Phone & Mobile

International Dialling Codes

The dialling code is the prefix to be used when dialing TO that particular country FROM another country. In some cases (particularly the United States) you may also need to dial a city or area code. You can find detailed dialling code…

iiNet Mobile FAQs

Can I sign up to iiNet Mobile without having any other iiNet services? Yes, you can! Our mobile plans are available to everyone. What do I need for iiNet Mobile? An iiNet Mobile SIM A mobile device that will work on an Australian…

Compromised VoIP Accounts

A service is compromised when a third party obtains your VoIP phone number and VoIP password, and uses these details to make calls, typically calling expensive international destinations (phone fraud). In many cases, the calls are made…

VoIP IP Addresses for configuring firewalls

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for residential products.   IP Address Ranges…

Piix Setup and Troubleshooting

This article will show you how to get started with Piix, iiNet’s 3G Digital Photo Frame that combines our love of photography with our love of technology.  Piix is no longer sold as of 8 February 2017. Select one of the links below to…

SIM sizes and replacements

Ordering a replacement SIM If you have locked or lost your SIM, or you have a new device which required a different SIM size, please call us on 13 22 58 to order a new SIM for your existing mobile service. A SIM replacement fee of $10…

APN for Mobile Services

Most smartphones will be able to automatically figure out your APN based on the carrier of your SIM, and you won't need (or be able) to adjust this setting. If you can't get online, please check for a guide here.

Fibre Phone FAQ

NBN® Fibre Phone is only available to select NBN FTTP customers as of 23 August 2017.   Is Fibre Phone a Home Phone (PSTN) equivalent service? Fibre Phone is not a Home Phone (PSTN) equivalent service. It can be likened to an "enhanced…

Manually selecting a Network Carrier for Mobile Voice

If you use a different mobile handset, please check the manufacturer's website for support information. Select one of the links below to jump to a query:

Gigaset A220 Handset FAQ

What features does the Gigaset A220 offer? Brilliant HSP™ sound quality on every call, even hands-free. A loud speaker function for crystal clear hands-free talking. Up to 18 hours talk time and 200 hours standby time. Low energy…