Phone & Mobile

BizPhone Premium handset call dropouts

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not dropping out at the same time as your calls.

BizPhone Call dropouts

Please select your handset to view the troubleshooting guide: Standard Premium Cordless ATA If your handset is not listed here, please contact us for assistance.

BizPhone Standard handset call dropouts

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not dropping out at the same time as your calls.

BizPhone Premium handset audio quality issues

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not suffering any issues when audio quality issues are experienced.

BizPhone Cordless handset audio quality issues

Check the signal strength indicator in the top-left corner of your handset screen. If you have a weak signal, try making calls closer to the base station, or move the base station to a more central location in your workplace.

BizPhone ATA audio quality issues

Restart the ATA by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. If possible, use a different Ethernet cable to connect your ATA to your modem. Ensure that your internet connection is not suffering any…

BizPhone Audio Quality Issues

Please select your handset to view the troubleshooting guide:

BizPhone Standard handset audio quality issues

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not suffering any issues when audio quality issues are experienced.

BizPhone Unregistered ATA

How to check registration To confirm the handset is registered, check that the phone icons for each of your BizPhone lines are illuminated. A blinking icon simply indicates a busy line (blinking once per second) or voice mail (slow…

BizPhone Unregistered Cordless Handset

How to check registration To confirm the handset is registered, check that your handset shows a name in the bottom half of the screen: