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Call routing controls how incoming calls are distributed amongst assigned handsets. See BizPhone Hunt Group Introduction for more information on assigning handsets.
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Note: Call Forwarding Always/Busy and Selective features are only available for Premium Hunt Groups. To add a Premium Hunt Group to your BizPhone system, please contact bizsupport@iinet.net.au.
Calls forwarded from a BizPhone Hunt Group…
A Hunt Group allows a single incoming call to be filtered to several BizPhone handsets according to the Group Policy (i.e. rules) you set up. After familiarising yourself with the basics here, see BizPhone Hunt Group Routing for more…
To direct calls to your BizPhone Hunt Group's voice mail, see the advice in BizPhone Hunt Group Introduction.
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Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
DND (Do Not Disturb) mode may be enabled on your ATA.
Auto Attendant is a voice menu system that plays a recorded greeting to incoming callers and allows them to choose to be directed to an internal extension. For example, callers could dial 1 to speak with Sales, or 2 to speak with the Help…
Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
DND (Do Not Disturb) modem may be enabled on your handset. Press the OK…