Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet FTTH on the Opticomm or RedTrain network.

Your Netphone service and included calls are not available if you use a BYO modem.

 

Select one of the links below to jump to a query:

 

Modem compatibility

To work on iiNet FTTH, your modem must support the following:

  • PPPoE connections by Ethernet WAN
  • IPoE connections by Ethernet WAN (for select locations on the RedTrain network)

Not sure if your FTTH service is on the Opticomm or RedTrain network? Call us on 13 22 58 and we'll help you.

 

General FTTH setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.

 

  1. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.

    Examples of connection boxes can be found here.
  2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to the LAN1 or Ethernet 1 port on your Connection Box.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.

    If your modem has a power button or switch, turn it on.
    FTTH modem plugin example
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.

    The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
    Example barcode sticker
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker.

    Modems may have a login username and password, or just a password.
    Example barcode sticker
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
     
    Mode/Modulation: WAN
    Connection Type: PPPoE*

    *Select locations on the RedTrain network need to use IPoE. If you're not sure if this applies to you, call us on 13 22 58 and we'll help you.
  7. You’ll need to enter your iiNet username and password for the PPPoE connection. Your username is in emails from us about your iiNet order, and on your iiNet  invoice.

    If you forgot your password, you can reset it.
  8. Save your settings and wait 5-10 minutes for your modem to connect.
  9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 22 58 for help.

    We’re fully trained on iiNet modems, but please note that there may be limited support for your BYO modem.
    Example Internet light

 

FTTH Connection Box examples

ALLOPTIC home 4000

ALLOPTIC home 4000

NEC ME200

NEC ME200

Huawei HG8247

Huawei HG8247

Dasan H690R

Dasan H690R

You may have received a notice about moving to a new plan for your iiNet service.

Due to a number of factors, including recent changes in wholesale pricing, we've updated the pricing on some of our current plans.

We’re working to move all iiNet customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

 

Select one of the links below to jump to a query:

 

When will my plan change?

This depends on the service you have and when you signed up.

NBN: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Fibre to the Home: If you signed up after 30 April 2025,your plan’s price will automatically change when your plan renews after 4 June 2025. If you signed up before 30 April 2025: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Note: If you have multiple iiNet services affected by this change, you’ll get one notice per service. It’s not possible to complete your scheduled plan change sooner – please wait for it to happen automatically.

 

How will plans change?

  • The monthly price of your plan may increase, decrease, or stay the same (after any applicable discounts).
  • Your internet speed may change.
  • Your monthly internet data may change to unlimited data.
  • If you have a phone plan, any monthly included call value may change to Pay as You Go phone calls. Your new phone plan may have new optional add-on Call packs available.
  • If you have a phone plan with add-on Call Pack(s), you may move to a new add-on Call Pack with a different price and included call value.
  • Your plan name will be to the name of your new plan.
  • Your username and any phone numbers linked to your internet service will stay the same.
  • For all affected phone plans, call rates will stay the same but your inclusions may have changed.

 

Can I change my internet plan?

We’ve chosen your new plan based on the price and features of your old plan. If you’d prefer a different plan, you can switch to any of our current plans in Toolbox (if applicable) or by calling us on 13 22 58.

Important: If you change your plan, your scheduled plan change will not happen and the plan we’ve selected for you may not be available later.

 

Can I change the add-on Call Pack on my phone plan?

Once you’re on your new phone plan, you can add, switch, or remove an add-on Call Pack in Toolbox.

 

What happens if I cancel my plan?

To cancel your iiNet plan, please call us on 13 22 58. You won’t be charged a cancellation fee.

 

More information

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see your internet plan’s Service Description at: https://www.iinet.net.au/about-us/legal/cra.

iiNet stopped offering new Fetch services for purchase from 22 January 2025 and will stop managing existing iiNet Fetch services from 2 October 2025.

 

Select one of the links below to jump to a query:

 

What does this mean for existing Fetch customers?

We’ve worked with Fetch so you can continue your service directly with them. You’ll get an email to opt-in, which means you can: 

  • ✅ Keep using your current Fetch box
  • ✅ Keep any existing Fetch subscriptions and content purchases
  • ✅ Keep any recordings on a Fetch Mighty
  • ✅ Tech support and warranty claims through Fetch Support  

You must opt-in by 1 October 2025.

Please note: This change will not affect your iiNet internet service.

Didn’t get an opt-in email? Please call us on 1300 701 006 and we’ll help you.

 

What happens if I don’t opt-in?

Fetch services that haven’t opted-in to move to Fetch Pty Ltd will be closed from 2 October 2025. This means that: 

  • Your Fetch subscription and Fetch box will stop working;
  • Any Fetch content purchases or recordings will be removed;
  • Final charges will be included on your next iiNet bill, up to the date of disconnection;
  • You won’t need to return your Fetch box – please consider eWaste recycling services that may be offered by your local council.

If you have any questions about moving to Fetch, please call us on 1300 701 006 and we’ll be happy to help. 

 

If I change my iiNet internet plan or move house, can I keep my Fetch service?

From 2 October, we are unable to keep your Fetch subscription active if you move house or change to a different type of internet service at the same address (e.g. changing from nbn® FTTB/N to nbn® FTTP). You’ll need to contact Fetch directly.

You can keep your Fetch subscription active until the service moves to Fetch TV if you’re simply changing your current plan without changing the type of internet service (e.g. changing from one nbn® FTTP plan to another nbn® FTTP plan).
 
If you cancel your iiNet internet service, your Fetch service will also be cancelled.

 

Who do I contact about my Fetch service?

Fetch will notify you when your service has been successfully moved to them. Until then, your service will continue to be managed by iiNet. Once your Fetch service is set up with Fetch TV Retail Pty Ltd, iiNet will no longer manage your Fetch service. For any questions or support related to your Fetch service, please you’ll need to contact Fetch directly. 

If you need to lodge a warranty claim for your Fetch box or you can’t resolve an issue before your service is successfully moved, please call us on 1300 701 006 and we’ll be happy to help.

You may have received a notice about a plan change for your iNet mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

Select one of the links below to jump to a query:

What does this mean for customers?

If your mobile service is affected by the change, you’ll get a notice from us explaining how your new mobile plan compares to your current plan.

  • The monthly price of your mobile plan may increase, decrease, or stay the same (after any applicable discounts).
  • You may begin receiving a discount for linking an eligible mobile plan with iiNet internet. Bundling discounts cannot be used with any other offer and will end if the internet service is unlinked or becomes inactive.
  • The monthly data included with your plan may increase.
  • Your mobile plan’s monthly included values for standard international calls and SMS may change.
  • Your plan may gain access to a 5G network when you use a 5G-ready phone inside our 5G coverage area.
  • Your mobile data speed may be capped at 150Mbps or 250Mbps, depending on your mobile plan. Although your mobile speed will vary depending on your phone and coverage, streaming videos, using social media, and downloading files will still work just as smoothly as they do now.
  • The name of your mobile plan will be updated to the name of your new plan.
  • Your mobile number and monthly billing period for your mobile service will stay the same.

When will my plan change?

Plan changes will happen automatically when your mobile plan next renews at least 30 days after your initial notice.

To see when your mobile plan next renews, log in to Toolbox and hit Mobile Usage. You’ll see a line that says, “Your quota resets in XX days”, followed by the date.

Note: It’s not possible to expedite these plan changes – please wait until they happen automatically.

Will this affect my Prepaid Balance?

Any Prepaid Balance you have will carry over to your new mobile plan.

You may find you don’t need to top up your Prepaid Balance as often as before, depending on your new plan’s included value.

Can I change my mobile plan?

We’ve chosen your new plan based on the price and value of your old plan.

If you’d prefer a different plan, you can switch to any of our current mobile plans in Toolbox.

Important: If you change your mobile plan, your scheduled plan change will not happen and the plan we’ve selected for you, including any promotional discounts, may not be available later.

Selected customers have been offered a “Classic” plan, which is available by invitation only. If you change or cancel your Classic mobile plan, you cannot return to the Classic plan in the future.

What happens if I cancel my plan?

If you want to cancel your mobile plan due to this change, you can call us on 13 22 58, and you won’t be charged a cancellation fee.

More information

If you have any questions about your plan change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see our Mobile Service Description at: https://www.iinet.net.au/about-us/legal/cra

The article will explain the status lights found on the Network Termination Unit (NTU) used on our high-speed Ultra VDSL2 plans.

 

Adtran® 422G Gfast NTU Status lights

422G Gfast NTU lights, from left to right: Power, G.Fast, LAN.

Light States and meaning
Power Off = No power. 
Green = Your NTU has power.
G.Fast Off = No power. 
Green = Your NTU is operating normally.
Flashing green = There may be a connection issue. Make sure cables are plugged in securely, and power cycle your NTU. Please call us on 13 22 58 if the light stays flashing.
 
You must use the supplied 1-metre phone cable - longer cables can cause connections issues.
LAN Off = There may be a connection issue. Make sure cables are plugged in securely, and power cycle your NTU. Replace the Ethernet cable if it has visible damage. Please call us on 13 22 58 if the light stays off.
Green = Successful network connection.
Flashing green = Data transfer.

