You may have received a notice about a plan change for your iNet mobile service.
We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest…
Part of your iiNet mobile plan's included value may refer to "221 select countries", which are listed here. Older mobile plans may refer to "241 select countries" - please check your plan's Critical Information Summary for more information…
These rates are for older iiNet mobile plans sold before 2 August 2024. They apply when using your iiNet mobile to call International countries from Australia.
If your iiNet mobile plan doesn't include International Minutes for the…
These rates apply when using your iiNet mobile overseas with International Roaming. All roaming usage is charged out of your Prepaid Balance.
You can turn on International Roaming or top up your Prepaid Balance in Toolbox.
Select one of…
In accordance with our Customer Relationship Agreement, unless otherwise agreed with iiNet in writing, an iiNet SIM and/or eSIM can only be used with Approved Devices as specified by iiNet.
Once your eSIM has been activated, this information will help you manage your iiNet mobile plan(s) on various eSIM-compatible mobile devices.
Select one of the links below to jump to a query:
When swapping from an existing iiNet physical SIM or eSIM to a new iiNet eSIM, you’ll need to follow these steps to complete your eSIM swap.
Please note: Your mobile handset must not be locked to a specific provider. We cannot unlock…
An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.
You can select…
This article will explain what Voice over LTE (VoLTE) is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset.
Select one of the links below to jump to a query: