Phone & Mobile

Troubleshooting Netphone (VoIP) for Call dropouts

Ensure all handset cables are undamaged and plugged in securely. Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.  

nbn Fibre Phone Setup

This product is only available to select with nbn Fibre to the Premises (FTTP) customers as of 23 August 2017.   Before you get started Make sure you have the following:

nbn Fibre Phone Features

This product is only available to select nbn FTTP customers as of 23 August 2017. Select one of the links below to jump to a query:

Troubleshooting Fibre Phone for Cannot make or receive calls

Ensure that your nbn connection is online. Fibre Phone requires working internet to operate.

Troubleshooting Fibre Phone for Call dropouts

Ensure all cables are undamaged and plugged in securely. Ensure your handset has power. Wireless handsets in particular may require charging or new batteries. When calling on a wireless handset, ensure you remain in range of the base…

Maintaining and replacing your backup battery for nbn Fibre Phone

The backup battery available for nbn Fibre to the Premises (FTTP) Power Supply Units, when fully charged, can allow an nbn Fibre Phone plugged into a UNI-V port on your Connection Box to work between 3 and 11 hours in the event of a power…

Home Phone setup and correctly filtering your hardware

If you’re plugging in a telephony device into a socket without a modem, skip steps 1 and 2.

Home Phone Standard and Optional Features

This article will teach you how to activate and use the standard and optional features for an iiNet Home Phone (landline) service. While some features are optional add-ons that have an additional monthly charge (e.g. Duet Phone), a Home…

Troubleshooting Home Phone for No Dial Tone

Ensure your handset has power. Wireless handsets in particular may require charging or new batteries. If you suspect your handset is faulty due to age and/or wear and tear, we recommend obtaining another handset for troubleshooting.…

Troubleshooting Home Phone for Line Noise

Ensure your handset has power. Wireless handsets in particular may require charging or new batteries. If you suspect your handset is faulty due to age and/or wear and tear, we recommend obtaining another handset for troubleshooting.…