Here's what the status lights mean on your Wi-Fi Max 5G Modem.

There's one light on the front of the modem to quickly check the modem status, and a column of 2 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS Connectivity and Internet.

 

Light State and meaning
Front Off = Modem has no power.
Solid green = Modem has power, or is connected to a non-4G/5G internet service.
Flashing green = Modem is powering up, or session is down.
Solid blue = Modem is connected to 5G.
Flashing blue = Modem is connected to 5G, but no connection to internet service provider.
Solid orange = Modem is connected to 4G.
Flashing orange = Modem is connected to 4G, but no connection to internet service provider.
Solid red = Modem is unable to connect.
Bluetooth / WPS Connectivity
Rear top		 Off = No Bluetooth or WPS connection request in progress.
Solid blue = Bluetooth connection is active.
Flashing blue = Bluetooth connection in progress.
Solid green = WPS connection is active.
Flashing green = WPS connection in progress.
Flashing orange = Bluetooth or WPS connection failed.
Internet
Rear middle		 Solid blue = Modem is connected to 5G.
Flashing blue = Modem is connected to 5G, but no connection to internet service provider.
Solid orange = Modem is connected to 4G.
Flashing orange = Modem is connected to 4G, but no connection to internet service provider.
Solid green = Modem is connected to a non-4G/5G internet service.
Flashing green = Session is down.
Solid red = Modem is unable to connect.

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet FTTH on the Opticomm or RedTrain network.

Your Netphone service and included calls are not available if you use a BYO modem.

 

Select one of the links below to jump to a query:

 

Modem compatibility

To work on iiNet FTTH, your modem must support the following:

  • PPPoE connections by Ethernet WAN
  • IPoE connections by Ethernet WAN (for select locations on the RedTrain network)

Not sure if your FTTH service is on the Opticomm or RedTrain network? Call us on 13 22 58 and we'll help you.

 

General FTTH setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.

 

  1. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.

    Examples of connection boxes can be found here.
  2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to the LAN1 or Ethernet 1 port on your Connection Box.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.

    If your modem has a power button or switch, turn it on.
    FTTH modem plugin example
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.

    The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
    Example barcode sticker
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker.

    Modems may have a login username and password, or just a password.
    Example barcode sticker
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
     
    Mode/Modulation: WAN
    Connection Type: PPPoE*

    *Select locations on the RedTrain network need to use IPoE. If you're not sure if this applies to you, call us on 13 22 58 and we'll help you.
  7. You’ll need to enter your iiNet username and password for the PPPoE connection. Your username is in emails from us about your iiNet order, and on your iiNet  invoice.

    If you forgot your password, you can reset it.
  8. Save your settings and wait 5-10 minutes for your modem to connect.
  9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 22 58 for help.

    We’re fully trained on iiNet modems, but please note that there may be limited support for your BYO modem.
    Example Internet light

 

FTTH Connection Box examples

ALLOPTIC home 4000

ALLOPTIC home 4000

NEC ME200

NEC ME200

Huawei HG8247

Huawei HG8247

Dasan H690R

Dasan H690R

You may have received a notice about moving to a new plan for your iiNet service.

Due to a number of factors, including recent changes in wholesale pricing, we've updated the pricing on some of our current plans.

We’re working to move all iiNet customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

 

Select one of the links below to jump to a query:

 

When will my plan change?

This depends on the service you have and when you signed up.

NBN: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Fibre to the Home: If you signed up after 30 April 2025,your plan’s price will automatically change when your plan renews after 4 June 2025. If you signed up before 30 April 2025: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Note: If you have multiple iiNet services affected by this change, you’ll get one notice per service. It’s not possible to complete your scheduled plan change sooner – please wait for it to happen automatically.

 

How will plans change?

  • The monthly price of your plan may increase, decrease, or stay the same (after any applicable discounts).
  • Your internet speed may change.
  • Your monthly internet data may change to unlimited data.
  • If you have a phone plan, any monthly included call value may change to Pay as You Go phone calls. Your new phone plan may have new optional add-on Call packs available.
  • If you have a phone plan with add-on Call Pack(s), you may move to a new add-on Call Pack with a different price and included call value.
  • Your plan name will be to the name of your new plan.
  • Your username and any phone numbers linked to your internet service will stay the same.
  • For all affected phone plans, call rates will stay the same but your inclusions may have changed.

 

Can I change my internet plan?

We’ve chosen your new plan based on the price and features of your old plan. If you’d prefer a different plan, you can switch to any of our current plans in Toolbox (if applicable) or by calling us on 13 22 58.

Important: If you change your plan, your scheduled plan change will not happen and the plan we’ve selected for you may not be available later.

 

Can I change the add-on Call Pack on my phone plan?

Once you’re on your new phone plan, you can add, switch, or remove an add-on Call Pack in Toolbox.

 

What happens if I cancel my plan?

To cancel your iiNet plan, please call us on 13 22 58. You won’t be charged a cancellation fee.

 

More information

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see your internet plan’s Service Description at: https://www.iinet.net.au/about-us/legal/cra.

From 3 November 2025, iiNet will no longer manage existing Fetch TV services.

 

Select one of the links below to jump to a query:

 

If you opted-in to move to Fetch TV

  • You should have received onboarding and welcome communications from Fetch TV.
  • Please complete the transfer steps as soon as possible to avoid service disruption.
  • iiNet no longer manage your Fetch service.
  • For any questions or support, please contact Fetch TV directly.

