Email Settings

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Email setup guides

 

Recommended iiNet Group email settings

Incoming

  • Protocol: IMAP
  • Username: Your iiNet email address
  • Password: Your iiNet email address password (forgot password?)
  • Mail server: mail.iinet.net.au
  • Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
  • Authentication: Enabled/password

Outgoing

  • Require sign in: Yes
  • Username: Your iiNet email address
  • Password: Your iiNet email address password (forgot password?)
  • SMTP server: mail.iinet.net.au
  • Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
  • Authentication: Enabled/password

Note for Mac Mail users: If you see a pop-up advising “Mail can’t verify the identity of the server “mail.iinet.net.au”, select “Always trust “*.iinet.net.au” when connecting to “mail.iinet.net.au”, then Continue.

If the settings above do not work, please try using the alternate settings in the appendix of this guide.

 

Mailbox Size Limit

Mailbox quota for standard iiNet Group email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.

In order to avoid the accumulation of wasted files on the iiNet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time. 

The following table lists the current message deletion policy that is applied on the mail server: 
 

Email location Time the email is kept
Inbox Unread email is deleted after 12 months. Read email is never purged.
Trash, Junk, Spam, Unwanted All email in folders named Trash, Junk, Spam or Unwanted is deleted after 1 month.
Held Messages (Spam System) All emails are deleted after 2 weeks.
Other Folders Email is never deleted from any other folders.

 

Alternate email settings

iiNet Group mail servers

If your email address isn't provided by the iiNet Group, please contact your email provider.

Email Provider Incoming (POP/IMAP) email server Outgoing (SMTP) email server
iiNet mail.iinet.net.au mail.iinet.net.au
Westnet mail.westnet.com.au mail.westnet.com.au
AAPT mail.iinet.net.au mail.iinet.net.au
Adam Internet mail.iinet.net.au mail.iinet.net.au
Echidna mail.iinet.net.au mail.iinet.net.au
Froggy mail.iinet.net.au mail.iinet.net.au
Grapevine mail.grapevine.com.au mail.grapevine.com.au
iHug mail.iinet.net.au mail.iinet.net.au
Netspace (POP) mail.netspace.net.au OR pop.netspace.net.au OR pop3.netspace.net.au mail.iinet.net.au OR smtp.netspace.net.au
Netspace (IMAP) imap.netspace.net.au mail.iinet.net.au
Octa4 (POP) mail.octa4.net.au mail.iinet.net.au
Ozemail mail.iinet.net.au mail.iinet.net.au
Powerup mail.iinet.net.au mail.iinet.net.au
SENet mail.iinet.net.au mail.iinet.net.au
Supernerd mail.iinet.net.au mail.iinet.net.au
Tassie mail.iinet.net.au mail.iinet.net.au
TransACT (Ncable) mail.ncable.net.au mail.ncable.net.au
Up'n'Away mail.iinet.net.au mail.iinet.net.au
WebOne mail.iinet.net.au mail.iinet.net.au

Port settings

Newer devices may feature STARTTLS instead of SSL.

Port type Port number to use Enable TLS/SSL? Requires Authentication?
Incoming (POP) 995 Yes Yes, username and password
Incoming (IMAP) - Recommended 993 (or 143 for STARTTLS) Yes Yes, username and password
Outgoing (SMTP) 465 Yes Yes, username and password
Outgoing (SMTP roaming server) 587* Yes Yes, username and password

 

These settings don't use encryption, but they can be useful during email troubleshooting.

Port type Port number to use Enable TLS/SSL? Requires Authentication?
Incoming (POP) 110 No Yes, username and password
Incoming (IMAP) 143 No Yes, username and password
Outgoing (SMTP) 25 No Yes, username and password
Outgoing (SMTP roaming server) 587 No Yes, username and password