BizPhone Music on Hold setup

You can upload your own custom audio to replace the default piano music which is played when you place a call on hold. Audio you upload in this section can also be accessed and used for other BizPhone features.


  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the arrow next to vPBX Music on Hold to expand the options.
    BizPhone Frontier Portal - Music on Hold
  3. Set the Enable music/video during Call Hold switch to ON.
    BizPhone Frontier Portal - Music on Hold switch
  4. Select Custom Music/Video File.
  5. Choose from an existing audio file, or select Upload new audio file and use the Browse button to select your audio file.
    Note: See below for detailed information about audio file requirements.
  6. Select Update to finish. Your selected audio will now play to callers whenever a call is placed on hold.
    BizPhone Frontier Portal - Music on Hold audio selection


Your audio file must meet the following specifications:

Audio file format Specifications
  • 8.000 or 16.00kHz
  • 8 or 16 bit mono
  • U law, A law or PCM
  • 8.000 or 16.00kHz
  • 16 bit mono
  • U law, A law or PCM
Both .WAV and .WMA
  • Maximum audio length 2 minutes for voice mail greetings and custom ringback user/group.
  • Maximum audio length 10 seconds for user's personalised name.
  • Maximum audio length 10 minutes for Music on Hold greeting.
  • Maximum audio length 5 minutes for all other services.

If required, click here to search for online audio conversion sites to find one that best suits you.

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