How to check registration

To confirm the handset is registered, check that the phone icons for each of your BizPhone lines are illuminated. A blinking icon simply indicates a busy line (blinking once per second) or voice mail (slow blinking).

BizPhone ATA lines registered example

Note: If your handset is registered but cannot receive calls, it may be DND (Do Not Disturb) mode. To turn this off, lift the handset and dial *79, then hang up. DND can be enabled again by dialling *78.

Troubleshooting Network Unavailable or Handset not registering

  1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
  2. Make sure your handset is connected correctly to your modem or network switch.
  3. Try connecting the ATA to an alternate LAN port on your modem or network switch.
  4. Restart your modem.
  5. Restart your ATA by disconnecting the power and Ethernet cables for 10 seconds, then reconnect.
  6. Check your ATA is getting an IP address by lifting a connected handset and dialling *** to access the IVR menu. When you hear the “Enter the menu“ prompt, dial 02 and the IPv4 address will be announced.
  7. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
  8. To confirm your network allows access to the required server, Windows users should run an NSLookup test.
  9. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
  10. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

How to check registration

To confirm the handset is registered, check that your handset shows a name in the bottom half of the screen:

BizPhone W60P handset registered example

Note: If your handset is registered but cannot receive calls, it may be DND (Do Not Disturb) mode. To turn this off, press the OK button to enter the main menu. Select Call Features > Do Not Disturb, use the left and right arrow keys to toggle between "Enable" and "Disable, then Save. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

  1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
  2. Make sure your handset is successfully registered by checking the screen (see advice above).
  3. Check your handset is getting an IP address by pressing the OK button, selecting the Status tab in the top left corner and pressing OK. The handset should display an IPv4 address.
  4. Restart your modem.
  5. Restart your handset by disconnecting the power and Ethernet cables for 10 seconds, then reconnect.
  6. If your handset fails to register, try connecting the cordless base station directly to your modem using an alternate Ethernet cable or LAN port.
  7. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
  8. To confirm your network allows access to the required server, Windows users should run an NSLookup test.
  9. Factory reset your handset by pressing the OK button, then select Settings > System settings > Base reset and enter the PIN "0000". When the handset resets, it will automatically download the configuration from the BPX server.
  10. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
  11. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

How to check registration

Check the handset screen for the following icons:

Icon Description Notes
BizPhone T48S icon - Network unavailable
 Network unavailable The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
BizPhone T48S icon - Registered successfully
 Registered successfully The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
BizPhone T48S icon - Register failed
 Register failed The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
BizPhone T48S icon - Registering (flashing)
 Registering The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

  1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
  2. Make sure your handset is connected correctly to your modem or network switch.
  3. Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
  4. Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
  5. Restart your modem.
  6. If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
  7. Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
  8. Connect your handset to an alternate LAN port on the back of your modem or network switch.
  9. Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
  10. If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
  11. Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
  12. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
  13. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
  14. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

This test is available for Windows users only. If you are unable to complete this test, please call us on 13 86 89 for assistance.

  1. Click Start, then type "cmd" in the search bar.
  2. Open the Command Prompt program.
  3. In Command Prompt, type "nslookup dms.bizphone.tpgtelecom.com.au" then press Enter on your keyboard.
    Command Prompt NSLookup test
  4. Make note of the IP Address in the nslookup results.
    Command Prompt NSLookup results
  5. Staying in Command Prompt, type "ping" followed by the IP Address, then press Enter on your keyboard.
  6. If the ping test is successful (example below) then devices on your network can connect to the required server.
    Command Prompt ping test results - successful
  7. If your ping test fails (example below) this means there is an issue with routing traffic to the address from your network.
    Command Prompt ping test results - error non-existent domain
    The following ports must be open to allow traffic flow to the server address:
    Destination IP Address Protocol Port Number(s)
    203.63.96.24 TCP 80, 443
    203.63.96.25 TCP 80, 443
    203.63.96.26 TCP 80, 443
    203.63.96.27 TCP 80, 443
    203.63.96.28 TCP 80, 443
    203.185.248.15 TCP/UDP 5060
    202.92.115.50 TCP/UDP 5060
    203.185.248.15 UDP 60000 - 65535
    202.92.115.50 UDP 60000 - 65535
    203.63.96.15 UDP 123

 