 

If you did not opt-in to move to Fetch TV

  • The opt-in process is now closed.
  • All remaining Fetch TV services will be cancelled from 11 November 2025.

 

What this means:

Your Fetch subscription and Fetch box will stop working and you will lose access to:

  • Purchased or rented content tied to your Fetch subscription.
  • Channel Packs.
  • Video on Demand (VOD) libraries.

You may need to re-purchase or re-subscribe if you choose to move your service directly to Fetch.

 

Reactivate your Fetch TV service

If your Fetch service was recently cancelled and you’d like to get your Fetch TV box back online, you can follow this temporary reactivation process.

⚠️ This will restore basic set top box functionality but will not grant access to previously purchased or rented content, Channel Packs, or VOD libraries.

 

Steps to reactivate:

  1. Reboot Your Fetch Set Top Box
    Turn off the power at the electrical outlet and leave it off for at least 60 seconds before switching it back on.

  2. Register with Fetch
    Visit https://www.fetchtv.com.au/activate and complete the registration process. You’ll receive an activation code.

  3. Enter the Activation Code
    Input the code on your Fetch box and follow the on-screen welcome steps.

  4. Billing Update
    Your Fetch service will now be billed directly by Fetch TV, not iiNet. For billing or support queries, please contact Fetch TV directly.

 

What you keep when reactivating Fetch

  • Your current Fetch set top box (Mighty or Mini)
    You’ll continue using the same hardware.

  • Recordings (if you have a Fetch Mighty)
    These are stored locally and will remain intact after the switch.

  • Apps and System Settings
    Apps like Netflix, Stan, Paramount+, and YouTube, as well as system settings (e.g. parental controls, Wi-Fi settings), will be retained.

 

You may have received a notice about a plan change for your iNet mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

 

Select one of the links below to jump to a query:

 

What does this mean for customers?

If your mobile service is affected by the change, you’ll get a notice from us explaining how your new mobile plan compares to your current plan.

  • The monthly price of your mobile plan may increase, decrease, or stay the same (after any applicable discounts).
  • You may begin receiving a discount for linking an eligible mobile plan with iiNet internet. Bundling discounts cannot be used with any other offer and will end if the internet service is unlinked or becomes inactive.
  • The monthly data included with your plan may increase.
  • Your mobile plan’s monthly included values for standard international calls and SMS may change.
  • Your plan may gain access to a 5G network when you use a 5G-ready phone inside our 5G coverage area.
  • Your mobile data speed may be capped at 150Mbps or 250Mbps, depending on your mobile plan. Although your mobile speed will vary depending on your phone and coverage, streaming videos, using social media, and downloading files will still work just as smoothly as they do now.
  • The name of your mobile plan will be updated to the name of your new plan.
  • Your mobile number and monthly billing period for your mobile service will stay the same.

 

When will my plan change?

Plan changes will happen automatically when your mobile plan next renews at least 30 days after your initial notice.

To see when your mobile plan next renews, log in to Toolbox and hit Mobile Usage. You’ll see a line that says, “Your quota resets in XX days”, followed by the date.

Note: It’s not possible to expedite these plan changes – please wait until they happen automatically.

 

Will this affect my Prepaid Balance?

Any Prepaid Balance you have will carry over to your new mobile plan.

You may find you don’t need to top up your Prepaid Balance as often as before, depending on your new plan’s included value.

 

Can I change my mobile plan?

We’ve chosen your new plan based on the price and value of your old plan.

If you’d prefer a different plan, you can switch to any of our current mobile plans in Toolbox.

Important: If you change your mobile plan, your scheduled plan change will not happen and the plan we’ve selected for you, including any promotional discounts, may not be available later.

Selected customers have been offered a “Classic” plan, which is available by invitation only. If you change or cancel your Classic mobile plan, you cannot return to the Classic plan in the future.

 

What happens if I cancel my plan?

If you want to cancel your mobile plan due to this change, you can call us on 13 22 58, and you won’t be charged a cancellation fee.

 

More information

If you have any questions about your plan change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see our Mobile Service Description at: https://www.iinet.net.au/about-us/legal/cra

The article will explain the status lights found on the Network Termination Unit (NTU) used on our high-speed Ultra VDSL2 plans.

 

Adtran® 422G Gfast NTU Status lights

422G Gfast NTU lights, from left to right: Power, G.Fast, LAN.

Light States and meaning
Power Off = No power. 
Green = Your NTU has power.
G.Fast Off = No power. 
Green = Your NTU is operating normally.
Flashing green = There may be a connection issue. Make sure cables are plugged in securely, and power cycle your NTU. Please call us on 13 22 58 if the light stays flashing.
 
You must use the supplied 1-metre phone cable - longer cables can cause connections issues.
LAN Off = There may be a connection issue. Make sure cables are plugged in securely, and power cycle your NTU. Replace the Ethernet cable if it has visible damage. Please call us on 13 22 58 if the light stays off.
Green = Successful network connection.
Flashing green = Data transfer.

Part of your iiNet mobile plan's included value may refer to "221 select destinations", which are listed here. Older mobile plans may refer to "241 select destinations" - please check your plan's Critical Information Summary for more information.