Part of your iiNet mobile plan's included value may refer to "221 select destinations", which are listed here. Older mobile plans may refer to "241 select destinations" - please check your plan's Critical Information Summary for more information.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling Code Included in 221 select destinations? Included in 241 select destinations?
Afghanistan 93 ❌ ✅
Albania 355 ✅ ✅
Algeria 213 ✅ ✅
American Samoa 1684 ✅ ✅
Andorra 376 ✅ ✅
Angola 244 ✅ ✅
Anguilla 1264 ✅ ✅
Antarctica (Australian Antarctic Territory) 672 ✅ ✅
Antigua and Barbuda 1268 ✅ ✅
Argentina 54 ✅ ✅
Armenia 374 ✅ ✅
Aruba 297 ✅ ✅
Ascension Island 247 ✅ ✅
Austria 43 ✅ ✅
Azerbaijan 994 ✅ ✅
Bahamas 1242 ✅ ✅
Bahrain 973 ✅ ✅
Bangladesh 880 ✅ ✅
Barbados 1246 ✅ ✅
Belarus 375 ✅ ✅
Belgium 32 ✅ ✅
Belize 501 ✅ ✅
Benin 229 ✅ ✅
Bermuda 1441 ✅ ✅
Bhutan 975 ✅ ✅
Bolivia 591 ✅ ✅
Bonaire 599 ✅ ✅
Bosnia and Herzegovina 387 ✅ ✅
Botswana 267 ✅ ✅
Brazil 55 ✅ ✅
Brunei 673 ✅ ✅
Bulgaria 359 ✅ ✅
Burkina Faso 226 ✅ ✅
Burundi 257 ✅ ✅
Cambodia 855 ✅ ✅
Cameroon 237 ✅ ✅
Canada 1 ✅ ✅
Canary Islands (Spain) 34 ✅ ✅
Cape Verde (Cabo Verde) 238 ✅ ✅
Cayman Islands 1345 ✅ ✅
Central African Republic 236 ✅ ✅
Chad 235 ✅ ✅
Chile 56 ✅ ✅
China 86 ✅ ✅
Colombia 57 ✅ ✅
Comoros 269 ✅ ✅
Congo (Brazzaville) 242 ❌ ✅
Congo, Democratic Republic of the (Kinshasa) 243 ✅ ✅
Cook Islands 682 ✅ ✅
Costa Rica 506 ✅ ✅
Croatia 385 ✅ ✅
Cuba 53 ✅ ✅
Curaçao 599 ✅ ✅
Cyprus 357 ✅ ✅
Czech Republic 420 ✅ ✅
Denmark 45 ✅ ✅
Diego Garcia 246 ✅ ✅
Djibouti 253 ✅ ✅
Dominica 1767 ✅ ✅
Dominican Republic 1809, 1829, 1849 ✅ ✅
East Timor (Timor-Leste) 670 ✅ ✅
Ecuador 593 ✅ ✅
Egypt 20 ✅ ✅
El Salvador 503 ✅ ✅
Equatorial Guinea 240 ✅ ✅
Eritrea 291 ❌ ✅
Estonia 372 ✅ ✅
Eswatini (formerly Swaziland) 268 ✅ ✅
Ethiopia 251 ❌ ✅
Falkland Islands 500 ✅ ✅
Faroe Islands 298 ✅ ✅
Fiji 679 ❌ ✅
Finland 358 ✅ ✅
France 33 ✅ ✅
French Guiana 594 ✅ ✅
French Polynesia 689 ✅ ✅
Gabon 241 ✅ ✅
Gambia 220 ✅ ✅
Georgia 995 ✅ ✅
Germany 49 ✅ ✅
Ghana 233 ❌ ✅
Gibraltar 350 ✅ ✅
Greece 30 ✅ ✅
Greenland 299 ✅ ✅
Grenada 1473 ✅ ✅
Guadeloupe 590 ✅ ✅
Guam 1671 ✅ ✅
Guatemala 502 ✅ ✅
Guinea 224 ❌ ✅
Guinea-Bissau 245 ✅ ✅
Guyana 592 ✅ ✅
Haiti 509 ✅ ✅
Honduras 504 ✅ ✅
Hong Kong 852 ✅ ✅
Hungary 36 ✅ ✅
Iceland 354 ✅ ✅
India 91 ✅ ✅
Indonesia 62 ✅ ✅
Iran 98 ❌ ✅
Iraq 964 ✅ ✅
Ireland 353 ✅ ✅
Israel 972 ✅ ✅
Italy 39 ✅ ✅
Ivory Coast (Côte d'Ivoire) 225 ✅ ✅
Jamaica 1876 ✅ ✅
Japan 81 ✅ ✅
Jordan 962 ✅ ✅
Kazakhstan 7 ✅ ✅
Kenya 254 ✅ ✅
Kiribati 686 ✅ ✅
Kosovo 383 ✅ ✅
Kuwait 965 ✅ ✅
Kyrgyzstan 996 ✅ ✅
