Email Settings

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Email setup guides
Recommended iiNet Group email settings
Mailbox size limit
Alternate email settings

Email setup guides

Recommended iiNet Group email settings

Incoming

Protocol: IMAP
Username: Your iiNet email address
Password: Your iiNet email address password (forgot password?)
Mail server: mail.iinet.net.au
Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
Authentication: Enabled/password

Outgoing

Require sign in: Yes
Username: Your iiNet email address
Password: Your iiNet email address password (forgot password?)
SMTP server: mail.iinet.net.au
Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
Authentication: Enabled/password

Note for Mac Mail users: If you see a pop-up advising “Mail can’t verify the identity of the server “mail.iinet.net.au”, select “Always trust “*.iinet.net.au” when connecting to “mail.iinet.net.au”, then Continue.

If the settings above do not work, please try using the alternate settings in the appendix of this guide.

Mailbox Size Limit

Mailbox quota for standard iiNet Group email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.

In order to avoid the accumulation of wasted files on the iiNet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time.

The following table lists the current message deletion policy that is applied on the mail server:

Email location	Time the email is kept
Inbox	Unread email is deleted after 12 months. Read email is never purged.
Trash, Junk, Spam, Unwanted	All email in folders named Trash, Junk, Spam or Unwanted is deleted after 1 month.
Held Messages (Spam System)	All emails are deleted after 2 weeks.
Other Folders	Email is never deleted from any other folders.

Alternate email settings

iiNet Group mail servers

If your email address isn't provided by the iiNet Group, please contact your email provider.

Email Provider	Incoming (POP/IMAP) email server	Outgoing (SMTP) email server
iiNet	mail.iinet.net.au	mail.iinet.net.au
Westnet	mail.westnet.com.au	mail.westnet.com.au
AAPT	mail.iinet.net.au	mail.iinet.net.au
Adam Internet	mail.iinet.net.au	mail.iinet.net.au
Echidna	mail.iinet.net.au	mail.iinet.net.au
Froggy	mail.iinet.net.au	mail.iinet.net.au
Grapevine	mail.grapevine.com.au	mail.grapevine.com.au
iHug	mail.iinet.net.au	mail.iinet.net.au
Netspace (POP)	mail.netspace.net.au OR pop.netspace.net.au OR pop3.netspace.net.au	mail.iinet.net.au OR smtp.netspace.net.au
Netspace (IMAP)	imap.netspace.net.au	mail.iinet.net.au
Octa4 (POP)	mail.octa4.net.au	mail.iinet.net.au
Ozemail	mail.iinet.net.au	mail.iinet.net.au
Powerup	mail.iinet.net.au	mail.iinet.net.au
SENet	mail.iinet.net.au	mail.iinet.net.au
Supernerd	mail.iinet.net.au	mail.iinet.net.au
Tassie	mail.iinet.net.au	mail.iinet.net.au
TransACT (Ncable)	mail.ncable.net.au	mail.ncable.net.au
Up'n'Away	mail.iinet.net.au	mail.iinet.net.au
WebOne	mail.iinet.net.au	mail.iinet.net.au

Port settings

TLS/SSL Encrypted ports

Newer devices may feature STARTTLS instead of SSL.

Port type	Port number to use	Enable TLS/SSL?	Requires Authentication?
Incoming (POP)	995	Yes	Yes, username and password
Incoming (IMAP) - Recommended	993 (or 143 for STARTTLS)	Yes	Yes, username and password
Outgoing (SMTP)	465	Yes	Yes, username and password
Outgoing (SMTP roaming server)	587*	Yes	Yes, username and password

Unencrypted ports

These settings don't use encryption, but they can be useful during email troubleshooting.

Port type	Port number to use	Enable TLS/SSL?	Requires Authentication?
Incoming (POP)	110	No	Yes, username and password
Incoming (IMAP)	143	No	Yes, username and password
Outgoing (SMTP)	25	No	Yes, username and password
Outgoing (SMTP roaming server)	587	No	Yes, username and password