 

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling Code Included in 221 select destinations? Included in 241 select destinations?
Afghanistan 93 ❌ Not included ✅ Included
Albania 355 ✅ Included ✅ Included
Algeria 213 ✅ Included ✅ Included
American Samoa 1684 ✅ Included ✅ Included
Andorra 376 ✅ Included ✅ Included
Angola 244 ✅ Included ✅ Included
Anguilla 1264 ✅ Included ✅ Included
Antarctica (Australian Antarctic Territory) 672 ✅ Included ✅ Included
Antigua and Barbuda 1268 ✅ Included ✅ Included
Argentina 54 ✅ Included ✅ Included
Armenia 374 ✅ Included ✅ Included
Aruba 297 ✅ Included ✅ Included
Ascension Island 247 ✅ Included ✅ Included
Austria 43 ✅ Included ✅ Included
Azerbaijan 994 ✅ Included ✅ Included
Bahamas 1242 ✅ Included ✅ Included
Bahrain 973 ✅ Included ✅ Included
Bangladesh 880 ✅ Included ✅ Included
Barbados 1246 ✅ Included ✅ Included
Belarus 375 ✅ Included ✅ Included
Belgium 32 ✅ Included ✅ Included
Belize 501 ✅ Included ✅ Included
Benin 229 ✅ Included ✅ Included
Bermuda 1441 ✅ Included ✅ Included
Bhutan 975 ✅ Included ✅ Included
Bolivia 591 ✅ Included ✅ Included
Bonaire 599 ✅ Included ✅ Included
Bosnia and Herzegovina 387 ✅ Included ✅ Included
Botswana 267 ✅ Included ✅ Included
Brazil 55 ✅ Included ✅ Included
Brunei 673 ✅ Included ✅ Included
Bulgaria 359 ✅ Included ✅ Included
Burkina Faso 226 ✅ Included ✅ Included
Burundi 257 ✅ Included ✅ Included
Cambodia 855 ✅ Included ✅ Included
Cameroon 237 ✅ Included ✅ Included
Canada 1 ✅ Included ✅ Included
Canary Islands (Spain) 34 ✅ Included ✅ Included
Cape Verde (Cabo Verde) 238 ✅ Included ✅ Included
Cayman Islands 1345 ✅ Included ✅ Included
Central African Republic 236 ✅ Included ✅ Included
Chad 235 ✅ Included ✅ Included
Chile 56 ✅ Included ✅ Included
China 86 ✅ Included ✅ Included
Colombia 57 ✅ Included ✅ Included
Comoros 269 ✅ Included ✅ Included
Congo (Brazzaville) 242 ❌ Not included ✅ Included
Congo, Democratic Republic of the (Kinshasa) 243 ✅ Included ✅ Included
Cook Islands 682 ✅ Included ✅ Included
Costa Rica 506 ✅ Included ✅ Included
Croatia 385 ✅ Included ✅ Included
Cuba 53 ✅ Included ✅ Included
Curaçao 599 ✅ Included ✅ Included
Cyprus 357 ✅ Included ✅ Included
Czech Republic 420 ✅ Included ✅ Included
Denmark 45 ✅ Included ✅ Included
Diego Garcia 246 ✅ Included ✅ Included
Djibouti 253 ✅ Included ✅ Included
Dominica 1767 ✅ Included ✅ Included
Dominican Republic 1809, 1829, 1849 ✅ Included ✅ Included
East Timor (Timor-Leste) 670 ✅ Included ✅ Included
Ecuador 593 ✅ Included ✅ Included
Egypt 20 ✅ Included ✅ Included
El Salvador 503 ✅ Included ✅ Included
Equatorial Guinea 240 ✅ Included ✅ Included
Eritrea 291 ❌ Not included ✅ Included
Estonia 372 ✅ Included ✅ Included
Eswatini (formerly Swaziland) 268 ✅ Included ✅ Included
Ethiopia 251 ❌ Not included ✅ Included
Falkland Islands 500 ✅ Included ✅ Included
Faroe Islands 298 ✅ Included ✅ Included
Fiji 679 ❌ Not included ✅ Included
Finland 358 ✅ Included ✅ Included
France 33 ✅ Included ✅ Included
French Guiana 594 ✅ Included ✅ Included
French Polynesia 689 ✅ Included ✅ Included
Gabon 241 ✅ Included ✅ Included
Gambia 220 ✅ Included ✅ Included
Georgia 995 ✅ Included ✅ Included
Germany 49 ✅ Included ✅ Included
Ghana 233 ❌ Not included ✅ Included
Gibraltar 350 ✅ Included ✅ Included
Greece 30 ✅ Included ✅ Included
Greenland 299 ✅ Included ✅ Included
Grenada 1473 ✅ Included ✅ Included
Guadeloupe 590 ✅ Included ✅ Included
Guam 1671 ✅ Included ✅ Included
Guatemala 502 ✅ Included ✅ Included
Guinea 224 ❌ Not included ✅ Included
Guinea-Bissau 245 ✅ Included ✅ Included
Guyana 592 ✅ Included ✅ Included
Haiti 509 ✅ Included ✅ Included
Honduras 504 ✅ Included ✅ Included
Hong Kong 852 ✅ Included ✅ Included
Hungary 36 ✅ Included ✅ Included
Iceland 354 ✅ Included ✅ Included
India 91 ✅ Included ✅ Included
Indonesia 62 ✅ Included ✅ Included
Iran 98 ❌ Not included ✅ Included
Iraq 964 ✅ Included ✅ Included
Ireland 353 ✅ Included ✅ Included
Israel 972 ✅ Included ✅ Included
Italy 39 ✅ Included ✅ Included
Ivory Coast (Côte d'Ivoire) 225 ✅ Included ✅ Included
Jamaica 1876 ✅ Included ✅ Included
Japan 81 ✅ Included ✅ Included
Jordan 962 ✅ Included ✅ Included
Kazakhstan 7 ✅ Included ✅ Included
Kenya 254 ✅ Included ✅ Included
Kiribati 686 ✅ Included ✅ Included
Kosovo 383 ✅ Included ✅ Included
Kuwait 965 ✅ Included ✅ Included
Kyrgyzstan 996 ✅ Included ✅ Included
Laos 856 ✅ Included ✅ Included
Latvia 371 ✅ Included ✅ Included
Lebanon 961 ✅ Included ✅ Included
Lesotho 266 ✅ Included ✅ Included
Liberia 231 ❌ Not included ✅ Included
Libya 218 ✅ Included ✅ Included
Liechtenstein 423 ✅ Included ✅ Included
Lithuania 370 ✅ Included ✅ Included