How to check registration

Check the handset screen for the following icons:

Icon Description Notes
BizPhone T42S icon - Network unavailable
 Network unavailable The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
BizPhone T42S icon - Registered successfully
 Registered successfully The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
BizPhone T42S icon - Register failed
 Register failed The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
BizPhone T42S icon - Registering
 Registering The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

  1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
  2. Make sure your handset is connected correctly to your modem or network switch.
  3. Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
  4. Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
  5. Restart your modem.
  6. If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
  7. Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
  8. Connect your handset to an alternate LAN port on the back of your modem or network switch.
  9. Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
  10. If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
  11. Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
  12. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
  13. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
  14. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

Please select your handset to view the troubleshooting guide:

If your handset is not listed here, please contact us for assistance.

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn Wireless.

Your nbn Phone service and included calls are not available if you use a BYO modem.

 

Select one of the links below to jump to a query:

 

Modem compatibility

To work on iiNet nbn Wireless, your modem must:

  • Be nbn-ready and able to support your nbn plan speed
  • Support PPPoE connections by Ethernet WAN
  • Allow VLAN settings to be changed

For a list of modems tested by our team, see nbn BYO modem requirements.

 

General nbn® Wireless setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.

 

  1. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
  2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to your NCB's UNI-D1 port.

    Our email/SMS will tell you if you need to use a different UNI-D port.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.

    If your modem has a power button or switch, turn it on.
    nbn Wireless plugin example
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.

    The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
    Example barcode sticker
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker.

    Modems may have a login username and password, or just a password.
    Example barcode sticker
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
     
    Mode/Modulation: WAN
    Connection Type: PPPoE
    VLAN: On or enabled
    VLAN Tagging: On or enabled
    VLAN ID: 2
     
  7. You’ll need to enter your iiNet username and password for the PPPoE connection. Your username is in emails from us about your iiNet order, and on your iiNet  invoice.

    If you forgot your password, you can reset it.
  8. Save your settings and wait 5-10 minutes for your modem to connect.
  9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 22 58 for help.

    We’re fully trained on iiNet modems, but please note that there may be limited support for your BYO modem.
    Example Internet light

 

Check the manufacturer's website for a setup guide on how to plug in and enter the iiNet Broadband Settings.

This feature is only available on BizPhone Standard, SoftPhone, Premium and Cordless handsets.

 

Select one of the links below to jump to a query:

 

Directory features

Local Directory

  • Contacts are saved to individual handsets.
  • Add contacts directly or from call history.
  • Apply different ringtones across contacts and contact groups (Standard and Premium  handsets only).

Network Directory

Blacklist (Standard and Premium  handsets only)

  • Blacklisted contacts are immediately forwarded as per your Call Forward Busy rules.
  • If no Call Forward Busy rules apply, these contacts are forwarded to Voice mail.
  • If no Voice mail is set up, these contacts receive a Busy tone.

Standard Handset (T43U, T42S. or T42G) Directory setup

Adding Groups

  1. Select Menu > Directory > Local Directory > Add Group.
  2. Create a name for the group e.g. "Business Contacts" and assign a specific ringtone if desired.
  3. Select Add to save.

Editing Groups

  1. Select Menu > Directory > Local Directory. 
  2. Select the contact group and press Option.
  3. Select Detail and press OK.
  4. Edit the contact group as desired and select Save to finish.

Deleting Groups

  1. Select Menu > Directory > Local Directory. 
  2. Select the contact group and press Option.
  3. Select Delete and press OK.
  4. Select OK on the warning box to finish.

Adding Contacts Directly

  1. Select Menu > Directory > Local Directory. 
  2. Select the contact group and press Option.
  3. Select All Contacts OR a previously created group, then select Add.
  4. Enter the contact name and phone number and adjust the following fields as desired:
    - Account can be left as "Auto"
    - Ring allows you to assign a specific ring tone to the contact.
    - Group allows you to assign the contact to All Contacts, or an existing group.
    - Auto-divert make calls from the contact to always divert to another number.
  5. Select Add to save.

Adding Contacts from Call History

  1. Select History.
  2. Find the desired entry and select Option > Add to Contacts > Add.
  3. Enter the contact name and phone number and adjust the Account, Ring, Group and Auto-divert fields as desired.
  4. Select Add to save.