Laos 856 ✅ ✅
Latvia 371 ✅ ✅
Lebanon 961 ✅ ✅
Lesotho 266 ✅ ✅
Liberia 231 ❌ ✅
Libya 218 ✅ ✅
Liechtenstein 423 ✅ ✅
Lithuania 370 ✅ ✅
Luxembourg 352 ✅ ✅
Macau 853 ✅ ✅
Madagascar 261 ✅ ✅
Malawi 265 ✅ ✅
Malaysia 60 ✅ ✅
Maldives 960 ✅ ✅
Mali 223 ✅ ✅
Malta 356 ✅ ✅
Marshall Islands 692 ✅ ✅
Martinique 596 ✅ ✅
Mauritania 222 ✅ ✅
Mauritius 230 ✅ ✅
Mayotte 262 ✅ ✅
Mexico 52 ✅ ✅
Micronesia, Federated States of 691 ✅ ✅
Moldova 373 ✅ ✅
Monaco 377 ✅ ✅
Mongolia 976 ✅ ✅
Montenegro 382 ✅ ✅
Montserrat 1664 ✅ ✅
Morocco 212 ✅ ✅
Mozambique 258 ✅ ✅
Myanmar 95 ✅ ✅
Namibia 264 ✅ ✅
Nauru 674 ✅ ✅
Nepal 977 ❌ ✅
Netherland Antilles 599 ✅ ✅
Netherlands 31 ✅ ✅
New Caledonia 687 ✅ ✅
New Zealand 64 ✅ ✅
Nicaragua 505 ✅ ✅
Niger 227 ✅ ✅
Nigeria 234 ✅ ✅
Niue 683 ✅ ✅
Norfolk Island 672 ✅ ✅
North Korea 850 ✅ ✅
North Macedonia 389 ✅ ✅
Northern Mariana Islands 1670 ✅ ✅
Norway 47 ✅ ✅
Oman 968 ✅ ✅
Pakistan 92 ✅ ✅
Palau 680 ✅ ✅
Palestinian Territories 970 ✅ ✅
Panama 507 ✅ ✅
Papua New Guinea 675 ❌ ✅
Paraguay 595 ✅ ✅
Peru 51 ✅ ✅
Philippines 63 ✅ ✅
Poland 48 ✅ ✅
Portugal 351 ✅ ✅
Puerto Rico 1787, 1939 ✅ ✅
Qatar 974 ✅ ✅
Reunion 262 ✅ ✅
Romania 40 ✅ ✅
Russia 7 ✅ ✅
Rwanda 250 ✅ ✅
Saba 599 ✅ ✅
Saint Barthélemy 590 ✅ ✅
Saint Helena 290 ✅ ✅
Saint Kitts and Nevis 1869 ✅ ✅
Saint Lucia 1758 ✅ ✅
Saint Martin (French) 590 ✅ ✅
Saint Pierre and Miquelon 508 ✅ ✅
Saint Vincent and the Grenadines 1784 ✅ ✅
Samoa 685 ❌ ✅
San Marino 378 ✅ ✅
Sao Tome and Principe 239 ✅ ✅
Saudi Arabia 966 ✅ ✅
Senegal 221 ✅ ✅
Serbia 381 ✅ ✅
Seychelles 248 ✅ ✅
Sierra Leone 232 ❌ ✅
Singapore 65 ✅ ✅
Sint Eustatius 599 ✅ ✅
Sint Maarten (Dutch) 1721 ✅ ✅
Slovakia 421 ✅ ✅
Slovenia 386 ✅ ✅
Solomon Islands 677 ❌ ✅
Somalia 252 ✅ ✅
South Africa 27 ✅ ✅
South Korea 82 ✅ ✅
South Sudan 211 ✅ ✅
Spain 34 ✅ ✅
Sri Lanka 94 ❌ ✅
Sudan 249 ✅ ✅
Suriname 597 ✅ ✅
Sweden 46 ✅ ✅
Switzerland 41 ✅ ✅
Syria 963 ✅ ✅
Taiwan 886 ✅ ✅
Tajikistan 992 ✅ ✅
Tanzania (including Zanzibar) 255 ✅ ✅
Thailand 66 ✅ ✅
Togo 228 ✅ ✅
Tokelau 690 ✅ ✅
Tonga 676 ❌ ✅
Trinidad and Tobago 1868 ✅ ✅
Tristan da Cunha 290 ✅ ✅
Tunisia 216 ✅ ✅
Türkiye (formerly Turkey) 90 ✅ ✅
Turkmenistan 993 ✅ ✅
Turks and Caicos Islands 1649 ✅ ✅
Tuvalu 688 ✅ ✅
UAE (United Arab Emirates) 971 ✅ ✅
Uganda 256 ❌ ✅
UK (United Kingdom) 44 ✅ ✅
Ukraine 380 ✅ ✅
Uruguay 598 ✅ ✅
USA (United States of America) 1 ✅ ✅
Uzbekistan 998 ✅ ✅
Vanuatu 678 ❌ ✅
Vatican City (Holy See) 379 ✅ ✅
Venezuela 58 ✅ ✅
Vietnam 84 ✅ ✅
Virgin Islands, British 1284 ✅ ✅
Virgin Islands, US 1340 ✅ ✅
Wallis and Futuna 681 ✅ ✅
Yemen 967 ✅ ✅
Zambia 260 ❌ ✅
Zimbabwe 263 ❌ ✅