Luxembourg 352 ✅ Included ✅ Included
Macau 853 ✅ Included ✅ Included
Madagascar 261 ✅ Included ✅ Included
Malawi 265 ✅ Included ✅ Included
Malaysia 60 ✅ Included ✅ Included
Maldives 960 ✅ Included ✅ Included
Mali 223 ✅ Included ✅ Included
Malta 356 ✅ Included ✅ Included
Marshall Islands 692 ✅ Included ✅ Included
Martinique 596 ✅ Included ✅ Included
Mauritania 222 ✅ Included ✅ Included
Mauritius 230 ✅ Included ✅ Included
Mayotte 262 ✅ Included ✅ Included
Mexico 52 ✅ Included ✅ Included
Micronesia, Federated States of 691 ✅ Included ✅ Included
Moldova 373 ✅ Included ✅ Included
Monaco 377 ✅ Included ✅ Included
Mongolia 976 ✅ Included ✅ Included
Montenegro 382 ✅ Included ✅ Included
Montserrat 1664 ✅ Included ✅ Included
Morocco 212 ✅ Included ✅ Included
Mozambique 258 ✅ Included ✅ Included
Myanmar 95 ✅ Included ✅ Included
Namibia 264 ✅ Included ✅ Included
Nauru 674 ✅ Included ✅ Included
Nepal 977 ❌ Not included ✅ Included
Netherland Antilles 599 ✅ Included ✅ Included
Netherlands 31 ✅ Included ✅ Included
New Caledonia 687 ✅ Included ✅ Included
New Zealand 64 ✅ Included ✅ Included
Nicaragua 505 ✅ Included ✅ Included
Niger 227 ✅ Included ✅ Included
Nigeria 234 ✅ Included ✅ Included
Niue 683 ✅ Included ✅ Included
Norfolk Island 672 ✅ Included ✅ Included
North Korea 850 ✅ Included ✅ Included
North Macedonia 389 ✅ Included ✅ Included
Northern Mariana Islands 1670 ✅ Included ✅ Included
Norway 47 ✅ Included ✅ Included
Oman 968 ✅ Included ✅ Included
Pakistan 92 ✅ Included ✅ Included
Palau 680 ✅ Included ✅ Included
Palestinian Territories 970 ✅ Included ✅ Included
Panama 507 ✅ Included ✅ Included
Papua New Guinea 675 ❌ Not included ✅ Included
Paraguay 595 ✅ Included ✅ Included
Peru 51 ✅ Included ✅ Included
Philippines 63 ✅ Included ✅ Included
Poland 48 ✅ Included ✅ Included
Portugal 351 ✅ Included ✅ Included
Puerto Rico 1787, 1939 ✅ Included ✅ Included
Qatar 974 ✅ Included ✅ Included
Reunion 262 ✅ Included ✅ Included
Romania 40 ✅ Included ✅ Included
Russia 7 ✅ Included ✅ Included
Rwanda 250 ✅ Included ✅ Included
Saba 599 ✅ Included ✅ Included
Saint Barthélemy 590 ✅ Included ✅ Included
Saint Helena 290 ✅ Included ✅ Included
Saint Kitts and Nevis 1869 ✅ Included ✅ Included
Saint Lucia 1758 ✅ Included ✅ Included
Saint Martin (French) 590 ✅ Included ✅ Included
Saint Pierre and Miquelon 508 ✅ Included ✅ Included
Saint Vincent and the Grenadines 1784 ✅ Included ✅ Included
Samoa 685 ❌ Not included ✅ Included
San Marino 378 ✅ Included ✅ Included
Sao Tome and Principe 239 ✅ Included ✅ Included
Saudi Arabia 966 ✅ Included ✅ Included
Senegal 221 ✅ Included ✅ Included
Serbia 381 ✅ Included ✅ Included
Seychelles 248 ✅ Included ✅ Included
Sierra Leone 232 ❌ Not included ✅ Included
Singapore 65 ✅ Included ✅ Included
Sint Eustatius 599 ✅ Included ✅ Included
Sint Maarten (Dutch) 1721 ✅ Included ✅ Included
Slovakia 421 ✅ Included ✅ Included
Slovenia 386 ✅ Included ✅ Included
Solomon Islands 677 ❌ Not included ✅ Included
Somalia 252 ✅ Included ✅ Included
South Africa 27 ✅ Included ✅ Included
South Korea 82 ✅ Included ✅ Included
South Sudan 211 ✅ Included ✅ Included
Spain 34 ✅ Included ✅ Included
Sri Lanka 94 ❌ Not included ✅ Included
Sudan 249 ✅ Included ✅ Included
Suriname 597 ✅ Included ✅ Included
Sweden 46 ✅ Included ✅ Included
Switzerland 41 ✅ Included ✅ Included
Syria 963 ✅ Included ✅ Included
Taiwan 886 ✅ Included ✅ Included
Tajikistan 992 ✅ Included ✅ Included
Tanzania (including Zanzibar) 255 ✅ Included ✅ Included
Thailand 66 ✅ Included ✅ Included
Togo 228 ✅ Included ✅ Included
Tokelau 690 ✅ Included ✅ Included
Tonga 676 ❌ Not included ✅ Included
Trinidad and Tobago 1868 ✅ Included ✅ Included
Tristan da Cunha 290 ✅ Included ✅ Included
Tunisia 216 ✅ Included ✅ Included
Türkiye (formerly Turkey) 90 ✅ Included ✅ Included
Turkmenistan 993 ✅ Included ✅ Included
Turks and Caicos Islands 1649 ✅ Included ✅ Included
Tuvalu 688 ✅ Included ✅ Included
UAE (United Arab Emirates) 971 ✅ Included ✅ Included
Uganda 256 ❌ Not included ✅ Included
UK (United Kingdom) 44 ✅ Included ✅ Included
Ukraine 380 ✅ Included ✅ Included
Uruguay 598 ✅ Included ✅ Included
USA (United States of America) 1 ✅ Included ✅ Included
Uzbekistan 998 ✅ Included ✅ Included
Vanuatu 678 ❌ Not included ✅ Included
Vatican City (Holy See) 379 ✅ Included ✅ Included
Venezuela 58 ✅ Included ✅ Included
Vietnam 84 ✅ Included ✅ Included
Virgin Islands, British 1284 ✅ Included ✅ Included
Virgin Islands, US 1340 ✅ Included ✅ Included
Wallis and Futuna 681 ✅ Included ✅ Included
Yemen 967 ✅ Included ✅ Included
Zambia 260 ❌ Not included ✅ Included
Zimbabwe 263 ❌ Not included ✅ Included