Editing Contacts

  1. Select Menu > Directory > Local Directory. 
  2. Select the contact group, All Contacts or Search.
  3. Find the desired contact and select Option.
  4. Select Detail and press OK.
  5. Edit the contact as desired and select Save to finish.

Deleting Contacts

  1. Select Menu > Directory > Local Directory. 
  2. Select the contact group, All Contacts or Search.
  3. Find the desired contact and select Option.
  4. Select Delete and press OK.
  5. Select OK on the warning box to finish.

Premium Handset (T48U, T48S or T48G) Directory setup

Adding Groups

  1. Select Directory > Setting > New Group.
    BizPhone T48S Directory key
  2. Create a name for the group e.g. "Business Contacts".
  3. Select the tick icon to save.
    BizPhone T48S tick icon

Editing Groups

  1. Select Directory > Setting.
    BizPhone T48S Directory key
  2. Select the group and edit the name as desired.
  3. Select the tick icon to save.
    BizPhone T48S tick icon
  4. Press the ringtone icon to specify a ringtone for the group.
    BizPhone T48S ringtone icon
  5. Tap OK to save a ringtone change.

Deleting Groups

  1. Select Directory > Setting.
    BizPhone T48S Directory key
  2. Select the trash button to the left of the group name.
    BizPhone T48S trash key
  3. Select OK to finish.

Adding Contacts Directly

  1. Select Directory > Add.
    BizPhone T48S Directory key
  2. Enter the contact name and phone number and adjust the following fields as desired:
    - Group allows you to assign the contact to All Contacts, or an existing group.
    - Account can be left as "Auto"
    - Ring allows you to assign a specific ring tone to the contact.
    - Photo allows a photo to be added (unsupported feature).
    - Auto-divert make calls from the contact to always divert to another number.
  3. Select Save to finish.

Adding Contacts From Call History

  1. Select History.
    BizPhone T48S History key
  2. Find the desired contact and select the info icon.
    BizPhone T48S info icon
  3. Select Add.
  4. Enter the contact name and phone number and adjust the Group, Account, Ring, Photo and Auto-divert fields as desired.
  5. Select Save to finish.

Editing Contacts

  1. Select Directory.
    BizPhone T48S Directory key
  2. Find the desired contact and select the info icon.
    BizPhone T48S info icon
  3. Edit the contact as desired and select Save to finish.

Deleting Contacts

  1. Select Directory.
    BizPhone T48S Directory key
  2. Find the desired contact and select the info icon.
    BizPhone T48S info icon
  3. Select Delete at the top right of the screen.
  4. Select OK in the warning box to finish.

Cordless Handset (W76P, W60P or W56P) Directory setup

Adding Contacts Directly

  1. Press OK to open the Menu.
  2. Select Directory > Local Dir > Options > New Contact.
  3. Enter the contact name and phone number.
  4. Select Save to finish.

Adding Contacts from Call History

  1. Select History.
  2. Select the desired call location.
  3. Find the desired contact and select Options > Add to Local.
  4. Select New Entry OR Update Existing.
  5. Enter the contact name and phone number.
  6. Select Save to finish.

Editing Contacts

  1. Press OK to open the Menu.
  2. Select Directory > Local Dir.
  3. Find the desired contact and select View or Options.
  4. Edit the contact as desired and select Save to finish.

Deleting Contacts

  1. Press OK to open the Menu.
  2. Select Directory > Local Dir.
  3. Find the desired contact and select Options.
  4. Select Delete.
  5. Select OK on the warning box to finish.

Here's how to check your basic Wi-Fi settings on an iiNet modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on.

Band steering is a feature that lets your devices automatically switch between 2.4GHz Wi-Fi and 5GHz Wi-Fi for the best Wi-Fi signal.

Don't have an iiNet modem? Check the manufacturer's website for a guide.

