Check for any maintenance or planned upgrades at your location on the Vodafone network map.
Make sure you are inside the Vodafone network coverage area.
Certain locations may prevent a mobile signal, such as basements, underground…
An IMEI (International Mobile Equipment Identity) Number is a unique code assigned to your mobile handset. When IMEI Blocking is enabled, the handset cannot be used on any Australian network, except to call Emergency Services by dialling…
If you have an iiNet modem, VoIP setup is covered in your modem's setup guide.
Please note that some iiNet VoIP services, such as NBN™ Phone, will not work with a third-party modem.
Before you get started
Make sure you have the…
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
This article covers features for some legacy iiNet services.
Cost information
Standard features are included with your VoIP service, but please note that…
Ensure your phone service is active. You will receive an email and/or text message from us to advise when your NBN Phone or Netphone service is active.
Ensure all handset cables are undamaged and plugged in securely.
Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.
This product is only available to select with NBN® Fibre to the Premises (FTTP) customers as of 23 August 2017.
Before you get started
Make sure you have the following: