Phone & Mobile

BizPhone ATA audio quality issues

Restart the ATA by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. If possible, use a different Ethernet cable to connect your ATA to your modem. Ensure that your internet connection is not suffering any…

BizPhone Audio Quality Issues

Please select your handset to view the troubleshooting guide:

BizPhone Standard handset audio quality issues

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not suffering any issues when audio quality issues are experienced.

BizPhone Unregistered ATA

How to check registration To confirm the handset is registered, check that the phone icons for each of your BizPhone lines are illuminated. A blinking icon simply indicates a busy line (blinking once per second) or voice mail (slow…

BizPhone Unregistered Cordless Handset

How to check registration To confirm the handset is registered, check that your handset shows a name in the bottom half of the screen:

BizPhone Unregistered Premium Handset

How to check registration Check the handset screen for the following icons:

BizPhone Unregistered Handsets

Please select your handset to view the troubleshooting guide: Standard Premium Cordless ATA If your handset is not listed here, please contact us for assistance.

BizPhone Unregistered Standard Handset

How to check registration Check the handset screen for the following icons:

BizPhone Connectivity NSLookup test

This test is available for Windows users only. If you are unable to complete this test, please call us on 13 86 89 for assistance.

BizPhone Directory setup

This feature is only available on BizPhone Standard, SoftPhone, Premium and Cordless handsets.   Select one of the links below to jump to a query: