You need International Roaming turned on to use your iiNet Mobile service outside Australia. Here's everything you need to know.
Need help while overseas? You can call us on +61 8 9214 2222 from any phone.
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If the phone with your iiNet Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can't be used on any Australian network, except to call emergency services.
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If your iiNet VoIP service supports third-party modems, these settings will help you set up iiNet VoIP on a third-party modem.
Please note: some iiNet VoIP services, such as nbn® Phone, will not work with a third-party modem.
If you have…
This article covers features for some legacy iiNet services. If you've never logged into Toolbox before, please see An Introduction to Toolbox.
Cost information
Standard features are included with your VoIP service, but please note…
If you can't make calls using your nbn® phone or Netphone service, these steps will help you identify the issue.
nbn® Phone and Netphone are VoIP phone services that work over the internet.
If your nbn® phone or Netphone service is having call dropouts, it means your calls will disconnect unexpectedly. These steps will help you identify the issue.
nbn® Phone and Netphone are VoIP phone services that work over the internet.
nbn Fibre Phone is a VoIP phone service that works over the internet.
This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024.
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Here's everything you need to know about the different features available for nbn Fibre Phone, a VoIP phone service exclusive to nbn FTTP that works over the internet.
This product was only available to select nbn FTTP customers as of 23…
A VoIP service is compromised when a third party obtains your VoIP phone number and password. Compromised VoIP services are commonly used for phone fraud, where the VoIP service is used to make calls to expensive international destinations…