Please note: If you have customised your BizPhone handset in any way, such as adding contacts to the directory or changing ringtone settings, these will be removed after a factory reset. However, the Global Address Book will not be…
You can upload your own custom audio to replace the default piano music which is played when you place a call on hold. Audio you upload in this section can also be accessed and used for other BizPhone features.
For more information about setting up your BizPhone Queue, see our video tutorials.
If you have requested a Queue to be added to your BizPhone service, you are able to set up two different audio types:
When the same issue is affecting multiple handsets, it is unlikely that a single device is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
Please select your handset to view the troubleshooting guide:
Standard
Premium
Cordless
ATA
If your handset is not listed here, please contact us for assistance.
When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.
If you've never used BizPhone voice mail before, please refer to BizPhone voice mail setup.
The voice mail passcodes for each of your BizPhone users (handsets) can be found in the Service Completion Advice email sent shortly after your…