Phone & Mobile

Running a BizPhone Connection Test

BizPhone orders cannot proceed unless these tests are completed, so it's important to get them done at your earliest convenience.  

VoIP Features Guide

This article covers features for all current iiNet VoIP services such as nbn Phone, VDSL2 Phone and FTTB Phone. These services do not have a voice mail feature. If you've never logged into Toolbox before, please see An Introduction to…

Priority Assistance services notice

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If…

nbn Fibre Phone Features

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024. These phone services do not have a voice mail feature. Select one of the links below to jump to a query:

High risk call blocking explained

"High risk" international destinations are commonly used for phone fraud, so they're blocked by default. If you want to call high risk destinations, please call us on 13 22 58. After an ID check, we can turn off high risk call blocking.…