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.

 

Select one of the links below to jump to a query:

 

Arris CM3500 nbn HFC Connection Box Status lights

This model was supplied from 19 March 2025 onwards.

 

On the back

Light States and meaning
Off Off = Nothing is plugged into the 2.5G port.
Green = A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow = A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

 

On the front

Light States and meaning
Power Off = No power.
Green = Your NCB has power.
Downstream Off = Your NCB is still searching for a connection, or has no power.
Green = Your NCB can download data.
Flashing green = A firmware upgrade is in progress - this should take 10 minutes or less.
Upstream Off = Your NCB is still searching for a connection, or has no power.
Green = Your NCB can upload data.
Flashing green = A firmware upgrade is in progress - this should take 10 minutes or less.
Online Off = No connection to the network.
Green = Your nbn connection is working as expected.
CM3500 front lights, from top to bottom: Power, Downstream, Upstream, Online.

 

Arris CM8200 nbn HFC Connection Box Status lights

This model was supplied before 19 March 2025.

 

On the front

Light States and meaning
Power Off = No power.
Green = Your NCB has power.
Downstream Off = No power.
Green = Successful downstream connection.
Flashing green = Your NCB is searching for a downstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
Upstream Off = No power or no downstream connection.
Green = Successful upstream connection.
Flashing green = Your NCB has a downstream connection and now it's searching for an upstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
Online Off = No connection to the network.
Green = Successful network connection.
Flashing green = Your NCB has found a downstream and upstream connection and now it's getting settings from nbn®.
CM8200 front lights, from top to bottom: Power, Downstream, Upstream, Online.

Here’s what you need to know about upcoming changes to iiNet.

 

Select one of the links below to jump to a query:

 

Why will I be receiving more communication from you?

We are taking the step to reduce complexity, and this will mean some changes for our customers as we streamline and upgrade our systems.

 

How will these changes impact my existing services?

We’ll keep you informed about any impacts or adjustments related to your services. Stay tuned for further updates.

 

How can I update my contact details?

You can update your contact details in Toolbox.

 

What if I have questions or need assistance with my account?

Our customer support team is here to help! Visit our contact us page to get in touch.

These rates are for older iiNet mobile plans sold before 2 August 2024. They apply when using your iiNet mobile to call International destinations from Australia.

If your iiNet mobile plan doesn't include International Minutes for the destination you're calling, or you've run out of minutes, you can top up your Prepaid Balance in Toolbox to pay for International calls.

