Wi-Fi Calling

We know that sometimes, when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. If you have a mobile service with us - with Wi-Fi Calling (also known as Voice over Wi-Fi (VoWifi), you can make and receive calls, SMS, and MMS from a compatible device, if it’s operating on the latest software, you’re connected to a Wi-Fi network and you have the Wi-Fi calling feature turned on.

Select one of the links below to jump to a query:

• What you need for Wi-Fi Calling
• How to enable Wi-Fi Calling on a Samsung phone
• How to enable Wi-Fi Calling on an iPhone
• Devices compatible with Wi-Fi Calling
• Can I use Wi-Fi Calling to make Emergency calls?
• How to use Wi-Fi Calling
• Additional information
• Troubleshooting
• Terms and Conditions

What you need for Wi-Fi Calling

To make calls over Wi-Fi, iiNet Mobile customers need:

• To make sure your phone is running the latest software;
• 4G Voice & Data (VoLTE) turned on in your phone settings;
• Wi-Fi Calling turned on in your phone settings;
• Wi-Fi turned on in your phone settings; and
• To be connected to a Wi-Fi network.
  Note: Public Wi-Fi networks may not work with Wi-Fi Calling as they may have firewalls that restrict access to Wi-Fi Calling.

When you’re on a Wi-Fi call, you'll see a Wi-Fi call icon next to the Wi-Fi signal bar on your phone screen.

Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.

How to enable Wi-Fi Calling on a Samsung phone

How to enable Wi-Fi Calling on an iPhone

Devices compatible with Wi-Fi Calling

We may update our list of compatible devices when new devices become available or when older devices no longer receive software updates.

Please keep your device’s software version updated so you can enjoy all our features, including Wi-Fi Calling

Alcatel

• 1 2019 4G
• 1B 2020 4G
• 1V 2020 4G
• 3L 2020 4G
• 1S 2021 4G

Apple

• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
• iPhone 8/iPhone 8 Plus
• iPhone SE 2020/iPhone SE 2022
• iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
• Watch SE/Watch SE (2nd gen) (GPS + Cellular)
• Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
• Watch Ultra/Ultra 2 (GPS + Cellular)

Google

• Pixel 3a/Pixel 3/Pixel 3 XL
• Pixel 4a/Pixel 4/Pixel 4 XL
• Pixel 5    
• Pixel 6a/Pixel 6/Pixel 6 Pro
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro
• Pixel 9a/Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold

HMD

• Pulse+ 4G
• Pulse Pro 4G (TA-1588)

Huawei

• P30 4G
• P30 Pro 4G

LG

• K42 4G
• Velvet 5G

Motorola

• Moto e7 4G/Moto e7 Power 4G
• Moto e13 4G
• Moto e14 4G
• Moto e22i 4G
• Moto edge20 fusion 5G
• Moto edge30 5G/Moto edge30 pro 5G
• Motorola edge 50 fusion
• Moto g 5G Plus
• Moto g8 4G
• Moto g10 4G
• Moto g14 4G
• Moto g34 5G
• Moto g35 5G
• Moto g50 5G
• Moto g62 5G

Nokia

• 1 Plus 4G
• C01 Plus 4G
• C02 4G
• G21 4G
• XR20 5G

OPPO

• A16s 4G
• A38 4G
• A57 4G
• A60 5G
• A91 4G
• AX5 4G
• Find X2 Lite 5G
• Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
• R15 Pro 4G
• R17 Pro 4G
• Reno Z 4G
• Reno8 5G

