Email Settings
Email setup guides
- Windows 10 Mail
- Windows 7 Mail
- iPhone and iPad Email (Apple iOS Mail)
- Gmail on Android
- Android Email
- Mac Mail
- Outlook 2016
- Outlook 2013
- Thunderbird
Recommended iiNet Group email settings
Incoming
- Protocol: IMAP
- Username: Your iiNet email address
- Password: Your iiNet email address password (forgot password?)
- Mail server: mail.iinet.net.au
- Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
- Authentication: Enabled/password
Outgoing
- Require sign in: Yes
- Username: Your iiNet email address
- Password: Your iiNet email address password (forgot password?)
- SMTP server: mail.iinet.net.au
- Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
- Authentication: Enabled/password
If the settings above do not work, please try using the alternate settings in the appendix of this guide.
Mailbox Size Limit
Mailbox quota for standard iiNet Group email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.
In order to avoid the accumulation of wasted files on the iiNet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time.
The following table lists the current message deletion policy that is applied on the mail server:
| Email Provider | Time the email is kept |
| Inbox | Unread email is deleted after 12 months. Read email is never purged. |
| Trash, Junk, Spam, Unwanted | All email in folders named Trash, Junk, Spam or Unwanted is deleted after 1 month. |
| Held Messages (Spam System) | All emails are deleted after 2 weeks. |
| Other Folders | Email is never deleted from any other folders. |
Appendix - Alternate email settings
iiNet Group mail servers
If your email address isn't provided by the iiNet Group, please contact your email provider.
| Email Provider | Incoming (POP/IMAP) email server | Outgoing (SMTP) email server |
| iiNet | mail.iinet.net.au | mail.iinet.net.au |
| Westnet | mail.westnet.com.au | mail.westnet.com.au |
| AAPT | mail.iinet.net.au | mail.iinet.net.au |
| Adam Internet | mail.iinet.net.au | mail.iinet.net.au |
| Echidna | mail.iinet.net.au | mail.iinet.net.au |
| Froggy | mail.iinet.net.au | mail.iinet.net.au |
| Grapevine | mail.grapevine.com.au | mail.grapevine.com.au |
| iHug | mail.iinet.net.au | mail.iinet.net.au |
| Netspace (POP) | mail.netspace.net.au OR pop.netspace.net.au OR pop3.netspace.net.au | mail.iinet.net.au OR smtp.netspace.net.au |
| Netspace (IMAP) | imap.netspace.net.au | mail.iinet.net.au |
| Octa4 (POP) | mail.octa4.net.au | mail.iinet.net.au |
| Ozemail | mail.iinet.net.au | mail.iinet.net.au |
| Powerup | mail.iinet.net.au | mail.iinet.net.au |
| SENet | mail.iinet.net.au | mail.iinet.net.au |
| Tassie | mail.iinet.net.au | mail.iinet.net.au |
| TransACT (Ncable) | mail.ncable.net.au | mail.ncable.net.au |
| Up'n'Away | mail.iinet.net.au | mail.iinet.net.au |
| WebOne | mail.iinet.net.au | mail.iinet.net.au |
Port settings
TLS/SSL Encrypted ports
Newer devices may feature STARTTLS instead of SSL.
| Port type | Port number to use | Enable TLS/SSL? | Requires Authentication? |
| Incoming (POP) | 995 | Yes | Yes, username and password |
| Incoming (IMAP) - Recommended | 993 (or 143 for STARTTLS) | Yes | Yes, username and password |
| Outgoing (SMTP) | 465 | Yes | Yes, username and password |
| Outgoing (SMTP roaming server) | 587* | Yes | Yes, username and password |
Unencrypted ports
These settings don't use encryption, but they can be useful during email troubleshooting.
| Port type | Port number to use | Enable TLS/SSL? | Requires Authentication? |
| Incoming (POP) | 110 | No | Yes, username and password |
| Incoming (IMAP) | 143 | No | Yes, username and password |
| Outgoing (SMTP) | 25 | No | Yes, username and password |
| Outgoing (SMTP roaming server) | 587 | No | Yes, username and password |