Phone & Mobile

VoIP Features Guide

If you've never logged into Toolbox before, please see An Introduction to Toolbox. This article covers features for some legacy iiNet services. Cost information Standard features are included with your VoIP service, but please note that…

Troubleshooting outgoing calls for nbn Phone & Netphone

If you can't make calls using your nbn® phone or Netphone service, these steps will help you identify the issue. nbn® Phone and Netphone are VoIP phone services that work over the internet.

Troubleshooting call dropouts on your nbn phone & Netphone

If your nbn® phone or Netphone service is having call dropouts, it means your calls will disconnect unexpectedly. These steps will help you identify the issue. nbn® Phone and Netphone are VoIP phone services that work over the internet.

nbn Fibre Phone Setup and Troubleshooting

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024. Select one of the links below to jump to a query:

nbn Fibre Phone Features

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024. Select one of the links below to jump to a query:

BizPhone Support Resources

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iiNet Mobile FAQs

Here's what you need to know about iiNet SIM-Only Mobile plans. Select one of the links below to jump to a query:

Compromised VoIP Accounts

A VoIP service is compromised when a third party obtains your VoIP phone number and password. Compromised VoIP services are commonly used for phone fraud, where the VoIP service is used to make calls to expensive international destinations…

SIM types and replacements

Here's what you need to know about the different types of SIMs available for iiNet Mobile, and how to order a replacement SIM. Select one of the links below to jump to a query:

How to set the Network Carrier on your phone

If you use a different mobile handset, please check the manufacturer's website for support information. Note: Former Westnet customers will continue to see "Westnet" displayed as their carrier even after they move to iiNet. Select one of…