Email Settings

• Recommended iiNet Group email settings
• Incoming
• Outgoing
• Mailbox Size Limit
• Alternate email settings
• iiNet Group mail servers
• Port settings
• TLS/SSL Encrypted ports
• Unencrypted ports

Please note: From 7 November 2022 onwards we will no longer be supporting TLS versions 1.0 and 1.1 for email. TLS 1.0 and 1.1 have been around for a long time and have become outdated. The security of TLS 1.2 and TLS 1.3 is significantly higher compared to the older versions making sending and receiving emails more secure.

If you are using an older mail client or operating system on your device and if you experience any issues with sending or receiving emails, you might be affected by the discontinuation of TLS 1.0 and 1.1.

The best way to solve the issue would be by updating your mail client (Mail, Thunderbird, Outlook, etc) and operating system. We recommend checking if there are any updates for your mail client available which support TLS 1.2 or higher (ideally upgrade to the latest version). In general, it is recommended to check for updates regularly to make sure that everything works smoothly and that security options are up to date.

Recommended iiNet Group email settings

Incoming

• Protocol: IMAP
• Username: Your iiNet email address
• Password: Your iiNet email address password (forgot password?)
• Mail server: mail.iinet.net.au
• Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
• Authentication: Enabled/password

Outgoing

• Require sign in: Yes
• Username: Your iiNet email address
• Password: Your iiNet email address password (forgot password?)
• SMTP server: mail.iinet.net.au
• Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
• Authentication: Enabled/password

Note for Mac Mail users: If you see a pop-up advising “Mail can’t verify the identity of the server “mail.iinet.net.au”, select “Always trust “*.iinet.net.au” when connecting to “mail.iinet.net.au”, then Continue.

If the settings above do not work, please try using the alternate settings in the appendix of this guide.

Mailbox Size Limit

Mailbox quota for standard iiNet Group email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.

In order to avoid the accumulation of wasted files on the iiNet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time. 

The following table lists the current message deletion policy that is applied on the mail server: 
 

Alternate email settings

iiNet Group mail servers

If your email address isn't provided by the iiNet Group, please contact your email provider.

Port settings

TLS/SSL Encrypted ports

Newer devices may feature STARTTLS instead of SSL.

Unencrypted ports

These settings don't use encryption, but they can be useful during email troubleshooting.