Phone & Mobile

BizPhone Busy Lamp Field setup

This feature is only available on Bizphone Standard and Premium handsets. Select one of the links below to jump to a query:

BizPhone Call Park Retrieve guide

BizPhone's Call Park feature allows you to: Park a call on any BizPhone handset or SoftPhone. Once a call is park, the handset can be hung up without terminating the call. Retrieve a parked call using any BizPhone handset or SoftPhone on…

BizPhone Call Transfer guide

The following types of call transfers may be used on a BizPhone Standard T42S (or SoftPhone), Cordless W60P or Premium T48S handset:

BizPhone Global Address Book setup

Global Address Book allows up to 500 contacts to be uploaded and accessed by Standard, Premium or Cordless handsets. This feature is not available for SoftPhone or Desktop/Mobile clients. Select one of the links below to jump to a query:

BizPhone FAQ

How do I modify features like Call Forwarding? We have built a web interface (Frontier Portal) that allows you to access and modify features of your BizPhone service. Some features can also be modified using the handset and special codes…

BizPhone Call Forward guide

Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.  

BizPhone voice mail setup

BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email. Select one of the links below to…

Troubleshooting incoming calls for nbn Phone & Netphone

Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Ensure your handset has…

Troubleshoot Mobile Call issues

This article will help you fix various issues with making or receiving calls on your iiNet Mobile service. Select one of the links below to jump to a query:

Troubleshoot Mobile SMS or MMS issues

Check for any maintenance or planned upgrades at your location on the Vodafone network map. Make sure you are inside the Vodafone network coverage area. Certain locations may prevent a mobile signal, such as basements, underground…