Please follow the steps below to set up your Netcomm NB16WV-02.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the blue WAN port on your Netcomm modem.
    Netcomm NB16WV-02 WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button.
    Netcomm NB16WV-02 Power port
  4. Connect a device to your NB16WV-02 via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser. 
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Network Setup from the Network Setup drop down menu.
  7. Select Ethernet WAN for WAN Interface.
  8. Select PPPoE over Ethernet for WAN Type. 
  9. Enter your iiNet username and password.
  10. Tick to enable VLAN TAG and enter 2.
  11. Click Save. 

Your Netcomm NB16WV-02 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18MESH modem.

  1. Plug a phone cable from the telephone wall socket into the grey DSL port on your NetComm NF18MESH.
    NetComm NF18MESH DSL
  2. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
    NetComm NF18MESH Power
  3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via WiFi.
    NetComm NF18MESH LAN
  4. Go to http://192.168.20.1  or http://cloudmesh.net in your browser.
  5. On the login page, key in the username and password. By default these are:
    Username: admin
    Password: Enter the password printed on the gateway label (affixed to the back panel of the gateway
  6. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
  7. Select VDSL as the Internet Service.
  8. Under Connection Type, select PPPoE.
  9. Enter your iiNet Username and Password.
  10. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed. Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
  11. Click Apply or if using the Setup Wizard, click Next.
  12. If using the Setup Wizard you will be prompted to set up your WiFi Network - this allows you to set a WiFi name and password.
  13. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current. Click Next and then Finish.

Your NetComm NF18MESH Modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your NetComm NF18ACV modem.

  1. Plug a phone cable from the telephone wall socket into the grey DSL port on your NetComm NF18ACV modem.
    Netcomm NF18ACV DSL Port
  2. Plug in the power cable and turn the NetComm modem on using the Power button on the side of the modem.
    Netcomm NF18ACV Power Port
  3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
    Netcomm NF18ACV Ethernet Ports
  4. Go to http://192.168.20.1 in your browser.
  5. On the login page, key in the username and password. By default these are:
    Username: admin
    Password: admin
  6. If this is the first time the modem will be set up, select  Select Set up Wizard, if the modem has been used previously, click Internet from the left pane.
  7. Select VDSL as the Internet Service.
  8. Under Connection Type, select PPPoE.
  9. Enter your iiNet Username and Password.
  10. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Enter 0 (zero) in the 802.1P (0-7) text box and 2 in the VLAN Tag text box.
  11. Click Apply or if using the Setup Wizard, click Next.
  12. If using the Setup Wizard you will be prompted to set up your WiFi Network - This allows you to set a WiFi name and password.
  13. Skip the rest of the setup steps by clicking Next. until you reach the timezone and set it to your current. Click Next and then Finish.

Your NetComm NF18ACV Modem should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3890.

  1. Plug a phone cable from the telephone wall socket into the grey DSL port on your
    D-Link DSL-3900 DSL port
  2. Plug in the power cable and turn your D-Link DSL-3890 on using the Power button.
    D-Link DSL-3900 Power port
  3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
  4. Go to :http://192.168.1.1 or http://dlinkrouter.local in your browser.
  5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
  6. Select Settings then select Internet.
  7. Under WAN CONNECTION TYPE, select VDSL from the Configure your WAN connection dropdown menu.
  8. Click Advanced Settings.
  9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Under WAN SETTINGS, select Enabled for Enable Vlan ID.
    - Enter 2 for VLAN ID.
  10. Select PPPoE for Connection.
  11. Under WAN, enter your iiNet Username and Password.
  12. Click Save.

Your D-Link DSL-3890 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3785.

  1. Plug a phone cable from the telephone wall socket into the grey Broadband port on your D-Link router.
    D-Link DSL-3785 Broadband Port
  2. Plug in the power cable and turn your D-Link DSL-3785 on using the Power button at the side of the modem.
    D-Link DSL-3785 Power Port
  3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    D-Link DSL-3785 LAN Ports
  4. Open a web browser (Chrome, Firefox, Safari, etc) and manually key in the wireless router’s default IP address:http://192.168.1.1 or http://dlinkrouter.local.
  5. Enter your D-Link password (if this was not changed, by default the password field is left blank.
  6. Go to Settings then select Internet.
  7. Under WAN CONNECTION TYPE, select VDSL from the Configure your WAN connection dropdown menu.
  8. Click Advanced Settings.
  9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Under WAN SETTINGS, toggle Enable Virtual Circuit to On.
    - Change VLAN ID to 2
  10. Under WAN SETTINGS, select PPPoE for Connection.
  11. Under WAN, enter your iiNet Username and Password.
  12. Click Save.