Samsung

• Galaxy A05s 4G
• Galaxy A11 4G
• Galaxy A12 4G
• Galaxy A13 4G/Galaxy A13 5G
• Galaxy A14 4G/Galaxy A14 5G
• Galaxy A16 5G
• Galaxy A20 4G
• Galaxy A22 5G
• Galaxy A30 4G
• Galaxy A32 5G
• Galaxy A33 5G
• Galaxy A34 5G
• Galaxy A35 5G
• Galaxy A36 5G
• Galaxy A5 2017 4G
• Galaxy A51 4G
• Galaxy A52 5G/Galaxy A52s 5G
• Galaxy A53 5G
• Galaxy A55 5G
• Galaxy A56 5G
• Galaxy A70 4G
• Galaxy A71 5G
• Galaxy A73 5G
• Galaxy A8 4G
• Galaxy Fold 4G
• Galaxy Note10 4G/Galaxy Note10+ 4G
• Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy Note8 4G
• Galaxy Note9 4G
• Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
• Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 FE 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
• Galaxy S25/Galaxy S25 Ultra/Galaxy S25+
• Galaxy S8 4G/Galaxy S8+ 4G
• Galaxy S9 4G/Galaxy S9+ 4G
• Galaxy Tab A 8.0 2017 4G/Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 4G
• Galaxy Tab A7 2020 10.4 4G
• Galaxy Tab A8 10.5 4G
• Galaxy Tab A9+ 5G
• Galaxy Tab S4 4G
• Galaxy Tab S5e 10.5 4G
• Galaxy Tab S6 10.5 4G
• Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
• Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Tab S10+ 12.4 5G/Galaxy Tab S10 Ultra 14.6 5G
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6

TCL

• 20 Pro 5G/20 R 5G
• 305 4G

Vodafone

• Vodafone Smart E9 4G
• Vodafone Smart N10 4G
• Vodafone V Lite 4G
• Vodafone V Lite 2 4G
• Vodafone V Pro 4G
• Vodafone V Pro 2 4G
• Vodafone V Smart 4G
• Vodafone V Smart 2 4G

Can I make Wi-Fi Calls if my device isn't listed?

If your device isn't on our compatible device list, you may not be able to make Wi-Fi calls. Check with your device manufacturer.

If Wi-Fi Calling is a feature you’d like to use, we recommend switching to a compatible device and make sure it has the latest software.

Can I use Wi-Fi Calling to make Emergency calls?

Yes, you can use Wi-Fi Calling to make emergency calls if there's no mobile network coverage. Here’s what you need to know:

• Mobile Network First: Your phone will try to use the iiNet mobile network first. If that doesn’t work, it will look for other mobile carrier networks and are connected to a Wi-Fi network.
• Wi-Fi Calling as Backup: If no mobile carrier networks are available, your phone will use Wi-Fi Calling, if you have a compatible device with the latest software.
• Check Compatibility: Make sure your device supports emergency calls over Wi-Fi and you have Wi-Fi Calling turned on in your settings. iiNet updates the list of compatible devices from time to time.
• Download Emergency+ App: This free app helps provide your location to emergency services using GPS.
• Provide Your Location: When using Wi-Fi Calling, your location might not be automatically shared, so be ready to tell emergency services where you are.
• Limitations: Wi-Fi Calling can’t receive National Emergency Warning System (NEWS) SMS warnings.

While you can make calls to emergency services (000) using Wi-Fi Calling if there is no mobile coverage available, we recommend using the mobile network if possible. This will provide a more accurate location to emergency services.

How to use Wi-Fi Calling

Where can I make Wi-Fi Calls from?

As long as Wi-Fi Calling is turned on in your phone settings and your phone is connected to Wi-Fi, Wi-Fi Calling will be used automatically whenever your phone has limited iiNet Mobile coverage.

I'm in an area with iiNet Mobile coverage. Will I be able to make a Wi-Fi Call?

If you're in an area with iiNet Mobile coverage and want to use Wi-Fi Calling, simply turn on Airplane Mode and connect to Wi-Fi. This will force Wi-Fi Calling to be used instead.

Is there any change to the way I make or receive calls on my phone using Wi-Fi Calling?

There's no change to the way you make calls over Wi-Fi Calling to another mobile phone. However, when calling a landline, you’ll need to enter the area code e.g. "02 9000 1234" instead of just "9000 1234"), even if you’re in the same state or territory.

What happens to calls when I leave Wi-Fi coverage?

If you are on an iiNet call and you are entering a known Wi-Fi coverage area (but there is no iiNet mobile coverage), the call will automatically handover to Wi-Fi calling, if the Wi-Fi calling feature is enabled.   Conversely, if you are on a Wi-Fi Call and you are leaving the Wi-Fi coverage, the call will automatically handover to 4G or 5G (if you are entering an iiNet mobile coverage area).

Can I use Wi-Fi calling while International Roaming?

No, Wi-Fi Calling is not available outside Australia.

What internet speed is needed for Wi-Fi Calling to work?

Wi-Fi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another), such as Satellite broadband, may reduce your call quality.

Can I use Wi-Fi Calling on a VPN?

Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to Wi-Fi Calling.

Additional information

Are there extra charges for Wi-Fi Calling?

There are no additional fees for Wi-Fi Calling. All calls and SMS/MMS are charged at the standard rates for your iiNet mobile plan.

Does Wi-Fi Calling use data?

Yes, Wi-Fi Calling uses data over the Wi-Fi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the Wi-Fi network.

Wi-Fi Calling does not affect your iiNet mobile data allowance.

Is Wi-Fi Calling secure?

Yes. Wi-Fi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

Can I differentiate between Wi-Fi calls and standard calls on my bill?

Yes. The call record on your bill will state ‘Over Wi-Fi’. Calls made over Wi-Fi may default to AEST/AEDT.

Troubleshooting

Why Wi-Fi Calling Might Not Work on Public Networks

Sometimes, Wi-Fi Calling may not work when you're connected to a public or business Wi-Fi network. This can happen for a few reasons:

• The network’s Internet Service Provider (ISP) might not support Wi-Fi Calling.
• There could be firewall settings or other network configurations that block the service.

If you're having trouble, we recommend reaching out to the network provider or ISP to check if Wi-Fi Calling is supported on their network.

Why Can't I see the Wi-Fi Calling icon at the top of my screen?

If the Wi-Fi Calling icon isn’t showing at the top of your screen, it usually means the feature isn’t currently active. 

Here are a few common reasons why:

• Wi-Fi Calling is turned off in your phone’s settings.
• Your Wi-Fi network doesn’t support Wi-Fi Calling, or it’s blocking the connection.
• Your device software may need an update to support or improve Wi-Fi Calling.
• Signal strength or network quality might be too low for the feature to activate.

Why Can’t I Use Wi-Fi Calling for All My Calls?

Wi-Fi Calling is designed to help you make and receive calls when mobile coverage is weak or unavailable—like when you're indoors or in areas with poor signal.

However, your phone will always try to use the strongest available connection. So, if there’s good 4G or 5G coverage, your calls will go through the mobile network instead of Wi-Fi.

You’ll only use Wi-Fi Calling when:

• You’re connected to a Wi-Fi network, and
• Your mobile signal is too weak to make a regular call.

This switch happens automatically, so you don’t need to do anything—your phone chooses the best option for a clear and reliable call.

Why Can’t I Change Some Call Settings While Using Wi-Fi Calling?

When you're using Wi-Fi Calling, certain call settings—like call forwarding—can’t be changed. This is because those settings are managed through the mobile network, not over Wi-Fi.

While you're connected to Wi-Fi Calling:

• Your existing call forwarding settings will still work.
• You won’t be able to update or change them until you're back on the iiNet mobile network.

To make changes, simply turn off Wi-Fi Calling or move to an area with mobile coverage.

Why Doesn’t My Wi-Fi Call Connect Sometimes?

In most cases, Wi-Fi Calling works smoothly. However, there are times when certain calls, especially to special numbers like 000, 112, 1300, or 1800, might not connect. This is because these numbers often rely on your location to route the call correctly.
 
When using Wi-Fi Calling, iiNet uses the best available information to help locate your device. But sometimes, your exact location can’t be determined over Wi-Fi, which may prevent the call from going through.
 
What to do:

If you're having trouble calling one of these numbers, try the following:

• Turn off Wi-Fi Calling in your phone’s settings.
• Reconnect to the iiNet//Internode mobile network.
• Dial the number again.

This ensures your call is routed correctly based on your mobile network location.

Terms and Conditions

Requirements

To use Wi-Fi Calling, you need;

• An active iiNet prepaid mobile plan
• A compatible mobile phone
• 4G voice calls (VoLTE) enabled
• Wi-Fi Calling settings turned on
• Access to a Wi-Fi connection

You can turn off Wi-Fi Calling through your mobile phone settings.

There are no additional fees to use Wi-Fi Calling. However, you will be charged your normal plan rates for calls and messages (SMS or MMS) made using Wi-Fi Calling, just as you would on the mobile network. Your use of Wi-Fi will count towards your internet usage, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over Wi-Fi” and the time may default to AEST/AEDT.

Limitations:

• Wi-Fi Calling can’t be used while roaming overseas.
• It may not work on some public or corporate Wi-Fi networks.
• You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using Wi-Fi Calling.