eSIM Management

Once your eSIM has been activated, this information will help you manage your iiNet mobile plan(s) on various eSIM-compatible mobile devices.

Select one of the links below to jump to a query:

How do I move my eSIM to a new mobile device?

An eSIM can only be active on one mobile device at a time. To move your eSIM from one mobile device to another, you must complete an eSIM Swap.

How many mobile plans can I have using eSIM on one mobile device?

You can have up to 5 different mobile plans on one mobile device but only 1 plan can be active at any time.

Once you have more than one plan activated on your device, you can label each plan (e.g. Personal, Work, Primary, Secondary). These labels will help you choose which phone number to use for different functions, such as making and receiving calls/messages or using mobile data.

What happens to incoming calls to a mobile plan that isn’t currently active?

The call will automatically divert to voicemail. You won’t receive any alert message until the next time that plan is active on your mobile device.

How do I manage calls with multiple mobile numbers?    

iPhone

  1. If you’re calling a contact in your Favourites list, tap the information symbol, then tap the current phone number. Select the phone number to use.
  2. If you’re making a call using the keypad, enter the phone number you want to call, then tap the phone number near the top of the screen and select the mobile number to use.

Samsung

  1. Go to Settings > Connections.
  2. Choose SIM card manager.
  3. Choose Calls and select the mobile number to use.
  4. When calling an existing contact, you can select the contact and then select the phone number to use.
  5. When making a call using the keypad, you can select the mobile number to use at the bottom of the screen.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage call settings for.
  3. Choose Call preference and select the mobile number to use.

OPPO

  1. When making a call, a pop-up will ask you to select the mobile number to use.
  2. This pop-up will always show if the default “Always ask” setting is enabled.

How do I choose which number to use mobile data with?

iPhone

  1. Go to Settings.
  2. Choose either Mobile or Mobile Data.
  3. Choose Cellular Data and select the mobile number to use.

Samsung

  1. Go to Settings > Connections.
  2. Choose SIM card manager.
  3. Choose Mobile data and select the mobile number to use.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage data settings for.
  3. Turn on Mobile data.

OPPO

  1. Go to Settings > Mobile network.
  2. Choose Internet and select the mobile number to use.

How do I choose which number to send SMS and MMS from?

iPhone

  1. Open Messages.
  2. Tap the New button at the top right of the screen.
  3. Choose or enter the message recipient.
  4. Tap on the current phone number and select the mobile number to use.

Samsung

  1. Open Messages.
  2. Tap the Message icon at the bottom right of the screen or open an existing conversation.
  3. Choose or enter the message recipient.
  4. Tap the icon to the right of the text bar and select the mobile number to use.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage SMS and MMS settings for.
  3. Choose SMS preference and select the mobile number to use.
  4. You can also select a number in the Messages app.
  5. Tap Start chat or open an existing conversation.
  6. Choose or enter the message recipient.
  7. Tap the icon to the right of the text bar and select the mobile number to use.

OPPO

  1. When composing a new message, simply select the mobile number to use.

How do I choose which number to send iMessages from?

  1. Go to Settings > Messages.
  2. Choose iMessage and FaceTime Line.
  3. Select the mobile number you want to send from.

How do I factory reset my phone without removing my eSIM?

iPhone

  1. Go to Settings > General.
  2. Choose Reset > Erase All Content and Settings > Erase iPhone.
  3. Choose Erase All and Keep Mobile Plans.

    Note: If you choose “Erase All”, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

Samsung

  1. Go to Settings > General Management.
  2. Choose Reset > Factory data reset > Reset.
  3. Your eSIM will be automatically kept.

    Note: If you select “eSIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

Google Pixel

  1. Go to Settings > System.
  2. Choose Advanced > Reset options > Erase all data.
  3. Your eSIM will be automatically kept.

    Note: If you select “Erase downloaded SIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

OPPO

  1. Go to Settings > System settings.
  2. Choose Back up and reset > Reset your phone and erase all data.
  3. Choose Erase data but retain eSIM profiles.

    Note: If you select “Erase data and remove eSIM profiles” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

What happens if I delete my eSIM profile?

If you delete your eSIM profile, your mobile plan charges will not be cancelled. You will not be able to use your mobile plan until you complete an eSIM Swap to reinstate your eSIM on your mobile device.

How do I cancel my mobile plan?

You can only cancel your iiNet mobile plan by calling us on 13 22 58.

Important: Removing or disabling a mobile plan in your device settings will not cancel your plan charges.

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