPhone Frontier Portal - Speed Dial 8
      3. Select Speed Dial 8.
        BizPhone Frontier Portal - Speed Dial 8
      4. Each available entry corresponds to the speed dial keys (2-9). Enter the desired phone number in the Phone Number field, and a relevant Description.
        BizPhone Frontier Portal - Speed Dial 8
      5. Select Update to save your changes.
        BizPhone Frontier Portal - Speed Dial 8

       

      Configure Speed Dial 8 on your BizPhone handset

      1. Lift your BizPhone handset and dial *74.
      2. When you hear the dial tone, enter the one-digit code (2-9) that you want to represent the number you want to program, followed by the complete phone number and press the “#” key.

        For example, to configure speed dial 3 to dial 13 86 89, dial: *74, 3, 138689
         
      3. Hang up to finish.