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.

 

Select one of the links below to jump to a query:

 

Arris CM3500 nbn HFC Connection Box Status lights

This model was supplied from 19 March 2025 onwards.

 

On the back

Light States and meaning
Off Off = Nothing is plugged into the 2.5G port.
Green = A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow = A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

 

On the front

Light States and meaning
Power Off = No power.
Green = Your NCB has power.
Downstream Off = Your NCB is still searching for a connection, or has no power.
Green = Your NCB can download data.
Flashing green = A firmware upgrade is in progress - this should take 10 minutes or less.
Upstream Off = Your NCB is still searching for a connection, or has no power.
Green = Your NCB can upload data.
Flashing green = A firmware upgrade is in progress - this should take 10 minutes or less.
Online Off = No connection to the network.
Green = Your nbn connection is working as expected.
CM3500 front lights, from top to bottom: Power, Downstream, Upstream, Online.

 

Arris CM8200 nbn HFC Connection Box Status lights

This model was supplied before 19 March 2025.

 

On the front

Light States and meaning
Power Off = No power.
Green = Your NCB has power.
Downstream Off = No power.
Green = Successful downstream connection.
Flashing green = Your NCB is searching for a downstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
Upstream Off = No power or no downstream connection.
Green = Successful upstream connection.
Flashing green = Your NCB has a downstream connection and now it's searching for an upstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
Online Off = No connection to the network.
Green = Successful network connection.
Flashing green = Your NCB has found a downstream and upstream connection and now it's getting settings from nbn®.
CM8200 front lights, from top to bottom: Power, Downstream, Upstream, Online.

Here’s what you need to know about upcoming changes to iiNet.

 

Select one of the links below to jump to a query:

 

Why will I be receiving more communication from you?

