Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.
BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.
Select one of the links below to…
Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Ensure your handset has…
iiNet Mobile operates on the Vodafone network. Check for any network maintenance or upgrade in your area on the Vodafone website.
Make sure you are inside the network coverage area.
Certain locations may prevent a mobile signal, such as…
Check for any maintenance or planned upgrades at your location on the Vodafone network map.
Make sure you are inside the Vodafone network coverage area.
Certain locations may prevent a mobile signal, such as basements, underground…
International Roaming is the ability to use data, make and receive phone calls and/or SMS from an Australian mobile service whilst overseas by utilising other mobile networks. International Roaming is expensive and all mobile usage while…
An IMEI (International Mobile Equipment Identity) Number is a unique code assigned to your mobile handset. When IMEI Blocking is enabled, the handset cannot be used on any Australian network, except to call Emergency Services by dialling…
If you have an iiNet modem, VoIP setup is covered in your modem's setup guide.
Please note that some iiNet VoIP services, such as NBN™ Phone, will not work with a third-party modem.
Before you get started
Make sure you have the…
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
This article covers features for some legacy iiNet services.
Cost information
Standard features are included with your VoIP service, but please note that…
Ensure your phone service is active. You will receive an email and/or text message from us to advise when your nbn Phone or Netphone service is active.