Email Setup in Thunderbird

  1. If you have another email account, send a test email to your email address. Alternatively, ask a friend or family member to send you an email.
  2. Open Thunderbird and click the button with three horizontal lines in the top right-hand corner of the window. Click on the arrow next to the New Message tab, and then select Existing Mail Account.  
    Thunderbird email setup 1
  3. Enter the details as follows and then click Continue.
    Your name: Your name as you'd like it to appear on any emails you send
    Email address: Your iiNet email address
    Password: Your iiNet email address password
    Remember password: Tick box
    Thunderbird email setup 2
  4. Thunderbird will automatically look up some server details. Ignore the results and click Manual config instead.  
    Thunderbird email setup 3
  5. Enter the following settings. If your email address doesn't end in "", please see iiNet Group Email Settings.
    Incoming: IMAP
    Incoming server hostname:
    Incoming port: 993 (for Apple devices) or 143 (for all other devices)
    SSL: SSL/TLS (for Apple devices) or STARTTLS (for all other devices)
    Authentication: Normal password
    Outgoing server hostname:
    Outgoing port: 587
    SSL: SSL/TLS (for Apple devices) or STARTTLS (for all other devices)
    Authentication: Normal password

    Username: For both Incoming and Outgoing, enter the first part of your email address (without the "" part).

    Thunderbird email setup 4
  6. Click Done to finish. If this button is greyed out, you'll need to click Re-test first. If this test returns the error "Thunderbird failed to find the email settings for your account", ignore it and click Done.
  7. If you've received your test email, try replying to it. If you can receive and send email, your mailbox has been set up successfully.