We are taking the step to reduce complexity, and this will mean some changes for our customers as we streamline and upgrade our systems.

 

How will these changes impact my existing services?

We’ll keep you informed about any impacts or adjustments related to your services. Stay tuned for further updates.

 

How can I update my contact details?

You can update your contact details in Toolbox.

 

What if I have questions or need assistance with my account?

Our customer support team is here to help! Visit our contact us page to get in touch.

These rates are for older iiNet mobile plans sold before 2 August 2024. They apply when using your iiNet mobile to call International destinations from Australia.

If your iiNet mobile plan doesn't include International Minutes for the destination you're calling, or you've run out of minutes, you can top up your Prepaid Balance in Toolbox to pay for International calls.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling code Flagfall Rate per minute 100 mins included in XL plan
Afghanistan 93 $0.35 $0.32 ❌
Albania 355 $0.35 $0.45 ✅
Algeria 213 $0.35 $0.44 ✅
American Samoa 1684 $0.35 $0.07 ✅
Andorra 376 $0.35 $0.24 ✅
Angola 244 $0.35 $0.13 ✅
Anguilla 1264 $0.35 $0.30 ✅
Antarctica (Australian Antarctic Territory) 672 $0.35 $2.08 ✅
Antigua and Barbuda 1268 $0.35 $0.30 ✅
Argentina 54 $0.35 $0.16 ✅
Armenia 374 $0.35 $0.27 ✅
Aruba 297 $0.35 $0.32 ✅
Ascension Island 247 $0.35 $0.96 ✅
Austria 43 $0.35 $0.07 ✅
Azerbaijan 994 $0.35 $0.47 ✅
Bahamas 1242 $0.35 $0.23 ✅
Bahrain 973 $0.35 $0.13 ✅
Bangladesh 880 $0.35 $0.08 ✅
Barbados 1246 $0.35 $0.31 ✅
Belarus 375 $0.35 $0.53 ✅
Belgium 32 $0.35 $0.06 ✅
Belize 501 $0.35 $0.34 ✅
Benin 229 $0.35 $0.35 ✅
Bermuda 1441 $0.35 $0.07 ✅
Bhutan 975 $0.35 $0.15 ✅
Bolivia 591 $0.35 $0.24 ✅
Bonaire 599 $0.35 $0.19 ✅
Bosnia and Herzegovina 387 $0.35 $0.49 ✅
Botswana 267 $0.35 $0.32 ✅
Brazil 55 $0.35 $0.09 ✅
Brunei 673 $0.35 $0.06 ✅
Bulgaria 359 $0.35 $0.17 ✅
Burkina Faso 226 $0.35 $0.44 ✅
Burundi 257 $0.35 $0.70 ✅
Cambodia 855 $0.35 $0.10 ✅
Cameroon 237 $0.35 $0.42 ✅
Canada 1 $0.35 $0.03 ✅
Canary Islands (Spain) 34 $0.35 $0.11 ✅
Cape Verde (Cabo Verde) 238 $0.35 $0.38 ✅
Cayman Islands 1345 $0.35 $0.24 ✅
Central African Republic 236 $0.35 $0.59 ✅
Chad 235 $0.35 $0.60 ✅
Chile 56 $0.35 $0.08 ✅
China 86 $0.35 $0.05 ✅
Colombia 57 $0.35 $0.10 ✅
Comoros 269 $0.35 $0.52 ✅
Congo (Brazzaville) 242 $0.35 $0.47 ❌
Congo, Democratic Republic of the (Kinshasa) 243 $0.35 $1.50 ✅
Cook Islands 682 $0.35 $1.04 ✅
Costa Rica 506 $0.35 $0.13 ✅
Croatia 385 $0.35 $0.28 ✅
Cuba 53 $0.35 $1.07 ✅
Curaçao 599 $0.35 $0.19 ✅
Cyprus 357 $0.35 $0.08 ✅
Czech Republic 420 $0.35 $0.09 ✅
Denmark 45 $0.35 $0.13 ✅
Diego Garcia 246 $0.35 $1.47 ✅
Djibouti 253 $0.35 $0.52 ✅
Dominica 1767 $0.35 $0.30 ✅
Dominican Republic 1809, 1829, 1849 $0.35 $0.13 ✅
East Timor (Timor-Leste) 670 $0.35 $1.07 ✅
Ecuador 593 $0.35 $0.31 ✅
Egypt 20 $0.35 $0.14 ✅
El Salvador 503 $0.35 $0.30 ✅
Equatorial Guinea 240 $0.35 $0.26 ✅
Eritrea 291 $0.35 $0.36 ❌
Estonia 372 $0.35 $0.45 ✅
Eswatini (formerly Swaziland) 268 $0.35 $0.25 ✅
Ethiopia 251 $0.35 $0.36 ❌
Falkland Islands 500 $0.35 $1.41 ✅
Faroe Islands 298 $0.35 $0.30 ✅
Fiji 679 $0.35 $0.32 ❌
Finland 358 $0.35 $0.12 ✅
France 33 $0.35 $0.06 ✅
French Guiana 594 $0.35 $0.41 ✅
French Polynesia 689 $0.35 $0.41 ✅
Gabon 241 $0.35 $0.66 ✅
Gambia 220 $0.35 $0.64 ✅
Georgia 995 $0.35 $0.18 ✅
Germany 49 $0.35 $0.08 ✅
Ghana 233 $0.35 $0.33 ❌
Gibraltar 350 $0.35 $0.32 ✅
Greece 30 $0.35 $0.07 ✅
Greenland 299 $0.35 $0.71 ✅
Grenada 1473 $0.35 $0.33 ✅
Guadeloupe 590 $0.35 $0.11 ✅
Guam 1671 $0.35 $0.06 ✅
Guatemala 502 $0.35 $0.22 ✅
Guinea 224 $0.35 $0.63 ❌
Guinea-Bissau 245 $0.35 $0.63 ✅
Guyana 592 $0.35 $0.40 ✅
Haiti 509 $0.35 $0.45 ✅
Honduras 504 $0.35 $0.22 ✅
Hong Kong 852 $0.35 $0.05 ✅
Hungary 36 $0.35 $0.09 ✅
Iceland 354 $0.35 $0.11 ✅
India 91 $0.35 $0.06 ✅
Indonesia 62 $0.35 $0.12 ✅
Inmarsat 870 $0.35 $3.69 ❌
Inmarsat B Global 8703 $0.35 $3.69 ❌
Inmarsat B HSD Global 87039 $0.35 $3.69 ❌
Inmarsat BGAN ISDN 870782 $0.35 $3.69 ❌
Inmarsat BGAN Voice 870772 $0.35 $3.69 ❌
Inmarsat FB ISDN 870783 $0.35 $3.69 ❌
Inmarsat FB Voice 870773 $0.35 $3.69 ❌
Inmarsat GAN Global 87060 $0.35 $3.69 ❌
Inmarsat iSATPHONE Voice 870776 $0.35 $3.69 ❌
