The majority of iiNet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. Westnet modems which have not been…
If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.
Important: A factory reset will remove all custom settings from a modem,…
If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this.
What is the modem login password and why should I change it?
Your modem login password is used to log in to the modem's…
Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.
NBN® plans
NBN® services include NBN®…
If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.
Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 60 seconds.
Turn your modem back on and allow it to reboot (wait for the modem…
Visit our Network Status page to see if any known issues in your area are affecting your connection.
Locate your modem and ensure that it's connected correctly. Setup guides are available here.
Visit our Network Status page to see any known issues in your area that may be affecting your connection.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.…
How do I know if I'm eligible for ULTRA VDSL2?
You can check your address on our website.
iiNet ULTRA Broadband VDSL2 is only available within the ACT.