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Manage my account
Update contact details
Using Toolbox
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Cancel or close my account
Track my delivery
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Connect to WiFi
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nbn®
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Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
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FAQ
FTTC
Set up iiNet modem
Set up non-iiNet modem
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Set up iiNet modem
Set up non-iiNet modem
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Set up iiNet modem
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Set up iiNet modem
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ULTRA Broadband (VDSL/Cable/FTTB)
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My connection speed is slow
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Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
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FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
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My connection speed is slow
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Fibre to the Home
Setup guide
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Activate SIM
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nbn Fibre Phone (FTTP only)
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Setup guide
Home Phone features
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Support resources
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Unregistered Handsets
Audio Quality Issues
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Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
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Change Subscription
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No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
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Email Migration
iiNet email addresses are moving to The Messaging Company
Email Setup Guides
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VDSL2
Troubleshooting ULTRA VDSL2 for Speed Issues
Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 60 seconds. Turn your modem back on and allow it to reboot (wait for the modem…
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