Inmarsat M Global 8706 $0.35 $3.69 ❌
Inmarsat Mini-M Global 87076 $0.35 $3.69 ❌
Iran 98 $0.35 $0.10 ❌
Iraq 964 $0.35 $0.30 ✅
Ireland 353 $0.35 $0.11 ✅
Israel 972 $0.35 $0.06 ✅
Italy 39 $0.35 $0.07 ✅
Ivory Coast (Côte d'Ivoire) 225 $0.35 $0.48 ✅
Jamaica 1876 $0.35 $0.35 ✅
Japan 81 $0.35 $0.14 ✅
Jordan 962 $0.35 $0.18 ✅
Kazakhstan 7 $0.35 $0.28 ✅
Kenya 254 $0.35 $0.22 ✅
Kiribati 686 $0.35 $0.80 ✅
Kosovo 383 $0.35 $0.50 ✅
Kuwait 965 $0.35 $0.14 ✅
Kyrgyzstan 996 $0.35 $0.21 ✅
Laos 856 $0.35 $0.09 ✅
Latvia 371 $0.35 $0.82 ✅
Lebanon 961 $0.35 $0.26 ✅
Lesotho 266 $0.35 $0.32 ✅
Liberia 231 $0.35 $0.57 ❌
Libya 218 $0.35 $0.44 ✅
Liechtenstein 423 $0.35 $0.29 ✅
Lithuania 370 $0.35 $0.07 ✅
Luxembourg 352 $0.35 $0.26 ✅
Macau 853 $0.35 $0.15 ✅
Madagascar 261 $0.35 $0.86 ✅
Malawi 265 $0.35 $0.34 ✅
Malaysia 60 $0.35 $0.06 ✅
Maldives 960 $0.35 $1.22 ✅
Mali 223 $0.35 $0.46 ✅
Malta 356 $0.35 $0.09 ✅
Marshall Islands 692 $0.35 $0.34 ✅
Martinique 596 $0.35 $0.08 ✅
Mauritania 222 $0.35 $0.68 ✅
Mauritius 230 $0.35 $0.68 ✅
Mayotte 262 $0.35 $0.14 ✅
Mexico 52 $0.35 $0.08 ✅
Micronesia, Federated States of 691 $0.35 $0.29 ✅
Moldova 373 $0.35 $0.35 ✅
Monaco 377 $0.35 $0.50 ✅
Mongolia 976 $0.35 $0.07 ✅
Montenegro 382 $0.35 $0.52 ✅
Montserrat 1664 $0.35 $0.26 ✅
Morocco 212 $0.35 $0.59 ✅
Mozambique 258 $0.35 $0.34 ✅
Myanmar 95 $0.35 $0.39 ✅
Namibia 264 $0.35 $0.19 ✅
Nauru 674 $0.35 $1.17 ✅
Nepal 977 $0.35 $0.18 ❌
Netherland Antilles 599 $0.35 $0.19 ✅
Netherlands 31 $0.35 $0.10 ✅
New Caledonia 687 $0.35 $0.25 ✅
New Zealand 64 $0.35 $0.09 ✅
Nicaragua 505 $0.35 $0.38 ✅
Niger 227 $0.35 $0.30 ✅
Nigeria 234 $0.35 $0.12 ✅
Niue 683 $0.35 $1.72 ✅
Norfolk Island 672 $0.35 $1.60 ✅
North Korea 850 $0.35 $0.94 ✅
North Macedonia 389 $0.35 $0.55 ✅
Northern Mariana Islands 1670 $0.35 $0.06 ✅
Norway 47 $0.35 $0.13 ✅
Oman 968 $0.35 $0.39 ✅
Pakistan 92 $0.35 $0.18 ✅
Palau 680 $0.35 $0.35 ✅
Palestinian Territories 970 $0.35 $0.29 ✅
Panama 507 $0.35 $0.20 ✅
Papua New Guinea 675 $0.35 $0.91 ❌
Paraguay 595 $0.35 $0.18 ✅
Peru 51 $0.35 $0.15 ✅
Philippines 63 $0.35 $0.22 ✅
Poland 48 $0.35 $0.11 ✅
Portugal 351 $0.35 $0.06 ✅
Puerto Rico 1787, 1939 $0.35 $0.06 ✅
Qatar 974 $0.35 $0.28 ✅
Reunion 262 $0.35 $0.14 ✅
Romania 40 $0.35 $0.09 ✅
Russia 7 $0.35 $0.10 ✅
Rwanda 250 $0.35 $0.42 ✅
Saba 599 $0.35 $0.19 ✅
Saint Barthélemy 590 $0.35 $0.11 ✅
Saint Helena 290 $0.35 $1.05 ✅
Saint Kitts and Nevis 1869 $0.35 $0.33 ✅
Saint Lucia 1758 $0.35 $0.32 ✅
Saint Martin (French) 590 $0.35 $0.11 ✅
Saint Pierre and Miquelon 508 $0.35 $0.50 ✅
Saint Vincent and the Grenadines 1784 $0.35 $0.34 ✅
Samoa 685 $0.35 $0.79 ❌
San Marino 378 $0.35 $0.07 ✅
Sao Tome and Principe 239 $0.35 $0.89 ✅
Saudi Arabia 966 $0.35 $0.19 ✅
Senegal 221 $0.35 $0.58 ✅
Serbia 381 $0.35 $0.51 ✅
Seychelles 248 $0.35 $0.67 ✅
Sierra Leone 232 $0.35 $0.65 ❌
Singapore 65 $0.35 $0.04 ✅
Sint Eustatius 599 $0.35 $0.19 ✅
Slovakia 421 $0.35 $0.22 ✅
Slovenia 386 $0.35 $0.58 ✅
Solomon Islands 677 $0.35 $1.23 ❌
Somalia 252 $0.35 $0.86 ✅
South Africa 27 $0.35 $0.14 ✅
South Korea 82 $0.35 $0.06 ✅
South Sudan 211 $0.35 $0.57 ✅
Spain 34 $0.35 $0.11 ✅
Sri Lanka 94 $0.35 $0.20 ❌
Sudan 249 $0.35 $0.18 ✅
Suriname 597 $0.35 $0.29 ✅
Sweden 46 $0.35 $0.09 ✅
Switzerland 41 $0.35 $0.21 ✅
Syria 963 $0.35 $0.25 ✅
Taiwan 886 $0.35 $0.14 ✅
Tajikistan 992 $0.35 $0.24 ✅
Tanzania, including Zanzibar 255 $0.35 $0.37 ✅
Thailand 66 $0.35 $0.05 ✅
Thuraya Sat 882 $0.35 $3.69 ❌
Togo 228 $0.35 $0.55 ✅
Tokelau 690 $0.35 $1.70 ✅
Tonga 676 $0.35 $0.59 ❌
Trinidad and Tobago 1868 $0.35 $0.31 ✅
Tristan da Cunha 290 $0.35 $0.96 ✅
Tunisia 216 $0.35 $0.61 ✅
Türkiye (formerly Turkey) 90 $0.35 $0.22 ✅
Turkmenistan 993 $0.35 $0.17 ✅
Turks and Caicos Islands 1649 $0.35 $0.35 ✅
Tuvalu 688 $0.35 $1.01 ✅
UAE (United Arab Emirates) 971 $0.35 $0.26 ✅
Uganda 256 $0.35 $0.44 ❌
UK (United Kingdom) 44 $0.35 $0.07 ✅
Ukraine 380 $0.35 $0.29 ✅
Uruguay 598 $0.35 $0.25 ✅
USA (United States of America) 1 $0.35 $0.04 ✅
Uzbekistan 998 $0.35 $0.12 ✅
Vanuatu 678 $0.35 $0.61 ❌
Vatican City (Holy See) 379 $0.35 $0.50 ✅
Venezuela 58 $0.35 $0.09 ✅
Vietnam 84 $0.35 $0.14 ✅
Virgin Islands, British 1284 $0.35 $0.34 ✅
Virgin Islands, US 1340 $0.35 $0.06 ✅
Wallis and Futuna 681 $0.35 $0.65 ✅
Yemen 967 $0.35 $0.22 ✅
Zambia 260 $0.35 $0.21 ❌
Zimbabwe 263 $0.35 $0.64 ❌