 

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling code Flagfall Rate per minute 100 mins included in XL plan
Afghanistan 93 $0.35 $0.32 ❌ Not included
Albania 355 $0.35 $0.45 ✅ Included
Algeria 213 $0.35 $0.44 ✅ Included
American Samoa 1684 $0.35 $0.07 ✅ Included
Andorra 376 $0.35 $0.24 ✅ Included
Angola 244 $0.35 $0.13 ✅ Included
Anguilla 1264 $0.35 $0.30 ✅ Included
Antarctica (Australian Antarctic Territory) 672 $0.35 $2.08 ✅ Included
Antigua and Barbuda 1268 $0.35 $0.30 ✅ Included
Argentina 54 $0.35 $0.16 ✅ Included
Armenia 374 $0.35 $0.27 ✅ Included
Aruba 297 $0.35 $0.32 ✅ Included
Ascension Island 247 $0.35 $0.96 ✅ Included
Austria 43 $0.35 $0.07 ✅ Included
Azerbaijan 994 $0.35 $0.47 ✅ Included
Bahamas 1242 $0.35 $0.23 ✅ Included
Bahrain 973 $0.35 $0.13 ✅ Included
Bangladesh 880 $0.35 $0.08 ✅ Included
Barbados 1246 $0.35 $0.31 ✅ Included
Belarus 375 $0.35 $0.53 ✅ Included
Belgium 32 $0.35 $0.06 ✅ Included
Belize 501 $0.35 $0.34 ✅ Included
Benin 229 $0.35 $0.35 ✅ Included
Bermuda 1441 $0.35 $0.07 ✅ Included
Bhutan 975 $0.35 $0.15 ✅ Included
Bolivia 591 $0.35 $0.24 ✅ Included
Bonaire 599 $0.35 $0.19 ✅ Included
Bosnia and Herzegovina 387 $0.35 $0.49 ✅ Included
Botswana 267 $0.35 $0.32 ✅ Included
Brazil 55 $0.35 $0.09 ✅ Included
Brunei 673 $0.35 $0.06 ✅ Included
Bulgaria 359 $0.35 $0.17 ✅ Included
Burkina Faso 226 $0.35 $0.44 ✅ Included
Burundi 257 $0.35 $0.70 ✅ Included
Cambodia 855 $0.35 $0.10 ✅ Included
Cameroon 237 $0.35 $0.42 ✅ Included
Canada 1 $0.35 $0.03 ✅ Included
Canary Islands (Spain) 34 $0.35 $0.11 ✅ Included
Cape Verde (Cabo Verde) 238 $0.35 $0.38 ✅ Included
Cayman Islands 1345 $0.35 $0.24 ✅ Included
Central African Republic 236 $0.35 $0.59 ✅ Included
Chad 235 $0.35 $0.60 ✅ Included
Chile 56 $0.35 $0.08 ✅ Included
China 86 $0.35 $0.05 ✅ Included
Colombia 57 $0.35 $0.10 ✅ Included
Comoros 269 $0.35 $0.52 ✅ Included
Congo (Brazzaville) 242 $0.35 $0.47 ❌ Not included
Congo, Democratic Republic of the (Kinshasa) 243 $0.35 $1.50 ✅ Included
Cook Islands 682 $0.35 $1.04 ✅ Included
Costa Rica 506 $0.35 $0.13 ✅ Included
Croatia 385 $0.35 $0.28 ✅ Included
Cuba 53 $0.35 $1.07 ✅ Included
Curaçao 599 $0.35 $0.19 ✅ Included
Cyprus 357 $0.35 $0.08 ✅ Included
Czech Republic 420 $0.35 $0.09 ✅ Included
Denmark 45 $0.35 $0.13 ✅ Included
Diego Garcia 246 $0.35 $1.47 ✅ Included
Djibouti 253 $0.35 $0.52 ✅ Included
Dominica 1767 $0.35 $0.30 ✅ Included
Dominican Republic 1809, 1829, 1849 $0.35 $0.13 ✅ Included
East Timor (Timor-Leste) 670 $0.35 $1.07 ✅ Included
Ecuador 593 $0.35 $0.31 ✅ Included
Egypt 20 $0.35 $0.14 ✅ Included
El Salvador 503 $0.35 $0.30 ✅ Included
Equatorial Guinea 240 $0.35 $0.26 ✅ Included
Eritrea 291 $0.35 $0.36 ❌ Not included
Estonia 372 $0.35 $0.45 ✅ Included
Eswatini (formerly Swaziland) 268 $0.35 $0.25 ✅ Included
Ethiopia 251 $0.35 $0.36 ❌ Not included
Falkland Islands 500 $0.35 $1.41 ✅ Included
Faroe Islands 298 $0.35 $0.30 ✅ Included
Fiji 679 $0.35 $0.32 ❌ Not included
Finland 358 $0.35 $0.12 ✅ Included
France 33 $0.35 $0.06 ✅ Included
French Guiana 594 $0.35 $0.41 ✅ Included
French Polynesia 689 $0.35 $0.41 ✅ Included
Gabon 241 $0.35 $0.66 ✅ Included
Gambia 220 $0.35 $0.64 ✅ Included
Georgia 995 $0.35 $0.18 ✅ Included
Germany 49 $0.35 $0.08 ✅ Included
Ghana 233 $0.35 $0.33 ❌ Not included
Gibraltar 350 $0.35 $0.32 ✅ Included
