When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
Please select your handset to view the troubleshooting guide:
Standard
Premium
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ATA
If your handset is not listed here, please contact us for assistance.
When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
If you've never used BizPhone voice mail before, please refer to BizPhone voice mail setup.
The voice mail passcodes for each of your BizPhone users (handsets) can be found in the Service Completion Advice email sent shortly after your…
You can log in to Frontier Portal at https://frontier.iinet.net.au/. If you have never logged in before, please watch this video.
Select one of the links below to jump to a query:
Call routing controls how incoming calls are distributed amongst assigned handsets. See BizPhone Hunt Group Introduction for more information on assigning handsets.
Select one of the links below to jump to a query:
Note: Call Forwarding Always/Busy and Selective features are only available for Premium Hunt Groups. To add a Premium Hunt Group to your BizPhone system, please contact bizsupport@iinet.net.au.
Calls forwarded from a BizPhone Hunt Group…
A Hunt Group allows a single incoming call to be filtered to several BizPhone handsets according to the Group Policy (i.e. rules) you set up. After familiarising yourself with the basics here, see BizPhone Hunt Group Routing for more…