Email Setup in Thunderbird

  1. Open Thunderbird and click the button with three horizontal lines in the top right-hand corner of the window. Click on the arrow next to the New Message tab, and then select Existing Mail Account.  
  2. Thunderbird email setup 1
  3. Enter the details as follows and then click Continue.
     
    Your name: Your name as you'd like it to appear on any emails you send
    Email address: Your iiNet email address
    Password: Your iiNet email address password
    Remember password: Tick box
    Thunderbird email setup 2
  4. Thunderbird will automatically look up some server details. Ignore the results and click Manual config instead.  
    Thunderbird email setup 3
  5. Enter the following settings. If your email address doesn't end in "@iinet.net.au", please see iiNet Group Email Settings.
     
    Incoming: IMAP
    Incoming server hostname: mail.iinet.net.au
    Incoming port: 993 (for Apple devices) or 143 (for all other devices)
    SSL: SSL/TLS (for Apple devices) or STARTTLS (for all other devices)
    Authentication: Normal password
     
    Outgoing server hostname: mail.iinet.net.au
    Outgoing port: 587
    SSL: SSL/TLS (for Apple devices) or STARTTLS (for all other devices)
    Authentication: Normal password

    Username: For both Incoming and Outgoing, enter the first part of your email address (without the "@iinet.net.au" part).

    Thunderbird email setup 4
  6. Click Done to finish. If this button is greyed out, you'll need to click Re-test first. If this test returns the error "Thunderbird failed to find the email settings for your account", ignore it and click Done.