Skip to main content
Site links
Residential
Business
Customers
Sales: 13 19 17
Support: 13 22 58
Quick links
Webmail
Toolbox
iiHelp Navigation
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
How iiNet services are billed
Invoice guide
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams Awareness
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
Wi-Fi
Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
Wi-Fi connection dropouts
Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTB/N
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
HFC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Fibre to the Home (FTTH)
Set up iiNet modem
Set up BYO modem
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
Troubleshoot call issues
Troubleshoot SMS/MMS issues
Finding your PUK code
Roaming
Lost and stolen SIM cards
nbn Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
nbn Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Troubleshoot an issue
BizPhone
Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
Voice mail setup
BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Fetch is no longer available
Fetch is no longer available
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
How iiNet services are billed
Invoice guide
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams Awareness
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
Wi-Fi
Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
Wi-Fi connection dropouts
Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTB/N
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
HFC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Fibre to the Home (FTTH)
Set up iiNet modem
Set up BYO modem
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
Troubleshoot call issues
Troubleshoot SMS/MMS issues
Finding your PUK code
Roaming
Lost and stolen SIM cards
nbn Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
nbn Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Troubleshoot an issue
BizPhone
Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
Voice mail setup
BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Fetch is no longer available
Fetch is no longer available
Email & Hosting
Webmail - Outlook WebSync
Synchronising your