 

Choose your modem:

Picture Modem
NetComm NL20 Modem
 NetComm NL20
Wi-Fi Max modem
 Wi-Fi Max Modem
Wi-Fi Max 5G Modem
 Wi-Fi Max 5G Modem
Nokia Fastmile 3.2 Modem
 Nokia FastMile 3.2 5G Modem 
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
VX420-G2V Modem
 VX420-G2V Modem
Sagemcom 5866 Modem
 Sagemcom 5866 5G Modem
Nokia FastMile R1 Modem
 Nokia FastMile R1 5G Modem
TP-Link VR1600v modem
 TP-Link VR1600v
TG-789 Broadband Gateway
 TG-789 Broadband Gateway
Cable Gateway Pro CG3000
 Cable Gateway Pro (CG3000)
Cable Gateway Pro CG2200 or CG3000
 Cable Gateway Pro (CG2200)
Cable Gateway Pro EPC3940L

Cable Gateway Pro (EPC3940L)

 

NetComm NL20 Modem

  1. Open your web browser and go to: http://192.168.1.1.
  2. Log in with the Username and Password found on the modem's barcode sticker or use your custom password.
    NetComm NL20 Modem Barcode Sticker
  3. In the left pane, click Wireless.
  4. Select the 2.4GHz or 5GHz radio button.
  5. Make sure that Main is On, then select More Settings.
    Netcomm NL20 Wi-Fi Settings
  6. Make sure that Hide SSID is Off.
  7. Make sure that 802.11ax-mode is On.
    Note: You can enable WPS by selecting the On radio button next to WPS Function.
  8. If you made any changes, hit Apply.
    Netcomm NL20 Wi-Fi Settings

 

Wi-Fi Max Modem

From the My Internet Connect App 

Don't want to use the app? You can do it in your web browser.

 

  1. Open the My Internet Connect App and tap Settings.
  2. Under Network Management, select Wi-Fi Settings.
  3. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
     
    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  4. Make sure that Wi-Fi Enable is toggled ON.
  5. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
  6. If you made any changes, click Save to finish.
    My Internet Connect app Wi-Fi settings

 

From the Modem Dashboard

  1. Open your web browser and go to: https://192.168.1.1
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
    Wi-Fi Max barcode sticker - Login
  3. From the left pane, click Wi-Fi.
  4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.

    If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that MLO Enable is toggled ON.

    This feature allows devices to use multiple frequency bands for better performance.
  6. Make sure that Wi-Fi Enable is toggled ON.
  7. Make sure that Hide Wi-Fi Network is toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
  8. If you made any changes, click Save to finish.
    Wi-Fi Max Basic Wi-Fi Settings

 

Wi-Fi Max 5G Modem

From the My Internet Connect App 

Don't want to use the app? You can do it in your web browser.

 

  1. Open the My Internet Connect App and tap Settings.
  2. Under Network Management, select Wi-Fi Settings.
  3. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.

    If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  4. Make sure that Wi-Fi Enable is toggled ON.
  5. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
  6. If you made any changes, click Save to finish.
    My Internet Connect app Wi-Fi settings

 

From the Modem Dashboard

  1. Open your web browser and go to: https://192.168.1.1
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
    Wi-Fi Max 5G barcode sticker - Login
  3. From the left pane, click Wi-Fi.
  4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.

    If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
  5. Make sure that MLO Enable is toggled ON.

    This feature allows devices to use multiple frequency bands for better performance.
  6. Make sure that Wi-Fi Enable is toggled ON.
  7. Make sure that Hide Wi-Fi Networkis toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
  8. If you made any changes, click Save to finish.
    Wi-Fi Max 5G Basic Wi-Fi Settings

 

Nokia FastMile 3.2 5G Modem

Note: The Enable Single SSID (band steering) feature can't be managed in the Nokia Wi-Fi app.

 

  1. On a device that's connected to your modem, open your web browser and go to: https://192.168.1.1
  2. Log in with the default username “admin” and the default password is on your modem's barcode sticker. If you have custom login details, use those instead.
    Nokia FastMile 3.2 Barcode sticker
  3. Hit Network.
  4. Select Wi-Fi Networks, then 2.4GHz.
  5. Make sure that Enable Wi-Fi 2.4GHz is ON.
  6. Make sure that Enable Single SSID and is ON.