Your D-Link DSL-3785 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-2888A.

  1. Plug a phone cable from your telephone wall socket into the grey Broadband port on your D-Link DSL-2888A.
    D-Link DSL-2888A DSL Port
  2. Plug in the power cable and turn your DSL-2888A on using the Power button.
    D-Link DSL-2888A Power Button+Port
  3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the yellow Ethernet ports, or you can connect your device via Wi-Fi.
    D-Link DSL-2888A LAN Ports
  4. Go to http://192.168.1.1 or http://dlinkrouter.local n your browser.
  5. Enter your D-Link password (if this was not changed, the default password is printed on the label found on the back/bottom of your modem).
  6. Select Settings then select Internet.
  7. Under WAN Access Type, select VDSL.
  8. Select Interface = PTM0 and Enable the interface.
  9. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Under ISP Settings, enable VLAN Tagged. 
    - Enter 2 in the VLAN ID and enter 0 (zero) in the VLAN Priority.
  10. Under IPv4 Settings: select PPPoE from the dropdown My Internet Connection is.
  11. Enter your iiNet Username and Password.
  12. Click Save.

Your D-Link DSL-2888A should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link AC1200 Wi-Fi Gigabit Router.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your D-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    D-Link AC1200 Internet Port
  3. Plug in the power cable and turn your D-Link router on using the Power button.
    D-Link AC1200 Power Port+Button
  4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.
    D-Link AC1200 Power Port+Button
  5. Go to 192.168.1.1 or enter http://dlinkrouter.local in your browser.
  6. Enter your D-Link password (if this was not changed, the default password is shown on the device label or Quick Install Guide). 
    Note: You may have to agree to the Terms of Use and Privacy Policy before proceeding.
  7. Click Settings > Internet
  8. Select PPPoE on the dropdown list for ‘My Internet Connection is:'
  9. Enter your iiNet Username and password.
  10. Click Save.
  11. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - From Settings, select Internet, then VLAN.
    - Set Triple-play and VOIP VLAN to Enabled.
    - Change the Internet VLAN ID: 2 and Priority ID: 0.
    - Click Save.

Your D-Link AC1200 Wi-Fi Gigabit Router should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

You may have been contacted recently about changes to your iiNet nbn plan.

Due to a number of factors, including recent changes in wholesale pricing from nbn®, our lower-speed plans will become more expensive whilst our higher-speed plans will reduce in price.

What does this mean for nbn® customers?

  • From 20/03/2024, many of our existing customers will see an increase or decrease to the monthly price for their nbn plan. If your nbn plan is affected by a price change, we’ve written to you via email and/or SMS to let you know what’s happening.
  • Your new monthly nbn fees will automatically apply on your next regular payment date to occur on or after 20/03/2024. You can check your regular payment date in Toolbox.
  • Any applicable monthly fees for add-on services will not change.
  • Any existing promotional discounts that you currently enjoy will not change.
  • If you sign up for an affected plan before 20/03/2024, we’ll send you an email when the time comes to let you know your new monthly price, and the date that it will come into effect.

What happens if I cancel or change my plan?

Your nbn service will continue to be a month-to-month plan. If you wish to cancel your nbn service, you won’t be charged a cancellation fee.

You can change your plan at any time in Toolbox.

If you’d like to cancel, please refer to our contact details below.

 

More information

Your nbn® plan inclusions will not change

All existing inclusions and/or selected add-ons will remain the same and your internet speeds will not be affected.

Contact us

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

When you contact us or log in to Toolbox, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details.

This is part of a security process called Multi-Factor Authentication and has been implemented to help keep your iiNet information secure. 

Select one of the links below to jump to a query:


How it works

Multi-factor authentication uses two or more security measures to help confirm your proof of identity. At iiNet, we use a combination of account or personal information, followed by a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative.

At iiNet, multi-factor authentication is used when a customer contacts us to access or change personal or account information. This is to help ensure someone isn’t trying to access your information or make changes to your account without your permission.

While there’s never any guarantee of complete protection from scams, using MFA is the best way to help keep your account information secure.

 

When do we require MFA

When calling us to change personal or account information 

  • In addition to our standard ID check, we will ask to confirm a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative

When logging in to Toolbox

  • After logging into Toolbox, customers will be required to enter a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative. 

 

Important

At iiNet, we only ever use One-Time Passcodes when you have contacted us. If you receive a phone call, SMS or email from anyone claiming to be from iiNet and they are asking you to authenticate your account or provide a One-Time Passcode, never give it to them.

If you suspect you’ve been a victim of fraud, contact your financial institution immediately.

If you ever have any concerns about the security of your iiNet account, please do not hesitate to contact us.