Phone & Mobile

BizPhone Music on Hold setup

You can upload your own custom audio to replace the default piano music which is played when you place a call on hold. Audio you upload in this section can also be accessed and used for other BizPhone features.  

Add audio to a BizPhone Queue

For more information about setting up your BizPhone Queue, see our video tutorials. If you have requested a Queue to be added to your BizPhone service, you are able to set up two different audio types:

Faulty & Damaged BizPhone ATA

When the same issue is affecting multiple handsets, it is unlikely that a single device is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.  

Faulty & Damaged BizPhone W60P handset

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.  

Faulty & Damaged BizPhone T48S handset

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.  

BizPhone Faulty & Damaged handsets

Please select your handset to view the troubleshooting guide:

Faulty & Damaged BizPhone T42S handset

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.  

BizPhone voice mail passcode

If you've never used BizPhone voice mail before, please refer to BizPhone voice mail setup. The voice mail passcodes for each of your BizPhone users (handsets) can be found in the Service Completion Advice email sent shortly after your…

BizPhone Frontier Portal Introduction

You can log in to Frontier Portal at https://frontier.iinet.net.au/. If you have never logged in before, please watch this video. Jump to a section:

BizPhone Hunt Group Call Routing

Call routing controls how incoming calls are distributed amongst assigned handsets. See BizPhone Hunt Group Introduction for more information on assigning handsets. Jump to a section: