Troubleshooting NBN Satellite for Dropouts

  1. Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
  2. Turn the outlet back on and wait for modem lights to settle. Continue monitoring for dropouts.
  3. When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
  4. If devices connected via Ethernet cable stay online when devices connected via WiFi drop out, switch to troubleshooting WiFi Dropouts.
  5. Ensure that your modem is connected correctly, with cables in good condition and plugged in securely.
    NBN Satellite Diagram
  6. Turn off the electrical outlet for your NBN™ Connection Box and unplug the POWER and SAT cables for at least 30 minutes. This time allows your current connection session to expire, forcing a fresh connection.
    NBN Satellite Connection Box
  7. After 30 minutes, plug the POWER and SAT cables back in, turn the electrical outlet back on and allow your NBN™ Connection Box to reboot. Continue monitoring for dropouts.
    Note: If your NBN™ Connection Box light is red after rebooting, please call us on 13 22 58 for assistance.
  8. Check your NBN Satellite dish for obstructions such as tree branches. 
    Note: Severe weather conditions resulting in heavy cloud cover may also cause connection dropouts.
  9. If you still experience dropouts or your NBN Satellite dish has been damaged, please call us on 13 22 58 for further assistance.