    If Enable Single SSID is ON, the Wi-Fi names (SSID Name) and passwords (Wi-Fi Key) must match for both 2.4GHz and 5GHz Wi-Fi – this lets devices automatically switch between networks for the best Wi-Fi signal.
  7. If you made any changes, click Save Changes.
    Nokia FastMile 3.2 2.4GHz Wi-Fi settings
  8. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wi-Fi Networks, then 5GHz.
  9. Make sure that Enable Wi-Fi 5GHz is ON.
  10. Make sure that Enable Single SSID and is ON.
  11. If you made any changes, hit Save Changes.
    Nokia FastMile 3.2 5GHz Wi-Fi settings

 

Smart Modem Gateway (VX420-G2H)

  1. Open your web browser and go to: https://192.168.1.1

  2. Log in with the default password “admin”. If you have a custom password, use that instead.

  3. Select Wireless.

  4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.

    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

  5. Make sure that Wireless Network - Enable is ticked.

  6. Make sure that Hide SSID is NOT ticked.

    If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices.

  7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

  8. If you made any changes, hit Save.

    Smart Modem Gateway Basic Wireless settings

 

VX220-G2V Modem

  1. Open your web browser and go to: https://192.168.1.1
  2. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
    VX220-G2V barcode sticker

  3. Select Wireless.

  4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.

    If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

  5. Make sure that Wireless Network - Enable is ticked.

  6. Make sure that Hide SSID is NOT ticked.

    If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices. 

  7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

  8. If you made any changes, hit Save.

    VX220-G2V Basic Wireless settings

 

VX420-G2V Modem

  1. Open your web browser and go to: https://192.168.1.1

  2. Log in with the default password “admin”. If you have a custom password, use that instead.

  3. Select Wireless.

  4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.

    Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

  5. Make sure that Wireless Network - Enable is ticked.

  6. Make sure that Hide SSID is NOT ticked.

    If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices. 

  7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

  8. If you made any changes, hit Save.

    VX420-G2V Basic Wireless settings

 

Sagemcom 5866

  1. Open your web browser and go to: https://192.168.1.1

  2. Log in with the default username “admin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

    Sagemcom barcode sticker
  3. Select the cog icon on the Wi-Fi 2.4GHz or 5GHz panel.
    Sagemcom cog icon

  4. Make sure that Enable Wireless is set to ON for both 2.4GHz and 5GHz Wi-Fi networks.

  5. Make sure that Visible is ticked for both 2.4GHz and 5GHz Wi-Fi networks.

    If this box is not ticked, then your Wi-Fi names won't show up when you try to connect devices. 

  6. On this page, you'll also find the Wi-Fi names (SSID) and Passwords.

  7. If you made any changes, hit Apply.

    Sagemcom 5866 Basic WiFi Settings

 

Nokia FastMile R1 5G Modem

  1. Open your web browser and go to: https://192.168.1.254

  2. Log in with the default username “userAdmin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

    Nokia FastMile R1 barcode sticker

  3. Hit Network, then Wireless (2.4GHz).

  4. Make sure that Enable is ticked.

  5. Make sure that Enable SSID and SSID Broadcast are both set to Enable.

    If SSID Broadcast is disabled, then your Wi-Fi names won't show up when you try to connect devices. 

    Nokia R1 2.4GHz Wireless settings

  6. If you made any changes, hit Save.

  7. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wireless (5GHz).

  8. Make sure that Enable is ticked.

  9. Make sure that Enable SSID and SSID Broadcast are both set to Enable.

  10. On these pages, you'll also find the Wi-Fi names (SSID Name) and Passwords (WPA Key).

    Important: Make sure the names and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.

  11. If you made any changes, hit Save.

    Nokia R1 2.4GHz Wireless settings

 

TP-Link VR1600v

  1. Open your web browser and go to: https://192.168.1.1

  2. Log in with the default username "admin" and default password “admin”. If you have custom login details, use those instead.

  3. Select Advanced, then Wireless > Wireless Settings.
  4. By default, you'll see the settings for the 2.4GHz Wi-Fi network. You can switch between 2.4GHz and 5GHz settings using the tabs in the upper right corner.  
    VR1600v Advanced Wireless settings
  5. Make sure that Enable Wireless Radio is ticked for both 2.4GHz and 5GHz Wi-Fi.
    VR1600v Enable Wireless Radio

  6. Make sure that Hide SSID is NOT ticked for either 2.4GHz or 5GHz Wi-Fi. 

    If the SSID is hidden, then your Wi-Fi names won't show up when you try to connect devices. 