These rates apply when using your iiNet mobile overseas with International Roaming. All roaming usage is charged out of your Prepaid Balance.

You can turn on International Roaming or top up your Prepaid Balance in Toolbox.

 

Select one of the links below to jump to a query:

 

Rates for each Zone

Charges Zone 1 Zone 2 Zone 3
Make and receive call (per minute) $1.00 $2.00 $4.00
SMS to AU number (per 160 characters) $0.50 $1.00 $1.00
SMS to a non-AU number (per 160 characters) $0.50 $1.00 $1.00
Receive SMS $0.00 $0.00 $0.00
MMS to AU number (per message) Standard Domestic MMS rate + $0.50 per MB Standard Domestic MMS rate + $1.00 per MB Standard Domestic MMS rate + $15.50 per MB
MMS to non-AU number (per message) Standard International MMS rate + $0.50 per MB Standard International MMS rate + $1.00 per MB Standard International MMS rate + $15.50 per MB
Receive MMS $0.50 per MB $1.00 per MB $15.50 per MB
Data $0.50 per MB (charged per 10KB) $1.00 per MB (charged per 10KB) $15.50 per MB (charged per 10KB)
Access Voice Mail 121 or +61 414 121 121 (per minute) $1.00 $2.00 $4.00
Call iiNet Support +61 13 22 58 (per minute) $0.00 $0.00 $0.00

 

Zone for each Destination

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Zone
Afghanistan Zone 1
Albania Zone 1
Algeria Zone 2
Angola Zone 3
Anguilla Zone 2
Antigua and Barbuda Zone 2
Argentina Zone 2
Armenia Zone 2
Austria Zone 2
Azerbaijan Zone 1
Bahrain Zone 2
Bangladesh Zone 2
Barbados Zone 2
Belarus Zone 2
Belgium Zone 2
Belize Zone 3
Benin Zone 3
Bermuda Zone 2
Bolivia Zone 3
Bosnia and Herzegovina Zone 2
Brazil Zone 2
Brunei Zone 2
Bulgaria Zone 1
Burkina Faso Zone 2
Burundi Zone 3
Cambodia Zone 1
Cameroon Zone 3
Canada Zone 1
Cape Verde (Cabo Verde) Zone 3
Cayman Islands Zone 2
Central African Republic Zone 3
Chad Zone 3
Chile, including Easter Island Zone 2
China Zone 1
Colombia Zone 2
Congo, Democratic Republic of the (Kinshasa) Zone 2
Cook Islands Zone 3
Costa Rica Zone 2
Croatia Zone 1
Cyprus Zone 1
Czech Republic Zone 1
Denmark Zone 1
Dominica Zone 3
East Timor (Timor-Leste) Zone 2
Egypt Zone 2
El Salvador Zone 2
Estonia Zone 1
Faroe Islands Zone 1
Fiji Zone 1
Finland Zone 1
France Zone 1
French Polynesia Zone 2
Georgia Zone 3
Germany Zone 1
Ghana Zone 2
Gibraltar Zone 1
Greece Zone 1
Grenada Zone 2
Guernsey Zone 1
Guinea Zone 2
Guyana Zone 2
Honduras Zone 3
Hong Kong Zone 1
Hungary Zone 1
Iceland Zone 1
India Zone 1
Indonesia Zone 1
Iraq Zone 2
Ireland Zone 1
Isle of Man Zone 1
Israel Zone 2
Italy Zone 1
Ivory Coast (Côte d'Ivoire) Zone 2
Jamaica Zone 1
Japan Zone 1
Jersey Zone 3
Jordan Zone 2
Kazakhstan Zone 1
Kuwait Zone 2
Kyrgyzstan Zone 3
Latvia Zone 1
Lebanon Zone 3
Liberia Zone 3
Liechtenstein Zone 2
Lithuania Zone 1
Luxembourg Zone 1
Macau Zone 1
Madagascar Zone 2
Malawi Zone 2
Malaysia Zone 1
Maldives Zone 3
Malta Zone 1
Maritime (select cruise ships) Zone 3
Mauritius Zone 2
Mexico Zone 2
Moldova Zone 3
Monaco Zone 3
Mongolia Zone 1
Montenegro Zone 1
Montserrat Zone 3
Morocco Zone 2
Myanmar Zone 3
Nepal Zone 2
Netherlands Zone 1
New Caledonia Zone 3
New Zealand Zone 1
Niger Zone 3
Nigeria Zone 2
North Macedonia Zone 2
Norway Zone 2
Oman Zone 2
Pakistan Zone 1
Palestinian Territories Zone 2
Papua New Guinea Zone 2
Paraguay Zone 2
Philippines Zone 1
Poland Zone 2
Portugal Zone 1
Puerto Rico Zone 1
Qatar Zone 2
Reunion Zone 2
Romania Zone 1
Russia Zone 3
Rwanda Zone 3
Saint Kitts and Nevis Zone 3
Saint Lucia Zone 3
Saint Vincent and the Grenadines Zone 2
Samoa Zone 2
San Marino Zone 2
Saudi Arabia Zone 2
Senegal Zone 3
Serbia Zone 1
Seychelles Zone 2
Sierra Leone Zone 2
Singapore Zone 1
Slovakia Zone 2
Slovenia Zone 3
Solomon Islands Zone 3
South Africa Zone 2
South Korea Zone 1
Spain, including Canary Islands Zone 1
Sri Lanka Zone 1
Suriname Zone 3
Sweden Zone 1
Switzerland Zone 1
Taiwan Zone 1
Tajikistan Zone 2
Thailand Zone 1
The Gambia Zone 3
Togo Zone 3
Tonga Zone 2
Trinidad and Tobago Zone 2
Tunisia Zone 3
Turkey Zone 1
Turks and Caicos Islands Zone 2
UAE (United Arab Emirates) Zone 2
Uganda Zone 3
UK (United Kingdom) Zone 1
Ukraine Zone 1
Uruguay Zone 2
USA (United States of America) Zone 1
Uzbekistan Zone 3
Vanuatu Zone 2
Vietnam Zone 3
Yemen Zone 2
Zimbabwe Zone 2