Greece 30 $0.35 $0.07 ✅ Included
Greenland 299 $0.35 $0.71 ✅ Included
Grenada 1473 $0.35 $0.33 ✅ Included
Guadeloupe 590 $0.35 $0.11 ✅ Included
Guam 1671 $0.35 $0.06 ✅ Included
Guatemala 502 $0.35 $0.22 ✅ Included
Guinea 224 $0.35 $0.63 ❌ Not included
Guinea-Bissau 245 $0.35 $0.63 ✅ Included
Guyana 592 $0.35 $0.40 ✅ Included
Haiti 509 $0.35 $0.45 ✅ Included
Honduras 504 $0.35 $0.22 ✅ Included
Hong Kong 852 $0.35 $0.05 ✅ Included
Hungary 36 $0.35 $0.09 ✅ Included
Iceland 354 $0.35 $0.11 ✅ Included
India 91 $0.35 $0.06 ✅ Included
Indonesia 62 $0.35 $0.12 ✅ Included
Inmarsat 870 $0.35 $3.69 ❌ Not included
Inmarsat B Global 8703 $0.35 $3.69 ❌ Not included
Inmarsat B HSD Global 87039 $0.35 $3.69 ❌ Not included
Inmarsat BGAN ISDN 870782 $0.35 $3.69 ❌ Not included
Inmarsat BGAN Voice 870772 $0.35 $3.69 ❌ Not included
Inmarsat FB ISDN 870783 $0.35 $3.69 ❌ Not included
Inmarsat FB Voice 870773 $0.35 $3.69 ❌ Not included
Inmarsat GAN Global 87060 $0.35 $3.69 ❌ Not included
Inmarsat iSATPHONE Voice 870776 $0.35 $3.69 ❌ Not included
Inmarsat M Global 8706 $0.35 $3.69 ❌ Not included
Inmarsat Mini-M Global 87076 $0.35 $3.69 ❌ Not included
Iran 98 $0.35 $0.10 ❌ Not included
Iraq 964 $0.35 $0.30 ✅ Included
Ireland 353 $0.35 $0.11 ✅ Included
Israel 972 $0.35 $0.06 ✅ Included
Italy 39 $0.35 $0.07 ✅ Included
Ivory Coast (Côte d'Ivoire) 225 $0.35 $0.48 ✅ Included
Jamaica 1876 $0.35 $0.35 ✅ Included
Japan 81 $0.35 $0.14 ✅ Included
Jordan 962 $0.35 $0.18 ✅ Included
Kazakhstan 7 $0.35 $0.28 ✅ Included
Kenya 254 $0.35 $0.22 ✅ Included
Kiribati 686 $0.35 $0.80 ✅ Included
Kosovo 383 $0.35 $0.50 ✅ Included
Kuwait 965 $0.35 $0.14 ✅ Included
Kyrgyzstan 996 $0.35 $0.21 ✅ Included
Laos 856 $0.35 $0.09 ✅ Included
Latvia 371 $0.35 $0.82 ✅ Included
Lebanon 961 $0.35 $0.26 ✅ Included
Lesotho 266 $0.35 $0.32 ✅ Included
Liberia 231 $0.35 $0.57 ❌ Not included
Libya 218 $0.35 $0.44 ✅ Included
Liechtenstein 423 $0.35 $0.29 ✅ Included
Lithuania 370 $0.35 $0.07 ✅ Included
Luxembourg 352 $0.35 $0.26 ✅ Included
Macau 853 $0.35 $0.15 ✅ Included
Madagascar 261 $0.35 $0.86 ✅ Included
Malawi 265 $0.35 $0.34 ✅ Included
Malaysia 60 $0.35 $0.06 ✅ Included
Maldives 960 $0.35 $1.22 ✅ Included
Mali 223 $0.35 $0.46 ✅ Included
Malta 356 $0.35 $0.09 ✅ Included
Marshall Islands 692 $0.35 $0.34 ✅ Included
Martinique 596 $0.35 $0.08 ✅ Included
Mauritania 222 $0.35 $0.68 ✅ Included
Mauritius 230 $0.35 $0.68 ✅ Included
Mayotte 262 $0.35 $0.14 ✅ Included
Mexico 52 $0.35 $0.08 ✅ Included
Micronesia, Federated States of 691 $0.35 $0.29 ✅ Included
Moldova 373 $0.35 $0.35 ✅ Included
Monaco 377 $0.35 $0.50 ✅ Included
Mongolia 976 $0.35 $0.07 ✅ Included
Montenegro 382 $0.35 $0.52 ✅ Included
Montserrat 1664 $0.35 $0.26 ✅ Included
Morocco 212 $0.35 $0.59 ✅ Included
Mozambique 258 $0.35 $0.34 ✅ Included
Myanmar 95 $0.35 $0.39 ✅ Included
Namibia 264 $0.35 $0.19 ✅ Included
Nauru 674 $0.35 $1.17 ✅ Included
Nepal 977 $0.35 $0.18 ❌ Not included
Netherland Antilles 599 $0.35 $0.19 ✅ Included
Netherlands 31 $0.35 $0.10 ✅ Included
New Caledonia 687 $0.35 $0.25 ✅ Included
New Zealand 64 $0.35 $0.09 ✅ Included
Nicaragua 505 $0.35 $0.38 ✅ Included
Niger 227 $0.35 $0.30 ✅ Included
Nigeria 234 $0.35 $0.12 ✅ Included
Niue 683 $0.35 $1.72 ✅ Included
Norfolk Island 672 $0.35 $1.60 ✅ Included
North Korea 850 $0.35 $0.94 ✅ Included
North Macedonia 389 $0.35 $0.55 ✅ Included
Northern Mariana Islands 1670 $0.35 $0.06 ✅ Included
Norway 47 $0.35 $0.13 ✅ Included
Oman 968 $0.35 $0.39 ✅ Included
Pakistan 92 $0.35 $0.18 ✅ Included
Palau 680 $0.35 $0.35 ✅ Included
Palestinian Territories 970 $0.35 $0.29 ✅ Included
Panama 507 $0.35 $0.20 ✅ Included
Papua New Guinea 675 $0.35 $0.91 ❌ Not included
Paraguay 595 $0.35 $0.18 ✅ Included
Peru 51 $0.35 $0.15 ✅ Included
Philippines 63 $0.35 $0.22 ✅ Included
Poland 48 $0.35 $0.11 ✅ Included
Portugal 351 $0.35 $0.06 ✅ Included
Puerto Rico 1787, 1939 $0.35 $0.06 ✅ Included
Qatar 974 $0.35 $0.28 ✅ Included
Reunion 262 $0.35 $0.14 ✅ Included
Romania 40 $0.35 $0.09 ✅ Included
Russia 7 $0.35 $0.10 ✅ Included
Rwanda 250 $0.35 $0.42 ✅ Included
Saba 599 $0.35 $0.19 ✅ Included
Saint Barthélemy 590 $0.35 $0.11 ✅ Included
Saint Helena 290 $0.35 $1.05 ✅ Included
Saint Kitts and Nevis 1869 $0.35 $0.33 ✅ Included
Saint Lucia 1758 $0.35 $0.32 ✅ Included
Saint Martin (French) 590 $0.35 $0.11 ✅ Included
Saint Pierre and Miquelon 508 $0.35 $0.50 ✅ Included
Saint Vincent and the Grenadines 1784 $0.35 $0.34 ✅ Included
Samoa 685 $0.35 $0.79 ❌ Not included
San Marino 378 $0.35 $0.07 ✅ Included
Sao Tome and Principe 239 $0.35 $0.89 ✅ Included
Saudi Arabia 966 $0.35 $0.19 ✅ Included
Senegal 221 $0.35 $0.58 ✅ Included
Serbia 381 $0.35 $0.51 ✅ Included
Seychelles 248 $0.35 $0.67 ✅ Included
Sierra Leone 232 $0.35 $0.65 ❌ Not included
Singapore 65 $0.35 $0.04 ✅ Included
Sint Eustatius 599 $0.35 $0.19 ✅ Included
Slovakia 421 $0.35 $0.22 ✅ Included
Slovenia 386 $0.35 $0.58 ✅ Included
Solomon Islands 677 $0.35 $1.23 ❌ Not included
Somalia 252 $0.35 $0.86 ✅ Included
South Africa 27 $0.35 $0.14 ✅ Included
South Korea 82 $0.35 $0.06 ✅ Included
South Sudan 211 $0.35 $0.57 ✅ Included
Spain 34 $0.35 $0.11 ✅ Included
Sri Lanka 94 $0.35 $0.20 ❌ Not included
Sudan 249 $0.35 $0.18 ✅ Included
Suriname 597 $0.35 $0.29 ✅ Included
Sweden 46 $0.35 $0.09 ✅ Included
Switzerland 41 $0.35 $0.21 ✅ Included
Syria 963 $0.35 $0.25 ✅ Included
Taiwan 886 $0.35 $0.14 ✅ Included
Tajikistan 992 $0.35 $0.24 ✅ Included
Tanzania, including Zanzibar 255 $0.35 $0.37 ✅ Included
Thailand 66 $0.35 $0.05 ✅ Included
Thuraya Sat 882 $0.35 $3.69 ❌ Not included
Togo 228 $0.35 $0.55 ✅ Included
Tokelau 690 $0.35 $1.70 ✅ Included
Tonga 676 $0.35 $0.59 ❌ Not included
Trinidad and Tobago 1868 $0.35 $0.31 ✅ Included
Tristan da Cunha 290 $0.35 $0.96 ✅ Included
Tunisia 216 $0.35 $0.61 ✅ Included
Türkiye (formerly Turkey) 90 $0.35 $0.22 ✅ Included
Turkmenistan 993 $0.35 $0.17 ✅ Included
Turks and Caicos Islands 1649 $0.35 $0.35 ✅ Included
Tuvalu 688 $0.35 $1.01 ✅ Included
UAE (United Arab Emirates) 971 $0.35 $0.26 ✅ Included
Uganda 256 $0.35 $0.44 ❌ Not included
UK (United Kingdom) 44 $0.35 $0.07 ✅ Included
Ukraine 380 $0.35 $0.29 ✅ Included
Uruguay 598 $0.35 $0.25 ✅ Included
USA (United States of America) 1 $0.35 $0.04 ✅ Included
Uzbekistan 998 $0.35 $0.12 ✅ Included
Vanuatu 678 $0.35 $0.61 ❌ Not included
Vatican City (Holy See) 379 $0.35 $0.50 ✅ Included
Venezuela 58 $0.35 $0.09 ✅ Included
Vietnam 84 $0.35 $0.14 ✅ Included
Virgin Islands, British 1284 $0.35 $0.34 ✅ Included
Virgin Islands, US 1340 $0.35 $0.06 ✅ Included
Wallis and Futuna 681 $0.35 $0.65 ✅ Included
Yemen 967 $0.35 $0.22 ✅ Included
Zambia 260 $0.35 $0.21 ❌ Not included
Zimbabwe 263 $0.35 $0.64 ❌ Not included