Troubleshooting Mobile Voice for Cannot send or receive SMS or MMS

  1. Check for any maintenance or planned upgrades at your location on the Vodafone network map.
  2. Make sure you are inside the Vodafone network coverage area.
  3. Certain locations may prevent a mobile signal, such as basements, underground tunnels, or large shopping centres. Attempt to send an SMS/MMS while outside and/or above ground level.
  4. Ensure your mobile handset has power. Depleted batteries may require charging.
  5. Ensure your mobile data is enabled. If mobile data is disabled, it can prevent MMS from sending.
  6. If you suspect your handset is faulty due to age and/or wear and tear, we recommend obtaining another handset for troubleshooting.
  7. If your handset displays an error message like "No Network", "No Service" or "Select Network", follow this guide to manually select your carrier.
  8. Attempt to send an SMS/MMS.
  9. Ensure the MMS file size, particularly video MMS, does not exceed the limit allowed by your network and/or handset.
  10. Check your handset manufacturer's website or the Vodafone device guides for support information on how to view and update the MMS network settings. The following settings are required:
     
    APN: live.vodafone.com
    MMSC: http://pxt.vodafone.net.au/pxtsend
    MMS Proxy: 10.202.2.60
  11. Attempt to send an MMS.
  12. Check your handset manufacturer's website or the Vodafone device guides for support information on how to view and update the SMS network settings. The following setting is required:
     
    SMSC (Short Message Service Centre) or MCN (Message Centre Number): +61415011501
  13. Attempt to send an SMS.
  14. Call us on 13 22 58 for further assistance.

 

Appendix - Sending SMS/MMS to international numbers

Mobile infrastructure and supported features vary internationally and some do not support SMS/MMS.

If this is the case, you and your recipient may want to try an instant messaging app like Skype, or email.

If you know that SMS/MMS is supported, then make sure the number is dialled correctly. The country code should replace the first zero in a mobile number. If the first digit of the mobile number is not a zero, then just dial the country code before the entire mobile number.

Example: Messages sent to a London mobile number 07937 123 123 should be dialled as +447937123123.