Phone & Mobile

BizPhone Feature Guides

Please select a topic to view the guide:

Mobile Broadband service closure FAQ

All iiNet mobile services stopped using the Optus network on 30 June 2022. This change also impacted customers on Mobile Broadband plans which used the Optus network, which were removed from sale on 13 October 2015. What happens if I didn…

Piix service closure FAQ

The iiNet Piix digital photo frame was discontinued on 30 June 2022 We no longer provide customer communications, technical support, or product updates for the Piix digital photo frames. We recommend moving to a supported digital photo…

Accessing WiFi Calling on your device

This article will explain what WiFi Calling is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

Visual Voicemail for iPhones

Note: Visual Voice mail is a feature exclusive to iPhones.  

BizPhone Speed Dial 8 setup

Once Speed Dial 8 has been configured, BizPhone customers can pick up their phone and press a single number of the speed dial (2-9) and then press “Send” to connect a call. Select one of the links below to jump to a query:

Mobile billing and payment methods

What are the available payment methods? For your convenience, iiNet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in Toolbox. Is iiNet Mobile a prepaid…

Checking your mobile usage in Toolbox

Log in to Toolbox. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

Migrating to the Vodafone network FAQ

Select a topic to jump to that section: Migration information SIM information Billing Technical Network Migration information iiNet mobile services stopped using the Optus network on 30 June 2022.