  7. On these pages, you'll also find the Wi-Fi name (Network Name SSID) and Password.

  8. If you made any changes, hit Save.

    VR1600v Advanced Wireless settings

 

TG-789 Broadband Gateway

  1. Open your web browser and go to: https://10.1.1.1
  2. Log in with the unique default password printed on the modem's barcode sticker (example below) or use your custom login details.
    TG-789 barcode sticker
  3. On the dashboard, make sure the switch in the corner of the Wireless panel is set to ON.  
    TG-789 Wireless on
  4. Click the cog/gears icon next to it to open the Wireless settings, then click Show advanced in the top-right corner.
  5. Scroll down. Under Access Point, make sure Broadcast SSID is set to ON. If this switch it set to OFF, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the Wi-Fi network name (SSID name) and Wireless Password.
  7. If you made any changes, click Save to finish.
    TG-789 WiFi settings

 

Cable Gateway Pro (CG3000)

  1. Open your web browser and go to: http://192.168.0.1
  2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
    CG3000 barcode sticker
  3. Select Wireless > WiFi-5GHz > Basic.

    Using the 5GHz Wi-Fi network is recommended for the best performance. If you have older Wi-Fi devices and need to check the 2.4GHz Wi-Fi network, select Wireless > WiFi-2.4GHz > Basic instead.
  4. Make sure Enable Primary Network is ticked.
  5. Make sure Hide Access Point is not ticked. If the access point is hidden, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the Wi-Fi Network Name (SSID).
  7. If you made any changes, hit Apply/Save to finish.
    Cable Gateway Pro CG3000 Basic WiFi Settings

 

Cable Gateway Pro (CG2200)

  1. Open your web browser and go to: http://192.168.0.1
  2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
  3. On the menu bar, you'll see options for both the 2.4GHz network and 5GHz network. Select the network you use (5GHz is recommended).
  4. Select Primary Network.
  5. Make sure Primary Network is set to Enabled.
  6. Make sure Hidden SSID is set to Disabled. If Hidden SSID is enabled, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
  7. On this page, you'll also find the Wi-Fi Network Name (SSID) and Password.
  8. If you made any changes, hit Apply to finish.
    CG2200 Basic WiFi settings

 

Cable Gateway Pro (EPC3940L)

  1. Open your web browser and go to: http://192.168.0.1
  2. Log in with the default username "admin" and default password “password”, or use your custom login details. If this fails, try leaving both fields blank.
  3. On the dashboard, click the blue Wireless panel.
  4. On the Wireless Configuration page, you'll see settings for both the 2.4GHz network and 5GHz network. Make sure Wireless Network is set to ON for the network you use.
  5. On this page, you'll also find the Wi-Fi Network Name and Password (Wireless Passphrase).
  6. If you made any changes, click Save Settings to finish.
    Cable Gateway Pro EPC3940L WiFi settings

 

This feature is only available on Bizphone Standard and Premium handsets.

Select one of the links below to jump to a query:

Busy Lamp Field Features

Busy Lamp Field allows you to watch that status of another user that is assigned to your group, call other users in your group, or transfer calls to those users.

View User Status

Standard Handsets (T43U, T42S. or T42G)

  • Entries and their associated DSS keys are on the left and right of your screen.
  • A green light indicates that user is available.
  • A red light indicates that user is busy.

Premium Handsets (T48U, T48S or T48G)

  • Entries are on the left and right of your screen. Press More+ in the bottom right corner to view all entries.
  • A green head next to the entry indicates that user is available.
  • A red head next to the entry indicates that user is busy.

Transfer to Users

  • During a call, select BLF entry for a user.
  • Press the Transfer soft key for a semi-attended transfer; OR
  • Wait for user to pick up, then press Transfer for an attended transfer.

Call Barge

  • When you see a user is busy on a call (red light/head), select the user.
  • A three-way conference will begin.
  • To leave the conference, hang up.

Setting up Busy Lamp Field

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Busy Lamp Field.
  4. Select a user and use the right arrow button to assign them to Assigned BizPhone Users. This adds the user to the busy lamp field.
    BizPhone Busy Lamp Field Right arrow
  5. To reverse this, select a user and use the left arrow button to assign them to Available BizPhone Users. This removed the user from the busy lamp field.
    BizPhone Busy Lamp Field Left arrow
  6. Select Update to save your changes.
  7. You may need to restart your handset for changes to take effect.