Phone & Mobile

In accordance with our Customer Relationship Agreement, unless otherwise agreed with iiNet in writing, an iiNet SIM and/or eSIM can only be used with Approved Devices as specified by iiNet.

Once your eSIM has been activated, this information will help you manage your iiNet mobile plan(s) on various eSIM-compatible mobile devices. Select one of the links below to jump to a query:

When swapping from an existing iiNet physical SIM or eSIM to a new iiNet eSIM, you’ll need to follow these steps to complete your eSIM swap. Please note: Your mobile handset must not be locked to a specific provider. We cannot unlock…

An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM. You can select…

This article will explain what Voice over LTE (VoLTE) is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

Select one of the links below to jump to a query:

Please select a topic to view the guide:

Here's what you need to know about WiFi Calling, a feature that lets you make calls over WiFi with a compatible phone. This feature has been progressively rolled out to boost your indor mobile coverage. Select one of the links below to…

Note: Visual Voicemail is a feature exclusive to iPhones.  

Once Speed Dial 8 has been configured, BizPhone customers can pick up their phone and press a single number of the speed dial (2-9) and then press “Send” to connect a call. Select one of the links below to jump to a query: