BizPhone Connectivity NSLookup test

This test is available for Windows users only. If you are unable to complete this test, please call us on 13 86 89 for assistance.

  1. Click Start, then type "cmd" in the search bar.
  2. Open the Command Prompt program.
  3. In Command Prompt, type "nslookup dms.bizphone.tpgtelecom.com.au" then press Enter on your keyboard.
    Command Prompt NSLookup test
  4. Make note of the IP Address in the nslookup results.
    Command Prompt NSLookup results
  5. Staying in Command Prompt, type "ping" followed by the IP Address, then press Enter on your keyboard.
  6. If the ping test is successful (example below) then devices on your network can connect to the required server.
    Command Prompt ping test results - successful
  7. If your ping test fails (example below) this means there is an issue with routing traffic to the address from your network.
    Command Prompt ping test results - error non-existent domain
    The following ports must be open to allow traffic flow to the server address:
    Destination IP Address Protocol Port Number(s)
    203.63.96.24 TCP 80, 443
    203.63.96.25 TCP 80, 443
    203.63.96.26 TCP 80, 443
    203.63.96.27 TCP 80, 443
    203.63.96.28 TCP 80, 443
    203.185.248.15 TCP/UDP 5060
    202.92.115.50 TCP/UDP 5060
    203.185.248.15 UDP 60000 - 65535
    202.92.115.50 UDP 60000 - 65535
    203.63.96.15 UDP 123

 

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