SIM types and replacements
Here's what you need to know about the different types of SIMs available for iiNet Mobile, and how to order a replacement SIM.
Select one of the links below to jump to a query:
Lost or stolen phones
If your mobile device has been lost or stolen, please call us on 13 22 58 for assistance.
Ordering a replacement SIM
If you have a new handset that needs a new SIM, you have the following options:
- Physical SIM - Call us on 13 22 58 to order a new physical SIM for $10 (price includes delivery).
- eSIM - If you have an eSIM compatible device then you can log in to Toolbox and select eSIM Swap to order a new eSIM. No fees apply. Learn more.
Which physical SIM sizes are available?
When a physical SIM is ordered, we supply a triple-cut SIM with all three SIM sizes:
- Standard SIM (15 x 25mm)
- Micro SIM (12 x 15mm)
- Nano SIM (8.8 x 12.3mm)
Simply pop out the size you need.
