SIM types and replacements

Lost or stolen handsets

If your mobile device has been lost or stolen, please call us on 13 22 58 for assistance.


Ordering a replacement SIM

If you have a new handset that needs a new SIM, you have the following options:

  • Physical SIM - Call us on 13 22 58 to order a new physical SIM for $10 (price includes delivery).
  • eSIM - If you have an eSIM compatible device then you can log in to Toolbox and select eSIM Swap to order a new eSIM. No fees apply. Learn more.


When a physical SIM is ordered, we supply a triple-cut SIM with all three SIM sizes:

  • Standard SIM (15 x 25mm)
  • Micro SIM (12 x 15mm)
  • Nano SIM (8.8 x 12.3mm)

Simply pop out the size you need.

Triple cut SIM card

Please check the user manual or the manufacturer's website to learn which SIM size you need. Most major manufacturers who supply Australia are listed below.


Was this information helpful?

Why was it not helpful?

Please select an option

Thank you for your feedback.